Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,372 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking 527165045. Ruined my summer vacation with my daughter and took 4k from me. A one month trip one became one night. I am heart broken. They did not will not help at all. And just try to get you to book another ticket. I used them in the past but all the horrible confusing upselling and clunky calendar functionality of their site makes it a dangerous place to arrange your travel. Avoid at all costs. They are still trying get me to book another ticket. Horrible!”

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Posted 10 months ago

“I booked twice for a world travel. We canceled the 1st BOOKING within 24 hours. We have used the 2nd booking round the world trip. Kiwi is supposed to refund the 1st booking within 24 hrs or so. It has been about two weeks, I have not got the refund. My credit card is charging me twice. As Kiwi do not have good customer service email or phone communication is a problem. It's a $7500.00 refund expect it to be resolved soon. It is a frustrating experience.”

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Posted 10 months ago

“one of the worst experiences i've ever had they cancelled all my flights and blamed it on technichel issues i had my train booked and everything, ridiculous system, trading standards contacted .DO NOT USE”

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Posted 10 months ago

“I booked my flight, and they added my name wrong. They added my last name twice, I called the 800 number and I was told that they will charge me $250 for a mistake they made. Terrible experience.”

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Posted 10 months ago

“Looks like you take bargain but when it comes to rebook or cancel, scam begins. they stall for days and do not fulfill the request. After 4 days offered more expensive change ticket than the new one. NO!!!!!!!”

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Posted 10 months ago

“They will steal your money.”

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Posted 10 months ago

“I have booked a flight with Kiwi.com. The flight was cancelled by the carrier. Kiwi.com refunded the flight payment, but they refuse to refund the 200 $ i paid for seating.”

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Posted 10 months ago

“Avoid at all cost for the sake of your own sanity! Our flight was cancelled, and we were not even notified by kiwi.com about this situation. Although the airline has said that we are entitled to a full refund, we can only process this via kiwi.com…their customer service is appalling and the refund links on their website do not work! Never again”

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Posted 10 months ago

“My flight was rescheduled and kiwi was supposed to accept the changes on my behalf which they didn’t, hence I couldn’t checkin online.. when i got to the airport i was told to pay £205 for airport check in , i told them that i tried to check but it was unavailable.. they told me the reason i couldn’t check in is because my agent didn’t accept the changes.. i tried to call them for a refund but they said they can’t refund!! I wish i had read the reviews before booking with them😢”

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Posted 10 months ago

“My family booked a flight with lufthansa through kiwi, and i have been trying to get a passenger receipt proving i flew with them, however since I got the tickets with kiwi they are the only ones able to provide it. I cant find a page in their website dedicated to them and there is no way possible to contact them since I myself have not booked any flights! It is unacceptable that they dont provide communication for customers without a booked trip!”

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Posted 10 months ago

“Never try them. It is a waste of time and money. No sense of customer satisfaction. i cancelled directly through the Airlines 2 weeks before the date of departure. The Refund will be going to Kiwi. But the twist is that Kiwi will only refund 10 EUR as Credit to book from their site the next time u plan ur travel. Who will ever plan? I will post this in facebook and all other social media. At least in this era of customer satisfaction people should not take us for granted just for easy money.”

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Posted 10 months ago

“Booked a return flight Calgary to Winnipeg March 2024 departing flight was cancelled due to weather after sitting on tarmac for 2hrs and passengers deplaned. Total runaround in trying to get any where with KIWI as far as a refund or credit for the cancelled flight. I would have to agree with the over 1100 reviews of customers with dissatisfied experiences with this company, lesson learned, don't be another scam victim”

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Posted 10 months ago

“My flight was cancelled by carrier, and all flights in the region were cancelled due to outburst of local conflict. Airline refunded kiwi immidiately, but they avoided repay me for 7 months, playing dumb, and eventually refunded me only for half of the price. And this is despite I purchaced kiwi guarantee - stay away from them - scammers and thiefs!”

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Posted 10 months ago

“Our experience with Kiwi.com was incredibly stressful. Despite booking our flights six weeks in advance, I discovered I was flying standby and had to plead with the airline to let me on the flight. We narrowly avoided canceling our trip. Throughout the process, Kiwi.com proved unreliable. Their app provided completely false updates whenever our flight was delayed. On the return trip, Kiwi.com only allowed us to check in for one of our flights. I likely would have been flying standby again had I not persistently called customer service and pleaded with them to book us for our connecting flight. This, despite having booked our flights six weeks earlier. It was a terrible, stressful experience. I don't understand how this company stays in business. I will actively advise friends and family to avoid Kiwi.com at all costs.”

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Posted 10 months ago

“So! Back in December 2023 I booked a trip from London to Colombo (Sri lanka) through Kiwi.Com. I found it through Skyscanner and it looked a good deal. It Involved traveling from Luton to Budapest with Wizz Air and then Budapest to Hamman again with Wizzair and then on to Colombo with Sri Lanakan Airlines. All the flights lined up nicely time wise and worked out at a reasonable cost. Then!! Later in December Kiwi contacted us and advised that the Budapest to Hamman leg of the trip had been canceled by the carrier, which rendered the rest of the trip useless. Kwik gave us some alternatives, all of which required a significant increase in fare and travelling time shot up from 18hrs to 3 days (72hrs). In the meantime I had been looking on skyscanner myself and found a couple of routes that worked well!! I put a price hold on one (with kiwi) and went back to them to tell them that everything was OK and I’d solved the problem for them!! They said that their terms and conditions did not allow this and I had to choose from the options they had given. I asked if I could just cancel the Luton to Budapest leg of the journey but was told I could not and would need to cancel all flights in the package!! What an absolute scam!! Eventually,I canceled the whole trip, they promised I would get a partial refund fairly quickly although I could have to wait up to 3 months due to their terms and conditions!! They wouldn’t even refund my price hold that I did to try to solve the problem for them. And yes!! You’ve guessed it 6 months later I’ve only just received a paltry £190 for 2 flights to Sri Lanka. Beware when using Trip Advisor and companies like Kiwi that they are very unprofessional and limited in their approach to help you. I now just use Skyscanner as a tool and book the flights direct with the airlines. You’d be stupid to do anything else.”

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Posted 10 months ago

“very very bad experience with kiwi.com for the refund very very difficult from thir end...please never book through then. iam still waiting for refund of my booking. They don't want to give me refund”

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Posted 10 months ago

“I needed to change my flight. Horrible communication and they didnt help me at all. In the end I lost my money and had to buy new ticket. Never again anything with kiwi!!!”

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Posted 10 months ago

“I do not recommend this company, scammers and thieves. Our flight was canceled, leaving us stranded and without any option to return home. The only thing they offered was a flight 4x more expensive than the previous one and they told us to pay extra!!!! Telephone service very rude, offering no help!!!”

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Posted 10 months ago

“Awful awful experience. Initially it looks like the flights are cheaper than going directly through the airline. They charged over double in checked baggage than the airline!! Realised too late and their cancellation policy means only a 10Euro refund (???) DO NOT USE EVER. Wasted €600.”

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Posted 10 months ago

“No. I'm fine”

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Posted 10 months ago

Kiwi.com is rated 1.1 based on 1,372 reviews