Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not trust kiwi.conThey steal your money they lie to you they are on Facebook and off my messages and you get the same same message they scare people they bully people I’ve never known a company like this I’ve booked a ticket and I’m still waiting for my refund but I want all my money back I take this very personally with this corrupted company because it is I would never ever get on one of them planes they stay they’ve got 10 companies well let’s all get together and take brick by brick and bring this company down my name is Kate Ainsworth they know who I am give me my money back in full all this is going to get worse and worse and worse we will not put up for a company that will steal peoples money that’s what you’ve done to thousands of people name and shame this company”

Helpful Report

Posted 4 years ago

“I wait my money Again, again and again. Kiwi is not serious”

Helpful Report

Posted 4 years ago

“Don't book with them they will steal your money aa they did to thousand of customers.”

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Posted 4 years ago

“I want my money back please kiwi.”

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Posted 4 years ago

“I want my money back😡”

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Posted 4 years ago

“I want my money back😡”

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Posted 4 years ago

“Kiwi.com happily sold me a ticket , allowed me to print a boarding pass (10 hours before the flight) only to find my flight cancelled when I arrived at the airport. Never once did they contact me to let me know it was cancelled nor did offer other services as advertised. They attempt to force you to agree to very unacceptable terms even before applying a refund. Just round and round with excuses. I hear customers are offered 10-20 Euro on tickets valued 250 EU and up. I have received no refund as yet. AVOID THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Don’t give refunds even flights are cancelled”

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Posted 4 years ago

“Terrible experience!!! My flights were cancelled and I was not able to use my air tickets, had to buy completely new air tickets at the airport. Since the 20th of March I am trying to reach them for a refund. Not helpful at all!!! EVERYONE BE CAREFUL WITH THE KIWI.COM”

Helpful Report

Posted 4 years ago

“Such a scam company! My flights were canceled and they refused to give me a full refund. An official complain had been already made in ECC and they will take all the legal steps so they can ensure that I will get back my money, which is the legal process!”

Helpful Report

Posted 4 years ago

“My flight was canceled by Delta due to covid-19. Kiwi never contacted me about the canceled flight and kept sending me emails to go check in (for a flight that was canceled!) The cancellation refund options offered by Kiwi are horrendous! I have talked to kiwi representatives who are not helpful and no one can tell me how my refund process is going. I called Delta on my own. Confirmed that tell have already given kiwi a FULL refund. Kiwi is doing nothing to give me my money back. I have joined a Facebook group with 2000 members who were scammed by Kiwi. I wrote to the US Department of Transportation. I have contacted Skyscanner with a complaint with Kiwi.”

Helpful Report

Posted 4 years ago

“Only refund 1% after flight cancel and ask for 3% process fee if you want to refund to the payment method”

Helpful Report

Posted 4 years ago

“They changed my 4 flight dates , offered me $30 credit in a refund, or my alternative dates, add about $1300 per flight. So $6000 more to fly the days I wanted.”

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Posted 4 years ago

“Kiwi is nothing but a gang of scammers, be aware!”

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Posted 4 years ago

“Kiwi decided to cancel my flights during this pandemic and I had to book new flights home! They still have my €1,400 which they are not helping me get back. The staff are really rude and are stealing from people, also Skyscanner are the same! Please do not book from these people in future! Book directly with the airline! I will not be travelling for a long time because I do not trust these agencies! They are fraudsters!”

Helpful Report

Posted 4 years ago

“Worst experience ever! Refund only $10 USD to customer for over $3000 USD tickets when airlines promised full refund to agent kiwi.”

Helpful Report

Posted 4 years ago

“After providing proof that at least one flight for our trip was canceled, they've become unresponsive. Airlines are providing refunds and/or vouchers due to the covid-19 pandemic, but kiwi.com is not giving customers the ability to manage their bookings. They are profiting off of the pandemic by keeping money owed to customers. They offered $15 CDN refund or $15 credit towards booking new flights. Abhorrent behaviour - don't ever book flights through them!! They take your money and pay carriers using an online credit card merchant and do not give them customer contact info. They give carriers an auto generated email address which means the customer cannot be reached at all. They claim to check reservations for you when you ask to be refunded for the flights and tell you the flights have not been impacted while the carrier website indicates flights have been canceled. Disgusting company! Stay away!!”

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Posted 4 years ago

“After stealing my money kiwi.com still trying to scam me sending me offers to countrys that are closed do to covid”

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Posted 4 years ago

“No refund like everyone else Please Please avoid”

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Posted 4 years ago

“Pas de remboursement honnête suite à l'annulation des vols à cause du coronavirus”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews