Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 370 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I will NOT do business with a company that outsources their customer service calls overseas. I applied for a Kohl’s Card, was immediately approved the could not use my temporary number to order anything! I called customer service and spoke to someone who could barely speak English. They all have a script, do not listen, interrupt, etc. I was told that my card would arrive in several weeks! I told her to close my account immediately. Kohl’s will NEVER get a dime from me. Hire American workers!”

Helpful Report

Posted 4 years ago

“Kohl’s online customer service and account customer service is highly lacking. They are the worst, provide no follow up, unable to understand their language and have no proper communication with customers. With several various issues at Kohl’s over the last year, I am pleased that the one thing 2020 has brought is less desire to shop; therefore, I have not missed shopping at Kohl’s and will not shop at Kohl’s in the future. I’m sure Kohl’s does not care either way, so oh well.”

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Posted 4 years ago

“Canceling my card. Support blue lives matter. Not blm! Watch how fast your business goes down hill. Stay out of politics”

Helpful Report

Posted 4 years ago

“My husband and i cancelled both accounts today. We WILL NOT do business with anyone that supports BLM!!! Kohls needed to stay out of politics”

Helpful Report

Posted 4 years ago

“Sales not marked, prices are extremely high today, zero sales on back to school. You kids shoes selection is terrible. No where for kids to sit to try on shoes had to sit on floor (not very sanitary) worse than sitting and touching a seat but instead made to touch nasty carpet. One line for entire store check out and no employees available for questions, understaffed!”

Helpful Report

Posted 4 years ago

“I ORDERED AN ITEM IN 3 DIFFERENT SIZES TO COMPARE FIT. THE 3rd SIZE HAS NOT ARRIVED YET, AS IT WAS NOT IN STOCK UNTIL AFTER THE 1st TWO WERE ORDERED. AFTER OPENING THE PACKAGE THAT ARRIVED, I AM NOT SO SURE OF WHAT I WILL FIND IN PACKAGE # 3 !!! 😳 UNREAL !!! THE ITEMS WERE LITERALLY WADDED UP & THROWN IN THE PACKAGE WITHOUT ANY PLASTIC BAG PER EACH ITEM !!! AND THEIR COVID 19 ANNOUNCEMENT STATES THAT THEY ARE ‘COMMITTED’ TO PROVIDE A ‘CLEANER’ & ‘SAFER’ SHOPPING EXPERIENCE ??? 😂😂😂 I DON’T EVEN WANT TO KNOW WHAT THEY WERE ‘COMMITTED’ TO PRIOR TO COVID 19 !!! 😳 AND I SHALL GLADLY RETURN THE ITEMS THAT DON’T FIT IN THE EXACT SAME MANNER IN WHICH THEY WERE RECEIVED !”

Helpful Report

Posted 4 years ago

“Hi I had card from last 10 years and never was defaulter but missed some 5$ payment and they reported to credit bureau without any mail or call. My credit score was screwed by 80 points. I paid whatever was pending but they dont even correct there reporting. Just stay away from KOHLS and their stupid card if want to buy home or keep good credit”

Helpful Report

Posted 4 years ago

“These guys are thieves. They send wrong statements to wrong addresses (bad addresses, some of which don't even exist) and then a few months later all of a sudden they ruin your credit report claiming you were late in payments and even after it's been settled and they discovered their mistake they never remove their erroneous credit report. They are thieves and scammers.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve some thing that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which I did not. After I called back and spent another 45 minutes on the phone they told me they I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve something that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which it did not. After I called back and spent another 45 minutes on the phone they told me they Cannot update it at this time and then I would have to call back in 24 hours. When I asked to be transferred to a supervisor it went to someone’s voicemail. This is ridiculous because my request was so simple… Just update my email on my account. I do not hear back from Kohls in the next 24 hours I am deleting my account and never shopping there again! If you like poor customer service please continue to shop at the store but if you want to shop at places that care about their customers then I suggest you think twice before walking into a Kohl’s”

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Posted 4 years ago

“Always when I go there great customer service and the store is organized clean friendly staff willing to help you”

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Posted 4 years ago

“This is my first online shopping experience at Kohl's. I bought a pair of nike's for my daughter and sadly I received a USED pair of shoes with dirty soles. Disappointed in their quality control. I won't be shopping here again.”

Helpful Report

Posted 4 years ago

“I received my online order in two different shipping; however, they used FedEx, which was excellent delivery.”

Helpful Report

Posted 4 years ago

“I have been shopping at Kohl’s many years and have decided to no longer shop there. The store I shop at (Cottage GroveMN) is wonderful! However I resent having to pay shipping and handling if I don’t spend a minimum of $75 on line! I have begun to do my online shopping at Macy’s which offers free shipping to its gold and platinum customers! Oh when I called kohl’s and told the young lady I was an MVC customer she told me that free shipping had been eliminated unless you spend $75 so I’m done! Even their return policy during the pandemic was non-existent. I was able to return items for free at Macy’s! Love my cottage grove store but the online shipping and handling situation needs to be addressed.”

Helpful Report

Posted 4 years ago

“My wife placed an order 6/25. We paid $29.95 for next day shipping, we leave for vacation 7/2, she received a confirmation email saying she wont get all of the order till 7/2 - 7/6. Called customer service they were no help at all, saying we'll just have to wait. We didnt pay for next day to get part of an order. My advice, dont offer it if you cant fill it. I've spent a lot of money at Kohls, either keep the product in the store or do a better job online. If we dont recieve it, I'll probably never go back, except to return what was late.”

Helpful Report

Posted 4 years ago

“Kohl's have the worst customer service of all time. I placed an order 6/14/20 and was advised I should receive my order between 6/18-6/23. Here we are at 6/23 and order still shows "in fulfillment" on the website, I've called and spoke with 5 different people and all have told me I have to wait, John the manager hung up on me and put me back in the queue and of course I had to explain myself all over again. This is unacceptable! When I asked if someone can find out what's going on with my order, possibly contacting the fulfillment department they say NO, I have to wait although I should have my order today 6/23/20. I WILL NEVER PURCHASE ANYTHING ELSE FROM KOHL'S!!! You guys need to train your customer service department and hire a qualified quality control department because it's no way you guys are still in business providing this low level of support. You would think as big as Kohl's is they would want to invest in their customer service, but it's clear they do not care they just want to keep taking people money!! DO BETTER KOHL'S!”

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Posted 4 years ago

“I ordered sneakers online and had a great experience.”

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Posted 4 years ago

“Kohl’s has gone downhill fast! Placed an order that I needed by a specific date. Was told my order was shipped in four shipments that would be here by the date I needed it. Then started receiving emails that the delivery dates had changed and would not arrive in time. Ridiculous!”

Helpful Report

Posted 4 years ago

“Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's.”

Helpful Report

Posted 4 years ago

“Terrible. Customer service”

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Posted 4 years ago

Kohl's is rated 1.8 based on 370 reviews