Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 15,797 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 15,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t appreciate how much the rest strips cost and how many readings per day to accurately track glucose and ketones. I’d have even better buying a way cheaper keto machine and using a cgm”

Helpful Report

Posted 1 year ago

“The issue I had was not resolved. You should offer refunds”

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Posted 1 year ago

“Frankly, I am VERY disappointed and frustrated with my purchase experience. It all stems from Keto-Mojo using the worst (and slowest) possible (ground) shipping option(s) that resulted in my shipment (first) being lost by the carrier and thereafter, its replacement taking more than two weeks to be delivered to me from the date I placed the order. Bear in mind I was (over) charged $13.95 to (ground) ship the very small box just under 600 miles (only an 8-hour drive from my house), yet it took two weeks to travel that distance. When I contacted the Keto-Mojo "customer service," (occurring multiple times) I received very unsatisfying "canned" email replies generally explaining basically that once the shipment was boxed and labeled it is out of their hands - It is then up to the customer to pursue the matter with the carrier(s) - The bottom line is: Customers should expect to overpay for shipping and the packaging and shipping to take two weeks to arrive (NOT the "typically 3-5 business days" as falsely claimed on the web site) AND do not even bother to contact customer service, as that will be a waste of your time.”

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Posted 1 year ago

“I HATE how difficult they are to open. Come on come up with a better package!!!!!”

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Posted 1 year ago

“I placed an order with Keto-Mojo on a Monday and my item said it was delivered on that Saturday. I did not receive the item. I reached out to the support email and never received a reply. I finally received my order on the following Thursday. I went an entire week without being able to measure ketones or glucose.”

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Posted 1 year ago

“When I had a very small issue with my purchase, you wanted me to jump through an unrealistic hoop so I could have function in the small piece of plastic sold with my kit. That requirement was too much for such a trifle. That was not service.”

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Posted 1 year ago

“The meter will not sync. It’s been two weeks now and no resolution so far. I have been in contact with Ketomojo but still not working. I have only had this meter for a month.”

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Posted 1 year ago

“When I call the customer service number, I can never talk to a live body.”

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Posted 1 year ago

“I am a beginner at this but the product seems very difficulty to use. There is no instruction on what we should be looking for and if our numbers are low what we should be doing to correct them. Give me specifics, step by step for the beginners to allow improvement of their ketones. It is very frustrating and I have stopped using it now. Wish I had never spent the money on it.”

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Posted 1 year ago

“You have to keep resetting the machine and you have to keep changing your password. It’s more of a hassle than a help.”

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Posted 1 year ago

“Initially I was impressed. Now after 2 months, I am looking for a more accurate meter. My glucose can vary by as much as 10 or more points with the *same* sample. I need something much more reliable and accurate. Further, I phoned the company three times and no one ever returned my call. Then, I emailed support. No help there, I wound up having to figure things out on my own on how to use the pre and post meal icons. However, they are meaningless because the designation does not show up in either app. Useless feature, or so it appears since no one was able or willing to explain to me how to incorporate it in the apps. Not impressed.”

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Posted 1 year ago

“The struggle is real! Those single-wrapped Glucose and ketone tests are a nightmare to open. First, you don't know which side is up and down in order not to touch the actual test strip. Once you squeeze and press the Test stripe to one side you still can not open it. There is no carving/mark/perforation which would allow you to easily open it. I need to use a scissor, hoping not to destroy anything. Now comes the best part- getting the strip out of the packing.. just another issue trying to wiggle it out. Life was so much easier when these tests came in 1 container. This is an everyday struggle- Keto Mojo you can do better than this.”

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Posted 1 year ago

“all was good except the offer included an instruction pamphlet for getting started that was not in my shipment.”

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Posted 2 years ago

“Hey guys! To be honest I tried to start on it, but was unsuccessful. I have cataracts and glaucoma and the letters in the package are so small that I couldn't read it. If there's a place where I can read those instructions and print them out bigger? I watched a video and thought I was doing it right but it did not work for me. Maybe I was inserting the strips incorrectly. After I give it, one more tries, I will review it and if not, I will have to give up and send it back. Please Help!”

Helpful Report

Posted 2 years ago

“The products are fantastic but your customer service lacks greatly. I left messages and never got one return, email or txt. Very poor customer care.”

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Posted 2 years ago

“The strips are difficult to get out of the package and you never know which end will come out first. I'd rather be touching the end that goes into the machine as it falls out of the package vs. the blood collection end. Perhaps you could mark the package "open this end"? Also, I am floored that you cannot use the machine and store data between two people. Typically households do keto together and thus need to record two sets of numbers. Because of this, the app is completely useless to my husband and I as it jumbles up our data. We have to keep it separate in a spreadsheet that we created. Poor choice Keto-Mojo, poor choice.”

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Posted 2 years ago

“The device is fine but the blue strips are very very expensive you can’t use the device without the blue strips, the brown goes with the blue. The device is not of 100% good.”

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Posted 2 years ago

“First experience with your company after getting my meter and supplies was to report a problem with the provided lancing divice which quit working properly. I was told to contact Amazon as I had ordered the kit through them. It was your device, not Amazon's. Guess you don't stand by your products. I'm glad that I found an old lancing device which has been serving me well, in fact better than what was included in your kit. Then, I received (both reorders) sealed boxes of test strips only to find test strips of two and single ones. What am I to think? Pretty unprofessional. If you have partials, sell them at a discount so people know what they are getting. Just an idea. On the positive side, your apps work well and connect with my other apps to give a good analysis of my health.”

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Posted 2 years ago

“Was offered 2 trade in upgrade invitations, (Dr. Boz and Keto Mojo) for $55. Tried to order and was not able to despite the receipt on-line for last purchased KetoMojo. I had to purchase another meter regular price.”

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Posted 2 years ago

“Your response to your customer concerns was poor at best. That’s an area that’s vital and worth taking a closer look at it. Good luck.”

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Posted 2 years ago

Keto-Mojo is rated 4.7 based on 15,797 reviews