Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,323 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 4th November 2024

CHRISTINA KARAPANOU

Kiwi.com 1 star review on 27th October 2024

Robert Vallespi

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to let you all know about kiwi. How disgusting this is. I booked an international flight with them and one day before my flight they cancelled my entire flight. now i am asking for them a refund they are refusing me to pay a single penny. how can they do this.? this is very wrong. i request everybody to avoid purchasing tickets through them. This was there problem they cancelled my flight not me then also they are not sendin me any refund. I am very dissappointed with this pathetic service.”

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Posted 3 months ago

“Bogus, illegitimate, terrible customer service - don't burn your money.”

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Posted 3 months ago

“flight was preponed by 6 hours last min and no refund or even credit offered.”

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Posted 3 months ago

“I can only say that they are technical thieves and that's it.”

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Posted 3 months ago

“Terrible!! Do not care to help you, customer service is awful, cannot change anything with the flight. DO NOT BOOK THROUGH THEM The worst company I have ever dealt with”

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Posted 3 months ago

“This is a fraudulent travel agency. Kiwi.com scammed $7500.00 for travel that was canceled within 24 hrs. They neither give me the money back nor a travel voucher to buy another ticket. Frauds run this enterprise. Is there any legal course to stop this fraudulent company from doing business in the USA? God save us!”

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Posted 3 months ago

“We hadden een retourtje naar Madeira geboekt via kiwi.com. De heenweg zouden we een tussenstop hebben. De tweede vlucht werd vervroegd waardoor we deze niet konden halen. Vervolgens biedt Kiwi alleen maar zeer dure alternatieven aan. Uiteindelijk hebben we bij een andere maatschappij de nieuwe heenvlucht geboekt. Bij Kiwi was het niet mogelijk om enkel de heenreis te annuleren en een gedeelte van het geld terug te krijgen. Dan zouden we ook de terugreis moeten annuleren. Onze laatste keer dat wij boeken bij Kiwi!”

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Posted 3 months ago

“I spent $881 for round trip. Frontier would’ve made us miss our connecting flight, so we had to cancel the flight. Instead of getting us a new flight with the $800 spent, they wanted to charge $500 for a new flight. We wanted to cancel but only for $71 in refund. Please listen to me. Do not use them. It’s tempting because the flights are cheap. Please book directly with the airline. I know you think it won’t happen to you, but do not book with this company.”

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Posted 4 months ago

“I paid for insurance on a Copa flight so I could change the flight for some reason and they didn't do it for me and they don't have a phone number to talk to, they didn't answer my emails or refund my money.”

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Posted 4 months ago

“Worst flight booking company. Please do not use. I booked my ticket and they gave me no checked luggage. I contacted them to add checked luggage and they said there is nothing they could do and would not refund me when I tried to cancel it.”

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Posted 4 months ago

“Feels like a scam, lost 560 EUR becuase of aitrline cancelled the flights, never got my money back, donot recomment to anyone! Customer service is as bad as it can get- they are polite and all, but not willing to give you any solutions, unfortunately, I didnot read the warnings before and lost some of my money, but hopefully most of people do some research before purchasing any tickets through them, so they avoid throwing away theitr money.”

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Posted 4 months ago

“Terrible experience, lost my money and my flight Terrible experience They are thieves; they commit fraud and ask for extra money. The customer service doesn't answer your questions. The custumer service doesn't exist. Never take a ticket with them. They cancelled my flight and asked me to payed more money for buy another ticket. Very very terrible, bad, poor travel agency This travel agency should be close Is not a travel agency is a fak travel agency. Never buy a ticket I promise to you i d'oesnt law and it's good for you to never never ever buy a ticket from this fak agency”

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Posted 4 months ago

“I book a flight from Heraklion to Athens for 25 August 2024 at 08:30 with Sky-Scanner, the ticket was for my mother. I paid 220 euros. After some minutes, you send me an e-mail that you did not manage to book my flight and you will return the 220 euros in the next 10 days. So, i am right now with 220 euros less than I had before and I have no flight. So I have to book a flight with only 50 euros right now (because in my account I had 270 euros). And my mother that has to come to Athens tomorrow for a medical urgent issue will not be able because of your system. WHY DID THEY NOT TELL ME BEFORE I BOOK THE FLIGHT THAT YOU WILL NOT BE ABLE TO BOOK MY FLIGHT AND YOU LET ME PAY 220 EUROS??? Not only I will not use Kiwi ever again, but i will also see if the European Court can help me with this situation. I am left with 220 euros less and with no flight and my mother stuck at Heraklion with her health issue.”

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Posted 4 months ago

“THIS A SCAMMER COMPANY, I have booked my flight after a week they sent me a email saying my flight has been changed,I called them saying am not happy with that change and I would like to keep my original booking or get my refund,they refused to help me saying nothing they can do ,absolutely shame on this company,NEVER EVER AGAIN in my whole life...........AVOID THIS SCAMMERS PLEASE”

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Posted 4 months ago

“Although there are some unfavorable reviews about Kiwi, the times I’ve used them I’ve been more than satisfied. Cheapest options I found on-line. I bought a ticket for my daughter and when she was having troubkes about not having a return ticket by counter staff I called Kiwi, Ansley sorted it out by calling my daughter and speaking on speaker. I’d use then again.”

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Posted 4 months ago

“At my very first experience and the last one. kiwi app was showing me updates and information of my return flight, following the information, I found out myself blocked in the airport cause the flight never existed. I contacted kiwi support by phone, being abroad so with international roaming, I had to call them 10 times to find a solution: other flight that forced me to stay overnight in a third country. They didn’t refund hotel / transport / food and worst not even the 140€ I spent just calling them to fix the problem”

Kiwi.com 1 star review on 22nd August 2024

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Posted 4 months ago

“Stay AWAY SCAMMERS WORST AGENCY They take your money and run No help no refunds LOST $$$ time and ended up paying more booking new tickets”

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Posted 4 months ago

“Step way and don't use kiwi.com unless you want to be robbed and left in the cold. This Kiwi.com is terrible! Booking through them will make your travel experience like unworthy! I booked two Kiwi.com booking numbers for my family of 6 people from the U.S. for our vacation in Dubai, Singapore, Chiang Mai and Bangkok, Thailand from 6-25-2024 to 7-11-2024. We had a terrible experience with Kiwi.com during this trip. Their customer services representatives were terrible with no common sense, no knowledge of self-transfer and immigration, allow too little time for transfer, left their customers in the cold overseas, only interested in their customers' money. and operated like robots and inhuman. When customers have medical problems prior to the date of travel, are stuck overseas, either for medical reasons or missing their flights due to immigration, Kiwi.com only was only interested in their customers' purchasing of new plane tickets overseas where the price was too astronomical. I will never buy future tickets with Kiwi.com again. For existing bookings, if you want to cancel them due to medical problems with doctor's order that prohibited to travel, Kiwi.com only offers an ultimatum: 1) cancel the entire trip for all parties in the same booking and Kiwi.com would return only 20 euros even though you spent close to $15,000 for the plane tickets and then rebook a new booking a day before travelling with Kiwi.com or 2) proceed with the same original itinerary, even though some of the members were not able to travel due to the doctor's order. Kiwi.com does not care. This Kiwi.com is a scam. Their headquarter is located in the Czech Republic and does not care about the logistics of their customers' well-being when travelling. All that Kiwi.com wants to do is for their customers to buy new tickets with them while overseas, to make money and to squeeze every dollar out of your pocket. When Kiwi.com gets your money, you will never see another cent refunding back to you even though we purchased AXA Plus Travel insurance offered by Kiwi.com with the premiums paid by us to Kiwi.com. I will never book future plane tickets with Kiwi.com and I will never recommend Kiwi.com to anybody for future overseas travels. Please think twice before you purchase a ticket with Kiwi.com. I will rate Kiwi.com as a 0 if the scale allows it! This is a terrible travel agency that I have dealt with in my entire life!”

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Posted 4 months ago

“It is the worse site I use in all my life and it is at all not recommended due to their communication and update and site not working properly I paid triple at airport and they did not take the responsibility it is the worse site that you can use it for traveling”

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Posted 4 months ago

“On 8/15/2024 we booked a flight from Tokyo to Portland after our original flight with another airline was cancelled. Little did we know the flight that Kiwi booked for us had already been delayed, yet they were completely okay with and willing to book the flight anyways and take over $2,700 for this flight. After our flight got delayed to the next day that Kiwi booked, we were no longer able to make the connecting flight in Hawaii, so we attempted to contact Kiwi and have them help us change the flight so we could make the connection. Instead of helping us change the connecting flight, they refused to help us and asked us to pay even more money to change the connecting flight, even though the original flight had already been delayed for several hours, yet they booked it anyways. Then they refuse to help us rebook and leave us stranded in either Tokyo or Hawaii, or pay them more money to fix the problem they created! They didn’t even know the flight was delayed until we tried to check in and got told it had been delayed, only for them to continue to refuse helping us. After spending hours on the phone with people who refused to help us, we ended up requesting a refund in their app, only to be told it would take up to 14 days for us to possibly receive a refund if the airlines saw fit. The airlines were willing to help us change the flights, but were unable to because we booked with Kiwi, which was clearly a huge mistake on our end. Once a supervisor finally called us back, they also refused to help, and basically said the same thing the agents we spent hours on the phone with did. They made this entire process so much more stressful and took all of the money we had to use in Tokyo to survive, basically leaving us with no where to stay, and giving us no alternative option to get out of Tokyo. We asked them to refund us or change the flight and the answer was always the same. It is disgusting that they treat their ‘customers’ like this and they need investigated.”

Kiwi.com 1 star review on 15th August 2024

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Posted 4 months ago

Kiwi.com is rated 1.1 based on 1,323 reviews