Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“Beware of placing an order ONLINE!!! I found a cheaper price and tried to cancel my sale within 15 min , I was NOT ALLOWED! I tried to talk to somebody 3 times after waiting At least 20 min each time then I texted with Loy and they would NOT ADJUST OR CANCEL !”

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Posted 4 years ago

“I ordered an item that I never received. After waiting 94 minutes to talk to a person, I was told the item will be shipped out today (yet it does not show that on their tracking link) and received by Monday. I find this all very convenient that I had to call first. I have waited 3 weeks for this item. They blamed it on the post office, but yet I have received every single package without delay from other vendors. Don't waste your time ordering from Kohls.com.”

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Posted 4 years ago

“Kohl’s in Reno racism. Cashier in the jewelry side didn’t want to receive my payment, when I was buying a watch. I asked her 3 times if she can receive my payment and every time she sent me to other cashier with more people in line because she had 2 people, it was so terrible the way she ignored me that one of the people that was doing line gave me his spot. Really sad. 12/11/2020 -11:30 a.m approx.”

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Posted 4 years ago

“Customer service is incompetent. Order boots on Dec 2 got a shipping email and tracking number for ups. It’s now Dec 9 and no one can give me information on where my package is. Called UPS and they never received the package. Managers at Kohl’s corporate office do not take customer calls. After this last purchase I will be canceling my card with them and not purchasing again in there stores!!”

Kohl's 1 star review on 9th December 2020

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Posted 4 years ago

“I ordered multiple items November 24th that got separated to be shipped in 4 different packages. I only received 2 packages. When I contacted customer service they told me that I had to wait until December 8th to see if the packages arrived and to contact customer service again if they didn't. They never arrived so once again I waited over an hour to chat with someone and they told me they won't refund my money because the boxes could still arrive. Mind you one package has said "In transit" with no location for 5+ days now with no change and the other still said "Awaiting item arrival" meaning the shipping service still hadn't received the package. And yet Kohl's does not care and told me that they won't do anything to make it right. Instead they told me to wait another 12 days to see if the packages come and if the don't they want me to reach out for a 3rd time to see how/if they can fix it. I wasted 3+ hours of my time waiting for responses from their slow and terrible customer service to get nothing done. Also, when I brought up the fact that their website says you have to purchase something by December 11th to get it in time for Christmas but I purchased something on November 24th and they won't send me replacements in time they didn't care and had no response. Then before we were done chatting the representative disconnected the chat. I will never purchase anything from here ever again and I advise you to do the same.”

Helpful Report

Posted 4 years ago

“Terrible Customer Service From Customer Service Line to Corporate Office Kohl’s.com purchase Bait and Switch Tactics used And after the fact taking away Kohl’s Cash I earned And When I spoke to a manager he was trying to put words in my mouth trying to poke holes in my experience Manager Names is James: Badge Number: 85LD Incident Number 201-203-084-772 This is one more reason why Kohl’s Department Store will not survive and is partnering with Aldi and Sephora to stay in business and that’s not going well. Hence why you closed many stores and continue to do so. I have never bought anything from kohl’s before this and now never will”

Helpful Report

Posted 4 years ago

“I am almost too angry to elaborate. Suffice it to say I ordered 5 pairs of leggings. I now have one pair 2 and 1/2 weeks later. The credit they were supposed to give me for the merchandize lost in transit has not shown up in my credit card account yet. The first person I spoke to DID speak English, so that was a plus. After that I believe I was in India, definitely not the U.S.”

Helpful Report

Posted 4 years ago

“Ordered product online Black Friday. 45 minutes after placing order realized it was shipping to a former address in another state. I IMMEDIATELY called their CS department. After spending over 3 hours on phone with different folks just to get shipping address changed or order cancelled, I got "WE sent an email to fulfillment." . Here it is 3 days later and I noticed online that ORDER WAS ShIPPED anyways to wrong address...I called back yet again to CS.. Now CS tells me that they "OPENED TICKET to get product back from shipper. So it took Kohls over 2 days to ship product to a wrong address but they couldn't change address or cancel order when I realized error! Now several hundred dollars worth of product is in route to an address that is 9 hours away from me. WHAT A NIGHTMARE and NO HELP!!”

Helpful Report

Posted 4 years ago

“Bait and switch company. Ordered more than 600.00 online and promised huge discounts and free shipping. Wasted a lot of time placing this order only to find out the next day that they had cancelled the order without any explanation. Called their customer service and talked to 2 people ...non English speaking so you can hardly understand them just to be told I would have to reorder because one or 2 items they no longer had. You would think like every other online ordering company they would adjust your pricing and notify you of the items they could not fulfill or back ordered items...They did not, their practice is to cancel the whole order out and make you waste time to try to reorder all the items. These items are no longer on sale and they will not honor the sale price you had initially purchased them for. Some of the items of which are double the price you was GOING to buy at...Don't be mislead, after doing research I found they have been scamming people in this way for along time. I truly hope they go under just because they are such a deceptive company. Do NOT reorder items over phone, they will try to charge you double price and not honor sales. DONT DO IT”

Kohl's 1 star review on 28th November 2020

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Posted 4 years ago

“Against my better judgement, I ordered a pair of hiking boots from Kohl's. I'd never done business with them before, and never will again. I didn't think it was possible to have so many problems with one simple order. I failed to check the feedback forums first. Big Mistake. All the negative feedback is spot-on. First their website crashed while I was ordering and it took five attempts. Then they pushed back the estimated arrival date three times. Then their label printer malfunctioned and only printed a partial address. The package was never delivered, while their website says it was successfully delivered. And this was just the beginning of all the issues I had. They SUCK. It took four hours driving around in a pandemic to track down the package. It's nothing short of a miracle I found it at all.”

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Posted 4 years ago

“my order went to a wrong address, had to wait to cancel it until after it got delivered. then i was told they would credit my card and i could repurchase the item for the same price. after receiving my item i called as the credit never processed to be told they were not going to credit me. the agent made a mistake and that they would use this incident as a learning tool, AT MY EXPENSE!!!! if your employee says something and it's wrong you should still honor it and then teach him. POOR CUSTOMER SERVICE from a company that makes millions/billions.”

Helpful Report

Posted 4 years ago

“I will NOT do business with a company that outsources their customer service calls overseas. I applied for a Kohl’s Card, was immediately approved the could not use my temporary number to order anything! I called customer service and spoke to someone who could barely speak English. They all have a script, do not listen, interrupt, etc. I was told that my card would arrive in several weeks! I told her to close my account immediately. Kohl’s will NEVER get a dime from me. Hire American workers!”

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Posted 4 years ago

“Kohl’s online customer service and account customer service is highly lacking. They are the worst, provide no follow up, unable to understand their language and have no proper communication with customers. With several various issues at Kohl’s over the last year, I am pleased that the one thing 2020 has brought is less desire to shop; therefore, I have not missed shopping at Kohl’s and will not shop at Kohl’s in the future. I’m sure Kohl’s does not care either way, so oh well.”

Helpful Report

Posted 4 years ago

“Canceling my card. Support blue lives matter. Not blm! Watch how fast your business goes down hill. Stay out of politics”

Helpful Report

Posted 4 years ago

“My husband and i cancelled both accounts today. We WILL NOT do business with anyone that supports BLM!!! Kohls needed to stay out of politics”

Helpful Report

Posted 4 years ago

“Sales not marked, prices are extremely high today, zero sales on back to school. You kids shoes selection is terrible. No where for kids to sit to try on shoes had to sit on floor (not very sanitary) worse than sitting and touching a seat but instead made to touch nasty carpet. One line for entire store check out and no employees available for questions, understaffed!”

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Posted 4 years ago

“I ORDERED AN ITEM IN 3 DIFFERENT SIZES TO COMPARE FIT. THE 3rd SIZE HAS NOT ARRIVED YET, AS IT WAS NOT IN STOCK UNTIL AFTER THE 1st TWO WERE ORDERED. AFTER OPENING THE PACKAGE THAT ARRIVED, I AM NOT SO SURE OF WHAT I WILL FIND IN PACKAGE # 3 !!! 😳 UNREAL !!! THE ITEMS WERE LITERALLY WADDED UP & THROWN IN THE PACKAGE WITHOUT ANY PLASTIC BAG PER EACH ITEM !!! AND THEIR COVID 19 ANNOUNCEMENT STATES THAT THEY ARE ‘COMMITTED’ TO PROVIDE A ‘CLEANER’ & ‘SAFER’ SHOPPING EXPERIENCE ??? 😂😂😂 I DON’T EVEN WANT TO KNOW WHAT THEY WERE ‘COMMITTED’ TO PRIOR TO COVID 19 !!! 😳 AND I SHALL GLADLY RETURN THE ITEMS THAT DON’T FIT IN THE EXACT SAME MANNER IN WHICH THEY WERE RECEIVED !”

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Posted 4 years ago

“Hi I had card from last 10 years and never was defaulter but missed some 5$ payment and they reported to credit bureau without any mail or call. My credit score was screwed by 80 points. I paid whatever was pending but they dont even correct there reporting. Just stay away from KOHLS and their stupid card if want to buy home or keep good credit”

Helpful Report

Posted 4 years ago

“These guys are thieves. They send wrong statements to wrong addresses (bad addresses, some of which don't even exist) and then a few months later all of a sudden they ruin your credit report claiming you were late in payments and even after it's been settled and they discovered their mistake they never remove their erroneous credit report. They are thieves and scammers.”