Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate this company zero stars I would. Not only do they change my flights and their times constantly, they issued a refund for a flight and didn’t give me any of the money. I found this out from the actual airline representative themselves rather than the numerous unhelpful kiwi representatives. It’s a waste of your money, a huge headache, and contributed to my stress in the worst way possible. All I wanted was a reliable, affordable booking and what I got was extremely unhelpful travel agents who only read from scripts, suspicious activity on my account, and last minute flight changes…. AVOID AT ALL COSTS. I will never be booking with this company again due to the constant headache they have caused me and their inability to take accountability for the travel disruptions. While on my trip, my return flight got canceled. Kiwi offered alternatives but from the WRONG DATES and from the WRONG DESTINATION. When I called to be given proper alternatives, they told me there was nothing they could do and I should just apply for a refund. However, they “do not do partial cancellations or refunds” meaning I would have to cancel MY WHOLE TRIP and rebook ALL OVER AGAIN. Keep in mind, I booked this trip at least 5 months in advance. Worst travel experience of my life.”

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Posted 2 years ago

“Stay away from these people. They are the big lier in the airline ticket industry. They don’t send you your confirmation number and then say on the day you about to fly oh we are unable to process your request. No refund if airline cancel the flight. No accommodations if flight delayed. Big scam going on.”

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Posted 2 years ago

“After messing up with a trip (and not managing to make me land in the airport I paid for" I asked the contacts of their legal department, and their feedback was, I quote: "We do not follow any rules and regulations regarding any authority or law of the countries".”

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Posted 2 years ago

“Its been 2 years and nothing happened on my refund. I even pay for refund fee. this travel agency is a scam”

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Posted 2 years ago

“Misleading information, a big money scam.”

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Posted 2 years ago

“The prices are just not real. Click through, choose the ticket, get told to wait while they process and then a day later just get told the price has increased substantially. Scam!!!”

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Posted 2 years ago

“I wish to give -5 for Kiwi.com - Had family medical emergency and booked a ticket to India from their site. Next day had COVID issues and also noticed the PR card expired. Things in control so called Kiwi to cancel and refund the amount. Their customer service rep keep repeating that I have no option to cancel as it’s doesn’t falls under their 48 cancellation policy and now if I may then get zero refund. Spent 2500 CAD and my family needs money for their medical and I am back and forth with these guys begging for my refund. Part I agree it was my fault but not getting partial refund which drives us insane. These sites must be banned - horrible Customer service zero attitude to try and help. I am not leaving them - will be taking legal action against them until I get my money back.”

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Posted 2 years ago

“I am appalled at how horrible their reviews are and made the mistake of booking with them without reading this. They are a bunch of morons. They show misleading information before booking and show the actual information pertaining to critical travel documents after booking. They keep selling their addons at every step of the way. Shut this company down they are a huge scam.”

Helpful Report

Posted 2 years ago

“Do Not Book With Them! Absolutely terrible. I was double booked and applied for a refund on my credit card 4 months ago, no one will answer customer service or messages, that’s $1600 on my card I’m paying interest on and still not sure if I’m getting refunded.”

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Posted 2 years ago

“The worst policy's fraud and tricks. They give Indian people a hirribke name and should be ashamed of them selves for making ppl miserable needlessly.”

Helpful Report

Posted 2 years ago

“They do not provide your airline booking reference, you will not be able to change/refund directly from the airline free, they even close your account that you need to reach to their customer service! Beware of this scam business!!”

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Posted 2 years ago

“Its a pity I have to even give them one star as they are not even worth it. I booked a trip before the pandemic. Obviously the entire world was locked down so I couldn't take the trip as all boarders were closed and airlines were not flying. 2 years later and no refund. Kiwi's customer service number disappeared. Their automated system takes you in circles. I want my money back. Both airlines are still in business and sure Kiwi got my money back. I am not going to give up until I get my FULL refund or they go bankrupt! Please do not use them. Someone got very rich on taking advantage of all of us during hard times. Choice any other site but never use Kiwi.”

Helpful Report

Posted 2 years ago

“It had all to do with a change of scheduled flights from Athens to Larnaca which was brought forward. Kiwi did not inform us about the time change (acknowledged to them by the airline 3 weeks earlier ) and it was only 24 hours earlier (during check in) that we realised we couldn't afford to travel. As a result , new last minute tickets at our own expense, and after 3 emails to kiwi, our compensation claim was declined. No refund, no excuse. Please do not use this flight operator. If something goes wrong you cannot rely upon them Keep clear, to save your budget!”

Helpful Report

Posted 2 years ago

“Their check in form wouldn’t let us put only 2 peoples details in out of the 3 travelling - this meant we had to try and check in at the airport which would’ve cost £55 for each of us both ways. This was entirely the fault of their website, other websites allow check in of each person individually. You are also unable to check in directly with the airline because they generate a random email for your check in. We tried to contact them about their issue but they were no help. DO NOT BUT FROM THEM, THEY ARE TERRIBLE.”

Helpful Report

Posted 2 years ago

“I booked about a month ago a flight for my mom.It was the first time using this company. A day before the flight I ve tried to retrieve information to do the online check in. The only option they give you is that you provide them with your details and they will do the check in for you as in the confirmation email they don’t provide you with a PNR number so you can check in by yourself. I ve waited a couple of hours and As I haven’t heard back from them , contacted customer service assuring me that I will get the boarding card the latest( 6 hours before the flight) . After midnight on the day of travel ( after a month since the ticket has been paid) I get an email and text messages that all the sets have been sold out and they will refund me the money. I can’t believe how these scammers take the money from you , pretend they book your flight and then few hours before your flight they come back to you saying it was sold out. Absolutely liars as the tickets were up there only four times more expensive( buying a flight ticket on the day of travel). DO NOT BUY FROM THESE SCAMMERS!!!”

Kiwi.com 1 star review on 30th March 2022

Helpful Report

Posted 2 years ago

“When you try to book the tickets, they are putting pressure on you to purchase your checked-in baggage for the inflated price. They state, you have to do it right now and this way save 20% compared to what you gonna pay at the airport counter. And it's a big LIE, because in reality you gonna pay Kiwi x2 more than if you would do it during your check-in process. So they wanted me to pay $121+ for up to 15 kg suitcase, but their greed eventually ruined the deal, as I found this fee suspiciously high. Long story short - I was charged $40 (33% of their demanded price!) for the max 23 kg suitcase simply by purchasing the same flight directly from the company. Bye-bye, scammers! Nice try, though.”

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Posted 2 years ago

“This company STEALS YOUR MONEY.....PERIOD!!!!!! DO NOT DEAL WITH THEM UNLESS YOU WANT YOUR MONEY STOLEN.”

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Posted 2 years ago

“REMEMBER YOU GET WHAT YOU PAY FOR, BY THE TIME YOU GET WHAT YOU SHOULD HAVE FROM ALL MAJOR AIRLINES YOUR PAYING MORE FOR LESS!! *************BUYER BEWARE*****************”

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Posted 2 years ago

“WORST EXPERIENCE EVER!! 1st and LAST time user. Canceled my flight reservation for our family 3 days before travel, without warning. Customer service is terrible!! DO NOT USE THEIR SERVICE TO BOOK YOUR TRAVEL!!”

Helpful Report

Posted 2 years ago

“If no stars could be checked that's what I would've checked.THIS COMPANY STEALS YOUR MONEY. THEN SAYS SCREW YOU WHEN YOU WANT REFUNDED OR PUT ON ANOTHER FLIGHT. They told my daughter which had 4 children with her a time for her flight. HOWEVER the flight was boarded a full 30 minutes earlier. Then when she wanted either her money back to get on another flight or for them to get them on another one. They basically said TOO BAD and WE ARE KEEPING YOUR MONEY. DO NOT USE THIS SITE. THEY STEAL YOUR MONEY!!!!”

Helpful Report

Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews