Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t even deserve 1 star lost £634 you try to get through to them , when the flight had gone , they contacted me by text what a joke . Don’t ever book with them , money down the drain , no customer service . They are just thieves”

Helpful Report

Posted 2 years ago

“One of the worst phone customer experiences I've had in my entire life. Lack of communication between Kiwi.com and airlines so if you need to make a change on your trip, I'd suggest contacting the airline directly (even though most likely you won't able to because Kiwi withholds information). Nothing gets done on Kiwi.com's end and they don't provide the information you need to make the change with the airline. The chat support takes hours for a response, and the phone support agents have zero information they can provide and goes in circles with you. After 4+ phone calls with some going over an hour, nothing was resolved. False promises were made by staff saying issues would be GUARANTEED to be resolved yet they weren't. 0/10 would never recommend to anyone.”

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Posted 2 years ago

“My advice to everyone to not go with kiwi.com if the plain cancel to get the refund. I had bad think with them my plain from UK to Italy to Jordan I have Massey services I did come back they took the money for nothing”

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Posted 2 years ago

“I don’t usually write reviews but the public needs to know about this business. I booked flights through Kiwi.com for my mother. One of the airlines did not allow my mother to board because of an error by Kiwi. She was not allowed to board and had to buy another ticket. Kiwi refuses to give a refund. Do not trust this company.”

Helpful Report

Posted 2 years ago

“I booked a air ticket through kiwi.com and airlines cancelled the flight. I have a relative in the airline and came to know the airline refunded the full amount and also have the proof. I only got a partial refund from kiwi and that too not in actual bank account but through kiwi credit. They informed they refunded whatever airlines refunded which is a lie I was cheated and hence please be careful and avoid using this kiwi.com for booking any tickets.”

Helpful Report

Posted 2 years ago

“I booked my flight through Kiwi.com because it was slightly better priced. One of my flights delayed by 9 hours (this was not Kiwi's fault). However, because it was booked through Kiwi, I received NO UPDATES and was stranded at an airport with a baby. The airline said they would refund me due to the delay being longer than 3 hours. 2 months later the airlines cannot figure out where they sent my refund. We finally confirmed that the card on file that was refunded was a Kiwi.com card... Frontier sent my refund 3 days after the flight was cancelled. I still have not received my refund. When I send in chat messages about why Kiwi has not refunded me even though the airlines have refunded them, I get nothing. No responses. No emails. No helpdesk chat responses. This company is terrible. DO NOT WASTE YOUR MONEY OR YOUR TIME! THEY ARE A HORRIBLE! Until I receive my full refund, I will continue to write awful reviews.”

Helpful Report

Posted 2 years ago

“Worst support and service of any booking agent - EVER!! Paid for a business class ticket and when I changed departure days they charged me thousands of dollars and put me in economy!! These guys are not honest and provide terrible service - in addition to cheating travelers. I would recommend everyone stay away from Kiwi.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“TOTAL SCAMMMMMMMMMMMMMM!!! STAY AWAY THEY WILL STEAL YOUR MONEY DISHONEST”

Helpful Report

Posted 2 years ago

“Kiwi booked me on a Jetstar flight to Cairns from Melbourne - I had booked online using Kiwi site for 3 Pax. 1) Firstly they booked me on two different PNRs which means I was on a different PNR from my wife and daughter 2) I tried to check-in onto the flight to Cairns online on the day of flight (4 July 2022) for flight number JQ 946. I noticed that my ticket was not confirmed as it was partially paid by Kiwi. I was asked to make additional payment before the ticket was confirmed (please note this was about 4 hrs prior to the flight departure). I was unable to pay online to the airlines due to some technical issue - I called up KIwi customer service and asked for help. I was promised that they are looking into this on an urgent basis and will revert asap. As there was no update from Kiwi, I called back in another 45 mins and was again assured that they will take care of this and revert urgently to me. Please note - NOBODY from Kiwi called back or sorted this out for me. I had to finally sort out the pending payment at my end with the help of a friend before I could board the flight. Really unprofessional way of handling the case by Kiwi - I have never seen this in any agent across any where in the world (I frequently travel across the world). I am not recomending Kiwi to anyone after this experience. Tamal De”

Helpful Report

Posted 2 years ago

“My return flight did not exist with the airline, I had to purchase a new return flight”

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Posted 2 years ago

“We booked our flights to Corfu Greece with Kiwi.com because of the price, apparent convenience, and baggage allowance in terms of carry on bags ( one 4 kg. bag and one 8 kg. bag per passenger) . All was printed out under the Kiwi letterhead and all was well on our departing flight. Just prior to our return flight I discovered that there was a flight change that involved an earlier departure as well as an extended 12 hour stay in Athens for our connection. The issue was at check- in in Corfu where we were informed that the airline ticket did not indicate the same carry on allowance as shown in our reservation meaning that we had to pay an unexpected fee for baggage. I paid and contacted Kiwi only to be given a polite (at first) runaround . Kiwi referred me to the airline but I wrote them that my problem was with Kiwi . I made my reservation based upon Kiwi's ad and Kiwi's confirmation . As time has passed they don't even acknowledge my mails. It is almost 2 years(!!!) since this incident and yet they still send me offers ! Obviously, I explained to them that until this is resoved why would I even consider them as an option ? I have travelled since then (with other companies)and I have nothing but contempt for Kiwi - and any other company that has no integrity or respect for the clients who are the reason for their very existence !”

Helpful Report

Posted 2 years ago

“Thanks to Guarantee team for organising us an alternative route home and accommodation after our first flight was delayed and the rest of the trip collapsed because of that. Reading such bad reviews we were dreading the worst but after few obstacles all was sorted. Yes it took some time and patience because we received an alternative route confirmation after 5 hours of waiting in hot and busy airport with children. And during that time I was the one regularly calling them and asking for updates and various other questions that came up because of the situation.So in the future would be nice for team to communicate a bit more with customers when sorting their issues.”

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Posted 2 years ago

“Bought a flight from TLV to Rhodes with Kiwi.com. When I showed up at the registration desk, they said I was not in the system. There were a couple of people with the same problem. The airport staff said kiwi.com was doing this all the time, taking people's money and issuing no tickets. Avoid at all cost.”

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Posted 2 years ago

“I used kiwi to go to Barcelona on the 16th, I did not end up in Barcelona until the 18th. I was supposed to get back home on the 26th and I did not get back home until the 27th. I had to sleep in the Toronto airport multiple days due to the fact that there's no type of hotel accommodations. I had multiple cancellations and delays and there was little to no assistance in rescheduling flights. My baggage was damaged and I have not gotten a refund for that, I haven't gotten a refund at all actually. I had to rebook almost all my flights using different airlines myself and I ended up spending over an extra $2,000 just to get to and from my intended destinations. At one point when I was attempting to use kiwi to reschedule a flight they told me to "call back later in two hours because our services are down" it was already 1:30 am. When one of my flights got cancelled I called a kiwi agent to let them know about the cancellation and the told me I had to call the airline to rebook, is that not kiwis job? Almost every time they "rebooked" me on a flight it would get rescheduled, cancelled or my spot would mysteriously disappear. Honestly I never leave reviews but if I can save anyone from this extremely traumatic experience I'd be happy to.”

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Posted 2 years ago

“They are a scam. They took my money and never refund me back. Please DO NOT use them!!!!”

Helpful Report

Posted 2 years ago

“Worst experience in travel agents ever, my tickets got cancelled, and they send me an email that I will not be receiving a refund! Don’t book with them, their prices might be tempting, but you will be paying double the price ( at least) to cover yourself up.”

Kiwi.com 1 star review on 29th June 2022

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Posted 2 years ago

“Do not book with them. They are thieves. If for some unforseen reason u have to cancel They will refund 10 Euros for your entire ticket of $1000 and pocket the rest, even if the airline is refunding upto 75% of the amount. Be careful booking with them. They even charge u and pay the airline with their card so they have full control over the transaction. Airline confirmed to me that 1 flight in your itinerary has been canceled and no info from Kiwi.com. and probably no refund for it either.”

Helpful Report

Posted 2 years ago

“Paid for a airplane ticket to return home. Soon after paying via credit card, I get an email from Kiwi.com saying we are processing your booking. Four hours later, I get an email saying your booking process has been delayed and you will be notified when complete. Also, stated may take up to 24 hours. I waited 24 hours and still no response. Web site indicated still processing. I attempted to have a live chat and find out the status but could only chat with an artificial service representative. To date, the day of departure, I still have not received any communication from Kiwi.com. I had to buy another ticket from a different company and flying home. Using Kiwi.com was an expensive mistake and I feel robbed.”

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Posted 2 years ago

“This company is a absolute scam booked two flights had to pay extra and the flights wasn't even booked never received my confirmation and they refused to give me my refund and the customer service is really bad 😑 they take all your money and no flights absolute rip off stay away”

Helpful Report

Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews