Land of Beds Reviews

Name: Land of Beds
Rating: 2.48

2.5 Rating 140 Reviews

37 %

of reviewers recommend Land of Beds

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Metrics

2.5

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5

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Land of Beds 1 star review on 22nd July 2022

Jackie

Land of Beds 1 star review on 22nd August 2021

Anonymous

Land of Beds 1 star review on 25th August 2020

David

Anonymous

Anonymous // 01/01/2019

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“This must be the worst company that I’ve ever dealt with! It’s taken 14 weeks to replace a mattress that was damaged when delivered with one that was acceptable. Customer services only respond when you chase them, every excuse under the sun. Didn’t even get an email or phone call to check that the 4th mattress was ok, and was promised “a gesture”of goodwill, can’t see that happening anytime soon! Save your money and spend it elsewhere is my advice.”

Helpful Report

Posted 5 years ago

“Delivered the wrong base which should have had 2 draws. Promised 2 free pillows which did not arrive. Paid £163 for Duvet which was also missing Nicola from customer services said she would sort it, but was very matter of fact with me and made me feel it was my fault and she was doing me a favour! They boast about being retailer of the year, but I don’t see it😢 I will not shop with them again.”

Helpful Report

Posted 5 years ago

“Please do not buy anything from this company. The customer service is very poor and not helpful infact it is appallling. We bought a superking mattress £1000 a swap old for new. We paid £39 for the old mattress removing. The delivery men would not take the new mattress upstairs stating it would not fit up the stairs and left it in our hall way and took our old mattress away, so We had no place to sleep. Nicola in customer services was argumentative and appeared to have very little knowledge of the products being sold by the company she is employed by. She advised that the old mattress was folded by the delivery men to be removed? (This is not possible a superking mattress is too large and bulky to be folded). We asked for a refund of the £39 plus further costs to us due to having to get a third party firm to take the new mattress upstairs. This has been declined . Nicola,s solution was to get another mattress a zip link that would take 2-3 weeks to be delivered when We asked where we were supposed to sleep during this time she did not know. We have sent numerous emails requesting answers to the issues but have had no joy. Nicola replies with photos taken by the delivery men which she says show the new mattress been attempted to go upstairs, the mattress was only placed on the first step and they have no moving and handling equipment,stated they could not do it as they would risk hurting their backs. These deliveries are what they are employed to do. They are not members of the Ombudsman service or even registered therefore We cannot pursue an official complaint so We are leaving negative reviews with as many sites as possible advised prospective customers not to buy from them.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY - they are not a member of the Furniture Ombudsman and when things go wrong it is VERY difficult to resolve the matter. Even Relyon are dreadful - IF you are daft enough to order REMEMBER you have to return within 14 days otherwise you have no chance. We have lost £1200 on two mattresses and as Senior Citizens this is a lot for us. We were told mattresses have an 11 week bedding in period so it makes a laughing stock of returns within 14 days!! Also don't forget Charge back if you paid with Visa debit/credit. 2600 springs have collapsed and we are light weights. Nicola the customer Service Manager must not be able to sleep at night and having read other reviews feel sure she must have a very hard skin!”

Helpful Report

Posted 5 years ago

“AVERAGE QUALITY, HIGH PRICES I bought the Pentre Fixed Drawer King Size Bed Frame and am very unhappy with the quality of the product I received. I spent over £500 on this bed, a sum I only contemplated because I believed I was getting a high quality bed that would last years, hopefully decades. Unfortunately, now that I've received the bed, I can see that the high cost is not reflected in the quality of the bed, nor is it a reasonable price compared to buying the same product elsewhere. First issue is the material used - 'made of hardwood' they say. Well, yes, but what they don't say is that the hardwood used is Rubberwood (the cheapest of the hardwoods) - don't be expecting anything resembling the quality of oak or mahogany. They also don't say is that it is only made PARTLY of hardwood, the rest is made up of Pine and MDF. Sneaky really as you may choose one of their products over a product from a retailer who is more upfront about the constituents of the bed. Once you factor in the relative poor quality of the materials used, this no longer appears to represent a good value for money purchase. Second, they claim in red letters that the bed is 'made exclusively for land of beds'. Hmmm, not so. I paid £551 (their sale price!); since purchase I've spotted the identical bed (with identical promotional photos) on Wayfair (for £381), Furniture Choice (for 449.95) and Bed Warehouse Direct (£499.95). So that's three different retailers selling an identical product more cheaply - £170 more cheaply in Wayfair's case. So much for excludisivity. Thirdly, LoB claim to have 'most affordable prices around'. See point 3 and shop around a little bit to see that this claim should be taken with a large pile of salt! Good luck and do your research - a bed is too large of an expense to fall for half truths and a sneaky sales pitch. Voice of bitter experience talking! My recommendation: only order a bed once you've seen it in the flesh or order via Wayfair.”

Helpful Report

Posted 5 years ago

“From the initial contact it has been nothing but hassle from this company, the staff show absolutely no interest but only on upselling and are very forceful, constantly calling and actually quite intimidating. Certainly would not use again and wouldn't recommend.”

Helpful Report

Posted 5 years ago

“I ordered a Hypnos mattress on Fri 31 May. On realising I could not try it and return it in two weeks, as Land of Beds claim, I tried to cancel the order on Monday 3 June. ‘Nicola’ said I could sleep on the mattress ‘with the packaging left on’!! How she believes this will help with deciding if a mattress suits you or not I don’t know. I’ve sent her two more e mails requesting she confirms the cancellation of the order and a full refund. So far I am being ignored.”

Helpful Report

Posted 5 years ago

“Basically mirroring everyone elses complaints, that staff are unhelpful, unforcedly and are only interested in their commission.”

Helpful Report

Posted 5 years ago

“Happy with everything from start to finish .Freindly and efficient At customer service . Delivered and assembled quickly no fuss rock solid frame Toni and Tom pleasant and efficient”

Helpful Report

Posted 5 years ago

“Never touch Land Of Beds. Their prices might be the lowest but so is their customer service if something goes wrong. They are terrible to try and resolve. We had issues with a Hypnos bed and they were unhelpful that although Hypnos agreed to change the bed Land of Beds made it impossible to comply with their terms of returns being accepted back into their warehouse. If you should be unluckily enough to have a problem then with Land of beds you simply are going to have major problem. Go elsewhere who have a reputation of putting their customers first and not their greedy owner's bank balances. Never ever consider Land of Beds they simply are the worst retailer of the year. Staff turnover here very quickly too.”

Helpful Report

Posted 5 years ago

“Terrible customer service and delivery!! Ordered bed on 23rd February and was given 2-3 week waiting period for the bed. Rung up to chase the order to be told the bed I ordered would not be in stock until the middle of April and if I wanted a bed sooner I needed to pick an alternative. After doing this I was advised the bed I had chosen had arrived with them and so was my mattress and they would sort out a courier to collect it and deliver it 'express' delivery the next day. The 'customer service manager' Nicola then informed me the bed I had to secondly choose was actually not in stock and they did not have it to give to the courier so I would have to wait and it would now take another three days for a courier to collect it. Previous to this - Nicola tried to convince me she had not told me my bed was in stock so it was lucky I kept all the e-mails regarding this so she could not back track any further. All I keep receiving is 'apology there is nothing we can do' and I do not believe anything I am being told now. Still no bed received and will not have any idea when the bed is coming.”

Helpful Report

Posted 5 years ago

“I have just bought A Willow mattress for my bed. It is really comfy and supports me very well. Really good buy!! I think they make the beds to order but I got my bed within two weeks.”

Helpful Report

Posted 5 years ago

“Do not trust this company to advise you correctly on delivery times. I ordered and paid for a mattress on the 27th December 2018, told it would be delivered within five days. It is now the 16th January 2019 and still no mattress arrived. Now being told that the company is receiving the mattress on the 21st January 2019 and I should get delivery a few days later so still no definite date of delivery. They have also previously told me it would be delivered the early part of w/c 14th January 2019. So you cannot trust this company on delivery dates.”

Helpful Report

Posted 5 years ago

“Very wretchedly Customer service!!!”

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Posted 5 years ago

“Very good quality, very friendly people and fast delivery. Recommend highly.”

Helpful Report

Posted 5 years ago

“Delivered quicker than I expected in time for Christmas ! Gorgeous new bed and Matress so happy with price and service . Would recommend”

Helpful Report

Posted 5 years ago

“After spending ages looking for the right mattress, I wish we had come across you first! On top of that, great service guys.”

Helpful Report

Posted 5 years ago

“Top quality service and product.”

Helpful Report

Posted 5 years ago

“Great service and the bed has been great, thanks!!”

Helpful Report

Posted 5 years ago

“First class, thank you Land of Beds”

Helpful Report

Posted 5 years ago

Land of Beds is rated 2.5 based on 140 reviews