Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very worse experience with KIWI.COM. This company is more like gangsters company with all kinds of risks under the floor. I booked a flight through KIW.com for an important meeting. But my flight was then rescheduled by the carried which totally destroyed my plan. The company provided two alternatives either rescheduled the flight with addition more costs, or cancel. If i cancel the order, they will not refund me back. So it seems like no matter which alternative you decide, you pay all the cost. I contacted the service, the attitude from the service people in Denmark was also very impatient and rude. From my feeling from the service people, they do not take any responsibility for the changed trip. I suggest people who may consider KIWI.COM to book the flight to avoid this company, because in the end you will pay more than what you originally thought to save money.”

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Posted 1 year ago

“Not the first bad experience with kiwi.com but definitely the worst. Couldnt check me in due to some glitch and was told to check in at the airport before the flight. After arriving I was told no reservation made in my name and I have to pay to secure last few seats and try to get the refund. When finally got to speak to customer service to make a complaint they emailed me the name and email that was made to do the booking and they claimed it I had it all along. AVOID !”

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Posted 1 year ago

“I am writing this review to express my extreme dissatisfaction with the services provided by Kiwi.com. I recently booked a trip through this agency, and it was a terrible experience that almost caused me to miss my flights on several occasions. The agency misled me about hidden costs, which ended up costing me a lot more than I originally budgeted for. I found out at the last minute, which led to unnecessary stress and frustration. Furthermore, they failed to deliver some of the services that I had paid for, which added to my overall disappointment. The travel agency's lack of communication and inattention to detail made things even worse than they should have been. I barely made my flights on time, and only because I had to spend extra money to change my itinerary and make alternate arrangements. I'm extremely disappointed about the entire experience and would advise others to avoid Kiwi.com at all costs. In summary, my experience with Kiwi.com was a complete disaster. They provided misleading information, hidden costs, and poor customer service, which led to a stressful and expensive trip. I strongly advise anyone considering booking travel through Kiwi.com to look elsewhere.”

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Posted 1 year ago

“Total scam! Kept my $400. Never do business with these people”

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Posted 1 year ago

“Was definitely not the cheapest once all the back end fees were added for ground transportation, hotels and baggage handling. Customer service is nothing short of PATHETIC. I lost 3 additional days of vacation and had to purchase hotel stays waiting for this incompetent company to get me to my destination once a flight got canceled. I wouldn't use this site if it offered free travel because the airlines don't want to assist you with tickets purchased through this site.”

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Posted 1 year ago

“@kiwicom247 are taking my refund from the carrier and decided not to hand it to me. My flight was rescheduled from the carrier and i asked for refund and @kiwicom247 didn’t help. I contacted the carrier and they refunded the money but @kiwicom247 refused to pass the refund to me.”

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Posted 1 year ago

“Absolute thieves!! STAY AWAY FROM THESE THIEVES!!! Paid for two tickets only to find out 4 days before departure that we can’t check in any baggage and then the airline they claimed they booked through has no record of me !!!! Offered a 10 dollar refund for 600 dollars worth of tickets. I promise this isn’t over”

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Posted 1 year ago

“Kiwi price, service, helpdask and booking service every thing is bad. On 28 may I wanted booking with kiwi for 22 June I paid 486,38€ everything was good. But when resivd my ticket it was for 10 December 😡😡 Then I asked for refund. They Refunded only 10€ Second thing they don't refund you to your account. They made one way for Stilling your money they refund you to kiwi.com credit. When you don't use kiwi website your money going to them.”

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Posted 1 year ago

“To reach my destination, I had to switch between two planes. My first plane was delayed by around 3 hours, and it made my second plane not reachable in time. I called kiwi.com several hours before the first plane and explained the situation (i.e. connecting flight not reachable due to first plane delay). kiwi.com encouraged me to still take the first plane, even though it was impossible to catch the connecting flight, and call them again once I land, so they can help me find an alternative route. Sounds reasonable. After I landed, and obviously missed the connecting flight, I called kiwi.com. And indeed, they offered me alternative routes. Some of them included 4 changes, 24h+ travel time, and connecting planes from airports I did not want to visit. By following irresponsible kiwi.com advice, I got stuck in a country I did not want to be in, had to book another flights (yes, plural!) back to my original destination from somewhere in Croatia (small city with very limited air traffic), and of course, an extra accomodation to wait for my flights the next day. I understand plane delays are not on kiwi.com, but their absolutely rubbish advice made me end up in a very remote country and small city with almost no air traffic. Even though there were WAY BETTER alternatives to reach the destination from my starting airport. NOT RECOMMENDED! If I would NOT have booked with kiwi.com, and would NOT have listened to kiwi.com advice, I would have reached my destination already. Thanks to kiwi.com, I had to invest 500 EUR+ extra and lost precious time. NEVER AGAIN!”

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Posted 1 year ago

“I would give them -200. They are totally not dependable. They let me check with the airline and I did then ryanair charged me 55 euros abd kiwi did not want to refund me. Please do not waste your time nor patience booking through this company. Seriously and honestly it is not recommended”

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Posted 1 year ago

“28 may I booked for 22 June they send me ticket for 22 December Then I cancelled my ticket with them and I request for refund They told me that your refund will be resive in 10 worker days until now not received me nothing And now they send me email that is impossible to refund you I don't know whay they doing like that I paid for ticket 486€ now they told me we refund you 10€ What I'm doing on 10€ They are very stupid service and stupid company I don't want to see kiwi on Google”

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Posted 1 year ago

“Where do I begin? It has been an absolute nightmare dealing with this Kiwi. There customer service is appalling and they have been no help at all. Let me try to summarise. I have booked a trip from Cape Town to Rhodes which leaves in July. 1. One of the legs of the journey has been delayed by 14 hours. Kiwi said that because this is a minor change, there is nothing that they can do. I did not realise that leaving 14 hours later and missing a full day in Greece was minor. 2. They did not provide me with my individual ticket reference numbers. And so it has been incredibly difficult trying to contact the Airlines to help me with the delay mentioned above. 3. Because of this delay, I am needing to cancel the trip. I emailed Kiwi and they told me that none of my journey is refundable but that they could give me a 10 EUR voucher and a goodwill gesture. The flights cost over 1,200 EUR. I therefore felt insulted by their offer. 4. I went into a travel agent inperson to seek advice as Kiwi have been rude and unhelpful. The travel agent advised that I go into the airline that Kiwi have booked me on. Unfortunately not all of the airlines are in this country, however Ethiopian Airlines is. They were helpful and revealed the following: - My tickets ARE in fact refundable. - Kiwi booked me on the longest possible journey. - They did not book a return flight but rather 3 separate flights which means that if there is a delay on one of them, I will miss the other two and Ethiopian Airlines would not be able to see my connection. - Kiwi recorded my birthday incorrectly, they said that I was born on 15 February 1988. I am born on 10 March 1994 and not once mentioned 15 Feb 1988, I do not know where they got that from. 5. When I wrote to Kiwi about this, their response was incredibly rude. Not only this but when I asked them to change my birthday, they said that I must do it myself under the Manage my Booking section and that it would cost me 30 EUR to change this detail. - a detail that they wrote incorrectly!!! 6. I then asked them to send my e-tickets individually rather than as one bulk ticket as I am flying with multiple different airlines. They replied and said it was not possible. I just wish that I could cancel and be refunded for the whole trip and book again elsewhere. It has been an incredibly difficult and expensive lesson to learn. Please learn from my mistake and do not book through this company. It has been so stressful and I am dreading the days that I am supposed to be flying as I wonder what other issues may arise.”

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Posted 1 year ago

“Complete 100% Theives!!!! Beware - it seems repeating to more and more people ordering from KIWI - I really recommend you not to order anything from them. They charged us around $100 more than the ticket costs just because they had a random technical issue. Their website and app promised a refund but then to ouur shock they charged full + extra. Total scam that they do every once in a while.”

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Posted 1 year ago

“bought a ticket with kiwi for iberojet company. according to iberojet i had the option to change the date but i had to do it through the broker (kiwi.com) which is the normal practise. the problem is kiwi didn't want to contact the airline and manage the change because according TO THEIR POLICY THEY DON'T DO THAT. so even if you have that option kiwi won't do it and they try to sell you a new ticket. extremely abusive. Lately as i posted public complaints they are telling me they might be able to fix it. still haven't.”

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Posted 1 year ago

“I booked a flight from London to Atlanta with a connection in Philadelphia. They cancelled my flight, and when they gave me options for a refund or to change my itinerary, the options were 100 euros in site credit, wait 3-6 months for the possibility of a refund, or pay FULL PRICE for a new flight when changing the flight that THEY CANCELLED. I selected to have 100 euros in credit, and when I booked my new flight, the credit was not there. I will NEVER use this website again. This has been a frustrating process with no support and no phone number to contact them for help!!”

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Posted 1 year ago

“Kiwi.com is such a terrible company. Please share my article on social media or related sites. Reservation number: 330 188 067 The airline company I booked with went bankrupt. Even though I did not cancel, Kiwi is refusing a full refund with various excuses. I've experienced so much stress over the past few months because of Kiwi.com, and it's really hard on my heart. 1. The airline went bankrupt, and many passengers were unable to board the flight, so they requested cancellation and refund from Kiwi.com. 2. Kiwi.com kept in touch with me for a few weeks, made various excuses and refused to refund, and contacted me that the flight was canceled just a few days before the flight. 3. As a result, I had to pay a lot of money because I had to book a flight again suddenly, and my travel plans were disrupted. It was a trip with my parents, but the travel plans suddenly changed and they suffered a lot. 4. I explained the situation I had been through to Kiwi and asked for a full refund again, but they said they would give me a 'subsidized refund' that I had never heard of. I asked for a reason to explain why a full refund was not given, but I did not hear the reason. 5. I talked with Kiwi.com for a long time, but in the end, I realized that they were only wasting time trying not to give me a full refund, so I applied for mediation of overseas disputes through my credit card company. 6. In the first adjustment, Kiwi again refused to give a full refund. After reading the documents that Kiwi.com sent with the reason for rejection, I felt again that it was the worst company. Even documents that are public documents were sent with broken letters. I couldn't even figure out what the text was about. 7. The 'subsidized refund' that Kiwi.com gives is that it gives back to me as much as it gives a refund to the airline. However, I saw several reviews saying that Viva Air, which recently went bankrupt, gave a full refund. 8. So, I once again asked Kiwi.com to give me a full refund as Kiwi said since Viva Air gave me a full refund. 9. Then, suddenly, kiwi said needed a refund certificate. But Viva Air is bankrupt, so customers have no way to contact the airline. Kiwi.com is aiming for this. Kiwi.com said as if Viva Air did not give refunds, but it was actually Kiwi.com that did not refund. I have briefly described my experience so far. What I learned from communicating with Kiwi for several months is that this company is the worst of all bad things. Perhaps you will suffer the same damage as me if you book through Kiwi. As you know, Kiwi cannot be consulted over the phone. When I call, the call does not connect. And being a foreign company, many individuals are victimized by scams like this, knowing that customers cannot actively protest. Recently, in our country's news, a site called Kiwi.com came out on the news that it is a company that damages and scams customers. Everyone, please share my writing on social media or related sites. So I hope you don't experience such an unfair situation like me.”

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Posted 1 year ago

“I recently had the misfortune of booking my flights with Kiwi, and what should have been a smooth and enjoyable trip turned into an absolute nightmare. I am utterly disappointed with the way they handled my canceled connecting flight, leaving me stranded and forcing me to pay exorbitant amounts of money for a solution. This experience has shattered my trust in this company, and I strongly advise everyone to stay away from Kiwi! First and foremost, the cancellation of my connecting flight was completely unexpected. I understand that unforeseen circumstances can arise, but the way Kiwi handled the situation was utterly unacceptable. Instead of taking responsibility for the inconvenience caused, they shamelessly put the burden on me. Their lack of empathy and willingness to assist customers is appalling. When I contacted their customer service, I was greeted with a dismissive and unhelpful attitude. They insisted that I had only two options: either pay an outrageous fee to change my flight or accept a partial refund. Seriously? I trusted Kiwi with my travel plans, and this is how they repay their customers? It felt like they were trying to squeeze every last penny out of me, without any regard for the distress and inconvenience I was facing. The absurd charges they demanded to change my flight were nothing short of a rip-off. Kiwi's complete lack of accountability for the disruptions they caused is simply infuriating. They should be the ones bearing the cost, not me! At this point, all I wanted was a simple refund so I could arrange an alternative solution myself. But, of course, Kiwi was not willing to accommodate even this basic request. Their so-called "partial refund" was a mere fraction of what I had paid, leaving me significantly out of pocket. Kiwi's lack of transparency, poor customer service, and disregard for their customers' well-being have left me utterly disillusioned. They have proven themselves to be a company that cannot be trusted with one's travel plans. I urge everyone to avoid Kiwi at all costs and opt for more reliable and customer-centric alternatives. Save yourself the headache, frustration, and wasted money by steering clear of this company. Kiwi, you have lost a customer for life, shame on you for taking advantage of unsuspecting broke students and treating them with such disrespect.”

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Posted 1 year ago

“SCAMMERS! SITE RETURNING ERRONEOUS DATE AND HOUR OF THE FLIGHT ONLY AFTER THE PAYMENT IS DONE. THEY MAKE YOU PAY AGAIN IF YOU WANT TO ADJUST THE ERROR AND THEN AGAIN THE SITE RETURNS ERRONEOUS DATE AND HOUR OF THE FLIGHT! IN THR ATTEMPT TO BOOK 2 URGENT TICKETS I’VE PAID 3 TIMES, AND NO REFUND RECEIVED FROM THIS BOOKING AGENCY EVEN IF THE FLIGHT OPERATOR REFUNDED THEM ALL THE MONEY IN ORDER TO BE RETURNED TO THE CLIENT’S ACCOUNT!”

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Posted 1 year ago

“I recently had the unfortunate experience of booking my travel arrangements through Kiwi.com, and I must say, it was an absolute nightmare from start to finish. I feel compelled to share my grievances and warn fellow travelers about the terrible flight change policy and abysmal customer service offered by this company. First and foremost, Kiwi.com's flight change policy is nothing short of a disaster. It is evident that their primary concern is not customer satisfaction, but rather maximizing their profits at the expense of their clients. Dealing with their customer service team was an exercise in frustration, as I was met with a lack of empathy and a series of evasive responses that left me feeling utterly abandoned as a paying customer. The flight change policy itself is convoluted and filled with hidden clauses designed to deceive and frustrate customers. It became apparent that their priority was finding any excuse to retain my hard-earned money, rather than providing a fair and reasonable solution to my change of flight request. This lack of transparency and integrity is deeply disappointing and reflects poorly on the company as a whole. Moreover, I cannot overlook the shockingly poor customer service provided by Kiwi.com. The responses I received were riddled with errors and inconsistencies, as if they had been clumsily translated using a subpar automated tool. It was clear that their customer service representatives lacked both the competence and the desire to address my concerns effectively. This level of unprofessionalism is unacceptable for a supposedly reputable travel agency. The use of automated translation tools not only hindered effective communication but also displayed a lack of respect for non-English-speaking customers. Every individual, regardless of their language, deserves to be treated with dignity and respect. Kiwi.com's dismissive attitude and lack of genuine concern for their customers only served to further aggravate an already frustrating situation. In light of my terrible experience, I implore fellow travelers to avoid Kiwi.com at all costs. Their flight change policy is designed to exploit customers and their customer service is simply abysmal. I urge you to consider alternative travel agencies that prioritize customer satisfaction, transparency, and professionalism. I have reached out to Kiwi.com multiple times, demanding a resolution to my flight change issue and appropriate compensation for the time wasted and the stress endured. Unfortunately, they have failed to address my concerns adequately, leaving me with no choice but to share my harrowing experience with as many platforms and websites as possible. It is my hope that by doing so, others will be spared from the frustrations and disappointments I have endured. Please heed my warning and steer clear of Kiwi.com. Choose a reputable travel agency that values its customers and provides a reliable, transparent, and customer-oriented service.”

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Posted 1 year ago

“Avoid this company at all cost unless you want to go to the airport without actual ticket confirmation from the airlines. They send some confusing email about your ticket being confirmed when it's actually not. I booked a roundtrip at kiwi.com 1 month prior to the date, paid $1200 for the ticket and got some emails about my confirmation and e-ticket with a huge label of the booking status CONFIRMED(you can see it in the photo). When the flight date came, i tried to check-in the airport and they told me they couldn't find me anywhere so i called their stupid customer service who kept saying my booking was cancelled so and i kept telling this agent that I got an email saying it's CONFIRMED, so he kept going back and forth to his manager and then they finally told me that there was an "error" on their end and had to cancel my booking. So, i had to buy a last minute ticket for $2400 at the airport. Got the booking refunded but they also said they were gonna reimburse the ticket i bought at the airport but never did. $#*! this scam company. Save yourself some time and stress. NEVER EVER BOOK FROM THEM!”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,324 reviews