“I am leaving one star only because there’s no option to leave. None! This is the worst carrier. They are stealing peoples packages around this time of the year and I’m fully convinced they have taken four different packages from me and keep telling me that they’re going to be delivering it, but there’s never any delivery made. I’ve contacted them via email text message. They do not have a phone number so there is no live human being to speak to or no option to even pick up the packages at a local Warehouse which I am more than willing to do. These were Christmas presents that I bought for my family, and now this crooked ass company has stolen all of my items this company should be shutdown!!😡😡😡”
“I have had the unfortunate encounter of needing to use Lasership on two separate occasions for the things I purchase online. The first time, it was a jacket that took this company two separate tries to deliver but ultimately failed because for some reason, delivering to an address that can clearly be found on Google Maps had they actually read my address on the package, was impossible for them to do so. I had to return this jacket twice and order it again on the third time and have them drop it off at an UPS location 2 miles away for them to finally be able to deliver it.
The second time, which I really hope is the last time I will deal with this company, is when they delivered to a town that had mismatching names and zip code as my address. For some reason, again, they could not read my address, which they clearly know about because on their tracking page, the destination is my address, but it was dropped off in a random place in a town an hour away.
I do not know what is going on with this company and how one could be so horribly incompetent at the one job they promised to do right. This company should be shut down for good or investigated because there are far scarier horror stories out there.”
“Terrible company. I groan every time a store assigns them. EVERY time packages are delayed once for over a week. I also had a package form Anthropologie marked delivered with a forged signature. My Walmart packages assigned to them never arrive on time. Truly awful company.”
“The merchandise I ordered from Nordstrom was delivered by LaserShip to the wrong address, although my address was clearly printed on the label. It's only because the person who lives several streets away from my address and received the package in error brought it to my house that I am now in possession of the merchandise. This is not my first experience with LaserShip delivering to the wrong address.”
“Two items not delivered. I don’t know why Fanatics, Macys or any business would use LASERSHIP. They’re unreliable, hard to find any info including track info. When they ask for “extra details needed for address” and I have provided, there’s no amending an order tracking to show the requested additional info has been given. Going forward, I’ll be asking businesses before I order if they use Lasership, and if they do, I will NOT order from them.”
“If I could give zero stars, I would. Tracking is never up to date, my packages have been lost more often than delivered. Worst shipping company. If my package were strapped to a donkey across the country it would get here, and faster than LaserShip. Retailers, I beg you to STOP USING LaserShip!”
“HORRIBLE company. Nordstrom, I am begging you to stop using this ridiculous company. Ordered a pair of shoes that I needed for a trip. Expedited shipping. Now I am scrambling to find another pair at the last minute despite the fact they were “on a vehicle for delivery this morning.” Unreal. The holidays are stressful enough.”
“Terrible service. I ordered something from Nordstrom Dec 2. LaserShip received it Dec 8 and it still has not been delivered (Dec 28). Not updates. Every day the site says it will be delivered that day (for over a week). I’m shocked that a company like Nordstrom who cares about customers would use a service like this.
I have not received the package or any response from their customer service (live chat or emails)”
“I'm extremely disappointed with the service I received from Lashership. Despite their promises of timely delivery, my experience has been nothing but delays and frustration.I've placed multiple orders with Lashership, and every single time, the delivery has been delayed. The estimated delivery dates are consistently pushed back, and I'm left waiting for weeks for my orders to arrive.I would not recommend Lashership to anyone. Their unreliable delivery and poor customer service make them a company to avoid. Save your time and money, and take your business elsewhere.”
“This company is horrible.. How is it that it was en route to being delivered and then suddenly delayed? No updates have been issued as of now.. this is mind boggling. I wish retailers would stop using this company!”
“This delivery company is garbage. I changed my meal delivery service dates because these idiots never delivered my meals on time and the food would be warm. I have had maybe 2 of 5 packages that were NOT food items make it to my house. One time, I had to hunt down a package by the photo they left and it was in the completely wrong neighborhood. Currently, I am on the hunt for another package that was delivered to the wrong house. How do I know? Because they posted a picture of it on the wrong door step. Last time I checked, houses have numbers on them… I mean seriously??? How incompetent can you be??”
“Delivery was never completed. Items ordered were received at the local LaserShip warehouse and have been there for 2 weeks. Items ordered were scheduled to be delivered on December 3rd. It is now December 16th.”
“I have been waiting for an update for several days. My item was allegedly loaded onto a truck for delivery .. and that was more than 24 hours ago. Absolute worst experience EVER.”
“Package left Durham on 12/9. Then got delayed/exception. No updates since and everyday it shows expected delivery of today, but never comes. I wish I knew where the package is. I would go pick it up. Worst delivery company there is.”
“Still don’t have my package. Everyday they put current date as expected delivery. Been doing that since Dec 8. Didn’t respond to my email. What a shady company”
“Negative stars. On 12/04 My package was supposedly loaded onto three different trucks for delivery on 12/4. No delivery, no package, no update for 8 days . I have been back and forth with retailer and LaserShip OnTrac website because of course you cannot call but if you get lucky you can chat or text. No communication from them til 12/12. I checked my tracking number by manually entering it on their home page to find them deeming
my package "Undeliverable" and for me to contact seller with zero explanation. I hope the theft ring are enjoying the Christmas gifts I purchased for family and friends that sold out. I have reported them to the BBB and I suggest others do the same. I have also asked the retailer I purchased from not to use this suspect company going forward.”
“My delivery was split into two packages, and the first one was delivered on 12/12/2024 to the wrong address. Your carrier was careless and this is a huge inconvenience.”
“My package came off the truck ripped with 5 items missing they tried to tie it back together customer care is a joke this place needs to be invested my package was put on 2 different trunks in 30 min cant add the picture of the bag wont let me”
