Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,374 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is not to be trusted. They offered me very very expensive travel insurance that was out of the question, and then they changed our flights and instead of offering us the alternate flight that was maybe a 10 minute difference for free they made us pay $250 for that one. The one they offered us for free would not have worked because we couldn’t have made our connecting flight. We still saved money by paying the $250 instead of the $500 insurance, but they got their $250! I only blame myself for booking with them in the first place. Save yourself the headache and book straight through the airlines! Kiwi is to be avoided! Lesson learned!”

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Posted 2 years ago

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Posted 2 years ago

“I booked 2 flights through Kiwi just before the pandemic. They cancelled the flights and kept on promising to refund me the money or provide a voucher. It is 2022 now and still nothing, now I cant even call them. They basically stole my money. Stay away!!!!”

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Posted 2 years ago

“Never book with them again . I oaud for cancelation gurantee .but got nothing”

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Posted 2 years ago

“Kiwi is the worst . Can't talk to an agent ,they are unprofessional They give you the run around and do nothing until you can't rebook and have to forfeit your flight. The app won't work most of the time so you have to use their agent and they are impolite and and achieve absolutely nothing . They constantly remind you that you have to pay and provide no service . They should be aware to be I the tourism industry.”

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Posted 2 years ago

“The rating refers to the company, not the application! They don't care about their customers. Don't work with them! Support ignored me! This can happen to you too!”

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Posted 2 years ago

“I booked a flight with kiwi on 26 Jun 2020 to fly from Washington D.C, the USA to Larnaca, Cyprus. The flight was canceled and I asked for a refund. It is now April 30th, 2022 and my refund is still "being processed". This is RIDICULOUS!! I am a college student that was trying to get home during the covid pandemic and kiwi has been taking advantage of this fact for ages. DO NOT USE this service, once I get my money back I will never book anything from them again.”

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Posted 2 years ago

“Shame on me for not reading the reviews first ... but shame on them for taking multiple days to book with the airlines. They proceeded to book even though I requested a cancellation. Poor customer service - SHADY business practices!”

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Posted 2 years ago

“I would give negative stars if I can. This site is horrible. Customer service will not help you. Even if you just book it and made a mistake, they will never cancel it for you. They give you back only 10 euros, which is basically nothing if you want to cancel just 1 minute after you booked. Horrible. Never never again!”

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Posted 2 years ago

“For me all went perfect! I was afraid after reading all the reviews about the company but they even sent me the boarding pass earlier. Just the baggage i bought in the airport because the app was having the price of 99€ for an cabin bag and i bought it for 20 € on the airport”

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Posted 2 years ago

“We booked flights that were confirmed, received email that they had to change our flights, but similar so no big deal. Get notice a few days later that those flights weren't available so we could pay $300 for a change or get partial refund. No customer service number to call so we accepted the extra fee...big mistake. Two weeks later just got another message that the flight is no longer available and that we have to pay $600 upgrade. What kind of scam is this? I thought Kiwi was legit company originally....NOPE, stay away, don't risk your money. Look....they literally have no customer service help line unless you are currently traveling. I can't even express how much I hate Kiwi and how miserable they've made me feel about this trip, before I've even left!”

Kiwi.com 1 star review on 28th April 2022

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Posted 2 years ago

“I booked multi cities thru Kiwi accidentally then read a lot of negative comments against it.i thought i was rip off by kiwi but it wasn't at all .it provided me very good service and sent me boarding pass earlier.i can checkin without doing anything,just wait and kiwi managed everything for me .i love it and i can verify myself i m no ralated to KiWi at all , my booking was Londo to Helsin to Riga then London,all of which are successful.i m so happy”

Kiwi.com 4 star review on 27th April 2022

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Posted 2 years ago

“KIWI sold me a flight I could not use because Jakarta transit was closed due to COVID and AXA insurance refused to compensate as well. The website is set up to take your money and that's it.”

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Posted 2 years ago

“The service is not satisfactory. They will cancel the ticket, as they couldn't get the booking done with the airlines and at the end they will refund you. They also offer you a golden suggestion to book again. Need to appreciate their boldness though. I will suggest to avoid this.”

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Posted 2 years ago

“Incompetent support service combined with unworkable website communication rules. If your flight is not within 14 days it is impossible to speak to a service rep directly. You are force to 'chat' with a service staff which cannot understand or simply does not read the chat messages. Finally, when within 14 days of my flight I was permitted to talk to a service staff on the phone and twice the phone line was disconnected forcing me to repeat the problem. I offered to email the chat exchange to the service rep. When I emailed my concerns and a transcript of the failed 'chat' exchange to the email address provided I received an automated response email that said this address is no longer supported. Phew, 10 hours of 'chat' and phone calls and I am done. Say good by to my $245 Euros.”

Kiwi.com 1 star review on 26th April 2022

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Posted 2 years ago

“I'm sure Kiwi works well if your flight runs with no issues. But the minute something changes, you are going to lose a lot of money. If an airline changes / cancels your flight, they offer you a full refund immediately. However, if you've booked with Kiwi, they do not pass on this refund to you. My BA flight was cancelled and instead of a refund or putting me on another flight, I got nothing back and ended up rebooking another flight directly with BA. I lost almost £200 - which would have gone straight to Kiwi, as BA would have refunded them. This company is a scam. Do not use.”

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Posted 2 years ago

“Paid for flights for me and my wife months in advance. When we went to check in at the airport, they claimed Kiwi had never paid for the tickets even though we had confirmation on booking. Lost $166 worth of flights after I had to repay at the counter so we could make our connection. Of course the remediation process with Kiwi immediately rejects my refund claim. Never booking flights with this company again. No refund was ever given.”

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Posted 2 years ago

“this app not even give opportunity to reschedule the flights, when ask for refund they will give 5euro only. also agents not even try to communicate with airline to reschedule the flights. Scammers! waste of my money!”

Kiwi.com 1 star review on 25th April 2022

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Posted 2 years ago

“Can I rate this company 0 instead of 1 star? Please do not buy any flights tickets with this company. You are gonna be excited for the low flights prices but at the end of the day you are gonna get scamed. They sell you the ticket after a few days they sens you a message that the fight was cancelled, they are gonna offer you other flights, more expensive than buy with the own flight company, of course you won't accept it. They are gonna advise you to apply for refund but the refund you are gonna get is much less than what you pay. This company is not trustful. Do not get scamed by them. Be smart and stay away from them.”

Kiwi.com 1 star review on 22nd April 2022

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Posted 3 years ago

“Horrible Company - AVOID My flights were cancelled by the carrier 3 months before I was due to travel. They though would not refund the flights to me, even though others I was travelling with that bought direct with the airline got a refund as the issue was with the carrier. i have had to dispute through my credit card provider. Other flights with them have changed significantly. Their customer service is horrible, they are horrible. Also now found out they aren't ATOL protected.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,374 reviews