Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,118 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Well happy with my laptop service was good. Laptop was packed well delivered on time.”

Helpful Report

Posted 1 year ago

“Quick delivery, but with the offered promotion being told it takea upto a month to receive the code to obtain the offered promotion”

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Posted 1 year ago

“Questions answered promptly. Did not get hoped for answer but was told it was either the design or a fault. Part refund offered as I was happy to keep the Chromebook. Refund very quick. Communications prompt and courteous.”

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Posted 1 year ago

“I cannot fault Laptops Direct in the way it performed with my order. I placed it on a Tuesday with requested delivery on Thursday, two days later. The order would actually have been delivered on Wednesday had I not been out that day. It was delivered on the Thursday. The product itself was as ordered and in excellent condition. This is excellent customer service.”

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Posted 1 year ago

“I ordered a CCTV HDD and it was faulty. Emailed customer services for a replacement nice and prompt replies. At first they said they haven’t got any of the HDD in stock and a customer service advisor will ring me which they didn’t. I went back online to their website and found the same HDD in stock so I took a screenshot of it and emailed them back (may be a genuine mistake). The next day my order was out for delivery and this time the HDD was working perfectly.”

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Posted 1 year ago

“Purchased a phone, price was good and delivered within 24h. No issue all good”

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Posted 1 year ago

“Website ordering was easy and straightforward with a good price. However, I paid £9.95 for a specific delivery date (Monday) and had it confirmed by Laptops Direct, but it did not arrive until Tuesday. I don't know whether this is a problem with DPD? Ordering on a Saturday showed a specific delivery date of Monday - but it didn't work.”

Helpful Report

Posted 1 year ago

“They had the phone I wanted in stock and at a competitive price. Ordering on the website was quick ad easy and the phone was delivered on time. I have not any reason to contact the company so cannot comment on their customer service. I have previously bought from this company and had no problems on that occasion either.”

Helpful Report

Posted 1 year ago

“Superb service, very keen price and the service was top notch”

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Posted 1 year ago

“Delivery was prompt with no hassle, item came well packaged and as described”

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Posted 1 year ago

“The product was exactly as advertised, the delivery on schedule and the customer service follow up excellent.”

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Posted 1 year ago

“Paid extra specifically for delivery on 30/05/23, as I was on holiday the days before. I opened my emails to discover the carrier had attempted to deliver twice whilst I was away. I then had to waste time chasing to rearrange for the day I had requested initially. What is the point in having a specific date delivery service if you are just going to send it any day? Not to mention this is a service you pay extra for. I'll take my custom elsewhere next time.”

Helpful Report

Posted 1 year ago

“First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus.”

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Posted 1 year ago

“I have ordered from this company before so I wasn't particularly concerned,my wife's new phone arrived on time in perfect condition I certainly wouldn't think twice about telling my friends about this company excellent service”

Helpful Report

Posted 1 year ago

“Used these guys for the first time as I had a problem making an order on a competitor's site – who I usually use for these kinds of items. I had a good experience. The checkout allowed me to choose a delivery date and I had asked for the delivery to be in two days time, but it arrived next day (first world problems!). I was able to take the delivery, so all good. I don't think this warrants losing a star, but perhaps half a star. My experience was very good overall. Will use again.”

Helpful Report

Posted 1 year ago

“I was really pleased with my phone. It's the third time I've used Laptops Direct and they are really good. The only minor criticism I had is that the phone wasn't in the original box which wasn't mentioned. But it was well packaged and came with a sim card remover which was great.”

Helpful Report

Posted 1 year ago

“Great price for the product i purchased , ordered Friday morning recieved my item Saturday Would definitely recommend and use again in the future”

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Posted 1 year ago

“Simple and straight forward purchased, best price I could find, ordered quite late in the day and laptop was delivered next day which was great - Thank you.”

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Posted 1 year ago

“I bought a refurbished laptop, it arrived well before estimated delivery date and it was in excellent condition. Very happy with my purchase.”

Helpful Report

Posted 1 year ago

“Easy ordering and exceptional delivery time. Downside, thought I had bought it with one year warranty, but only four months remaining as it began when supplier purchased.”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,118 reviews