lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 370 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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1.1

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They really need to rename their Customer Care dept. As many others have said they lie and cheat you out of money. They were so bad I was forced to cancel a holiday with them. Even though the hotel had a clear FREE cancellation policy they told me the hotel charged me. I went to that hotel and discussed it with the managers, they confirmed they did not and would not charge in my circumstances. Guess what LM said when I proved they were lying? Absolutely nothing, they simply refuse to answer my emails and as for the call centre, they are both rude and incompetent. AVOID, AVOID, AVOID.”

Helpful Report

Posted 3 years ago

“Pathetic service and complete lies told by customer service. I reuqtested for a date change of my flight 5 days ago and no response. When i called customer service umpteen times then also I could not get any response. They kept promising me that I will get an email in an hour which never happened. My blood pressure shot up and I had to see a doctor. The shameless people even after being told did not respond. This company does not deserve any respect and should close down for unethical behaviour and scrupulous business.”

Helpful Report

Posted 3 years ago

“This is the worst travel agency I have ever examined and the worst customer service. After you pay they do not help you in case you need to cancel or change flight dates. A bunch of thieves!! I called them many times - well before my flight date - to request a flight change and they kept coming back to me late until it was less than 24 hours for my flight and then they said they can not help me anymore!!”

Helpful Report

Posted 3 years ago

“It is a pity that it is not possible to rate 0. You have opened a branch in Israel that is probably no different from everything that happens in the world according to the reviews you have. They made a very serious mistake and I was left without a plane ticket and I was charged with cancellation even though they made a mistake instead of checking things out in depth. After a few times I closed flights in front of you, this was definitely the last time and I will make sure that everyone around me does not make transactions through you.”

Helpful Report

Posted 3 years ago

“They are charging me for a ticket date change, more than it would cost me to buy new tickets. I have contacted the airline directly and they've confirmed that a date change would cost 40pounds per person. Lastminute.com is charing me 231! Their customer support is claiming that the airline is lying to me and that there's nothing they can do. I have written proof from the airline. Joke is that I payed lastminute.com extra, so I avoid admin charges for ticket changes. What a joke of a company.”

Helpful Report

Posted 3 years ago

“I have purchased 2 tickets via lastminutes.com, spoken to the airlines on the day flying out and explained that I wanted to cancel one ticket due to breavement, they said they would but I needed to speak to lastminute agent as I purchased through them. The agent I have spoken with was not interested, they had the money and that is that. Never again”

Helpful Report

Posted 3 years ago

“Most useless platform, stay away. They collect your money and use all means to make you not get the service.”

lastminute.com 1 star review on 7th December 2021

Helpful Report

Posted 3 years ago

“They have become a scam company, they will take your booking, then cancel it with the airline and never refund you. There's no way to reach them, try calling their phone number or emailing them about a refund and you'll know what it is like.”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER! RUN AWAY FROM THEM, BUY A TICKET FROM DE DEVIL HIMSELF BUT NOT FROM THEM! If you find any positive review from this company it is probably one of their employees. They are basically scammers, I regret so much for not searching the reviews before booking with them. They cancelled my reservation without my authorization TWO DAYS BEFORE MY FLIGHT!”

Helpful Report

Posted 3 years ago

“If there was a zero star, I would have given it to Lastminute.com. Ernest request to everybody.. please avoid and save the hassle, and your money. In my case, British Airways cancelled my flight, my mistake was that I did not check the reviews left by others, and in this case after 3 months Lastminute.com is processing my refund but debiting a fee of Eur 70. If an airline cancels the flight, why penalize the traveler? NEVER EVER will I be booking via lastminute.com Customer service agent is using a manual for their responses to queries, and other than wasting your time and money, can offer no information or assistance.”

Helpful Report

Posted 3 years ago

“Ruined my life”

Helpful Report

Posted 3 years ago

“Inmiddels wacht ik meer als 13 maanden op mijn geld!!! Elke keer krijg ik als antwoord: nog even geduld.”

Helpful Report

Posted 3 years ago

“DONOT book any flights or hotels with Last minute. As soon as there is a cancellation, they will try and blame it on the third party, but in reality it is thier responsibility if anything goes wrong. Does not matter if you take thier insurance out as well, they DONOT CARE. Horrendous customer service and really bad business management and I am surprised how easily they are getting away with thier scams and lies. AVOID AT ALL COST, pay a little more to airlines or hotels directly and be safe but avoid these scammers.”

Helpful Report

Posted 3 years ago

“Lastminute.com - the worst experience ever We booked flights with lastminute. At some point they (allegedly) sent us an EMAIL to notify that the airline has decided to cancel the return flight. Then as I have never received it the airline's flight left (6 days earlier) and we discovered it on the day when we were trying to check in. Clearly, apart from this mythical email notification, lastminute never moved a finger to let us know that our return flights are no longer there. No texts, no calls. Customer services are now saying that they cannot do anything and complaint form on their website isn't working properly. Lastminute is operating by BravoFly - based in Switzerland - so not UK based. My advice ? Never ever use them for anything. Their customer service is nothing but zero. Would never recommend. Terrible !”

Helpful Report

Posted 3 years ago

“My family of 6 tickets order to Dubai from Manchester been cancelled after 5 days with no reason and without justification, only said that they are not able to confirm my booking, and they issued a refund for me. Meanwhile, I have booked a hotel room and attraction tickets for my family. For me, the Lastminute.com is an unreliable travel agency. You have to think thrice before you booking or ordering any service.”

Helpful Report

Posted 3 years ago

“Terrible terrible customer service and lied to. When I spoke to a rep I was told if I decided to cancel I had a 24 hour window to do so. Well that was a lie.”

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Posted 3 years ago

“Terrible non-existent service. No customer serivce team to speak of, don't respond to emails, don't honour their pricematch guarantee. Avoid like the plague and spend your hard earned cash elsewhere!”

Helpful Report

Posted 3 years ago

“I booked a business trip through Lastminute. I paid for the hotel in full. A few weeks before my trip, I received an email from the hotel demanding payment. I referred this to Lastminute and asked them to liaise with the hotel. Despite numerous phone calls and emails to Lastminute they failed to do so and the hotel cancelled my reservation.”

Helpful Report

Posted 3 years ago

“Absolute fraudsters they stole £800 from me blody scums. Conducting day light robbery they need to be shut down, the customer service is extremely poor, absolute morans. Do not waste a single penny on them honestly blody cunts!!!”

Helpful Report

Posted 3 years ago

“Have a flights available, I booked, took my money straight away, but in 5 min I received email saying not available. Why you took my money. Now I do no have money available to book my flight somewhere else. Where is my money....”

Helpful Report

Posted 3 years ago

lastminute.com is rated 1.1 based on 370 reviews