Kurt Geiger Reviews

Name: Kurt Geiger
Address: 24 Britton Street, London
Rating: 1.68

1.7 Rating 132 Reviews

16 %

of reviewers recommend Kurt Geiger

Company Reviews

Questions

Metrics

1.7

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 257 2571

Email:

online.info@kurtgeiger.com

Location:

24 Britton Street
London
EC1M 5UA

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Kurt Geiger 1 star review on 13th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service Very unprofessional, I will never order from them again. Over a month ago, exactly 7 weeks ago I have ordered a pair of sandals what had arrived in a used condition, dirty soles, missing ankle strap, scratches on the shoes all over. I have returned the item, also paid for next day delivery to their return address. Since then they lying that’s they never received the item, spoke to about 11 different advisor, all saying different stories.. The Sandal cost £65 , which I think never will see again, as they say it’s communication problem between them and the warehouse... They keep postpone the refund... Honestly : Don’t order from them !!!”

Helpful Report

Posted 5 years ago

“Dreadful customer service Dreadful customer service. Nearly £100 on trainers and the side detail is coming away. The trainers are all about the detail. Because they are worn, and not new, (London commuter - she said I walk a lot on the escalators - what?? no, it's just dirty). They were purchased for walking. They will not exchange. Chat with head office and they have zero impact. Take back to store. Round and round. Store managers decision is final. According to consumer law, if you bought something and within 6 months it is faulty (for using it as it is intended... walking) they should exchange. They are not having any of it. The shoes are still full price in the store - showing how new they are. I had them on my feet. She said the inside logo was worn which means they are worn out. What? Disgusting service Watford.”

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Posted 5 years ago

“Shoes were affordable but the most amazing quality! Just ran slightly small on width.”

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Posted 5 years ago

“I found this company to be very easy to buy from. I felt safe online and both my purchases arrived quickly and in great condition. I wouldn't hesitate to buy from them again. I am quite new to buying online and this was a pleasant and reassuring experience.”

Helpful Report

Posted 5 years ago

“Bought a super cute pair of trainers with hearts on them. They are really comfortable, and it was nice to be able to buy women's trainers for a change! Normally I have to buy men's trainers due to my wide feet, but these trainers from Kurt Geiger fit well and are very comfortable.”

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Posted 6 years ago

“Like their shoes and sandals very much but have been unlucky getting my size several times in recent weeks. Also not easy to reach by phone.”

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Posted 6 years ago

“Great website, lots of lovely boots on sale, sent for two pairs, loved one, sent the other back for free. Boom!”

Helpful Report

Posted 6 years ago

“Great selection of shoes, boots and accessories. Easy to navigate website, quick delivery and if you need to return an item the process is quick and seamless”

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Posted 7 years ago

“I was looking for a pair of boots and went into Kurt Geiger in Cambridge. The staff were fantastic - very helpful, friendly and patient as I went back several times. I decided on a pair but they didn't have my size in store however they ordered them online for me to be delivered to my home and no postage cost at all, Will definitely go back/”

Helpful Report

Posted 7 years ago

“They had the boot in stock that I wanted. Phone service not 100% ,”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Friendly and nice”

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Posted 7 years ago

“Great shoes.”

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Posted 7 years ago

“I was at Luton Airport in the departure lounge and went in to Kurt Gieger shoes. Not only do they have a real class about them they had a sale on so I got 2 pairs for the price of one. Result!! Very happy.”

Helpful Report

Posted 7 years ago

Kurt Geiger is rated 1.7 based on 132 reviews