Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company every! After booking my flight for a price listed on the website I got an email stating that the price increase and would have to pay the difference if I want to keep it. When I cancel because I don't agree with the price they hold my funds for up to 10 days. This maxes out my credit card and I can't book another flight until they release the funds. I've lost on a good price for airfare because I had to wait.”

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Posted 1 year ago

“Paid for 2 seats to sit together but at the airport was given different seats snd kiwi wont give refund. Shame on them”

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Posted 1 year ago

“flights cancelled by carrier and refunded to kiwi.com however kiwi want me to wait 3 months for refund !! I've started a dispute with credit card il give them a few weeks before I go ahead with claim ALSO you can only contact them via call before your flights, once your flights are over its via email only !! ORGANISED SCAM ARTISTS I BELIEVE il be leaving negative reviews everywhere to make sure everyone is aware PS check all other sites for kiwi.com negative reviews. they are all of that same nature !”

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Posted 1 year ago

“Big scam - STAY AWAY! This company cancelled my flight 1 month before travelling. Offered us an alternative flight 4 days early, additional £500 to change flights or £100 coupon (on a £1400 flight). Obviously, none of these options were credible. The final option was to request a refund from Kiwi, and then claim the difference back on the enhanced insurance that they sell on their website. We took that option, Kiwi refunded £100 and AXA (who they recommended and promise full protection with) said we were not covered and told us to go back to Kiwi. Kiwi just quote that they owe nothing under their terms and conditions. We lost £1300 and are currently fighting a long legal process. Stay well away and pay the extra for a direct flight. This company are the biggest scammers ever! They have caused so much stress and their customer support do not care. They actually laughed at us on the phone. I never write reviews, but I wouldn't want any other family to go through this. They ruined our holiday and year. STAY AWAY!”

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Posted 1 year ago

“Horrible company with a dodgy refund policy. My flights were delayed by the airline and they sent full refund months ago. To date kiwi has yet to send it or even acknowledge they received it. I have sent them written confirmation from the airlines but kiwi is refusing to accept it. Avoid booking through this company at all cost!!”

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Posted 1 year ago

“They pretend to care about my problem but as soon as i give them the booking details they dissappear Got 3 tickets for 3 people on the same flight. I got 1 straight from the company and 2 through kiwi. The airline canceled the flights. When it got canceled Kiwi never sent me a message to let me know that the flight is canceled. I only got 1 message from the flight company only regarding the ticket I got from them. Which means that if I hadn't gotten this last ticket not from Kiwi I would have never known. That's strike number one. After that the flight company offered me a hotel to stay at but only for the ticket I got straight from them. Kiwi still haven't even informed me that the flight was canceled let alone offeredmea hotelto stay at. That's second strike. After that, I got an email from the airline company offerings me a full refund for that 1 ticket, which I got the following day. And than when I realized that kiwi aren't gonna contact me I contacted them Asking for a full refund for the 2 other tickets. It took them 2 weeks!! And now they're claiming they can't give me a full refund, only about half because they haven't gotten a full refund from the company bunch of liars!”

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Posted 1 year ago

“Awful, flights were cancelled by the airline. Kiwi were unable to retrieve my refund. Refused to assist me and had to do all the leg work myself. Eventually clawed back a 3rd of the initial booking costs. Such a waste of time and money. AVOID USING KIWI BOOK DIRECTLY THROUGH AIRLINE!!”

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Posted 1 year ago

“AVOID THIS COMPANY AT ALL COSTS! There thieves I can’t express this enough, I don’t ever write reviews but this company is a scam. I used them to fly to Japan from Australia I got to the airport to find out my first flight to Singapore was delayed and due to that delay I would miss my second flight from Singapore to Japan, I called them to notify them this as they “guarantee” a no out of pocket expense if you miss a connecting flight due to a delay they told me to get the first flight and everything will be worked out once I arrive in Singapore. I arrived in Singapore and they told me the only option I had that wouldn’t cost me anything was to take a flight to china then to Japan with a 15 hour lay over, they wouldn’t give me a option for any of the direct flights even tho I originally had a direct flight from Singapore to Japan. They told me if I wanted to get the direct flight I would have to pay $740.00 AUD, due to my time schedule in Japan I had no option but to take this flight and pay but they later called and told me that flight was fully booked once I had payed them. ( this was a lie because I went to the counter in the airport and booked myself on this flight paying for it again and the flight was half booked ) they now won’t refund me my $740.00 they have told me that its already been refunded but no funds have entered my account I’ve asked multiple times for proof of a refund but I’ve been given excuses that there email system is down, they then hang up on calls so that you have to call back and talk to a complete different person. The company is structured to be so frustrating to deal with that you give up so I cannot express enough to use a different company I will be posting this on multiple review sights the company is a SCAM!!!”

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Posted 1 year ago

“My next flight got cancelled while I was mid-air on another flight. I found out when I landed. Kiwi refuses to refund and they are asking me to mediate and referee between them and the airline in order for the airline to refund them and then they refund me. This is not my responsibility since I have nothing to do with the airline. I bought the tickets from Kiwi. Making it extremely hard and refusing to refund the money.”

Kiwi.com 1 star review on 24th October 2023

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Posted 1 year ago

“Absolutely horrific experience I couldn’t find a reservation number for my flight back from Paris to Toronto to check in and it’s about 12 hrs before my flight to go home and I found out they never booked me in!!!! So they offered me a flight with a 20 hrs layover and expected me to accept it My other option was to refund which wouldn’t have covered any direct flight price so close to the departure After FIVE hours of waiting on their agent to give a different alternative They messaged me “We did the best we could, this is your alternative with 20 hrs layover, sorry for the inconvenience” The direct flight existed still and so many other flights but they didn’t want to spend a dime more than what I paid to cover their mistake They also didn’t offer any compensation for this amount stress they put on me in a foreign country Shame on you kiwi.com Date of experience: October 19, 2023”

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Posted 1 year ago

“Very bad experience.... We have to cancel a flight Varsovia to Barcelona (340€) due to a urgent hospitalization of the mum who has to flight (heart problems 1 week hospital) & Ask for refund or for Kiwi Credits to flight within 2 or 3 months. They just give back 10€ !! :( Wizz Air the flight company refund the total money in case of cancelation (Just charge 85€) For cancel within 14 days of the flight departure.... But because we book with kiwi.com we have to ask the travel agency (Kiwi). So at the end kiwi collect 330€ from us”

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Posted 1 year ago

“Seriously do not use this company, the are scammers. They overcharhed me by over £1000 and with no recourse, no complaints department and no trading standard.”

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Posted 1 year ago

“Made an emergency travel booking from SYD to Chennai, 2-hour Layover at Kuala Lumpur. The only information given while booking was to check with the airlines, which said a transit visa could be taken at Kaula Lumpur Airport. Checkin at SYD by Airasia was denied quoting the Transit visa must have been issued before boarding the flight. When I showed the information I found on the net to AirAsia they just said that the source of information was not authentic and made us book the connecting flight only through Air Asia so as to avoid the immigration at Kaula Lumpur. When asked Kiwi.com for a refund for the flights that I could not make it to, they denied obviously. I asked them if they could provide sufficient information at the time of booking (such as authentic websites to check immigration laws, etc., instead of saying "check with the airline website")to whoever is making a booking, you know what they said? They just provide online booking and educating passengers is not their responsibility. The audacity they had was beyond comprehension. My sincere suggestion to whoever is reading this is just to check the flights on any online ticketing site but book your tickets through the official airline's website or any of your trusted agents even if it costs a little more especially if you have connecting flights.”

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Posted 1 year ago

“This company is an absolute nightmare. I have serious concerns over their legitimacy. They refuse to give me a refund for a cancelled flight which lead to 2 more flight cancellations even though connections had the kiwi guarantee. Avoid or regret it. If you have had a similar experience please post it do that start being accountable for their actions.”

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Posted 1 year ago

“Сама найгірша компанія! Вони наживаються на людях, гроші не повертають! Я відмінила свій рейс за два місяця до вильоту і вони мені повернули 10 євро з 2 186 долларів. Не раджу нікому, тримайтеся подалі від цих шахраїв!”

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Posted 1 year ago

“They sent me 15 mails and it was impossible to check in online. I paid extra for check in at the airport”

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Posted 1 year ago

“The worst. All in all i booked tickets for Israel 20-22 of October, before the war even started. When it began, i contacted them asking for a refund as there is a war and nobody would want to fly there, they advised me that the airlines do not offer refund. So i went ahead and paid 30 euros extra for the kiwi insurance, and then i therefore requested for a refund (before the flight got canceled). So the flight gets canceled and they therefore tell me i am not eligible for a refund because i requested for one before the flight got canceled!!!!! Thieves! Never ever ever again!!!! Zero understanding with regards to the situation thats going on in israel right now! Who wants to fly to a war zone??! Ridiculous!!!!”

Kiwi.com 1 star review on 16th October 2023

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Posted 1 year ago

“Never use this company, booking directly with airline might be the better option, my mother had to buy another ticket as her connecting flight was delayed and she couldn’t contact kiwi.com to notify them before booking another ticket to get home and then called the next day and the have just washed their hands saying it’s her problem she needs to make the flight. She was given a 1 hour window to get from domestic to international in Sydney and that time frame for anyone isn’t realistic. How are they able to state as “best buy”? It’s almost impossible without delays. This company and many like it need to sort their stuff out and there needs to be a policy standard set in place for them to be able to operate because it’s criminal and not cheaper as you need to buy other tickets”

Kiwi.com 1 star review on 14th October 2023

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Posted 1 year ago

“Worst company ever! It s a scam & they will take your money and never buy the tickets.”

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Posted 1 year ago

“I would rate -5 if is there. Kiwi is outrageous and ridiculous. I was not notified the about flight change time . They still keep saying they sent me notification. my flight was preponderance and I did not know . I have no notification before 24 hours even. Kiwi did not communicate with first party well. This agency will be shut down by government. I will file against it. I was not getting refund for miscommunication between fiesta nd third party. I paid 6 times more , bought new ticket for next day and waited on airport for entire day”

Kiwi.com 1 star review on 13th October 2023

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,324 reviews