Land of Beds Reviews

Name: Land of Beds
Rating: 2.48

2.5 Rating 140 Reviews

37 %

of reviewers recommend Land of Beds

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Metrics

2.5

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5

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Land of Beds 1 star review on 22nd July 2022

Jackie

Land of Beds 1 star review on 22nd August 2021

Anonymous

Land of Beds 1 star review on 25th August 2020

David

Anonymous

Anonymous // 01/01/2019

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“Our sales assistant was very helpful and knowledgeable. We were not pressured or hassled to make a sale and left alone to make a decision. I can not recommend their customer service highly enough. The wrong product was delivered and Ryan went above and beyond to make sure we were happy with the outcome.”

Helpful Report

Posted 2 years ago

“Ordered a medium mattress , mattress that arrived has firm tension label I rejected mattress straight away now having problems with refund good not as described . Now saying wrong sticker I do not have to accept this item under the sale of goods act not as described . Poor service never use them”

Helpful Report

Posted 2 years ago

“Land of beds is a terrible company. Staff are rude and don't help with inquiry's. They sell damaged items and will not refund you. I paid £400 for a damaged mattress and I can't get a refund?? Don't shop at lad of beds”

Helpful Report

Posted 3 years ago

“One of the worst companies I've ever shopped with! My delivery was over a month late. Order confirmation was only email I received, I ended up chasing up my £400 fully paid for mattress for 2 weeks after order date. I finally received my mattress and was totally unsatisfied with top brand product I received from lands of beds there was a clear issues with the mattress witch I sent pictures and emails days after receiving the mattress, to explain it was actually faulty looks out of shape and did not match manufacturer specifications. I replied to every form and sent pictures showing mattress is faulty. Only to find out lands of bed will not refund a faulty product??”

Helpful Report

Posted 3 years ago

“I want to send my memory mattress back to them, but they send forms in an email which I can’t fill as it doesn’t open. Very disappointed with the response I get from land of beds. Also I know I ordered a 17 cm depth mattress and got a 14 cm instead on their count down sale. Buy from the actual manufacturer not land of beds.”

Helpful Report

Posted 3 years ago

“Only had my new bed a few weeks and it’s legs are falling off. It costs £550. Apparently customer service have called me back and left voicemails. They have not.”

Helpful Report

Posted 3 years ago

“Avoid this company, advertise falsely and when you try rectify they don't want to know”

Helpful Report

Posted 3 years ago

“All ok if they have the stock and it goes well. as soon as there is an issue it unravels, which is a pity because the people in Customer Service care about the company. 2 items purchased. One delivered great service, but the main item a mattress costing £1,200 went pear shaped and the company just forgot about communication apart form a stupid email with gleeful weazil wording. The MD Michael Murray is obviously doing something else as his processes are poor and is never there. The strapline above sums it all up: help future customers. They have lost myself as a future customer, but always read the reviews before you purchase.”

Helpful Report

Posted 3 years ago

“If I could give - 5 stars I would. What a bunch of cowboys. Waited more that 80 days for a mattress - first excuse - covid; sencond excuse - a flood. They sent me photos of the mattress and I said I didnt want it please give me my money back. That is easier said than done. every excuse in the book. sick to death of them. DO NOT USE THIS COMPANY they are appalling”

Helpful Report

Posted 3 years ago

“Extremely poor customer service! No follow up after delivery!!! Has been chasing for one whole month and no progress, the staff just keep saying they will chase the manufacturer to follow up, nothing can bee done and I am not given the contact of manufacturer and the manufacturer said they contacted me but they did not!!!! It is a spam!!”

Helpful Report

Posted 3 years ago

“I'm very disappointed in the quality of the mattress I bought. More so that I paid £250 for the mattress l. If I had paid £150 I would have not complained. I have seen better quality of mattresses cheaper. it is atrocious. The customer service is not existent. It's like talking to a robot. Instead of responding to your complaint you get a generic cut and paste email which does not even respond to your query. I would not buy from this company ever again based on their customer service. If they had compromised I would be happy to pay more and get a better replacement. Apparently firmness is subjective. I know in a week the mattress will have a dent in it because of the quality but it's got a 5 year gurantee. I know when I complain it's falling apart they will just fob me off. We will see...”

Helpful Report

Posted 3 years ago

“DONT GO NEAR OR USE THIS COMPANY!!!!! total waste of time and money. STAY WELL CLEAR!!!!”

Helpful Report

Posted 3 years ago

“BUYER BEWARE - Pretty certain that they are in contravention of Consumer Proection (amendment) regulations 2014 - Misleading and aggressive commerical practices. The contract (small print) you enter into causes a significant imbalance in the parties rights and obligations under the contract to the detriment of the consumer. I am relieved that I have received the goods ordered. Hopefully, I will be able to sell and mitigate my losses.”

Helpful Report

Posted 3 years ago

“I had to give one star as it wouldn't let me give none at all. Don't use this company if you are looking for one that values you as a customer. The words Customer and Service do not exist in their vocabulary. Empty promises and even emptier apologies that count for nothing, they have had your money and that as far as they are concerned is the end. Endless calls to be told we would be updated, then nothing until we again ended up ringing them. Save yourself a lot of time and hassle, put simply do not use them, If I had my time over again they wouldn't even be a consideration. Damaged and Faulty Goods are a land of beds speciality. BUYER BEWARE!”

Helpful Report

Posted 3 years ago

“Mattress smelt really horrible after 4 weeks with windows open. This was received on the 6/3/2021 . It is now 6/4/2021. Mattress is still smelling. I am not really happy with their service. ☹️😞🥺😒”

Helpful Report

Posted 3 years ago

“Terrible.......I took delivery of a bed and the mattress was soaking wet through.... telephoned customer service who seemed well versed in dealing with complaints (clearly they get a lot of complaints) Told them the situation and after a few days got a reply saying that I could buy a more expensive mattress or wait for over six weeks to get the same one. Asked for a refund as didn’t want to wait any longer or spend any more money with a company so incompetent and we had already waited two months for the bed. Got nowhere just fobbed off with excuses for days. During one conversation I was told it was normal for a mattress to bet wet through and it was only “FIRE RETARDANT” they told me it was perfectly safe if my daughter slept on it in a well ventilated room until it dried out. Over two weeks later I am still trying to get a refund via PayPal now they expect me to return the mattress myself or no refund....don’t buy from land of beds unless you are willing to go through unnecessary stress and loss of money I’ve had to buy another bed so it’s cost me double and I still don’t know if I will ever get a refund.”

Helpful Report

Posted 3 years ago

“Very professional and knowledgeable. I spoke with Abi who was very polite and helpful . Would definitely recommend this company”

Helpful Report

Posted 3 years ago

“Very good quality products and a very friendly customer service team . A must visit to fulfill a comfortable sleep requirement. Best wishes to team. Naveen”

Helpful Report

Posted 3 years ago

“I had bought a mattress from Land of Beds in the beginning of 2019 for my mother and she had gone through a back surgery some time ago. I have bought this after doing all the research work about a nice comfortable mattress but my mistake was not checking reviews about Land of Beds as the way they initially deal with their customers is very nice and polite but just after passing one year by the beginning of 2020 the mattress start giving very bad pain and discomfort. And when I tried to contact their customer services they said I need to send photos of base of bed and mattress along with a form which I need to fill, and they will update me after asking assistance from the mattress manufacturer. After I sent all of these things when I call them, one of the female advisor said in photos its looking absolutely fine so the mattress's manufacturer has refused to give any exchange or refund and after that they did not reply any of my emails despite of saying they will email me or call me back but they have never returned my calls or replied to any of my emails even they have said they are not receiving my emails anymore. And they keep refusing to accept any liability of exchanging the mattress even my mattress was under 5 years warranty. Then they asked me to book an appointment for an expert to check my mattress after paying £66 and if their advisor could not find any fault in mattress then they will not return £66 fee back. I have clearly mentioned to the female advisor that your expert needs to sleep on the mattress rather than just inspecting it otherwise he cant find any fault in it because it's the matter of feeling it not just looking at it. In a nutshell a horrible experience with this fraud and crafty Land of Beds. I will never recommend this company to anyone. We ended up sleeping on a faulty and shabby mattress.”

Helpful Report

Posted 4 years ago

“Ordered mattress and offer included 2 free Memory Foam pillows. Mattress arrived August....still awaiting the pillows.Rubbish customer service even bearing in mind Covid restrictions.”

Helpful Report

Posted 4 years ago

Land of Beds is rated 2.5 based on 140 reviews