La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.75

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 26th September 2024

Olena

La Redoute 3 star review on 24th August 2021

Peter Guertler

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

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“I used to Love La Radoute.. It was a fantastic catalogue, with beautiful products, great deals (lots of free gifts) & great customer service!! Sadly all that changes in 2014 when it was sold off... Now its almost always a chore to deal with them... Products are substandard, Sales & Discounts are minimal & customer service is Pathetic.. Inclusive of its premium rate telephone number 😠 Order anything from them now is simply more hassle than it worth!!! Best To Shop Elsewhere!!”

Helpful Report

Posted 3 years ago

“I ordered 2 cushion covers with 2 matching cushions, at a cost of £21.19, only received 1 cushion cover and 2 inner covers (no cushions) After reading all the negative reviews about the poor customer service from La Redoute, I will not return the goods as I have no confidence that my money will be returned. Would never use La Redoute again.”

Helpful Report

Posted 3 years ago

“Complete SCAM! Don't ever buy anything from them because you will not receive it. This is probably a website that makes money by selling products that don't exist. I bought my bedside table in November 2020 (order number GE767790891FR) and never received anything. I got in touch through all the possible channels like Instagram, Facebook, Website, Email, Customer Service form and they never even bothered to reply to me. I had to email the CEO of the company, Richard Burke, to get some acknowledgment. As I paid with Paypal I tried to get my money back using their channels but La Redoute keeps lying saying that I received the product even though I never did. The tracking number of the package was never updated and once I made the claim to Paypal they magically update with 2 pieces of information: 1/Product couldn't be delivered & 2/Product was delivered (both on the same day). So they basically are trying to lie to not give my money back through Paypal. I would never buy or recommend this company to anyone RUN AWAY from them right now.”

Helpful Report

Posted 3 years ago

“Returned a couple of dresses months ago, but my return was never processed and the money wasn't refunded. Have called 4 times and left messages, emailed and have never received a response. Horrible costumer service.”

Helpful Report

Posted 3 years ago

“World beating poor service. A nightdresses I ordered and paid for never arrived, in its place a pillowcase turned up! I've been waiting for 3 weeks for La Redoute to get Hermes to collect this unwanted, unordered pillowcase... nothing. I'd like to be refunded for the item I didn't receive, but apparently that's not possible until the pillowcase is returned, computer says no! Hermes meanwhile,likewise not known for good service seems pathologically unable to collect the thing on the arranged day. I've made four attempts to get this thing collected via La Redoute, each time laboriously going through the paperwork over the phone, being assured Hermes will turn up at the appointed time and still nothing. La redoute are effectively withholding my money. It's baffling how their service can be this appalling.”

Helpful Report

Posted 3 years ago

“Took over 4 weeks to deliver, will never use this company again........if you need anything is less than 4 weeks suggest you shop elsewhere. Tried to post feed back on their website but thet vet feedback and will not publish negative comments.”

Helpful Report

Posted 3 years ago

“very poor customer services. Order has not yet arrived, ordered 2 months ago, and they do not reply to emails”

Helpful Report

Posted 3 years ago

“First time purchasing from La Redoute and I'd ordered the Waska dining table. There was a minor delay in delivery (4days) which I was warned about via email. 2 weeks laters the table arrived via Panther couriers who also commuincated with me about the delivery for the 48hours prior to delivery. Very well packaged, in fact sooooooo much packaging. Thus item was pristine, undamaged and didn't take me long to assemble. Great quality too, SOLID! Very happy with the whole experience.”

Helpful Report

Posted 4 years ago

“I ordered a brown winter coat and it arrived in a few days. It was on offer from £100 to £60 and I love the item. :)”

Helpful Report

Posted 4 years ago

“I found the choice of products offered is good, not huge but good. Homeware and clothes from la redoutte and was pleased with it. However they still charge delivery fee for all orders which is so usually free for at least large orders.Ridiculous! Plus all the items of the delivery don't arrive together, hmm bit disappointing. Please give free delivery for orders above say 50£ which is a common norm now.”

Helpful Report

Posted 4 years ago

“Ordered bedside tables, waited around 8 weeks then received the wrong product Rang them to try to resolve the issue and was charged £35 as the line charges you, even when you are waiting to get through. Recordered the product and this time they have ‘lost’ one of them?!?!?! Do not buy from this retailer they are totally useless and their customer care is horrendous”

Helpful Report

Posted 4 years ago

“Diabolical service. Delays in sending out my order. A cushion cover! no correspondence. Never again will I use or recommend this company. Would have given no stars if that had been an option. They were happy to take my money of course!”

Helpful Report

Posted 4 years ago

“I am disgusted with the service I have received from La Redoute. I was offered the credit account as I checked out, I wasn't told that using a credit account would meanI would have to wait a week to receive a confirmation code in the post. I had to call in with the code, I was told it would be dispatched and reach me within 7-10 days. Its now 7 days later and my order still hasn't been dispatched, I called in to cancel the order as I cant wait for it anymore and will have to buy my baby a coat locally instead. I held on the phone waiting to get through for 29 mins. The lady that picked up was extremely unsympathetic and impolite and when I said I cant wait any longer for the delivery and would like to cancel, SHE HUNG UP ON ME!!! HOW RUDE!!!! I'M DISGUSTED. STAY AWAY!! ALL THEY PROVIDE IS AGGRAVATION!”

Helpful Report

Posted 4 years ago

“I ordered an expensive storage trunk, it didn't arrive. When I called customer service, which I had to wait 25 minutes to get through (on a paid for number), they told me that the delivery company had damaged the item. However, I could buy it again but wouldn't get a refund for the existing item until it was back with them, meaning they would have £500 of my money and I still wouldn't have the item. It's now over a week, I haven't had a refund, I still don't have any item and the email I received from them after a complaint, was a standard response. Very poor service, I would avoid using La Redoute, especially if you are purchasing expensive items.”

Helpful Report

Posted 4 years ago

“Purchased a bed from them, the bed base came and was built very poorly. It looked good, but when put together realised it had no slats, just three flimsy pine cross bars. This meant the mattress collapsed through the bottom. On the second night one of the crossbars broke, so now the bed is useless. Customer support has not been good, rude and dismissive.”

Helpful Report

Posted 4 years ago

“I have ordered a mirror at the end of June (my first purchase from La Redoute) and i received a completely different mirror. After a few attempts via email and website I have talked to a representative who said she will handle the exchange. Indeed, i have received the original mirror that I have ordered along with the new bill request. Again, after few emails and WhatsApp i was told i need to pay the new bill for the same amount without actually refunding what I have already paid initially. After back and forth I received my refund two weeks later. New bill was sent without any payment information so yet through another line of WhatsApp communication i have received the IBAN number to make the payment to. Overall, the purchase of one mirror for 135 francs cost me 1.5 months of constant back and forth just to get my original purchase. I can understand sending the wrong item but everything else that happened is not professional. I have asked initially to speak to someone and all i got was WhatsApp messages during 1.5 months. It was my first and last purchase at La Redoute.”

Helpful Report

Posted 4 years ago

“I ordered a linen vest from them. It took 2weeks to arrive at the click and collect address. Very happy with the style, quality and colour. Love this top.”

Helpful Report

Posted 4 years ago

“Still awaiting a refund for some curtains we returned. It is now 3 weeks since we returned curtains via Hermes and despite sending pictures of the returns slip with barcode as requested we have not received a further response or refund of our money. In addition to this our order was split into separate deliveries and we receive little to no communication about when we will actually receive the remaining products ordered (which have been paid for). Communication just seems to be somewhat lacking.”

Helpful Report

Posted 4 years ago

“They delivered damaged goods and for months were unable to resolve the issue nor make a refund. Customer service promised to send the damaged goods again but it never happened. Instead they kept lying that my order is "on the way". I was super patient (I appreciate the disruption that corona virus made) and waited almost 2 months (yes I mean TWO MONTHS) and guess what, no delivery, nobody bothered to even reply to my multiple messages. This company is a joke!”