“They worst delivery service I have ever came across..My package was supposed to be here Saturday here it is Monday still no package..They driver are lazy and incompetent,they chat people are rude ..The place need to b shut down....I have to cancel my order cause of lasership..”
“A text claimed a package from Kohl's was delivered on the rear porch at 8:30 AM. Nothing was there. At 4:40 PM, a Kohl's box appeared on the front porch. It was empty and had been torn open. Kohl's will replace. Asked them to use different carrier this time, but service rep said she can't select a different one. I might cancel order.”
“I have had Walmart third party sellers send with LaserShip. Several times my package is left at night 100 yards from my house off property and on the side of the road. Sometimes I never receive my package. Their response is - "our records show it was delivered". They will not provide a proof of delivery photo.”
“Wish I could give zero stars to this shipping company. I’ve ordered multiple packages and each time lasership was chosen to be the carrier my packages never arrived. The absolute worst shipping company I have ever experienced. If you see lasership is handling your order just cancel and ask for a refund lol they will steal or “lose” your stuff!”
“One package delivered to wrong address, second has been arriving for 3 days. I used the same direction info that I have given to Amazon and Kroger delivery, they made it fine. Usps, ups, dhl, fedex and others make it with no issues nor explicit directions.”
“Worst company ever. First time delivery guy threw my package on front porch. Second encounter woman chose to leave package on open side porch in pouring rain rather than covered front porch. These delivery people have no regard or care for package.”
“Literally the worse delivery company ever. This is the 3rd time Ive had a package delivered through them that never made it to my home. They marked my package as delivered at 11:30pm at night but nothing was there when I checked. I looked at my ring camera and nooo driver even stepped a foot on my porch that day. Scammers and frauds. Why are they still being used??”
“I would give LaserShip a big fat Zero if I could! They are the worst kind of thieves who claim to deliver your package and put through bogus delivery information stating your package has been delivered when in fact it hasn't. There is no way to get through to them and when I click the link stating I have a delivery issue it says, "Please wait 72 hours after your order has been delivered before submitting a claim to ensure there wasn't a delivery issue." Well, duh, there has been a delivery issue and having to wait 72 hours or 3 days just makes it harder to solve the problem. I don't understand why companies use this shipper. My experience is the same as many other people who's reviews I read and it is incredulous they are still in business. What an abysmal company!”
“ZERO customer service. They "attempted" a delivery on Friday. Reached out to them on Friday through their bot chat (because getting an actual person is impossible with them). Three days later I have still heard nothing.”
“Lasership must be the rejects of all the other companies that deliver packages. Their delivery employees dont want to work never deliver and if they do its wrong. Constantly lying stating businesses are closed to not actually deliver packages. Leave packages in places that aren’t secure and safe from theft. Lasership is a Horrible company! I work at the Post Office and I was waiting for my package to be delivered all day. The delivery person had the nerve to lie and say post office was closed and they couldn’t deliver it….The time was 2:50 when they lied. The Post Office closes at 4pm I’m guessing because of the rain they didn’t want to do their job. Sadly you cant even get a response of a Responsible Business Etiquette from the company staff when you contact them. Disgusting Service”
“Lasership is an absolute disgrace 9 times out of 10 you will never see your package. Then they have the nerve to mark it as delivered and you’re searching around your property and neighborhood. I don’t even know why anyone would use them as their delivery service.”
“This company fakes their delivery attempts. I work from home and my desk is literally next to the door. I have updated my information with them 3 times over the phone with live agent and through chat. They just keep pushing my delivery back until I had to go back to uniqlo to reach out to them to actually attempt the delivery. If a company ships with Lasership be prepared to never get your order.”
“Idk why everyone has some sort of negative thing to say... This company really has been a very good condition of keeping track of my package... Delivery updates... Let me know it has been on the porch as I had instructed them to know exactly where I would be able to just go ahead and get it into my house. I'm very happy with the service that I received. Thank you so much for your time and effort!
A. Panzetta 🇮🇹”
“Highly suspicious behavior---claiming to need address verification, then claiming to have attempted a delivery (despite their own tracking showing the item not having ever left their facility after being received by shipper). Zero follow up on their end after several inquiries were made as to the status of the package. At each follow up inquiry was asked to RECONFIRM address and then told by an agent that no package existed with that tracking number. When confronted with proof that a case number also existed and that that number had no issue tracking a package on their site, the employee then required RECONFIRMATION of the address and then claimed I needed to give them time to REATTEMPT despite NEVER having attempted delivery in the first place. they also will not speak to you on the phone---leaving you on hold for extreme amounts of time and forcing you to use their chat service which the reps disconnect from when they no longer want to interact despite not having addressed your issues. Btw the address they have on file has always been correct and is a business AND residential free standing USPS verified location with NO barriers to delivery (even ubereats can find it). One stroll through the BBB, reviews.io site, and reddit pages for OnTrac and its clear they're running a racket and pirating packages.”
“Placed an order with Victoria Secret on the 9th of August (Saturday) got free shipping and my order got here way before it was do. The driver was very polite what I appreciate big time. I highly recommend LaserShip out of Jessup Maryland.”
“OnTrac has got to be the worst courier service that I have ever had to deal with. I receive a lot of packages for work delivered to my home. Our landlord has signs specifically stating that no delivery trucks are allowed in the parking lot due to the wear and tear that they cause to the small, 7 space lot. (There is parking on the street that adds maybe 10 more feet from their truck to the door). They are the only courier that seems to take issue with this. When their drivers have been told to not pull into the parking lot they have been combative, insulting, and rude, repeatedly. Today I watched as a driver literally hurled my package from about 15 feet away into my door. I was not able to get his attention because hehad ear buds in and was talking to someone in the phone. I am no longer able to order from Chewy and The Gap, among other businesses because the behavior of your OnTrac delivery drivers is consistently abhorrent and dismissive. Our landlord has had to have your drivers trespassed and banned from the property due to their behavior and lack of ability to read a sign. We do let every business that we have ordered from in the past know that we can no longer order from them due to their courier being OnTrac.”
“Most companies I shop with online now use lasership/OnTrac & I usually only receive about half of my packages. They get lost in the warehouse for 1-2 weeks, then I’ll get an email saying my package was delivered when it wasn’t. They don’t take photos of proof either, so who knows where all the merchandise is ending up. I’ve had their carriers throw my packages in mud puddles in my yard, and sometimes when they do actually get delivered, the packages reek of marajuana. Getting customer service to respond is useless. You can only email, and then they take weeks to respond and just say, “your package says delivered”, even after you specify that it says delivered but you haven’t actually received your package. It is to the point now that I’ve stopped ordering online from most of my favorite retailers because they use lasershipping & it is such a hassle with awful, unreliable service. They have also delivered other people’s packages to my house on numerous occasions. I’ve had to deliver them to the proper address myself (in other zip codes) because there is no customer service to contact to come pick up those packages. I can’t understand why companies are still using them.”
“I ordered an item from AliExpress, the parcel is showing delivered but it was never there. After reading these negative comments on this courier company I'm pretty sure the delivery guy stole the parcel and marked as delivered. I don't understand how they are still in business.”
