“This was my first experience with this company and I will never do it again or recommend it to others. On 27.02 I booked a cable car, lunch and the kissing bridge (Phu Quoc, Vietnam). There was no checkout page before payment, payment was required immediately. After that I received a voucher for 27.02, although I booked for 28.02. A few minutes later I contacted customer service to change the date, and the error was not my fault.
They said it was impossible and the money would not be returned - THIS IS THE COMPANY POLICY.
Bravo, I was absolutely delighted by the mass of apologies!
This is not how to work, it is outrageous and shameful!!! Money for an unrealized service is a direct violation of the laws of any civilized country!”
“I listed an activity on Klook and got a few bookings, but even after three months, I haven’t been paid. I added my bank account, but every time I submit it, I get an email a few days later saying the beneficiary name doesn’t match—which makes no sense because I get paid by other companies without any issue. I’ve sent at least ten emails over the past three months and haven’t received a single response. There’s no customer service number or chat support. Extremely disappointed, and I’ll be sharing my experience everywhere!”
“I want to express my disappointment with Klook. We signed up in September, and after four months, no account manager was assigned to us. Instead, we received only robotic responses stating that someone would get back to us, but unfortunately, we never received any follow-up.
Based on our experience, I strongly advise any provider on the Marketplace to avoid signing up with Klook, as it has been a complete waste of time.”
“warning - don't use Klook. I prepaid 200 SGD for a rental car and when I picked up the car they didn't deduct the prepaid amount, so I lost 200 SGD thanks to booking with Klook. Klook customer service is non-existent, you won't be able to talk to a human there.”
“i thought I booked thru Trivago or Expedia and realized later that it was really Klook. Never heard of them. i need to cancel and cannot get hold of them. i did not book thru their ap, so now their ap does not have a record of my trip, nor do they ask for a confirmation #. the hotel says to contact expedia, who tells me to cancel on their app! BTW all numbers listed are invalid and all emails I have are no-reply addresses. anyhone have any valid contact information. i filed a dispute with my credit card. hope it works.”
“An absolutely fraudulent company. They repeatedly sent misinformation, expired my points, cost me money, and took zero responsibility for anything. They instead wasted hours of my time, lied to my face, and doubled down over and over and over on their fraud. I found nothing they say or do is reliable. Avoid at all costs.”
“Booked a day trip to Asahiyama Zoo, Biei and Ningle Terrace in Hokkaido in December 2024.
We were informed to wait at JR Sapporo Station bus parking area. This place is like a small bus terminal. There was no specific pickup point instructed. When we reached there were many tour groups assemblying everywhere and we were not sure which one was our group. I whatsapp a picture of the exact point where we were to the tour guide. She informed us to wait. The bus came late and we were worried that we'd missed the bus. It was so chaotic and stressful.
We were informed to arrived 15 mins early and the bus was about 15 mins late, so we ended up standing 30 mins in the cold. Finally the tour guide called us to walk out to the main road to board the bus. Not sure why the bus didn't drive into the bus park as I could see other tour groups boarding their buses within the bus park. Luckily my phone had a connection, else I would have missed the bus as it was stopped along the main road and did not enter the bus park, contrary to their earlier instruction.
It was a small 18 seater bus which had picked up others at an earlier pickup point and was almost full with 3 empty seats left. My family of 4 including a child were split and separately seated on the bus. As for me, I was asked to occupy the front seat beside the driver. I had to climb in and out of that seat throughout the rest of the day as there was no passenger side door for the small shuttle bus.
Not even an apology was offered by the guide. What a shame.
Gave feedback to Klook and no response from them as expected.
Regretted booking this trip!”
“I bought an ESIM through Klook when I went to Korea in December 2024. The ESIM did not work at all and Klook told me to contact the company through LINE if I had any problems using the ESIM.
However, the company did not speak English but Chinese. I tried to communicate in English through LINE but they did not respond. In conclusion, the ESIM was unusable and there was no refund. I contacted Klook and submitted all the supporting documents but they did not take any action.
Please keep in mind that if you buy an ESIM through Klook, you can lose the money!!!!”
“Klook is a complete scam! They take advantage of people who make honest mistakes while booking. I accidentally booked the wrong hotel, and before I even had a chance to review the details or correct it, the booking was instantly confirmed. There’s no window to cancel or request a refund, which is absurd and clearly a strategy to trap users.
Mistakes happen—it's human nature—but Klook offers no flexibility or consideration. They are exploiting people's hard-earned money with this predatory system. It's unethical and unfair. I strongly advise everyone to stay away from this platform unless you want to risk losing your money over a minor error.
Shame on you, Klook.”
“Klook and the airport transport don’t care at all for our changement flight, so we paid Klook for Nothing. As Airport transport you should know about the trouble flight & must understood our problems as passengers. You do this business with no goodwill at all. On that time, We straightly let you knew what happened & also had gave the communication video with Batiks’s officers and explaining the situations & the flight schedule changed, but KLook & the operator Airport Transport really not helping & do nothing to reschedule our pick up arrangements instead just took our money to book this service. As passengers we truly really deeply disappointed with this service & Klook!!! We also have give the Batik’s Hotline Customer Service To reconfirmed our situations & once again Klook & Airport transport DON’T Care!!!!! You PAY FOR NOTHING Here! Just Beware!!! YOU MUST RE THINK OVER WHEN YOU WANT TO ORDER THE AIRPORT TRANSPORT !!! After we arrived finally we must took another vehicle, then you just know the price 50% CHEAPER, so I cancel my NEXt OTHeR booking airport transport here! THANK YOU KLOOK, you really GAVE Good & Worthy Experience 😐”
“Took my money for doing nothing
My flight was delayed. I spent an hour trying to find some way to reschedule my car rental booking. There is literally no way to contact Klook to cancel/reschedule. Help/Support was a front and not real.
Even though, I couldn't cancel/change the booking and didn't use the voucher, they refused to offer a voucher for future use or refund. So they just kept my money for doing nothing!
Just like their site is designed to make it impossible to manage a booking, their support will deliberately impede you by asking for irrelevant information or information you have already given in hopes that you will just give up.
Absolutely horrible experience. Do not use.”
“Major disappointment with klook. We paid for a klook pass valid for 1 month for 3+1 activities in Langkawi. To our dismay, we were not given the choices that were suppossedly in the list when we read before the purchase. Upon purchasing, we realised a few things:
1. Adventure had to be the 1st activity to be booked before any other activity.
2. We were not given the full choice of activities in the Adventure package.
3. When we tried to book for Splashout, again it was not in the list when it was stated as 1 of it prior to payment.
4. Top of the list disappointment was not being able to book for Dream Forest, stating there was no available slot for all the 3 days given in the option! When there were plenty tickets available on site! We ended up paying for our tickets as it was our last night. And when contacted via the chat (which took forever for a response) for refunds, we were easily declined just like that!
To top it all, asking for help was impossible! It took at least 3 hours for us to be connected to an agent! Ridiculous! How are we supposed to clarify before and after our purchase?”
“Absolutely ATROCIOUS customer support. There's no phone number or email address to contact them on, just a chat which is always busy but even worse they never discuss any options or try to fix the issue!
The first time you go to the chat to ask for help you're not far from the top of the queue and get responded within 5 minutes. You then tell them the issue about the booking and they ask for 3-5 minutes to look into it. When you check back in the chat they provide an answer that doesn't resolve the issue and close the chat without providing any opportunity to discuss further. Then when you try to chat again you don't get a queue number at all, you get a message "You're in the queue, but it's a long queue. Please wait while we connect you."
We've wasted a few hundred dollars on a booking for Korea that has problems with it caused by Klook's issues with Lotte World. Klook doesn't want to resolve the issue at all! Beware of this company because if there's any issues they will not provide any way to resolve it!”
“I bought a double pass card - with emphasis on double(!) - which includes several attractions in Tokyo. When we asked to reserve entry dates to our selected sites, the company's website did schedule a double entry for us, except for one site where the site booked us only one entry, without advance notice that it was not possible to book a double entry at this attraction. So it turned out that each of us signed up for a different time. We immediately went to customer service and explained what happened, and asked to enter as a couple at that time - after all, what's the point of me buying a double ticket if we can't enter as a couple at the same time on the same ticket?? The company claimed that as part of a strict policy, it is not possible to cancel or change and our pleas and explanations that the mistake was entirely the company's and that we were not given any advance notice of what was going to happen in a moment did not help... the money was gone. Think twice before purchasing a pass through them.”
