Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the customer care that Karen provided us with when purchasing our corner cabinet. A very helpful and delightful member of the Leekes Team. Dr A Y G Youssef”

Helpful Report

Posted 7 years ago

“I ordered 19 rolls of wallpaper with the intention of decorating three rooms but only 13 arrived. The 13 rolls had a mixture of shade codes and were very poorly packaged. I needed 9 for one room, 6 for a second room and 4 for the third room. There were 6 rolls with the same shade code and a mixture of others. Leekes said they only had 7 rolls of the wallpaper left but then sold some of them instead of saving them for me. I said I would keep 6 with the same code so I could at least decorate one room and Leekes arranged for Parcel Force to collect the other 7 which they did. After waiting a week and not receiving a refund for the 13 rolls, I phoned to enquire about when I would get my refund and they said they would chase it up. I am awaiting the money being transferred into my account. To give Leekes their due, Mr Perrin from Leekes, who was gery pleasant, did phone to apologise and sent me a £10 Leekes gift voucher but, as I would have to pay postage, I doubt I will bother.”

Helpful Report

Posted 7 years ago

“Amazing customer service from the Llantrisant garden centre team. I couldn't find what I was looking for but they helped me locate it and we had a bit of a giggle at the same time. Well done Leekes ????”

Helpful Report

Posted 7 years ago

“Great service during our visit to the store, Martin was very knowledgeable on the wood burning stoves. We may be back to buy.”

Helpful Report

Posted 7 years ago

“Customer services from this company is awful. I brought a kitchen from this company, it didn't arrive when we were told it would be, it held up the project, and they incorrectly spec items and when we complained they blamed our fitters not the fact they had miss sold us items and lied to get the deal. No return to calls, and lied when we eventually got hold of someone”

Helpful Report

Posted 7 years ago

“Beverley who served us in lighting was very efficient and asked if she could help as soon as we started looking at lights. She was very knowledgeable regarding the products she was responsible for and extremely helpful.We went away with a purchase that suited our needs exactly. Thank you”

Helpful Report

Posted 7 years ago

“Excellent customer service from the decorating team, I was served by Stacey and Andrew, just a shame they didn't have the wood filler I wanted.”

Helpful Report

Posted 7 years ago

“Thanks to Del Pugh, bathroom advisor, who helped us choose our bathroom appliances, flooring & tiles within a set budget! We now have a stunning well coordinated bathroom which we are very pleased with !”

Helpful Report

Posted 7 years ago

“Paid £25,000 for a beautiful kitchen from leekes llantrisant . Jon Chater excellent sales person . Kitchen top quality . The following statement is nothing to do with leekes as a company as they do not employ their fitters and tried to mediate with the fitter and tiler to resolve the problem (thankyou Simon Watson ) but I feel I must make you aware they have a recommended fitter called Dave hurst who employs his son James hurst from Cardiff to do any tiling work who has ruined my kitchen floor . 15 to 20 tiles blown and are hollow . James will not rectify the problem as he says he has no money I am now taking the next steps to take him to court . So I would recommend you find your own workmen that you know you can trust who will have public liability insurance should anything go wrong and will resolve / put right any problems that occur”

Helpful Report

Posted 7 years ago

“Kitchen Order (Coventry Store) - Sheraton Kitchen Range Initially we experienced a positive kitchen sales experience, but after the sales rep left the business we had nothing but problems. It's taken over 6 months and 6 separate deliveries to get all the correct items for our kitchen. We've had little or no communication with the management and no one took accountability for our order. Throughout the process - we've been told that we needed to pay more due to the sales person underselling, had our signature appear on paperwork with dates we never visited the store, had items missing which we had to buy and had to time and time again explain what we'd ordered. We've raised a formal compliant to the directors and they've offered us a £50 store voucher as compensation, pretty insulting based on the 6 days I took off work to receive the deliveries and the hours of time we had to invest to get the kitchen we ordered. We're now taking our compliant to the furniture ombudsman to try and find a reasonable solution. My advice - either use a company who specialise just in kitchens or buy something off the shelf. A shame as the Sheraton Kitchen Range is a decent product, I'd be pulling it from Leekes stores if I were them as the poor service reflects poorly on their premium product.”

Helpful Report

Posted 7 years ago

“Visited Llantrisant store today to look for a leather 3 piece, carpet and possibly 6 new dining chairs. Assisted by Elliot, who provided good advice and information on various options. Particularly liked that he was not at all "pushy" and left my wife and I to look around at leisure, but was on hand when needed. Having decided on the 3 piece style and colour, we were then able to try carpet samples under it to get a complimentary match. Also found the dining chairs we wanted. Elliot was then able to give a very good deal, so very satisfied.”

Helpful Report

Posted 7 years ago

“Leighton is a good salesman who has good knowledge of the products and is always willing to resolve queries when asked”

Helpful Report

Posted 7 years ago

“Efficient, friendly ,professional and knowledgeable service provided by David George in the bathroom department”

Helpful Report

Posted 7 years ago

“Many thanks to Michelle Jenkins for her helpfulness, friendliness and patience while choosing our new furniture. Russell & Corinne”

Helpful Report

Posted 7 years ago

“We received a fantastic service provided by Bev Berry the Interior Design Consultant. Over the moon with things she suggested/recommend, as a result we are very happy with the end result.”

Helpful Report

Posted 7 years ago

“the service was excellent and staff could not do enough (Leighton)”

Helpful Report

Posted 7 years ago

“very happy with the service friendly staff”

Helpful Report

Posted 7 years ago

“Michelle jenkins in soft upholstery and Paul Harris in bedroom furniture at the llantrisant store help me alot today. Thank you both.”

Helpful Report

Posted 7 years ago

“I went into the store yesterday and was served by Paul Collier. He was superb, knowledgable and very polite - an advocate for the store. I'll definitely be going back!”

Helpful Report

Posted 7 years ago

“A very lovely assistant (Michelle) at the Llantrisant Store was very professional and very helpful, she made our shopping experience very calm and relaxing and is an asset to your store. Thank you.”

Helpful Report

Posted 7 years ago

Leekes is rated 3.8 based on 304 reviews