Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst companies and I don’t know why Skyscanner has them as one of the providers I have booked twice through them and both times have to rebook the same flight for double the amount as they keep saying : booking being processed I am very annoyed and Iam writing this review so no one would do my mistake”

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Posted 2 years ago

“Booked tickets but did not send the tickets via email but about $500 were debited from my account.”

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Posted 2 years ago

“DO NOT BOOK WITH KIWI. Our flights were changed by the carrier and Kiwi offered no support. Only gave us more PAID options so we couldn't even rebook a different flight without paying ~$200-300. There is no customer service. This is a scam company.”

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Posted 2 years ago

“Never use this site. My flight to Berlin was canceled and I booked alternative for extra money. Second flight was canceled too. And they again offering me new flight for extra money. So I asked my money back, but I get answer that I need to ask from airline. I call airline and they told that they returned all money to Kiwi.com. So I cant get my money back from this app. Its some kind of froud”

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Posted 2 years ago

“Booked for 3 passengers and one of us can no longer join in our flight since his passport renewal was delayed. The site wouldn't allow us to go to the next page as we had to input ALL passport details but we simply couldnt as we dont have the passport yet. They cant cancel him and insisted we should still check him in with a DUMMY details and just mark him as no show. I checked on the airlines guidance and its clearly indicated not to check in any passenger who isn't flying. I told them its not best practice and that I checked-in the airline directly and they said they wouldnt help us in case something happens since we booked it directly with the airline.”

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Posted 2 years ago

“Very worst customer service they don’t even think of your time or money or even they will not help even if the airlines denied your entry for stupid reasons and you will not even get a refund if you book from this website and even they will not respond to calls or mails”

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Posted 2 years ago

“Terrible company. Stay far far away…book direct. You can’t add luggage onto your flight unless it’s 36 hours in advance. Book seats next to each other and upon check in we are on opposite sides of the plane. I personally have never heard of that. I reached out to them numerous times and they avoid you. Thank goodness I booked it with my Amex. I canceled it and Amex refunded me and I booked direct. I hope you go out of business soon.”

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Posted 2 years ago

“I contracted covid just before my trip, Kiwi were completely useless and did nothing to help rearrange or cancel. In the end I lost all of my money. I will NEVER book with Kiwi again.”

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Posted 2 years ago

“They are the worst of the worst. DO NOT USE kiwi.com! in simple terms they just rip you off that's it.”

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Posted 2 years ago

“The worst. They have cancelled my flight twice, forced to rebook for more money. TWICE! I forgot how much I hate them from a few years ago. My girlfriend has to leave a day earlier now or she would miss her connection.”

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Posted 2 years ago

“Booked my ticket. One leg said’ mr michael farrell andxwas refused boarding and forced to buy another 536$ to get home. Crazy”

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Posted 2 years ago

“Terrible services”

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Posted 2 years ago

“Awful support in case of a problem! Please avoid”

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Posted 2 years ago

“When COVID started, my flight and my husband's flight were cancelled. My husband had his money back but not me. After nearly 3 years the company refund me 19£ when I paid 124£. During these 3 years I didn't stop sending messages but not answer. Because I haven't accepted the refund they have put it as a balance... Embarrassing”

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Posted 2 years ago

“DO NOT USE THIS COMPANY! They have no phone number and you will not be able to contact a person if there are any problems. They will not help in anyway with flight changes and/or refund. Through their site my flight got changed 15 hours and they pretty much said too bad. With the amount of options we have to use as travel sites, DO NOT GIVE ANY BUSINESS OR BOOK ANYTHING THROUGH THIS COMPANY.”

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Posted 2 years ago

“I am now even more disappointed that I cannot leave 0 stars. DO NIT USE THIS COMPANY. you are better walking to your destination. They have taken my money already have not booked a the flights and my flight is in 2 days. I booked this 3 days ago. I cannot contact someone for help. They told me I need to upgrade my package to speak with someone. Trying to scam more money out of me. They have forwarded my urgent request to the booking team... This was 2 days ago. Still no one has reached out to me to resolve. The customer service is terrible never mind the company. I can only speak with someone 14 days before my booking which is impossible or 2 days after the flight date which is really helpful because by then what help is that to anyone!?!???! I cannot believe the stress and time this has taken up whilst I'm on holiday. Absolute joke of a company STAY CLEAR”

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Posted 2 years ago

“Purchased a ticket for my girlfriend to see her mother on mothers days. They never sent the reservation. Now thy want my complete banking information to refund the purchase, stating they could not do it on my credit card.”

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Posted 2 years ago

“I was a bit afraid because of reviews, but everything was great, I bought four tickets (transfer flights) and got every ticket 24 hours before flight. Tried to use helpdesk platform - I got message like in 2mins. I guess you pay the price (which is low) but you need to be prepared for two things: 1. If you have transfer flights, be aware of time, do not book second flight less than 3 hours after your first flight. You can miss it. 2. Just know: if you paying cheap tickets, do not expect refund. I was checking updates and info in kiwi app constantly therefore did not experienced any problems. Moreover had no issues with raynair - got the tickets with QR code 😄 also, forgot to mention, fill check in details as soon as app will let you to do it!”

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Posted 2 years ago

“If you have any flight issues with the airline and miss a flight the options provided to you are so ridiculous that it makes you have a worst experience and end up spending MORE money. We had our flight redirected to another airport due to weather issues and lost our connection. The flight was a direct 4 hour flight to our final destination. The only flight Kiwi provided was a 53 hour flight that would land in another country with vida and different Covid requirements... (We we're also traveling with 2 kinds under 4 years old). The refund option was just 20% of the total cost of a two flight schedule... I know this is an edge case, but this seems so outrageous... I don't wish this on any one”

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Posted 2 years ago

“My credit card information was stolen after using it on the Kiwi website. I use this card only for booking the tickets and abroad. I haven't used it for a while and noticed two fraudulent transactions right after purchasing tickets with Kiwi. I notified Bank of America and reported this company as a scam.”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews