Kurt Geiger Reviews

"Purchased a pair of shoes that have a design flaw and causes the backs to come loose and get stuck under the heel. This wasn't realised until 20 days after purchased (first time I wore them). When I took the shoes back they wouldn't refund me and despite trying another pair on in the shop which did exactly the same thing, I was told the most they would do was an exchange! Even though it was clear that the shoes were the correct size, they manager said my feet must have a different shape arch to most peoples and they hadn't had any other people experience this. So I am now stuck with a pair of \u00a3160 shoes that have an obvious design flaw. Customer services have been no use what so ever, so now I am having to speak to trading standards about this."

"Do not order online! First, they send you the wrong item. There is no exchange as the item is discounted. You are advised to keep the item you received and they will offer a 20% refund and 30% refunf in a following email just to keep the ugly pair( perhaps nobody wants them ? !?) First thought? It would have been so much easier to ship out the correct item and when delivered to collect the wrong item. I bet SHEIN has a better customer service."

"I bought a pair of sandals looked and felt amazingly soft . Worn for 3 days on holiday and upper sole was torn as if I was wearing them for years .. They were in a terrible state. \r\n\r\nI\u2019ve been away for a while over a month not to sure if I can get a refund."

"I bought a pair of sandals looked and felt amazingly soft . Worn for 3 days on holiday and upper sole was torn as if I was wearing them for years .. They were in a terrible state. \r\n\r\nI\u2019ve been away for a while over a month not to sure if I can get a refund."

"It makes my daughter happy \ud83d\ude03 \r\n\r\n\r\n\r\nCan I Get A Discount. \u2026?"

"I bought a pair of slides for the wife for Mother\u2019s Day and she wore them only once and the stitching ripped on the top of the slides she\u2019s a very petit woman and I tried to contact support and they said they would only return them if they weren\u2019t worn and that they won\u2019t even try to make things right. I emailed them multiple times and every time it was an automated BS message. I won\u2019t ever give them any business and will make sure everyone finds out about the terrible coustomer service and quality of the products."

"Quality Issue with Recent Purchase & Bad Aftersales Experience\r\nOn the 26th of December, I purchased a bag from Kurt Geiger store in Oxford Street, as my daughter's Christmas Gift and unfortunately, on the 27th (just one day from the purchase of the bag), both the zipper and the chain fell apart. Realizing the urgency of the matter, I visited the store on the morning of the 28th of December, just three hours before my return flight to Greece.\r\nI took a taxi to the store with the hope of requesting a straightforward replacement, not a refund. I firmly believe that the premature failure of the zipper and chain constitutes a technical flaw, especially given the reputable nature of Kurt Geiger products. This issue is far removed from the quality one would expect from a brand like Kurt Geiger and is more in line with experiences one might associate with products from less reputable sources. I was left incredulous when the store Manager suggested that she was unaware of the conditions under which the bag had failed and did not accept to replace the bag. Honestly? This response is not in line with the level of service and professionalism I have come to expect from Kurt Geiger. I contacted the customer support via email and their reply was that they emailed the store of purchase with order and my contact details. They asked them to contact me directly on call for a resolution and that THE CHOICE OF RESOLUTION WILL BE AT STORE'S DISCRETION (who they already refused the replacement). No one has contact me. That is really disappointing and obviously my daughter was very upset, and she can't use the bag we bought for her as a special Christmas gift from London. Do you find it reasonable for such a bag to break within a day, and the request for replacement to be denied? Normally, I would request a refund given all the inconvenience I have experienced, but I am specifically asking for a replacement........"