lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 355 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I booked through Bravofly, Part of Lastminutes company, From Euro Wings fly to Dusseldorf, Germany, the flight cancelled due to heavy fog and the airline refund my around 557 Pounds to Bravofly but Bravofly and Lastminutes claimed that they have refunded the money but i did not got my money back since January 2022, and i sent several email included my bank statement from the bank officially showing no transaction from bravo fly so they STOOL my money!!! I have all the evidence of chat box with their agent and all emails. i strongly do not recommend using Bravofly or anything related to lastminutes!! Pay extra through officials airline rather than loosing all your money like what happens to me.”

lastminute.com 1 star review on 21st April 2022

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Posted 2 years ago

“I concur with all of the 1* reviews its a company that isn't worth even one star. I didn't read these reviews I booked 2 business class flights at £4000 I was informed they were cancelled after two weeks following my booking I needed immediate flights so I accepted their fullflex voucher This was a major mistake, I used it to rebook flights and last minute again within 2 weeks informed me the flights were cancelled. Now I cannot claim a refund because I used a voucher. Do not use this company They are totally unreliable How many more reviews like all those on this site will it take before they are found out and go out of business. Is there any way we can use media more widely to warn others about this shocking company. Be warned if you use fullflex you can only get 90% of the cost back and as a voucher. this will limit you getting any refund going forwrd when they cancel time and again leaving you massively out of pocket”

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Posted 2 years ago

“SCUMBAG!!! My money gone down in the water. I had booked a flight on april 16,2022 then they sent me email saying airline cancelled it and pushed the date to april 17,2022. So i went to airline and checked if the flight is cancelled and i found out that is not cancelled at all. I sent emails to Lastminute. Com but nobody replies. I ended up buying another ticket. NEVER USE THIS COMPANY AGAIN”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE! Complete shambles. Simple luggage upgrade request to date has taken multiple emails and calls over 2 months and remains outstanding. TWO MONTHS! COMPLETELY USELESS!! YOU PAY CHEAP AND GET DUNG!!! Bet on horses instead..better odds of getting something for your money”

Helpful Report

Posted 2 years ago

“BEWARE - THIS COMPANY IS NOT TO BE TRUSTED! Tickets were booked and when the return flight got changed, for a departure a day later, 5 months before the return was to take place Lastminute.com failed to inform the passengers or update the tickets including the connecting flight which was still scheduled a day before the end of the first leg. When contacted Lastminute.com did not want to have anything to do with the booking and directed me to the airlines and we had to sort out the flights (including buying new tickets for the second leg). Reaching someone was quite impossible and when finally a connection was made on chat and by phone, the staff was impolite, impatient and dismissive, offered no refund.”

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Posted 2 years ago

“Never book from this website. I may look cheap for flight bookings if you search via Skyscanner. But after booking, if you need to change your name or any other details, this website is a total disaster. Their customer support has only standard replies and really doesn't help you. So please stay away from this site!”

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Posted 2 years ago

“NEVER AGAIN, BE AWARE i booked and paid £1100 for two British Airways flight tickets, whcih were cancelled by the airline. I patiently waited two months only to be offered £720 refund. I called 4 times and requested that they look into this matter and heard nothing. I also sent two email of complaint, threatening legal action with not even a courtesy reply back. I initially did not accept their offer, however, i did in the end only due the fact i was concerned i could end up with nothing as they are completely lacking morals and should not be allowed to trade. DISGUSTED”

Helpful Report

Posted 2 years ago

“Don't ever hope to get any money back with any of their insurances, what they offer is worse than what you can find directly with the airline. When asked for a refund they offered us less than 50% of the price and when asked to rebook they offered a worse price than the airline so used the airline directly.”

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Posted 2 years ago

“Paid nearly £1000 for a week away to Portugal. Only to come down with covid two days before my flight. Told last minute.com straight away I couldn't make the flight and holiday and they refuse to give me any sort of refund. Avoid at all costs!!!!”

lastminute.com 1 star review on 6th April 2022

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Posted 2 years ago

“I recently booked a trip with Skyscanner and Lastminute.con for flights to Crete. For an unknown reason Lastminute cancelled the trip without really saying why. I called the number on the website to to see what the problem was and the last minute representative said he could book the exact same trip for me over the phone. This took a while to do and he even kept me on hold for nearly 10 mins while he sorted out a payment issue. I just found out this call cost me £33! I am absolutely disgusted. Seems like a scam they're running to me. After calling customer services they said they can't do anything. I probably paid for this call too.”

Helpful Report

Posted 2 years ago

“I booked a flight with Bravofly and I opted for a cancellation policy. I received an email from Lastminute.com who were handling the fullyflex cancellation policy. The instructions were simple and clear (and too good to be true): 1. Email us with your booking ID indicating you want to cancel 2. indicate if you are an individual 3. an email will be sent to you within hours with a voucher code for 90% of the fare. I end up cancelling before my flight. I hear nothing. I email again reiterating that I haven't heard from them. It turns out that instead of this being the straight forward process that I was promised that the company has added a layer of communication asking me to reconfirm if I want to cancel. This had naturally gone into my SPAM box and now they are saying I haven't cancelled the flight so I have lost hundreds of pounds not to mention the insult of paying for the insurance policy. This is just unethical and it's playing with people's lives. But to add insult to injury, this is the email response I received, which looks like it was written by a 12 year old in haste which does not exactly install much faith in this company's customer service. The email is displayed as sent: Hi Helen Thank you for contacting us we check with your request in the previous mail we repeated asking you for reconfirming the request. but unfortunately, we received your mail after the flight already departed. from now we are unable take any action on your request to cancell with insurance we are very sorry about your cause we kindly advice yo to contact airline for the further procedure Thank you Kind regards, Customer Care Team”

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Posted 2 years ago

“Sorry, I don't find less than 1 star so have 1 star. Booked a ticket through lastminute.com and the Total fee is shown on the final payment screen and the deducted amount in my account is different. When inquired they are giving the explanation that there is an Agency charge (Around 35 Euro's). It's completely not acceptable. Careful before choosing this site for flight bookings. Thanks for your lessons and hereafter will choose the flight service provided website only.”

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Posted 2 years ago

“COST FOR FLIGHT CHANGE COST FOR FLIGHT CHANGE - Airline penalty: 162.42 GBP - Price adjustment: 0 GBP - Total cost of change: 162.42 GBP What a rip off! Be careful dealing with these rouges.”

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Posted 2 years ago

“Booked flights, asked to change time and dates - was told the new times and dates are not available yet I looked on Ryanair and I could see them, I had to book new flights direct, lost over £450 on flights then was charged £111 for the canceled booking. will never book with them again. Avoid like corona,”

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Posted 2 years ago

“Lastminute.com is worst company I have ever worked with. Customer service does not exist. Absolute crooks!”

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Posted 2 years ago

“Just read the other reviews and they're trying to scam everyone in the same way! They have cancelled our flights, said 'Ryanair cancelled the flight' which is a complete lie, then their customer services is none existent”

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Posted 2 years ago

“Our flights got cancelled via email on the 1st of March, we asked for an alternative flight because all of the prices had gone up since our original booking. We're now 10 days from our original date for flying and still no flight. We call every day and we get, we'll send you an email today. And nothing. They're a third part seller so there isn't much they can do but still, maybe call if a flight gets cancelled. Don't just send an email.”

Helpful Report

Posted 2 years ago

“This is what is written on the right side: "A worldwide leader in the travel and experience industry since 1998". I dont know what kind of leader they are but they are far from being a leader when it comes to customer care and service. I have been waiting to get reimbursed for 2 years now. When my flight got cancelled just about when Covid became real (March end 2019) they gave me an option to choose from and I acted gullable and I sadly chose to get 10% more in voucher value instead of my money. (though I really wonder had I chosen to get my money back, would have I already). Anyway it has been 2 years they are talking about some complexity and banking on my 322 EUR. I have tried to contact them many times myself and even with a mediator which didnt help. All the deadlines we have given were ignored. And I started writing seriously only after a year or even more actually as I tried to be accomodating and understanding, given the pandemic and this sector being hit one of the hardest. But seeing that they are still operating and selling thousands of tickets daily but my valid request and waiting is being ignored sickens me now.”

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Posted 2 years ago

“I have booked a ticket through the Lastminute.com on the website shows 80chf but they charged 97chf.(even charged in euros with extra fees) its took to me 40 minutes contact them. They are the scammed company. Be careful!!!!”

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Posted 2 years ago

“Absolutely terrible customer service! If you have the slightest inkling that you may have to change your flights in anyway do not book with last minute.com! They kept sending us to the airline, when the airline clearly stated that all changes are controlled by the third party booker. This went back and forth for a week, until lastminute.com finally said that they couldn’t do anything for us…. The morning of the flight! So new tickets had to be purchased for £240. I advise you just spend the extra few £/$ you save by going third party on actual airline tickets. As when the 1 in 10 time that you need to make a change comes round, the airline will be happy to oblige. Unlike useless lastminute.com employs, out sourced from a call centre in Timbuktu reading of a sheet!”

Helpful Report

Posted 2 years ago

lastminute.com is rated 1.1 based on 355 reviews