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Kingdom Appliances Reviews

4.8 Rating 1,337 Reviews
96 %
of reviewers recommend Kingdom Appliances
Company Reviews Metrics Info
4.8
Based on 1,337 reviews
Shipping & Delivery
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Kingdom Appliances Reviews

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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T
Verified Buyer
“This was possibly the worst purchase experience I’ve ever had. Beware. The company are mis selling used and previously faulty products and labelling them ‘new graded’. (See photo) I bought a ‘new graded’ AEG induction hob on the understanding the product was new but ‘missing the original packaging and may have slight surface scratches’. It arrived at 8.30 am and I was asked to tick a box saying it matched the description. I didn’t check the packaging believing it did not correspond to the product. The glass surface was too covered in condensation to see anything which I noted but ticked anyway. After installation I discovered that the packaging DID belong to my product as the model / serial no. was the same. On top of the model and serial number was a large sticker (they had tried unsuccessfully to rip off) stating FAULT: OVERHEATING with a previous sale and exchange date in November! Customer services then tried to tell me the packaging was not relevant to my product which was very obviously not true. I tried to get the history of the product from AEG because I was afraid it was potentially dangerous. They were evasive, refusing to allow me to talk to the customer service operator who was initially sympathetic. Kingdom Appliances offered a replacement or refund which I initially refused because I didn’t trust them but decided that if they could provide a brand new appliance, I would accept. They wouldn’t/ couldn’t do this, so instead they opted to criticise me for accepting! They then insisted they pick it up which would incur more expense to me, having to pay to disconnect and have the inconvenience of having to source a new one somewhere else. When I said I didn’t want them to pick it up for these reasons, they complained it cost THEM money to pick it up, when the appliance worked! If you sell something not as described, it is not only illegal but the onus is on you to put it right at your expense, without incurring extra expense to the customer. I still don’t know if the appliance is safe and likely won’t know. I wouldn't have bought it had I known it was used and had a fault registered on it. There are other reviews here (for the same product) stating similar problems. I wish I’d seen them before engaging with this company. In the end, their responses were so antagonistic and made me so angry I just wanted to be rid of them. It’s taken weeks to revisit this to post this review.”
Helpful Report
Posted 1 month ago
Dear Tamara, Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience. We would like to clarify that the AEG IKB64301FB induction hob you purchased was indeed a new graded item, not a used or previously returned product. "New graded" refers to items that may be missing original packaging or have minor cosmetic imperfections but have undergone thorough testing and quality control checks. This particular hob was processed through our AEG-approved test centre, where it passed all necessary inspections before being made available for sale. We understand that you had concerns regarding the labelling on the external packaging. However, as we explained, this packaging does not necessarily reflect the condition or status of the product itself. The appliance you received was fully tested, functional, and free of any faults. Despite your doubts, you proceeded to have the hob installed and continued to use it without issue. We made multiple efforts to resolve this matter amicably. We offered you both a replacement and a full refund with free collection, which you declined. Instead, you requested a brand new, factory-sealed appliance, which is not what was initially purchased, as you specifically ordered a new graded hob. Additionally, we covered the cost of third-party delivery to your location and offered to arrange collection at our expense when you were dissatisfied. Despite this, you chose to keep the appliance and continue using it without reporting any functional faults. We strive to provide quality products and excellent customer service, and we regret that you were unhappy with your experience. However, we believe we made every reasonable effort to resolve your concerns fairly and promptly. Kind regards, After-Sales
Posted 1 month ago
Anonymous
Verified Buyer
“Oh dear. I bought a double electric oven , that was only kerb side delivery (delivered lunchtime ) i didnt get home until 6pm . after install , decided to give it a wipe out , to get rid of factury oil grease and smells. i noticed one of the door hindges broken , contacted Kingdom to report issue , they suggested i had broken them ! but would replace door for£85 , after haggling the reduced it to £50. i quoted the consumers right act 2015 faulty goods act and followed guide line provided ... and just before having to take them to the small claims court , they finally provided FOC a new door lol , what a fight ! to get what should of happened without a fuss... dont use this company , shocking company.”
Helpful Report
Posted 1 month ago
Dear Gary, Thank you for your feedback. We are sorry to hear about your experience and would like to address the points you raised. Your AEG DCS431110M Built-In Double Oven was delivered via a third-party pallet network company, as your location was outside our standard delivery area. We can confirm that the delivery company contacted you beforehand to arrange a suitable date and time, as they do not deliver without prior confirmation. The delivery was made at your request. Regarding the issue with the door hinge, you contacted us almost two months after receiving and using the oven to report that the hinge was broken. As we explained at the time, all our appliances are thoroughly tested and photographed before dispatch. Our records, including images of your oven before shipping, show no defects of this nature. Additionally, you mentioned that you had removed the glass from the door for cleaning and noticed the broken hinge while reinstalling it. Given that the hinge must be lifted to remove the glass, this issue would have been immediately apparent upon unwrapping if it had been present at delivery. Furthermore, had the hinge been broken upon arrival, the door glass would not have remained secure. Due to the time elapsed and the nature of the fault, we could not confirm whether the damage occurred before or after delivery. However, in an effort to assist you, we initially offered a replacement door at a discounted price. When you expressed dissatisfaction with this, our after-sales team escalated the matter to management, who then authorised a replacement door free of charge as a goodwill gesture. We always strive to resolve customer concerns fairly and efficiently, and we regret that you were unhappy with the process. However, we also have to consider the time frame and circumstances in which faults are reported. If there’s anything further we can do, please don’t hesitate to contact us. Best regards, After-Sales
Posted 1 month ago
A
Verified Buyer
“Applience had scratches and a broken foot”
Helpful Report
Posted 1 month ago
E
Verified Buyer
“Am still waiting for delivery a week later was told they attempted on Friday however there was no call or email which they say they didn't have until I contacted them on friday. Now am told it will take another 7days . Frustrated”
Helpful Report
Posted 2 months ago
Dear Esther, Thank you for your feedback. We understand your frustration and would like to clarify the details regarding your order. You placed your order for the AEG BES355010M single oven on 02/02/2025. Our delivery terms state that we aim to deliver within five working days, during which our Despatch Team contacts customers to arrange delivery. Our records show that our Delivery Department attempted to contact you multiple times on 03/02/2025 using the phone number provided on your order, but we were unable to reach you. An email was also sent that same day. Further attempts were made on 04/02/2025, but again, we received no response. Despite this, we proceeded with the delivery on 05/02/2025, but unfortunately, no one was at the property to receive the appliance. As per our policy, failed deliveries are rescheduled within five working days from the failed attempt. On 07/02/2025, you reached out to us and provided a corrected contact number. At that time, we informed you of our previous attempts to contact you and the failed delivery. We also advised that we would be back in your area during the week commencing 10/02/2025 for redelivery. Given these circumstances, we believe you may have left this review for the wrong company. If so, we kindly ask you to revise your review accordingly. If you have any further concerns, please do not hesitate to contact our team—we are happy to assist. Best regards, After-Sales
Posted 2 months ago
C Paterson
Verified Reviewer
“Great job lads were excellent thanks for job well done”
Helpful Report
Posted 3 months ago
A Mitchell
Verified Buyer
“I purchased an A graded AEG 5 ring hob at which I thought was a very good price and it was delivered on time by the courier, A graded implies it has no scratches, dents or other visible defects, when the gas fitter came to install the hob he removed it from the packaging and found the product damaged with a bent corner at the rear of the hob , fortunately the fitter used a pair or pliers to straighten the damage the best he could , I had no choice but to have him repair the item as I would of had to pay for his time anyway , very disappointed in the promise of an A graded piece of equipment when it wasn’t”
Helpful Report
Posted 5 months ago
Dear Andrew, Thank you for your feedback. We are genuinely sorry to hear about your experience with the AEG hob and regret that it did not meet the expectations of an A-graded appliance. While such instances are rare, we understand how disappointing it is to receive a product that appears to have been damaged during transit. To ensure any issues are promptly resolved, we always recommend that our customers inspect their items upon delivery before accepting them. This process helps to address any potential damage immediately. In your case, it appears the damage was discovered later. We would have been happy to assist you by arranging for an exchange or alternative resolution had you contacted us directly. We truly value your feedback and are committed to ensuring a better experience for you and all our customers in the future. Please don’t hesitate to contact us directly if you have further concerns or require any assistance. Kind regards, After-Sales
Posted 4 months ago
J Knight
Verified Buyer
“Waited a month for an ordeee that they could only deliver in the week, then re ordered and could only deliver on weekends even though the address were 5 miles apart, had my order canceled and then had to re order at a higher price the second time around as they made a mistake, honestly awful company and would not recommend”
Helpful Report
Posted 6 months ago
Dear James, Thank you for taking the time to leave your feedback. As a small business, we aim to provide the best service possible while managing our own delivery schedule. Regarding your order, we had multiple delivery attempts planned, but unfortunately, you were unable to accept them. You later requested delivery to an alternative address, which, due to eBay's Seller Protection Policy, required us to advise you to re-purchase with the correct address, as we must deliver to the address stated on the order to ensure compliance with their policies. At your request, we cancelled the original order for you to re-purchase. However, the eBay promotional discount code you used initially had expired by the time you placed your new order, which is why the price was higher. Unfortunately, the expiration of the discount code was outside of our control. We have tried our best to accommodate your requests throughout this process, though we understand you may feel otherwise. We value your feedback and will continue striving to improve our services. Best regards, After-Sales
Posted 6 months ago
Anonymous
Verified Buyer
“Poor communication and delivery was much later than expected”
Helpful Report
Posted 6 months ago
T Hoyle
Verified Buyer
“Received the wrong product and we are still nine the wiser about when we are going to receive the correct one and each time my partner rings as I am in Greece on holiday he gets fobbed off with ‘we’ll call you back’ this is not good enough as I have handed over almost £400 and still have no item”
Helpful Report
Posted 7 months ago
S Zahariev
Verified Buyer
“Disappointing Experience - Received a Used Product with No Response from Customer Service I recently purchased an induction hob from Kingdom Appliances, and my experience has been nothing short of disappointing. Upon installing the hob, it was clear that this unit had been previously installed elsewhere – a fact that was never disclosed on the website. The hob still had black double-sided tape that wasn’t fully removed, white silicone residue on the sides that was extremely difficult to clean, and the isolation parts for the corners were missing. I had to use silicone to install the hob properly, which was not in accordance with the installation manual. Despite reaching out to Kingdom Appliances over 10 days ago to address these issues, I have received absolutely no response. This complete lack of communication is unacceptable, especially considering the faulty and previously used product they sent me. I expected much better from this company, both in terms of the product quality and customer service. I would not recommend purchasing from Kingdom Appliances based on this experience.”
Helpful Report
Posted 7 months ago
Hi Stefan, We are sorry to hear you are dissatisfied with the AEG IKB64301FB you purchased from Kingdom Appliances. We have not received any correspondence from you from the start of August. We do however, have an email from you on Friday the 23rd of August outlining your concerns. We apologise for the short delay in getting back to your email - Our offices were closed over the bank holiday weekend. The AEG induction hob you purchased was listed for sale on our website as a New Graded item in excellent condition. New Graded is the term we use for an appliance that has been taken out of its original packaging at some point in its life – it could have been that the packaging was damaged in storage/delivery or that the item could have be an ex-display appliance. New Graded items are otherwise brand new and unused. Our records show that your item was inspected on delivery and signed for to confirm it met the described condition ‘New Graded in excellent condition’. We have no record of the silicone or tape being picked up or mentioned on the inspection when it was delivered to you at the end of July. With that being said, we are prepared to work with you and offer you a resolution to this matter. We currently have the same AEG IKB64301FB model in stock to offer you as a replacement, our After-Sales Team have reached out to you via email with the details. Kind regards After Sales Team
Posted 7 months ago
Anonymous
Verified Buyer
“AEG OSC6T185ES Built In Frost Free 6000 Series Fridge Freezer U54493 was bought This is a built-in refrigerator-freezer (50/50) and the fridge itself is very good. But there was no installation service option, the built-in fridge is difficult to install by yourself It turned out that the front legs of the refrigerator were bent and the bottom door did not hold well, which was not visible when the refrigerator was delivered and only became apparent when trying to move the door to the other side”
Helpful Report
Posted 8 months ago
J
Verified Reviewer
“Bought a built in AEG double oven and it doesn’t work called on day delivered and installed to say it was faulty waited ages had to call again as no one bothered to call back sent pictures of wires after installation to receive WhatsApp saying I had to speak to the technical team now Friday still no contact and shop shut till Monday and I have no oven fantastic customer service NOT would I use again definitely not and wouldn’t recommend either!”
Helpful Report
Posted 1 year ago
Hi J Honey, As you are aware, all our Graded appliances are tested in our AEG approved Test Centre before being listed online for sale. It is extremely unusual for an item to develop a fault from the offset. We are sorry this was the case and are currently investigating this matter internally. Since reporting the fault to us, our After-Sales Team have been working to have this resolved for you promptly. Our records show that your oven was exchanged successfully yesterday and you are now with a new AEG double oven. We thank you for your patience in this matter and hope you are satisfied with our after-sales support. We would welcome any feedback from you as we are continually looking to make improvements to our business. Kind regards, After-Sales Team
Posted 1 year ago
Anonymous
Verified Reviewer
“I give zero stars to these lieing thieves. Do not waste your money on them, if you do get an item from them, they probably stole it or got it from a crack head. Haha to you kingdom, the bank refunded the money you stole from me. I hope your business closes and you go to jail.”
Helpful Report
Posted 2 years ago
Hi George, You have left a review for www.kingdomappliances.co.uk. We are a retailer of Graded kitchen appliances and we have been successfully trading for almost 30 years. Unfortunately the order number you have provided does not match the format we use for our order numbers. We also do not have any record of a purchase under your name or with your email as reference. You may have purchased from a company with a similar name to ours 'www.kingdom-appliances.com'. They are completely unrelated to us and have since been closed due to their fraudulent activities. Please move your review to their site or alternative contact our After-Sales Team on 0121 708 0865 if you have any queries. Regards, After-Sales Team
Posted 2 years ago
Anonymous
Verified Reviewer
“Terrible delivery service. Delivered 2 days late - 7 working days, not the stated 5. Then driver attempted to deliver at 7am, without any prior notice so I was not awake.”
Helpful Report
Posted 2 years ago
Hi Ben, Generally speaking, we aim to deliver within 5 working days. However, in some instances delivery can take a little longer. In cases like that, we guarantee delivery of items within a total of 10 working days from the initial purchase date. Our drivers leave from our headquarters in Birmingham to various areas of the UK. To get ahead of traffic, they do leave early in the morning. And as a standard process, we contact customers that are due to receive items early in the morning the day before. We are sorry this failed when arranging your delivery. Despite the failed delivery attempt in the morning, we did have our driver come back the same afternoon to deliver your item. We hope that this shows our commitment to resolving issues when things go wrong and this does not preclude you from using our services again in future. Kind regards, After-Sales Team
Posted 2 years ago
T Palk
Verified Buyer
“Descriptions of larder fridge clearly indicated no dents / marks on front. There WAS a dent and also scratches . Driver was fabulous and helpful. We kept the fridge as had emptied our old one and moved it outside. Delivery was 6.45 am!- husband had knee surgery and is on crutches. Wouldn’t use this company again. Good price but why lie about the damage? Dishonest advertising.”
Helpful Report
Posted 2 years ago
Hi T Palk, we are sorry to hear that your item has been delivered with additional marks than described. We make every effort to ensure the accuracy of our product descriptions. Our After-Sales Team have tried contacting you to discuss this further but have not been able to reach you. Please contact them on 0121 708 0865 or alternatively via email to sales@kingdomappliances.co.uk.
Posted 2 years ago
R Skipwith
Verified Buyer
“Item had damage that was not immediately clear on delivery. £45 return fee.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Appliance arrived as advertised apart from extra damage that was not shown when I pointed this out to company via photos they are now just ignoring my communications BE CAREFUL”
Helpful Report
Posted 3 years ago
G Vaghasiya
Verified Reviewer
“SCAM SCAM SCAM, very poor customer service and asking £100 to replace the item, DON'T BUY...SCAM”
Helpful Report
Posted 7 years ago
K Harwood
Verified Buyer
“Ordered an integrated appliance (freezer)knew prior it was discounted-had few scratches to housing. When the joiner went to fit it the steel rod to adjust legs missing. I have phoned and emailed asking for a refund to no avail.”
Helpful Report
Posted 8 years ago
A
Verified Reviewer
“Bought and paid ££279.99 for a dishwasher (Electrolux ESL4200LO) back in 2016-07-20. The plumber came to install it yesterday 14 December 2016, found out that is a second-hand dishwasher they have delivered and is faulty and not working at all. Called Kingdom appliances and was told I should have called and report the fault within 28 days after delivery. Please do not buy anything from this website, its just a BIG FRAUD!!!! Selling a second-hand dishwasher for a new and its FAULTY!!!”
Helpful Report
Posted 8 years ago
Hi Ara, we have looked into your complaint and sincerely regret the circumstances of your case. We can confirm the dishwasher was supplied as an unused graded item and had been in your possession for almost 5 months before it was found to be faulty by your installer. Given this time period, you were advised to contact the manufacturers' service department to arrange a repair. This is protocol based on the time-frames involved. Nevertheless, we believe we should have taken more time to alleviate your concerns regarding your assertions the item was previously used. We should have explained that it is normal for new dishwashers to have a small amount of water in the base from manufacturer testing. We should have also explained that the item failing so early into its useful life is something that does happen albeit very seldom and itself does not mean the item was second-hand. We hope this does not preclude you contacting us again should you need any help in the future. Regards, After-sales
Posted 8 years ago
Kingdom Appliances is rated 4.8 based on 1,337 reviews
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