lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 355 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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Metrics

1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONOT book any flights or hotels with Last minute. As soon as there is a cancellation, they will try and blame it on the third party, but in reality it is thier responsibility if anything goes wrong. Does not matter if you take thier insurance out as well, they DONOT CARE. Horrendous customer service and really bad business management and I am surprised how easily they are getting away with thier scams and lies. AVOID AT ALL COST, pay a little more to airlines or hotels directly and be safe but avoid these scammers.”

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Posted 2 years ago

“Lastminute.com - the worst experience ever We booked flights with lastminute. At some point they (allegedly) sent us an EMAIL to notify that the airline has decided to cancel the return flight. Then as I have never received it the airline's flight left (6 days earlier) and we discovered it on the day when we were trying to check in. Clearly, apart from this mythical email notification, lastminute never moved a finger to let us know that our return flights are no longer there. No texts, no calls. Customer services are now saying that they cannot do anything and complaint form on their website isn't working properly. Lastminute is operating by BravoFly - based in Switzerland - so not UK based. My advice ? Never ever use them for anything. Their customer service is nothing but zero. Would never recommend. Terrible !”

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Posted 2 years ago

“My family of 6 tickets order to Dubai from Manchester been cancelled after 5 days with no reason and without justification, only said that they are not able to confirm my booking, and they issued a refund for me. Meanwhile, I have booked a hotel room and attraction tickets for my family. For me, the Lastminute.com is an unreliable travel agency. You have to think thrice before you booking or ordering any service.”

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Posted 2 years ago

“Terrible terrible customer service and lied to. When I spoke to a rep I was told if I decided to cancel I had a 24 hour window to do so. Well that was a lie.”

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Posted 2 years ago

“Terrible non-existent service. No customer serivce team to speak of, don't respond to emails, don't honour their pricematch guarantee. Avoid like the plague and spend your hard earned cash elsewhere!”

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Posted 2 years ago

“I booked a business trip through Lastminute. I paid for the hotel in full. A few weeks before my trip, I received an email from the hotel demanding payment. I referred this to Lastminute and asked them to liaise with the hotel. Despite numerous phone calls and emails to Lastminute they failed to do so and the hotel cancelled my reservation.”

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Posted 2 years ago

“Absolute fraudsters they stole £800 from me blody scums. Conducting day light robbery they need to be shut down, the customer service is extremely poor, absolute morans. Do not waste a single penny on them honestly blody cunts!!!”

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Posted 2 years ago

“Have a flights available, I booked, took my money straight away, but in 5 min I received email saying not available. Why you took my money. Now I do no have money available to book my flight somewhere else. Where is my money....”

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Posted 2 years ago

“Used condoms company”

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Posted 2 years ago

“Hi there I got bad experience with last minute. com I booked tickets with fully flexible for any change or cancellation and I paid extra money for that. Tickets was London to new Delhi as they are covid situation is very bed they are not issuing visa . I need to change my tickets. I contacted with customer service. Now they charge me extra money. They are not helpful at all.”

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Posted 2 years ago

“Steal your money and disappear. Avoid at all costs. How they sleep at night doing this to people is beyond belief. Wish I'd checked the other reviews before using them”

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Posted 2 years ago

“disgraceful service scam people out of their hard earned money. i booked flights and paid extra for flexible tickets yet when i came to changing them i couldn’t!!! you cant speak to anyone automated system sends you round in circles. alternative dates get rejected via email they have no customer service DO NOT USE !!!”

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Posted 2 years ago

“If I can give less than a 1 star I would ! This is the wort company to book a holiday ever ! "Aparthotel Adagio Amsterdam City South" and do not book at this place !!! Sixt hours after booking holiday for Christmas it was canselled by the hotel saying we pay unrealistic price as a system mystake. No one contact us for changing dates or paying the extra money , that we would agree. Contacting customer service I was told to call the hotel my self and deal with it myself. It was not their responsibility, no matter I bouth the holiday from them, the flights and the hotel aswell. All was paid straight away to them online. After cancellation the system told you you will have email with the correct information about how and when you get your payment back. I am still wayting for it. The worst ever! Do not buy holiday from them!”

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Posted 2 years ago

“They take payment without being able to confirm bookings this happened to me on 2 consecutive days for a flight to Brazil, I have to wait 3-5 day for a refund now im stuck until I receive a refund. CONCLUSION: What if I missed the opportunity to get to my daughters wedding or didn't get to see a loved one before they died, I'm speaking hypothetically. Lastminute.com doesn't give 2 hoots about its customers they are riddled with corporate greedy. Don't ever trust them if you have to travel anywhere important. OUT OF POCKET £3700 AND UNABLE TO FLY ANYWHERE SHOCKING!!!”

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Posted 2 years ago

“Worst ever experience of customer service and flight change with them. They charged for premium support but what I got was no responses for days, customer support agents dropping calls or forwarding your issue to some other department. No resolutions of flight change for days. My money is stuck and they don't even discuss refund. They wouldn't even accept your complaint. Avoid lastminute.com, go somewhere else.”

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Posted 2 years ago

“If I could this company would get negative stars!!! Terrible company........simply dont use them! I booked a short 3 day break to holland and paid extra to change the flights so we could flight out in the morning and take adavantage of the 3 full days. A week or so later I recieved an email saying they had changed my flight from 9 am to 7pm in the evening, which by anyones standards is not acceptable loosing a full day!! so I was given the option to request another departure time, which I did and recieved an email telling me that I would be depart at 10.30 am which I though great only and hour and a half delay so I excepted the time and thought that would be the end of it....nope a few days after theat I recieve all my update flight info and my departure time was now 5.50pm and not the agreed 10.30am am. You only get one change to requested different time so I'm now stuck with it... loosing a full day of my break (I'm only There 3 days). I just feel mislead and frankly ripped off...but companies like this one seem to continue to get away with it!!, I did tried to phone customer services but the guy I spoke to was less than no help, he sound like he was half a sleep and just reading a script to me. no help and absolulety pointless. wouldnt be surprised if there charging a premium to call the customer service too....they definatly seem the type to do that. so please dont use these charlatans its not worth the headache.”

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Posted 2 years ago

“Continuing poor customer service. Phone put down on me when I complained about the limitations imposed on using a voucher that was given instead of a preferred refund. I will never use lastminute.com again and advise anyone to steer well clear of this company.”

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Posted 2 years ago

“Been waiting for 2 months for a refund, they claim they are waiting for a response from the airline, and will chase them up, utter rubbish, I think they are sitting on my money as most airlines refund fairly quickly when they cancel flights now”

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Posted 2 years ago

“Worst company to book flights with, I am waiting for my refund for over 9 weeks and spoke with KLM airline, they told me the issue was with travel agency last-minute but travel agency said issue was with KLM was also told over 1 week ago how much I will get back £467 which now they say that the airline only paying back the cost of ticket for todays cost or value. Rip off merchants, I am going to the ombudsman if I don't get the full payment from these bandits. Beware of these scammers”

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Posted 2 years ago

“It’s a rip-off company I bought two ticket from Turkey to Dubai for £973 they charge me and one of the passenger test positive for the Covid the Turkish airline was happy to cancel the ticket but last minute.com refund me £673 they rip me off with £300 and they keep telling me to get in touch with the airline myself to find out why the refund is only 673 which I did and the airline come back to me and say I need to speak to the agents who they booked the holiday with me because they’re the one who took the money and get the refund Basically it just a little circle death-row you forward and backward so you can close your eyes and accept the rip-off money but I’m not giving up I’m taking it to the ombudsman”

lastminute.com 1 star review on 22nd September 2021

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Posted 2 years ago

lastminute.com is rated 1.1 based on 355 reviews