Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER, EVER BOOK A FLIGHT WITH THIS AGENCY! My flight was changed and the alternative provided was extremely inconvenient and more expensive so I cancelled the flight. I never got refunded (not even partially) - even worse I didn't even get an answer when writing to them and asking for the status of my refund!”

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Posted 2 years ago

“I purchased a flight through Kiwi more than a week ago, but they still haven't booked the flight that I purchased with the airline. I contacted them several times to try to find out what's going on, but all they did was provide me with an invalid reservation number, which is in an incorrect format and which the airline does not recognize. Despite repeated attempts to contact them, they have made no effort to explain or rectify the situation (except for falsely claiming that the flight is a charter flight and that I have to check in at the airport, which is completely untrue). In addition, I contacted the airline directly, and they confirmed that there is no booking with them under my name. Basically, Kiwi just took my money without providing me with the service (or anything) that they promised in return. And what’s worse, by providing an invalid reservation number, they attempted to deceive me into believing that they booked a flight which they clearly did not. I strongly recommend that everyone steer clear of this scam operation, unless you want to be swindled out of hundreds of dollars like I was.”

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Posted 2 years ago

“Dont book with Kiwi.com I could not board the flight I booked with kiwi.com. They have the worst customer service. It takes ages to get refund and refund is like 15% of the ticket price. Please don't book flights with them.”

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Posted 2 years ago

“I would like to say so many things about this horrible company that I would not have space to write it. They are thieves, scammers, who take advantage of people, and then hide behind a farce facade, I still don't understand why they haven't closed the business to these scammers. For those who read this message, I advise you not to buy tickets through a company because if you end up canceling the tickets, as happened to me, cancel the tickets an hour after making the reservation and on the website it said that the refund was going to be total and it never was. I made the claim with my bank and even so they deign to make the refund. This is a bitter experience and I would not want it to happen to someone else.”

Kiwi.com 1 star review on 24th February 2022

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Posted 2 years ago

“Kiwi.com is a scam agency, they will not help you if you have any issues! Beware , do not use them at all!”

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Posted 2 years ago

“STAY AWAY. Giving 1 star is generous!! If I could give 0/5 I would. I booked a flight for my mum. She suddenly passed away from a heart attack and these guys told me I would be ‘optionally cancelling’ the flight and get €10 refund (Paid £535 for the flight). I phoned Air NZ the airline carrier and they said they do refunds due to bereavement of the passenger and that the travel agent would need to submit a form. I phoned multiple times. Every single phone call was agonising and every person I spoke to were unhelpful. NEVER EVER USE THIS COMPANY AS THEY WILL TAKE YOUR MONEY AND NEVER GIVE IT BACK.”

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Posted 2 years ago

“They'll never process any changes or refund for cancelled flights They will never ever give you any thing”

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Posted 2 years ago

“The Wrost agency ,”

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Posted 2 years ago

“DO NOT BOOK From THIS COMPANY!!! My sister and her friends booked a flight to Philippines on Feb3. They advertised it as a direct flight from Osaka-Ph with a hidden city hack. After finalizing the booking they disclosed the hidden city which is Jakarta(which later on feb4 required a visa). You dont need to obtain a visa if you're not flying straight to Jakarta. Upon arrival at the airport my sister and her friends and a 5year old kid was not allowed to board the flight. The airport agent informed them that there ticket is going to Jakarta(which is a cheaper flight). They were stuck at the airport 2days and spent a night there with a 5year old kid. The helpdesk is non existent. This hidden city hack check-in list *Do not inform anyone that you're getting off during the layover* Do not show your kiwi.com e-ticket unless ask * Do not check in luggage because it'll be sent to the final destination* They dont want the airlines to know they bought a cheaper flight for customers who's getting off the layover which paid a direct flight from their website. I was able to get through their US hotline which also very unhelpful. The representative was just reading their company refund policy! They're not liable for visa requirements. THEY DO NOT NEED A VISA!!!!!! Because they paid a direct flight to PH not Jakarta... STAY AWAY FROM THIS COMPANY!!! Airlines should not be allowing this site to booked anything from them.”

Kiwi.com 1 star review on 11th February 2022

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Posted 2 years ago

“Due to covid 19 and lockdowns i had been stranded in Oman for a couple months. Was getting quite desperate to get out as soon as i could since my visa was about to expire. This happened in August 2020. There was a breakthrough though sometime mid august. I swiftly booked the flight out of Muscat through kiwi.com. The price was quite sensible so i felt quite blessed. The day before departure though, i received a text message from Turkish Airlines telling that the flight had been cancelled. I felt quite disoriented since i had already everything planned. Like 3 minutes later i received another message from kiwi.com offering me an alternative flight for $1400. I didn’t look back, and trusted that would get a refund from Turkish airlines. Once i gotten to the US I’ve contacted TA. They were pretty decent and told me that the refund had been issued to kiwi.com since they had been the middle agents. However, after contacting kiwi.com they came with millions of BS excuses to avoid refunding me. The tiring process took endless months, and who replied to my emails were always some idiots from a call center somewhere in India. Eventually I was never refunded since kiwi.com alleged that I should have read the small prints, which say, that by booking an alternative flight i would surrender all the rights to a refund. All in all Kiwi.com is a very murky company. I will never ever book anything with them again. They are just a scam with the loveliest website ever, they even look like legit, but oh boy, once you get trapped by them you’ll deeply regret ever having messed with these crooks.”

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Posted 2 years ago

“Everything went wrong .. The worst company ever .. The costumer service terrible, flight time was changed I couldn't contact costumer service and there was only one option cancel flight worth 500e and they refund 10e .. The worst company ever , Will take legal action against them”

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Posted 2 years ago

“Expensive tickets, 30-40%. Unable to reach customer service. Changes and cancellation with no reason. Then you have to conact them and pay more to get changes.”

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Posted 2 years ago

“Took my money but didn't book our flight. Kiwi did not actually book our flight despite having confirmed they did. We were denied boarding and had to pay for a new flight out of pocket. Kiwi's refund didn't even cover the extra flight we had to buy due to their mistake. Wish I could give them 0 stars. We booked a domestic flight via Kiwi between two cities in Brazil for two people. The booking process went smoothly and normally, and they confirmed our booking. We had both a confirmation email with a booking number and we could see our confirmed booking on our kiwi.com account. My credit card was charged for the flight tickets. Then rolls around our travel date; we arrive to the airport 2 hours before our domestic flight and proceed to the check in window. The airline agent looked and looked and looked for our booking, but couldn't find it. It turned out our booking was never confirmed with the airline. We were denied boarding. We spent HOURS calling kiwi agents and trying to find a solution. No solution was given to us. We ended up buying another flight out of pocket. The aftermath wasn't any better. While Kiwi did offer us a refund, the refund didn't even cover the new flight we were forced to buy due to their mistake. Kiwi was not willing to negotiate with us regarding the refund. They gave no consideration to our money lost or our time lost.”

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Posted 2 years ago

“Wait 2 year for refund had full insurance and promise after promise never get refund Next month I filled a criminal complain at EEG in Brussel and Complain at interpol to the web owners Pieter Cente DeJong”

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Posted 2 years ago

“I have booked flight with Kiwi and they canceled my booking after two days. I lost lot off options booking my flight in different websites. I have emergency in the family and can’t book other flight because kiwi will not return my money. BOOKING NUMBER 196 496 729 BOOKING STATUS Processing Sold out trip While processing your booking, we were informed by the airline that all available seats for your flight are sold out. We found a similar itinerary which we can book for you without any additional payment.”

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Posted 2 years ago

“Absolute scam. Booked flights for June 2021, cancelled within 2 days of booking. I was asked by the company to apply for a refund and did so in early July 2021. Emailed and messaged them repeatedly until November 2021 and ended up having to put a claim in with my bank. Only then did I hear from them and they’re still trying to argue they haven’t received my refunds. Received a small amount back from my bank in late Jan but am waiting anything else.”

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Posted 2 years ago

“Two very bad experiences with them : surbooking bad experience and no refund when airline allows it! Tip for consumers: Just don't use this site... go directly to airlines companies!! it's even cheaper sometimes than on Kiwi.com!! and they will refund you if you have a problem... Not as Kiwi who keeps the monney arguing that it is their terms and policy while airlines have probably refund Kiwi for the non used flight... Impossible to get a refund!!!!”

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Posted 2 years ago

“As all the other reviews clearly say. It’s a scam. I’m still waiting after 2 years for a 300 euros ticket refund. Worst website ever.”

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Posted 2 years ago

“Two days before my flight l, I contracted COVID. I immediately contacted KIWI, telling them what happened and I even told them I would send them my paperwork from the emergency hospital. I asked if I could reschedule and just pay for the price difference. They said NO. I asked if I could get a refund, the first time I called and they said yes 11Euros is what I was going to get. I said what the F**ck. That didn't even cover the tax. I was told Covid was not covered in their policy. Adding insult to my injury. Anyway, so I went online, tried to cancel my flight coz they said they couldn't do it on their end and to my surprise it was telling me $0 was what I was going to get. In other words, I got nothing from the $1600 ticket that I didn't even use. Way to go KIWI for robbing people off their money!!!!! I salute Delta and Southwest airlines for my domestic flights coz they gave my money back no questions asked!.. Lessons learned, do not book with KIWI eventhough it's cheaper. Book directly with the airlines! I would give KIWI a 0star or a negative star if I could.”

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Posted 2 years ago

“TOTAL SCAM, STOLE MY MONEY, NEVER SENT TICKETS..WE BOOKED A ROUND TRIP FOR ONE PRICE AND CLICKED BUY.. THEY SENT US BACK ONE WAY TICKET FOR TWICE THE PRICE AND INSISTED WE AGREED WHEN WE CLICKED BUY THAT THEY DID NOT HAVE TO REFUND OUR MONEY OR CHANGE THE FLIGHT AND DID NOT EVEN SEND US TICKETS OR ANY PROOF OF PURCHASE, JUST THE BILL.. PLEASE SAVE YOURSELF THE AGONY. WE ARE IN OUR SEVENTIES, LIVING ON A FIXED INCOME AND TRYING TO VISIT OUR ONLY SON IN PORTLAND AND THESE CRUEL BASTARDS STOLE OUR MONEY....”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews