lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 366 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience with them. Booked flights through them and then, 4 weeks before departure, got an email saying they were cancelled and to log on to my account to sort refund etc. I logged on and my account had been wiped, so no way to get the refund processing or even evidence that we had it booked in the first place. I spoke with someone on the chat and they said they would start the refund process if I didn’t want to try booking the flights again through the airline. Seeing as the airline are notorious for cancellations (I didn’t find this out until after booking) I went with the refund. I had further questions but they cut me off the chat. Since then I have been chasing (it’s been a month now) and just kept getting generic “we are in talks with the airline” emails. I confirmed this week with the airline that they had sent the refund back to last-minute. Then finally, I get one from last minute saying the refund was available and how would I like it? I click on the page and the options are only for vouchers with themselves, or an “airline refund” which would either be a voucher with them or a refund of a reduced amount to what I paid, but doesn’t state which of these options would actually be the case. To cancel my flights, cut me off of the chat, not give full guidance or information then to not actually give me my refund back for flights I did not cancel, is an insult. Why would I want vouchers for an inept company? They have left me sat without £1500, which has caused worry and stress for a holiday I was looking forward to after the last couple years. Absolutely disgusting company. I would give a zero if I could.”

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Posted 2 years ago

“If I could put no stars at all i would. NVER EVER BOOK WITH THESE PEOPLE!!!! Booked a a trip to Rome paid for the extortionate insurance with it and had to cancel due to my bad hip , they only gave me half of my money back and refused to give me a cancellation invoice to explain just kept saying can’t get flight money back (jet 2 told me how much my flights was and they were only £282 so they had kept £400 with no explanation as to why and won’t talk to me they have cut me of phone 3 times and live chat. I had to ring my flight company direct (jet2 ) whom was so lovely and told me my flights was still live and could stop board or change date or get a cancellation form for the insurance. The insurance won’t help until I have a cancellation invoice from lastmin.com which I’ll never get because for some reason they won’t give me one or explain They are robbing people left right and centre and getting away with it. Never again will I book with them but please do call the flight provider your self and sort your fights as you could at least move the date on them. Don’t bother with insurance it’s all a scam and was £50 each (£100 ) for 3 days (there insurance they gave me ) What a joke I’m sorry for all is who keep getting robbed. They constantly lied”

Helpful Report

Posted 2 years ago

“My story is very similar to the people below – didn't get a refund although I choose the full refund option, blocked by customer service, etc. I've started Twitter so I can share my experience and retweet many others. When I say many, there are literally hundreds of people crying for help and being ignored for a few years. I don't think this business continues to operate and stole people's money. Please share your experience tagging @lastminutescam”

Helpful Report

Posted 2 years ago

“Booked hotel and flight for 2300 EUR. The booking mentioned free cancellation but I only got 1800 EUR back. I canceled two months before departure but lost 500 EUR or USD. They say they have charges worth 500 EUR for just booking and canceling my trip. They write free cancellation but if you read the fine print, it doesn’t cover charges and fees. That’s how they cheat you off your money. I called them several times. They kept giving me different information. Truly horrible. Stay away. I will never book anything true booking.com or last minute.com ever again.”

Helpful Report

Posted 2 years ago

“I paid for a flight in full , only to have an email half an hour later to tell my that my flight is not available anymore and they are refunding me my monies which can take up to 7 days . I phoned customer service only to be put through to some Albanian guy who sounded as if he was sleeping and couldn’t a damn . What a disgusting company .”

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Posted 2 years ago

“I booked flights with booking.com and despite the fact they took my money, they wouldn't confirm the flights for 72 hours. They let me know 6 days later it wasn't confirmed and by this time, my flights have gone up, so I'm going to have to rebook flights whilst waiting for my refund to happen - absolute joke!”

Helpful Report

Posted 2 years ago

“just booked flights and was quoted £1195.50 at checkout. then recieved confirmation email saying I had been charged £1219.41. Another scumbag company”

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Posted 2 years ago

“The very, very worst company i have ever dealt with in my life. they stole £996 and will not return this money and refuse to answer any emails and have employed the worst, coarsest , raucous, loud , and unhelpful staff that you could ever envisage. They actually put the phone down on us....shouting that they had sent a credit which they didn't as I would NEVER have requested this. . A horrible, evil company with no email answering service, no one who can write a letter, no customer complaint service, no response by letter and yes, you have it they just keep stealing the money. I am duty bound to post here to stop others being defrauded and the Civil Aviation are escalating this to the highest level.... awaiting help to fastrack legally. PLEASE DO NOT BOOK WITH LAST MINUTE ONLY TO LOSE ALL OF YOUR MONEY”

Helpful Report

Posted 2 years ago

“I’ve booked a trip with them wanted to add an extra case talk about incompetence it still isn’t resolved after at least 20 emails saying just add case and charge for it in every email still keep coming back asking do I want to add it 🤦‍♀️ It’s just unbelievable god help me if there’s anything serious I need them for it’s the first time I’ve used them probably will be the last after the performance I’ve had over adding a case”

Helpful Report

Posted 2 years ago

“One of worse travel agent ever I have booked flight 6 month's back with short stay my flight has been changed to long stay when I contacted to customers services they said we can't help u contact to direct airlines when I contacted to Etihad they said we can't do nothing because u booked it flight with travel agent I have paid extra for assistance package just waste of money have to stay in airport for 18 hours this is ridiculous never again last-minute last time really disappointed”

Helpful Report

Posted 2 years ago

“Hi, I booked through Bravofly, Part of Lastminutes company, From Euro Wings fly to Dusseldorf, Germany, the flight cancelled due to heavy fog and the airline refund my around 557 Pounds to Bravofly but Bravofly and Lastminutes claimed that they have refunded the money but i did not got my money back since January 2022, and i sent several email included my bank statement from the bank officially showing no transaction from bravo fly so they STOOL my money!!! I have all the evidence of chat box with their agent and all emails. i strongly do not recommend using Bravofly or anything related to lastminutes!! Pay extra through officials airline rather than loosing all your money like what happens to me.”

lastminute.com 1 star review on 21st April 2022

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Posted 2 years ago

“I concur with all of the 1* reviews its a company that isn't worth even one star. I didn't read these reviews I booked 2 business class flights at £4000 I was informed they were cancelled after two weeks following my booking I needed immediate flights so I accepted their fullflex voucher This was a major mistake, I used it to rebook flights and last minute again within 2 weeks informed me the flights were cancelled. Now I cannot claim a refund because I used a voucher. Do not use this company They are totally unreliable How many more reviews like all those on this site will it take before they are found out and go out of business. Is there any way we can use media more widely to warn others about this shocking company. Be warned if you use fullflex you can only get 90% of the cost back and as a voucher. this will limit you getting any refund going forwrd when they cancel time and again leaving you massively out of pocket”

Helpful Report

Posted 2 years ago

“SCUMBAG!!! My money gone down in the water. I had booked a flight on april 16,2022 then they sent me email saying airline cancelled it and pushed the date to april 17,2022. So i went to airline and checked if the flight is cancelled and i found out that is not cancelled at all. I sent emails to Lastminute. Com but nobody replies. I ended up buying another ticket. NEVER USE THIS COMPANY AGAIN”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE! Complete shambles. Simple luggage upgrade request to date has taken multiple emails and calls over 2 months and remains outstanding. TWO MONTHS! COMPLETELY USELESS!! YOU PAY CHEAP AND GET DUNG!!! Bet on horses instead..better odds of getting something for your money”

Helpful Report

Posted 2 years ago

“BEWARE - THIS COMPANY IS NOT TO BE TRUSTED! Tickets were booked and when the return flight got changed, for a departure a day later, 5 months before the return was to take place Lastminute.com failed to inform the passengers or update the tickets including the connecting flight which was still scheduled a day before the end of the first leg. When contacted Lastminute.com did not want to have anything to do with the booking and directed me to the airlines and we had to sort out the flights (including buying new tickets for the second leg). Reaching someone was quite impossible and when finally a connection was made on chat and by phone, the staff was impolite, impatient and dismissive, offered no refund.”

Helpful Report

Posted 2 years ago

“Never book from this website. I may look cheap for flight bookings if you search via Skyscanner. But after booking, if you need to change your name or any other details, this website is a total disaster. Their customer support has only standard replies and really doesn't help you. So please stay away from this site!”

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Posted 2 years ago

“NEVER AGAIN, BE AWARE i booked and paid £1100 for two British Airways flight tickets, whcih were cancelled by the airline. I patiently waited two months only to be offered £720 refund. I called 4 times and requested that they look into this matter and heard nothing. I also sent two email of complaint, threatening legal action with not even a courtesy reply back. I initially did not accept their offer, however, i did in the end only due the fact i was concerned i could end up with nothing as they are completely lacking morals and should not be allowed to trade. DISGUSTED”

Helpful Report

Posted 2 years ago

“Don't ever hope to get any money back with any of their insurances, what they offer is worse than what you can find directly with the airline. When asked for a refund they offered us less than 50% of the price and when asked to rebook they offered a worse price than the airline so used the airline directly.”

Helpful Report

Posted 2 years ago

“Paid nearly £1000 for a week away to Portugal. Only to come down with covid two days before my flight. Told last minute.com straight away I couldn't make the flight and holiday and they refuse to give me any sort of refund. Avoid at all costs!!!!”

lastminute.com 1 star review on 6th April 2022

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Posted 2 years ago

“I recently booked a trip with Skyscanner and Lastminute.con for flights to Crete. For an unknown reason Lastminute cancelled the trip without really saying why. I called the number on the website to to see what the problem was and the last minute representative said he could book the exact same trip for me over the phone. This took a while to do and he even kept me on hold for nearly 10 mins while he sorted out a payment issue. I just found out this call cost me £33! I am absolutely disgusted. Seems like a scam they're running to me. After calling customer services they said they can't do anything. I probably paid for this call too.”

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Posted 2 years ago

lastminute.com is rated 1.1 based on 366 reviews