lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 378 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought (11th) a flight tickets from British Airways via lastminute.com. Why my experience is awful with them? lastminute.com offers you a flexible ticket (you pay extra of course) so in case something goes wrong you can change your ticket but still pay the difference. Something went wrong with my ticket. I clicked on 10:30 am(departure) option to catch my friends wedding in the evening. Somehow it lead me to 18:15, it was a stressful day so I realised this 5 minutes after purchasing the ticket ( got confirmation). Thankfully I bought flexible one so I called them directly they raised urgent ticket for me, also online request created -10th of July - I had to wait to hear from them - 10th to 11th - They sent me invoice i accepted to pay £24 difference (you can do this via confirmation button) -11th - The other day they called me to say price has been changed they need to confirm I missed the call -12th (you can’t call them back it’s always busy I called support team many time to request callback from that team who manage tickets) - Received an email that says there is no available ticket for 10:30 -13th (there was tickets btw I checked so called them again) - Finally I made the team call me back after multiple try and they told me I have to pay £331.80 instead £24 if I ask return they will give me back £100. When I asked why they are charging me more than BA website difference, the answer was it’s our platform where BA tells us the difference so she was checking there. I thought they had to reach out to me to get my card details that’s why me clicking yes I accept £24 difference button did it work for them. After confirming that I will pay ( as I have other chance other than not going to wedding and losing £1291) she charged my card straight away so no, card details was not the problem. So not sure what’s this button for, she said to confirm, well if confirming would not work and not enough still not sure why this is for. It’s not just me being very sad or angry here, it’s not the reason I’m typing this, but be aware of what this flexible option covers for you and how long it can take to reach out their customer service and get things done, awful experience for me. It was my whole budget for the wedding that means I will have very difficult time. I won’t use them again, not even just them I literally lost my trust to all 3rd parties. Just makes everything difficult.”

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Posted 2 years ago

“Disgusting service ever received The whole experience was absolutely terrible they made a vital mistake on our booking and we ended up going back and forth and paid a fortune for it. Customer services were no different to robots regardless what you say they just keep repeating what’s on their screen I wouldn’t advise anyone book anything through last minute I’m surprised companies like this still in business they should be gone ages ago. Definitely first and last!”

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Posted 2 years ago

“lastminute took a payment of £9,499 for a flight that they were then unable to confirm and have not refunded me despite repeated requests over several days. When I looked to resolve this with their customer service team the first agent hung up on me midway through me explaining the issue and the second agent that I asked for a complaint number from provided me with an IP number? This trip was to visit my sick mother and I am unable to book with another company until the money they took is returned to me. Unconcerned scammers.”

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Posted 2 years ago

“Will charge you for 'refund' insurance even when you don't select it. Then if you try to use it will offer you voucher worth less than 10% of your flight. Absolute scammers. Don't use unless you like being ripped off.”

Helpful Report

Posted 2 years ago

“We booked a 3 night stay in Paris. A day prior to departure we still hadn’t received our tickets. We chased and chased (via email, live chat and telephone) and were told someone would get back to us within the next 5 minutes. No one ever did. 6 hours AFTER our train had departed someone contacted us to rebook our package. We had no option but to agree to the change as were going for a wedding, but lost a full day of our holiday. This would constitute a significant change in the context of a 3 day holiday but nothing has been offered. Prior to departure we were disconnected on live chat, faced a wall of unhelpful frontline service, were provided contradictory information, were provided false information, no attempts to contact us were made. We were fobbed off, lied to and made to wait resulting in little sleep as we were promised tickets overnight which never came. Not only would I not recommend booking through LM due to their awful customer service (which is a result of how the company is set up, rather than it being the fault of the poor underpaid individuals working on the frontlines and having to toe the company line), but because I suspect their behaviour is most likely illegal and that companies who behave this way are usually in the death-throws of their final few months of operating.”

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Posted 2 years ago

“I have paid extra money to change the dates and I have been waiting for my new dates for 2 months. It is very short now and I don’t know if I will be able to fly.”

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Posted 2 years ago

“AWFUL experience with lastminute.com We booked a package holiday for four people from London to Istanbul for four days. Two days before our flight I randomly found out that the hotel booking was cancelled. I was just trying to contact the hotel itself to ask something about the rooms and the receptionist told me that the booking was cancelled. I obviously didn't cancel anything. Then lastminute.com send me an email saying that the hotel was cancelled due to 'unforeseen' reasons! RIDICULOUS. I was contacting them everyday to ask for a breakdown invoice which they never sent! They said they would contact me in 3 workings days when the flight was in two days. UNACCEPTABLE! They even blocked my phone number and I couldn't speak to them on the phone. I tried the chat and they would always close the conversation after some point. You could also tell that their English was poor too. Don't suggest this company. Don't use them. NEVER!!!”

Helpful Report

Posted 2 years ago

“Where do I begin ? I have no more tome to write due to amount of of time I have to waste calling amd emailing staff that do not understamd simple requests eg "Can I change my flight booked for tomorrow" Answer "We will let you know in four days" - and that was from three different people. Staffed by idiots. That was just for starters. Dont risk booking with this company..Plenty of others now”

Helpful Report

Posted 2 years ago

“Terrible terrible service. Awful. Booked a holiday with my daughter and its been a nightmare. So stressed. Customer service is terrible, zero. they keep cancelling parts of our holiday and no refund and do not update the booking area so, who knows what is happening in 24 hours time. Our holiday is f..ked!!! PLEASE DO NOT USE THEM, TERRIBLE AWFUL WE ARE SOOOOOOO STRESSED”

Helpful Report

Posted 2 years ago

“Rubbish customer service and awful travelling experience after 3 flight changes, one at very short notice while in Asia!! We will never ever use them again. long long delays between communications and very inflexible”

Helpful Report

Posted 2 years ago

“Paid for direct flight Phuket to London and return. Paid high price as wanted direct yet now received email informing me I have been changed to flight with stops and 26 hour stop over. I researched and found the flight they have put me on to be the cheapest flight. They now offer no better alternative and ignore all calls, emails etc. Do not use them as dishonest and corrupt and sooner they go bankrupt the better.”

Helpful Report

Posted 2 years ago

“NEVER BOUGHT TICKETS, STOLE MY MONEY, WONT REFUND ME. WANKERS”

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Posted 2 years ago

“Terrible. I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof. Lastminute said a number of contradictory things: - we cant change the flight - we will try to change the flight(but never did) - told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available I went on to their chat facility and got no satisfaction I phoned 12 times in a 4 hour period and they often disconnected me. They didnt listen to my questions and they mostly didnt even understand English I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse". I have many more details to post here but space wont allow me to unfortunately. Which magazine has posted a review on them too. Enough said!”

lastminute.com 1 star review on 30th May 2022

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Posted 2 years ago

“Bunch of liars! Happy to take your money without informing you of changes! Would never book with them again! No one in the company can help you, but are quick to take payments!”

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Posted 2 years ago

“Everything”

Helpful Report

Posted 2 years ago

“I have been in very bad experience with lastminute.com The first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around £3100 for holiday and they refunded me on £2200 The second experience was today 26.05.2022 Lastminute charge me for three luggage £225 I have to specify that I have paid £225 for inbound only . That is unbelievable I do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute”

lastminute.com 1 star review on 26th May 2022

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Posted 2 years ago

“I booked a package holiday, at no time was I told the flight didn’t actually land were I was staying, but that I would have to get a four hour ferry, I tried to cancel the same day, but no joy , no customer service, no refund, I had to pay for another set of flights, customer service would no longer answer the phone to me. Daylight robbery.”

Helpful Report

Posted 2 years ago

“Hey guys please never use this last minute any more waste of your money really I booked first time my fight and hotel with this last minute I waste my money when I reached to hotel they said to me we have no your reservations in the system that means they try to cheat and rob your money but they will not give you the same hotel which they show you in website that is all cheating please guys never trust any more 😡😡😡😡”

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Posted 2 years ago

“Sad service when you make an onbvious mistake like the amount of suitcases theycan not help you unless uou want more suitcases. When you ask where the go for help the employee just ends the chat and you can start all over. Please choose an other organisation Roberto”

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Posted 2 years ago

“NO! terrible! fraud.”

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Posted 2 years ago

lastminute.com is rated 1.1 based on 378 reviews