lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 366 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for direct flight Phuket to London and return. Paid high price as wanted direct yet now received email informing me I have been changed to flight with stops and 26 hour stop over. I researched and found the flight they have put me on to be the cheapest flight. They now offer no better alternative and ignore all calls, emails etc. Do not use them as dishonest and corrupt and sooner they go bankrupt the better.”

Helpful Report

Posted 2 years ago

“NEVER BOUGHT TICKETS, STOLE MY MONEY, WONT REFUND ME. WANKERS”

Helpful Report

Posted 2 years ago

“Terrible. I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof. Lastminute said a number of contradictory things: - we cant change the flight - we will try to change the flight(but never did) - told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available I went on to their chat facility and got no satisfaction I phoned 12 times in a 4 hour period and they often disconnected me. They didnt listen to my questions and they mostly didnt even understand English I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse". I have many more details to post here but space wont allow me to unfortunately. Which magazine has posted a review on them too. Enough said!”

Helpful Report

Posted 2 years ago

“Bunch of liars! Happy to take your money without informing you of changes! Would never book with them again! No one in the company can help you, but are quick to take payments!”

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Posted 2 years ago

“Everything”

Helpful Report

Posted 2 years ago

“I have been in very bad experience with lastminute.com The first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around £3100 for holiday and they refunded me on £2200 The second experience was today 26.05.2022 Lastminute charge me for three luggage £225 I have to specify that I have paid £225 for inbound only . That is unbelievable I do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute”

Helpful Report

Posted 2 years ago

“I booked a package holiday, at no time was I told the flight didn’t actually land were I was staying, but that I would have to get a four hour ferry, I tried to cancel the same day, but no joy , no customer service, no refund, I had to pay for another set of flights, customer service would no longer answer the phone to me. Daylight robbery.”

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Posted 2 years ago

“Hey guys please never use this last minute any more waste of your money really I booked first time my fight and hotel with this last minute I waste my money when I reached to hotel they said to me we have no your reservations in the system that means they try to cheat and rob your money but they will not give you the same hotel which they show you in website that is all cheating please guys never trust any more 😡😡😡😡”

Helpful Report

Posted 2 years ago

“Sad service when you make an onbvious mistake like the amount of suitcases theycan not help you unless uou want more suitcases. When you ask where the go for help the employee just ends the chat and you can start all over. Please choose an other organisation Roberto”

Helpful Report

Posted 2 years ago

“NO! terrible! fraud.”

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Posted 2 years ago

“Liars. They were supposed to refund me the taxes for the flight which wasn't attended. I waited for 2 months and asked, they said the airlines didn't refund them any taxes. I asked the airlines directly, they said they didn't get any request for refund. Liars and scammers, and this company shouldn't be allowed to exist.”

Helpful Report

Posted 2 years ago

“Terrible. Do not use! They say you can change your reservation or get a refund. I tried several times and in many ways and could not do either. "No bookings tied to your email" and "that is not a correct reservation ID" were the two excuses I continued to get. Ended up disputing their charge with my bank. What a joke!”

Helpful Report

Posted 2 years ago

“I have had two experiences with LastMinute.com over the past month or so. The first was one of the simplest and successful booking experiences I have ever had. So it is unfortunate that the second experience has led me to writing this review. I had a hotel booked in London for some training at the end of the month. Unfortunately the training was cancelled due to low numbers, and rebooked later in the year. So obviously I went onto my booking to see if it could be amended - it was booked as a nonrefundable so I wasn't expecting to be able to. Upon clicking through to the booking it took me to a 'refund processing checklist'. Within 5 minutes I was through to someone on the phone who told me that it was an immediate process and nothing could be done, despite me not cancelling in the first place. I assumed it was the usual not being able to do anything because of system limitations, and that to speak to a manager I would need to wait 48 hours. Rang back to try a different operator, as although the operator was very friendly, it was clear he wasn't going to do anything about it. The second operator told me there would be an additional £120 cancellation fee...which was confusing. Paying to cancel and not get a refund? I asked a couple more times to confirm that was the case, and each time came to the same conclusion. As this was paid with a business card I asked what card it was going to be taken from (if it was personal I could deal with it, if business, it would be a problem). The second operator hung up on me as I asked this. Went on to online chat, verification again etc. Then eventually confirmed that the £120 was not an additional charge, but was to be taken off the refund. Which I guess they thought negated the cost, but originally as I had paid more, maybe there is a refund of like £15 coming through. The online chat person then told me that "the hotel has not issued us with a refund, so we cannot refund it". So I rung up the hotel. This was a fairly small single site hotel, very friendly on the phone. They found the booking for me but couldn't do anything, because they aren't given any money by LastMinute.com until the booking date. So now I am waiting on a callback from someone there. But currently not happy at all. It's been a confusing process with seeming ICT/customer journey issues, being hubng up on and then also lied to about why a refund can't happen (I don't need one, because didn't cancel). So from the first experience and second experience combined...great....until something goes even slightly wrong. Then expect to get incredibly poor customer service, a long confusing time and outrageously long waiting times to complain or speak to someone more senior. I can't even imagine if there was a flight involved in this. Avoid at all costs. Book direct with hotels/airlines.”

Helpful Report

Posted 2 years ago

“We had to cancel our trip to Dubai booked via Lastminute.com on the 24/12/2021 after 2 of our party of 3 failed their PCR tests for flying / entering Dubai (neither of us had any major symptoms but the subsequent flow tests failed as well). A downer but we had paid more for COVID insurance so at least we would get vouchers or some money back from that. Cancelled the flight/hotel on the 25/12/2021, no vouchers so asked for a breakdown of the costs for an insurance claim and refund any travel tax if relevant (anything else would have been a write off at that time). Now it is the middle of May 2022 and I have heard it all from Lastminute.com when I can actually get through to someone that is. I just want a breakdown for the insurance claim, how hard can that be??? All I get is, yes sir we are working on it, it is a priority, we will make it a priority, please wait a sec (while they cut and paste the latest excuse into the chat) and what can I do about it, apparently nothing. I spent over £5k on this holiday and another £500 on insurance and can't claim anything because they are not functioning enough to give me the cost breakdown for the trip / confirmation I need to give to the insurance company. Never had this before and boy will I never use these jokers again. I am not sure it is a con, but not far from it and they must be sailing really close to the wind legally reading all these reviews. Bottom line if your reading this and they came top of the list re-price for something your going to book, do yourself a favour and don't do it. You might be lucky, but more likely it will end in tears and mega frustration. Ahh, feel better for that rant, but still rather poorer than when I started with this mob!”

Helpful Report

Posted 2 years ago

“Absoluteley NO!”

Helpful Report

Posted 2 years ago

“Would give zero stars if possible. Had to cancel a family trip due to Covid concerns and they stated could only use a voucher for later travel. When I asked to extend the deadline as it was only six months it took hours of frustration with the ‘chat’ online. They undertook to approach the airline. Two months later they said they had approached the airline but the answer was no. Contacted Virgin who confirmed no approach had be relieved. Last Minute are a bunch of liars with contemptuous, abysmal service. Will never use them again. Not surprised that their rating is in the toilet.”

Helpful Report

Posted 2 years ago

“Just booked flights with them through Skyscanner, they took the money and then i found out that they will "confirm" my booking?!!! How is this a good consumer experience? If i book flights costing £1800 I want to know that they guaranteed and I can rest assured that we are getting on a plane!! Not 2 hours later got an email saying that they have cancelled the booking! So now I am back at the beginning but with some insight to never use Lastminute.com ever again to book flights through Skyscanner. Why advertise if you can't deliver the product? Total waste of time.”

Helpful Report

Posted 2 years ago

“Simply thieves, after payment I found 25 GBP added to the total which were not shown before payment, when I contacted them they told me that these are booking fees and refused to refund although they did not mention before payment and also said that it's mentioned in the confirmation email, actually confirmation email received after payment so it makes no sense also the email contains nothing”

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Posted 2 years ago

“if the flight cancelled, they charge money if you want cash refund!”

Helpful Report

Posted 2 years ago

“Booked a holiday at short notice with them only to realise my daughter’s passport has not got enough time. ( my fault)Have found it completely impossible to try and contact them to change dates. The extortionate phone line took me round in circles then kept telling me to look at app. Before cutting me off. There is no facility on the app to do this nor any live chat etc. I have had to just cancel as no other option hoping to get a little back as I booked less than 24 hrs ago and the payment is still pending. Looking at the other reviews looks like I’ve just kissed goodbye to £ 1400 of very hard earned money. They are disgusting never use them”

Helpful Report

Posted 2 years ago

lastminute.com is rated 1.1 based on 366 reviews