Land of Beds Reviews

Name: Land of Beds
Rating: 2.48

2.5 Rating 140 Reviews

37 %

of reviewers recommend Land of Beds

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Metrics

2.5

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5

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Land of Beds 1 star review on 22nd July 2022

Jackie

Land of Beds 1 star review on 22nd August 2021

Anonymous

Land of Beds 1 star review on 25th August 2020

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star: Bad Updated 2 days ago Faulty product and dreadfully shocking poor after sales service. Avoid avoid avoid. PLEASE PLEASE READ THIS BEFORE YOU HAVE ANYTHING TO DO WITH Land of Beds. I purchased a Hypnos mattress from Land of Beds for nearly a thousand pounds. I ordered a firm mattress because I have always had firm mattress’s. After sleeping on it for a short period it became evident it was medium tension. I contacted Land of Beds customer services and requested an exchange or refund. No chance. They spent a great deal of time worming out of it. In the end they said it was the fault of the bed frame. Slats had to be no more than 7cm apart. Mine was 10cm. So the bed frame was at fault by 3cm.....! Quite unbelievable evasion of responsibilities. It’s fair to say I won’t be purchasing anything from Land of Beds in the future. Product was clearly faulty, customer services would come up with any old excuse not to exchange or offer a refund, not even a partial one. Completely unhelpful. Avoid LoB. I did get in touch with Land of Beds as requested and spoke to customer services I was assured she would take matters further by speaking to management in an effort to resolve the issue. It's been over a week and still no contact from them. So, it's become quite evident I've paid £997 for a faulty mattress and there is absolutely nothing I can do about it. Land of beds pay lip service to after sales matters. My recommendation after a very expensive and bad experience is to avoid this company. The reader will see Land of Beds have reported my review. They clearly don't appreciate fair and accurate criticism. This underlines my point about shabby after sales service. Shockingly poor. I make no apology for this harsh but accurate review. I have contacted Land of Beds as they requested, but they have not called me back. They have refused to enter into dialogue and deal with my complaint. Once they have been paid they don't want to know.”

Helpful Report

Posted 4 years ago

“Warranty not worth the paper its printed on. No attempt at honouring a 10 year warranty 2 years into it. Avoid this company”

Helpful Report

Posted 4 years ago

“Happy with purchase and great advice in store. staff knew what they were doing.”

Helpful Report

Posted 4 years ago

“Mattress absolutely no use for our bed ,haven’t even slept on the mattress but they will not take it back and refund as I have taken it out of the packaging.rubbish customer service and a costly mistake.even managed to drop it off in someone else’s shed rather than take down correct address.no refund!!”

Helpful Report

Posted 4 years ago

“Would not recommend this company purchased to dunloppillow beds under four years ago ones base has collapsed one side the excuse too much sitting on the base but the bed is not fit for purpose as it’s supposed to be slept on it is clearly not value for the high price of two thousand pounds I paid they have refused to replace it saying it’s not faulty its under an eight year guarantee which they are not honouring will not be using this company ever again”

Helpful Report

Posted 4 years ago

“Wrong mattress sent. Redelivered again 2 days later and not only was it WRONG again but it was EXACTLY the same mattress! Phoned 4 times to get a refund and got fobbed off every time that the 'manager was busy' and no-one else could authorise a refund. So basically they are withholding my money. AVAOID THIS BUSINESS AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“Faulty mattress worst customer service ever experienced. Returns policy not adhered to”

Helpful Report

Posted 5 years ago

“Worst customer service ordered online divan bed and headboard and the mattress didn't come with order, every excuse has been used and I have rang numerous times to ask when it's coming as had 3 delivery dates and no one turned up they dont care when you ring up to ask why yet again it hasnt been delivered taking 2 afternoons of work to wait for it,very unhelpful customer service lady called Nicola who perhaps is in the wrong job and would be better suited doing something else.”

Helpful Report

Posted 5 years ago

“We bought a Kingsize Ottoman style bed and mattress from the Wigan branch and have been delighted from the outset. The Sales team were helpful and the delivery team Tony and Steve were polite and courteous The product itself has afforded us the best nights sleep in a long while being very comfortable. Very satisfied with the shopping experience”

Helpful Report

Posted 5 years ago

“I’ve kitted three bedrooms out over the past year and only just got around to leaving a review. Everyone is very pleasant and the delivery team courteous and mindful of my newly decorated rooms. I have ordered three beds and a few bits of bedding and the quality is what I would expect of Hypnos band didn’t disappoint. No issues from me and it’s been a real pleasure.”

Helpful Report

Posted 5 years ago

“WARNING of faulty returns policy WARNING check the reviews on faulty goods dont rely on the review scores. This is the worst retail experience we have ever had. Faulty mattress delivered within 2 weeks despite an advertised lead time of 42 days. Customer Service refused to acknowledge fault and abide by their returns policy despite it being reported the very same day it was delivered. We were told to wait 12 weeks for settling issues but the mattress was faulty and not settling issues. After weeks of debate they only agreed to replace the faulty mattress after we wrote to the Managing Director. The replacement mattress (which we understood are supposed to be made to order) appeared in their store after less than 3 weeks but had a dirty mark on it so they tried to persuade us to still have it with a small reduction. It was only when we refused another faulty mattress as a replacement that they agreed to refund us. So its two months later and we have finally received the refund. What an awful experience. We will never buy from Land of Beds again. We should have read their reviews before purchasing. The average score look pretty good but when you look at the detail many poor reviews give specific information but on the other hand many excellent scores not much detail so if the product is good happy days but if any fault at all then good luck!”

Helpful Report

Posted 5 years ago

“Marcus was very helpful and answered all my questions clearly. He even knew about the VAT exemption form, which I find a lot of salespeople are unaware of. Buying through a knowledgeable friendly person instead of a computer is such a joy!”

Helpful Report

Posted 5 years ago

“Just received my new mattress from Land of beds, service was great all round, from placing the order to arranging the delivery and my new mattress is amazing. Would definitely recommend land of beds”

Helpful Report

Posted 5 years ago

“My wife ordered last month and instigated I leave a review as the service was exceptional and she wanted the world to know what a great find land of beds were. We ordered a television bed frame and mattress and it looks really good and saves space in the bedroom. If you are considering one I would definitely put your hands in your pocket it’s well worth it. As the saying goes, happy wife happy marriage”

Helpful Report

Posted 5 years ago

“Spot on shopping experience from start to finish and the delivery team were polite and well mannered. Very happy with the bed and price was competitive.”

Helpful Report

Posted 5 years ago

“Ordered a king size mattress last week and needed it really fast. Called the offices and the man was very helpful and arranged it. Delivered today and I love it. Would recommend to everyone”

Helpful Report

Posted 5 years ago

“Ordered a king size mattress last week and needed it really fast. Called the offices and the man was very helpful and arranged it. Delivered today and I love it. Would recommend to everyone”

Helpful Report

Posted 5 years ago

“Our purchase from Land of beds was a heavy, costly and uncomfortable mistake. This is a lesson in why you need to try before you buy. We bought a bed with two mattresses which join together, with a total weight of 103.6 pound or 47 kilos. These beds are being sold without any Health and Safety warning that they are MUCH too heavy for an ordinary couple to turn and rotate, let alone weekly for three months as Hypnos says in its brochure - but is NOT in L of B advertising. Splitting the two beds and mattresses is difficult and we can’t easily do it. We were sold on the claims about Hypnos beds being the world’s most comfortable, award winning bed, blah. In fact, the bed we bought is not nearly as comfortable as the four other beds we have, despite us being assured by Land of Beds that “medium” meant the same as it means on our existing beds, by Relyon and Vi-Spring, which cost a lot less and were far easier to turn. We paid £1,804 for a Hypnos Super King Size zip and link bed plus £626.00 for the two headboards which are pushed together. We paid on May 29TH. My wife made the point that we needed delivery urgently as seven guests were arriving on June 30th to stay for up to a month. We were promised delivery updates which we never got. The bed arrived on July 8th and we immediately realized it was hard and uncomfortable: we would not describe it as “medium.” However, because we were busy with guests we did not complain about the bed and ask for our money back and the bed to be removed until three weeks later, when our guests had left –but Land of Beds said we had waited a week too long -21 days. I quote from L of B director Maria Murray: “after this period of time we are not able to accept the return of the bed.” Rival bed manufacturers and retailers like Dormeo, advertise that they offer unhappy customers their money back after up to 60 days. We found every aspect of this bed unsatisfactory and too heavy and awkward for us to manage. It was not possible for us, both in our 70s, to take it apart and put it together again as this involved laying on the flood and fiddling around with a spanner under the bed. A terrible design. Turning the mattresses was not possible for us, and they do not even have handles you can use for this purpose, unlike every other bed we own. The bed is so heavy that the handles are for use only to rotate the mattress, not turn it. These beds should not be sold to anyone without them being warned of the weight problem. Also, we were not told on purchase that the mattress should not be vacuumed as this would damage the upholstery, as per the advice in the brochure which arrived with the bed. We have always vacuumed our mattresses with no harm to the upholstery. In fact we have seen documentaries stating that people must vacuum mattresses to get rid of dust mite faeces. Yet the Hypnos brochure says just to brush it with a soft brush, which cannot be as effective. We regard our purchase from Land of Beds as the worst, most expensive, heavyweight mistake we have made.”

Helpful Report

Posted 5 years ago

“The original Order took over a month to get to being delivered and now I have been stuck sleeping on the floor for a week and a half as they took my old bed away then I discovered that the bed was delivered incomplete. I am completeley in the dark as to wether my be will be delivered as Land of Beds do not tell you when it is being delivered they rely on the manufactorers third party courier. For me this has meant that I have had to chase 2 manufactorers and 3 delivery companies ONTOP of constantly harrasing Land of beds for information. I have stressed to their customer service that the boxes are taking up my hallway and as such blocking my disabled son from taking out his power chair but this has done nothing to get them to take this seriously it seems. Just to give you an idea of the hell of their purchase/delivery chain. Buy from Land of beds > manufactorer has to arrange deliver> this goes to third party who then may or may not contact you so you contact Land of beds who say they chase it but you hear nothing so you contact the manufactorer who give conflicting statements then pass you off to courier. Courier tells you that they are an hour away and then never shows so you have to repeat the process from the top to let Land opf Beds know its still not here. almost 15 calls later I still have no bed just a matress on the floor. NIGHTMARE”

Helpful Report

Posted 5 years ago

“I have never had such bad service, I ordered my bed with them over a month ago and it was delivered incomplete and my old bed removed. As such I have been stuck sleeping on the floor for almost a week with the boxes sitting in my hallway blocking my disabled childs power chair from exiting the property. I have relayed this over roughly 8 phone calls with them and this has done nothing to hurry the delivery of my bed along. I also have had to contact 2 manufactorers and 3 deliverey compnies myself as nothing was getting done waiting for landof beds to do it. I have been told on multiple occasions that I would receive details regarding this delivery such as delivery slots, date as well as talking to someone about my complaint but I never hear back and have to phone them again. I am dreading trying to get a refund.”

Helpful Report

Posted 5 years ago

Land of Beds is rated 2.5 based on 140 reviews