La Redoute Reviews

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does La Redoute deliver? How long does La Redoute take to deliver? Does La Redoute deliver on time? How is accuracy and good condition of items delivered by La Redoute?

Returns

How is La Redoute returns process?

Customer Service

How can I contact La Redoute? How quickly does La Redoute resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of La Redoute.

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

How quickly does La Redoute resolve customer queries?

Helpful Report

(1 month ago)

Greater than 71% of reviewers feedback is La Redoute takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

52.00%

Industry Average

“ Attention ! Fuyez cette entreprise incompétente et irrespectueuse envers ses clients ! Je suis extrêmement déçu de mon expérience d'achat avec cette entreprise. J'ai acheté trois chaises de bar et ils ont réussi à se tromper trois fois sur la livraison, malgré mes tentatives pour éviter une troisième erreur. C'est incroyablement incompétent. Ils ont livré des chaises avec des hauteurs différentes de celles que j'avais commandées. Je suis maintenant convaincu que cette entreprise n'a aucun respect pour ses clients et je ne vais plus jamais acheter chez eux. Je conseille à quiconque d'en faire autant. Nous méritons tous un service de qualité et une entreprise fiable, ce que cette entreprise n'est clairement pas ”

- Denise

“ Terrible customer service. I was happy with the prouducts but they will not take responsibility for getting products to the customer. ”

- Anonymous

“ Terrible quality, worse customer service. Dont trust the reviews, the dont publish negative ones. Dont buy here. ”

- Anonymous

La Redoute Reviews

Customer Service - Average