Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.62

1.6 Rating 146 Reviews

14 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality in the Orion sandal with crystal embellishments after only TWO wears the white synthetic material began to delaminate - would add a photo only I returned them to the store for a refund”

Helpful Report

Posted 3 years ago

“NEVER ORDER FROM THIS WEBSITE. They falsely advertise their products online. The shoes that you order WILL NOT be the shoes they send you. The quality is shocking. A complete scam and rip off.”

Helpful Report

Posted 3 years ago

“I genuinely missed the 10% discount off first purchase promotion. I thought i'd ticked the box for email updates etc, and although no message saying code would be sent, I continued with purchase as I thought it would be sorted out through processing the order, and approaching Christmas I didn't want to delay in case items became unavailable, However, upon further inquiry KG informed me that they couldn't take 10% purchase during processing, retrospectively, or just out of general good will to a first time customer. Off course, with a huge sophisticated company like KG I find this very hard to believe, that they aren't able to reimburse me the nearly 19 whole pounds on my order, bearing in mind they do returns etc. Came away feeling they were inflexible, and unhelpful, so will be returning all purchases for full refund and go elsewhere. KG offered a 10% discount off my next purchase, but I am a man buying a one off gift for my partner, so i am not likely to be a regular or returning customer. I just wanted them to show good will and take it off this order. Clearly, that was just too much to ask for!”

Helpful Report

Posted 3 years ago

“Really really disappointed with Kurt Gieger. Ordered some boots and they sent me sandals instead. When I emailed them about it they said they would give a refund as they don't do exchanges. Went back on their site to re-order the boots and my size isn't available. Their customer service is shocking and the fact that they send the wrong thing in their orders is poor. For a company that is supposed to be high-end they're extremely disappointing. Won't be ordering anything from KG again!”

Helpful Report

Posted 3 years ago

“Purchased the sandals from John Lewis thankfully, paid £119. Fell apart after two weeks. I was able to get a full refund. BEWARE quality is shocking!”

Helpful Report

Posted 3 years ago

“I bought a pair of otter llama slip ons and they arrived today and to my horror the bottom sole was scuffed and dirty and definitely had been worn , I paid £69 in the sale still a lot of money, so I shall not be buying online again from them so lovely people be careful”

Helpful Report

Posted 3 years ago

“Worse customer service My bag came in damaged of course they threw a leather bag in plastic bag(not in dust bag/ tissue paper nothing) and sent it and they told me I damaged it. After I sent pictures of the bag and how it was shipped proof I emailed them 15 minutes after it was delivered to me. I had to get PayPal involved.”

Helpful Report

Posted 3 years ago

“Handbag that came was Fax Leather, and workmanship was very substandard. Wrote an e mail requesting a free return label, which was totally ignored, but all quality issues should have shipping charges waived. Any other company would honor that! will never recommend Kurt Geiger to anyone. I will have nothing more to do with them.”

Helpful Report

Posted 3 years ago

“Customer service is very poor. Better make sure you really like the product before purchasing because if you don't, shipping it back is a hassle. Don't try reaching out to the company either because 9 times out of 10 they will not answer! U.S. customers DO NOT PURCHASE!!! Costs more to ship back then the product is worth. Please don't waste your time and money.”

Helpful Report

Posted 3 years ago

“I bought a pair of trainers from them in December and wore them for the first time this week. The outer layer has already started to peel and I probably didn’t even have them in for five hours. No rain, I was just sat in a beer garden. The price of the shoe is ridiculous compared to the quality you receive.”

Helpful Report

Posted 4 years ago

“My family and I have spent hundreds of pounds within this store. Recently I ordered a pair of shoes and in order to receive free delivery, I had to order a bandana. Due to shops being closed (coronavirus) the only solution is to order online. Delivery prices were too expensive so this was my only option. I was going to return the mask as it was £15. Before purchasing, I contacted this company to ask if the bandana could be returned, and they told me yes. My order arrived at my house and I automatically sent the bandana back to Kurt Geiger without opening it. Weeks had gone by and I still had not received a refund. I contacted the company and they told me that that I had actually ordered a mask that could not be returned and that it had been destroyed due to hygiene. I DID NOT order and mask and this company has stolen my money. I have spent weeks trying to get my money back, as an NHS worker, or any worker during this time, struggling for money, this is the last thing I need. What I ordered in Kurt Geiger was a gift, and now my money has been stolen. Kurt Geiger are refusing to give me my money back. Even though the seal of the box wasn't touched and they clearly sent me the WRONG item in the first place.”

Helpful Report

Posted 4 years ago

“Terrible quality boots. Bought a chunky pair of black boots, wore them once and the outer material peeled off just from walking down the high street. Aftercare service pretty much told me that this was standard wear and tear for their products and didn’t seem hugely surprised or concerned with my complaint. Shop elsewhere!”

Helpful Report

Posted 4 years ago

“Never order from Kurt Geiger, they have terrible after sales customer service. God knows where they are based. Not in this country as phone lines are dead and they’re responding to emails in their own time. I ordered pair of boots which never arrived. Contacted delivery company with tracking number, Delivery company could not locate the tracking number, they asked me to contact seller which I did and to my shock and horror they were adamant it’s been delivered and refused to deal with my case any further. Keeping my money and also not delivering my order. Do not trust this company. So horrified.”

Helpful Report

Posted 4 years ago

“Horrified- charged me twice for 1 pair of boots sent me two had to sent both back one faulty (in sole slipped) and now other pair I didn’t even order, they weren’t at office to receive so now are being so rude and unhelpful to pick up the boots they weren’t there to receive NEVER AGAIN HORRIFIC customer service”

Helpful Report

Posted 4 years ago

“I had ordered an incorrect shoe size & had to return the items as a International customer paying fully for postage. Taught me a lesson in never to order without making sure that the return policy covered Internation postage. All other companies have done so & I assumed that they did too. BUT NOT SO”

Helpful Report

Posted 4 years ago

“Diabolical customer service. AVOID! Having bought black boots from the brand before, my mum ordered a new pair using her 50% NHS discount. The boots arrived with a lace stopper snapped off. On initially contacting customer service I was told that I couldn't exchange them for a non-faulty pair as this would require more human intervention? Ironic as I had to take them to a post office in a pandemic. We went to order another pair, and the NHS discount had changed to 20% off. It felt like the issue was being rectified as customer service said we could order a new pair at original price. This time the boots came in even worse condition and had been WORN with mud on the soles, worn leather and two lace stoppers snapped off. Talk about rewarding NHS workers? Not. I received the first refund, but they have since under-refunded me on the second refund by not including the extra delivery charge I paid and was promised I would get back. Says it all.”

Helpful Report

Posted 4 years ago

“My name is Charlene Noble. I live close to Seattle. The sizing on your U.S. site is incorrect. A 39 is an 8 not an 8.5. Now I have to send the boots back from Seattle to the U.K. on my dime. I won't ever buy boots again from Kurt Geiger. So upset...”

Helpful Report

Posted 4 years ago

“Their customer service is appalling shocking and unprofessional I am so shocked their website still exists. They do not try and amend the issue and if there is an issue you are not given a reason as to why instead you are having to contact them via email just to be told your second order might not be guaranteed to be successfully delivered. The reason behind this who knows as clear explanations are not given.”

Helpful Report

Posted 4 years ago

“BE AWARE - Kurt Geiger sells old shoes - so old The glue holding The sole is detached from The actually shoe. And I guess they might have financial problem because The can Not are Not able To refund 21 pound for sending The broken shoes back. Do forget Kurt Geiger! There are SO MANY GREAT brand out there who values The customer ! And treat customer with repeat They refund The shoe but they refuse To refund The return cost . Very very un modern customer relation 21 pound ...”

Helpful Report

Posted 4 years ago

“Ordered boots which have never been delivered - AVOID Kurt Geiger - they take your money and do not send the goods”

Helpful Report

Posted 4 years ago

Kurt Geiger is rated 1.6 based on 146 reviews