Leekes Reviews

Name: Leekes
Rating: 3.80

3.8 Rating 298 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from the decorating team, I was served by Stacey and Andrew, just a shame they didn't have the wood filler I wanted.”

Helpful Report

Posted 7 years ago

“Thanks to Del Pugh, bathroom advisor, who helped us choose our bathroom appliances, flooring & tiles within a set budget! We now have a stunning well coordinated bathroom which we are very pleased with !”

Helpful Report

Posted 7 years ago

“Paid £25,000 for a beautiful kitchen from leekes llantrisant . Jon Chater excellent sales person . Kitchen top quality . The following statement is nothing to do with leekes as a company as they do not employ their fitters and tried to mediate with the fitter and tiler to resolve the problem (thankyou Simon Watson ) but I feel I must make you aware they have a recommended fitter called Dave hurst who employs his son James hurst from Cardiff to do any tiling work who has ruined my kitchen floor . 15 to 20 tiles blown and are hollow . James will not rectify the problem as he says he has no money I am now taking the next steps to take him to court . So I would recommend you find your own workmen that you know you can trust who will have public liability insurance should anything go wrong and will resolve / put right any problems that occur”

Helpful Report

Posted 7 years ago

“Kitchen Order (Coventry Store) - Sheraton Kitchen Range Initially we experienced a positive kitchen sales experience, but after the sales rep left the business we had nothing but problems. It's taken over 6 months and 6 separate deliveries to get all the correct items for our kitchen. We've had little or no communication with the management and no one took accountability for our order. Throughout the process - we've been told that we needed to pay more due to the sales person underselling, had our signature appear on paperwork with dates we never visited the store, had items missing which we had to buy and had to time and time again explain what we'd ordered. We've raised a formal compliant to the directors and they've offered us a £50 store voucher as compensation, pretty insulting based on the 6 days I took off work to receive the deliveries and the hours of time we had to invest to get the kitchen we ordered. We're now taking our compliant to the furniture ombudsman to try and find a reasonable solution. My advice - either use a company who specialise just in kitchens or buy something off the shelf. A shame as the Sheraton Kitchen Range is a decent product, I'd be pulling it from Leekes stores if I were them as the poor service reflects poorly on their premium product.”

Helpful Report

Posted 7 years ago

“Visited Llantrisant store today to look for a leather 3 piece, carpet and possibly 6 new dining chairs. Assisted by Elliot, who provided good advice and information on various options. Particularly liked that he was not at all "pushy" and left my wife and I to look around at leisure, but was on hand when needed. Having decided on the 3 piece style and colour, we were then able to try carpet samples under it to get a complimentary match. Also found the dining chairs we wanted. Elliot was then able to give a very good deal, so very satisfied.”

Helpful Report

Posted 7 years ago

“Leighton is a good salesman who has good knowledge of the products and is always willing to resolve queries when asked”

Helpful Report

Posted 7 years ago

“Efficient, friendly ,professional and knowledgeable service provided by David George in the bathroom department”

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Posted 7 years ago

“Many thanks to Michelle Jenkins for her helpfulness, friendliness and patience while choosing our new furniture. Russell & Corinne”

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Posted 7 years ago

“We received a fantastic service provided by Bev Berry the Interior Design Consultant. Over the moon with things she suggested/recommend, as a result we are very happy with the end result.”

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Posted 7 years ago

“the service was excellent and staff could not do enough (Leighton)”

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Posted 7 years ago

“very happy with the service friendly staff”

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Posted 7 years ago

“Michelle jenkins in soft upholstery and Paul Harris in bedroom furniture at the llantrisant store help me alot today. Thank you both.”

Helpful Report

Posted 7 years ago

“I went into the store yesterday and was served by Paul Collier. He was superb, knowledgable and very polite - an advocate for the store. I'll definitely be going back!”

Helpful Report

Posted 7 years ago

“A very lovely assistant (Michelle) at the Llantrisant Store was very professional and very helpful, she made our shopping experience very calm and relaxing and is an asset to your store. Thank you.”

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Posted 7 years ago

“Fantastic sales from Leighton Ahern, great service and price.”

Helpful Report

Posted 7 years ago

“Customer assistants in llantrisant store Bev Katie Michelle in the lighting department were so helpful and couldn't do enough... very nice people”

Helpful Report

Posted 7 years ago

“Del Pugh, Bathroom Advisor was great, she came to the house, designed our ensuite as it was small for a great upgrade, we are really happy. Del helped us chose a new shower and enclosure, tiles, basin,waterfall tap and new flooring. All arrived as stated. We decided to add extra tiles so of course we had to have a new bathroom cabinet! Brilliant! Would definitely recommend Leekes and Del”

Helpful Report

Posted 7 years ago

“Michelle Jones gave excellent advice to help me choose my florist lamp”

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Posted 7 years ago

“Served by Elliot in the furniture department in Llantrisant, great service, looked after us, and found us a great deal. Thank you.”

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Posted 7 years ago

“Came in to the Llantrisant store recently to buy a new armchair and had great service and help from Leighton and Lynne. Excellent service.”

Helpful Report

Posted 7 years ago

Leekes is rated 3.8 based on 298 reviews