La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered literally 1.5 months ago, and my items were automatically cancelled one week later due to lack of stock (they stopped producing the items). It's been over 40 days, and despite numerous calls, emails, and messages, I still have not received my refund. Every time I call customer service, it says the refund will arrive "within a week" - the first time that was said was over 30 days ago, and the order never even sent. Every email I send and every call I make now still just says "please just wait longer." Save yourself the time, hassle, and stress - do not order from here.”

Helpful Report

Posted 3 years ago

“I ordered a headboard on their website and 2 month after they sent me a part (!) of the headboard which I ordered. I was calling them every week during the next 2 month - they referred to problems with the delivery company, covid, promised to give updates but never gave any! In the end they said that they can't send me the missed parts of the headboard due to the fact that it was missed by the delivery company. I asked money back and a compensation for such service. They made a refund and gave me a promocode which doesn't work. Customer service do not reply anymore.”

Helpful Report

Posted 3 years ago

“Bought an item, delivery time time was 10 days. after 7 days received email saying my order has been canceled, this was a birthday present and had to come just on time. Obviously im not getting that for my wife, and im well fuming. This is not acceptable, wouldnt even give them 1 star rating, waiste of time and very disapointing, would never ever buy of them again”

Helpful Report

Posted 3 years ago

“Ordered a rug nearly 4 months ago. Told there would be a slight delay on quoted delivery date. Phoned 3 times to ask, when? Finally had a response today. It isn’t coming. This company doesn’t even rate one star for me”

Helpful Report

Posted 3 years ago

“Wrong item sent to me. After 3 weeks I am extremely disappointed, frustrated and upset having received no communication as to when I am going to receive the actual item I ordered and paid for - and no indication as to why it is taking so long. This is the worst service I have EVER received from any company - leaving a customer in the dark when you have my money and I have an item I didn’t even order in my possession? It doesn’t make any sense as to why La Redoute would want to drag this out for so long? Is it to do with the Dover port issues? Is it a stock issue? Is it a delivery issue? What is actually taking so long!?! It doesn’t make sense! Completely left in the dark. Numerous unhappy emails later, all I am receiving is "I am sorry for this, you will hear any updates as soon as possible". Is 3 weeks as soon as possible? I am completely and utterly fed up with waiting and hearing nothing and receiving blanket emails from your customer service team that do not resolve anything and still not having the correct item. Will not be ordering again. I hope they resolve this before a whole MONTH has gone by.”

Helpful Report

Posted 3 years ago

“I used to Love La Radoute.. It was a fantastic catalogue, with beautiful products, great deals (lots of free gifts) & great customer service!! Sadly all that changes in 2014 when it was sold off... Now its almost always a chore to deal with them... Products are substandard, Sales & Discounts are minimal & customer service is Pathetic.. Inclusive of its premium rate telephone number 😠 Order anything from them now is simply more hassle than it worth!!! Best To Shop Elsewhere!!”

Helpful Report

Posted 3 years ago

“I ordered 2 cushion covers with 2 matching cushions, at a cost of £21.19, only received 1 cushion cover and 2 inner covers (no cushions) After reading all the negative reviews about the poor customer service from La Redoute, I will not return the goods as I have no confidence that my money will be returned. Would never use La Redoute again.”

Helpful Report

Posted 4 years ago

“Complete SCAM! Don't ever buy anything from them because you will not receive it. This is probably a website that makes money by selling products that don't exist. I bought my bedside table in November 2020 (order number GE767790891FR) and never received anything. I got in touch through all the possible channels like Instagram, Facebook, Website, Email, Customer Service form and they never even bothered to reply to me. I had to email the CEO of the company, Richard Burke, to get some acknowledgment. As I paid with Paypal I tried to get my money back using their channels but La Redoute keeps lying saying that I received the product even though I never did. The tracking number of the package was never updated and once I made the claim to Paypal they magically update with 2 pieces of information: 1/Product couldn't be delivered & 2/Product was delivered (both on the same day). So they basically are trying to lie to not give my money back through Paypal. I would never buy or recommend this company to anyone RUN AWAY from them right now.”

Helpful Report

Posted 4 years ago

“Returned a couple of dresses months ago, but my return was never processed and the money wasn't refunded. Have called 4 times and left messages, emailed and have never received a response. Horrible costumer service.”

Helpful Report

Posted 4 years ago

“World beating poor service. A nightdresses I ordered and paid for never arrived, in its place a pillowcase turned up! I've been waiting for 3 weeks for La Redoute to get Hermes to collect this unwanted, unordered pillowcase... nothing. I'd like to be refunded for the item I didn't receive, but apparently that's not possible until the pillowcase is returned, computer says no! Hermes meanwhile,likewise not known for good service seems pathologically unable to collect the thing on the arranged day. I've made four attempts to get this thing collected via La Redoute, each time laboriously going through the paperwork over the phone, being assured Hermes will turn up at the appointed time and still nothing. La redoute are effectively withholding my money. It's baffling how their service can be this appalling.”

Helpful Report

Posted 4 years ago

“Took over 4 weeks to deliver, will never use this company again........if you need anything is less than 4 weeks suggest you shop elsewhere. Tried to post feed back on their website but thet vet feedback and will not publish negative comments.”

Helpful Report

Posted 4 years ago

“very poor customer services. Order has not yet arrived, ordered 2 months ago, and they do not reply to emails”

Helpful Report

Posted 4 years ago

“First time purchasing from La Redoute and I'd ordered the Waska dining table. There was a minor delay in delivery (4days) which I was warned about via email. 2 weeks laters the table arrived via Panther couriers who also commuincated with me about the delivery for the 48hours prior to delivery. Very well packaged, in fact sooooooo much packaging. Thus item was pristine, undamaged and didn't take me long to assemble. Great quality too, SOLID! Very happy with the whole experience.”

Helpful Report

Posted 4 years ago

“I ordered a brown winter coat and it arrived in a few days. It was on offer from £100 to £60 and I love the item. :)”

Helpful Report

Posted 4 years ago

“I found the choice of products offered is good, not huge but good. Homeware and clothes from la redoutte and was pleased with it. However they still charge delivery fee for all orders which is so usually free for at least large orders.Ridiculous! Plus all the items of the delivery don't arrive together, hmm bit disappointing. Please give free delivery for orders above say 50£ which is a common norm now.”

Helpful Report

Posted 4 years ago

“Ordered bedside tables, waited around 8 weeks then received the wrong product Rang them to try to resolve the issue and was charged £35 as the line charges you, even when you are waiting to get through. Recordered the product and this time they have ‘lost’ one of them?!?!?! Do not buy from this retailer they are totally useless and their customer care is horrendous”

Helpful Report

Posted 4 years ago

“Diabolical service. Delays in sending out my order. A cushion cover! no correspondence. Never again will I use or recommend this company. Would have given no stars if that had been an option. They were happy to take my money of course!”

Helpful Report

Posted 4 years ago

“I am disgusted with the service I have received from La Redoute. I was offered the credit account as I checked out, I wasn't told that using a credit account would meanI would have to wait a week to receive a confirmation code in the post. I had to call in with the code, I was told it would be dispatched and reach me within 7-10 days. Its now 7 days later and my order still hasn't been dispatched, I called in to cancel the order as I cant wait for it anymore and will have to buy my baby a coat locally instead. I held on the phone waiting to get through for 29 mins. The lady that picked up was extremely unsympathetic and impolite and when I said I cant wait any longer for the delivery and would like to cancel, SHE HUNG UP ON ME!!! HOW RUDE!!!! I'M DISGUSTED. STAY AWAY!! ALL THEY PROVIDE IS AGGRAVATION!”

Helpful Report

Posted 4 years ago

“I ordered an expensive storage trunk, it didn't arrive. When I called customer service, which I had to wait 25 minutes to get through (on a paid for number), they told me that the delivery company had damaged the item. However, I could buy it again but wouldn't get a refund for the existing item until it was back with them, meaning they would have £500 of my money and I still wouldn't have the item. It's now over a week, I haven't had a refund, I still don't have any item and the email I received from them after a complaint, was a standard response. Very poor service, I would avoid using La Redoute, especially if you are purchasing expensive items.”

Helpful Report

Posted 4 years ago

“Purchased a bed from them, the bed base came and was built very poorly. It looked good, but when put together realised it had no slats, just three flimsy pine cross bars. This meant the mattress collapsed through the bottom. On the second night one of the crossbars broke, so now the bed is useless. Customer support has not been good, rude and dismissive.”

Helpful Report

Posted 4 years ago

La Redoute is rated 1.7 based on 253 reviews