Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bathroom from leekes- worst decision of my life. Cost a fortune and whole experience was dreadful, bad design, wrong parts, parts not ordered etc. Nightmare fitting took 3 months due to ordering replacements due to faulty plumbing which caused flood. Still over a year on having problems and customer service is not good. Even store manager does not reply to emails for help. Wrote to directors but tepid response & passed me over to customer care. There is a manufacturing issue with units but i Am being reminded they don't make the bathrooms so excuse, excuse. i told them they don'tmake anything they sell but they are still responsible. Very strange attitude. Do not buy a bathroom from these people. Soundsthe same for kitchens”

Helpful Report

Posted 7 years ago

“Price promise and excellent customer service”

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Posted 7 years ago

“avoid the Coventry site, took them 3 months to get my table and chairs in for me, couldn't even be bothered to call us when they had arrived. pick them up on Sunday and oh what a surprise the chairs are all different one is broken and they off us shop soiled chairs as a replacement. they couldn't even refund us our money as the head office does allow them to do credits at the weekend, was told I would get a call this morning to sort out the refund, guess what no call as of yet and is 2.15 in the afternoon. s I take it I will have to either contact them or go to the shop again which is about 10 miles from my house.”

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Posted 7 years ago

“Just like to mention Karen in furniture was very helpful on sat April 22nd, getting a very heavy table in the car, with the ever so helpful josh too! Thankyou! Def recommend”

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Posted 7 years ago

“excellent customer service all round from the store yesterday, couldn't fault any of the departments that we visited.”

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Posted 7 years ago

“Leeks in Bilston furniture store try and AVOID some staff are more than helpfully and others I found quite rude and no customer skills at all!! The Manager's 2 males again they need to be trained how to talk to staff and members of the public, I have witnessed them being rude to there own staff treating them like dirt. I was due to spend in total £4500 in the furniture dept and bathrooms but the way the spoke to me, I will not be spending my money in Leeks in Bilston. Please send the Managers on training how to be polite and heldful to customers”

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Posted 7 years ago

“Service was bad.and I brought the same chair and foot stool £260 cheaper on the internet and no delivery charge.”

Helpful Report

Posted 7 years ago

“Terrible service. I have never complained before and yet having received the worst service from Leekes for both our windows and kitchen, I am here writing about the disgusting treatment we have received from Leekes..... To try to keep things brief, for our windows: After signing the finance contract paperwork and also having had the final survey carried out for our windows, Leekes contacted us almost 5 weeks later to demand an additional £1,100 or they would not supply the windows. To give context to the timeframe, we had been told to expect installation in approximately 6 - 8 weeks. Leekes then assured the windows would then be delivered within 10 days, a timeframe that they did not stick to. When the windows finally arrived, all of the windows for the front of the house were incorrect and didn't match our order. For our kitchen: Between placing our order and receiving delivery of the worktops, the worktops in our order were changed without discussing this with us. It took me raising this during installation before Leekes acknowledged we had been sent the wrong products. Initially Leekes kitchen department refused to remedy the error, and told us to accept the worktops or go elsewhere. Their customer service team became involved but, having delivered a further two sets of worktops to us, none of these matched each other and we were told we would have to wait up to a month to have matching worktops, or we should go elsewhere. We went elsewhere...! In addition, the sink sent to us was broken and needs to be replaced. Leekes had also not ordered the sink trap, waste pipe etc. For our lighting strips, they failed to order a transformer to make it work. A cutlery tray that we requested was not ordered. It is 5 weeks since we received the kitchen, and still we do not have a working kitchen.....”

Helpful Report

Posted 7 years ago

“Happy to take your money but not communicate or trust the customer when they are in the wrong five times on one order. Failed to deliver after 8 weeks. 3 items appeared after 5 weeks but one item missing, failed promise to issue it quickly and then on second request the wrong item arrives (again slower than promised) and they won't replace until item received back (or after a big push) when in the hands of their agent - but they are happy to take the customers money and waste their time and not pick up the phone. Amazingly now the wrong item arrives again and refund will not be given until the customer ensures they return he item back. What do they say about it..." it's our policy!" What to mess up and then mistrust the customer but happily withhold the customers money for 8 weeks!”

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Posted 7 years ago

“excellent service throughout the store particularly have to mention the two ladies on the furniture floor !”

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Posted 7 years ago

“Not good customer service. They chipped my table on delivery and wont repair or replace”

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Posted 7 years ago

“Excellent service from Michelle Jenkins and the Customer Service team. Delivery on time and painless. Very polite and helpful delivery men.”

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Posted 7 years ago

“Items are WAY overpriced. I understand that stores have overheads but ALWAYS do a quick search on the web before you buy anything. Their "so-called" price match guarantee also isn't worth toffee! It has to be matched to another store within a 5 mile radius, a joke!”

Helpful Report

Posted 7 years ago

“Overpriced with cocky "standoff-ish" staff”

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Posted 7 years ago

“Conservatory Roof Replacement In April 2016 we discussed replacing our glass conservatory roof with a new hi-tech super-insulated, tile-effect solution offered by Leekes of Melksham. We agreed a price without quibbling of just under £15k because we trusted Leekes to look after us. The new roof (UltraRoof 380) is made by UltraFrame. We were told the whole project would take 4-5days. In fact, it took 97 days. I pointed out that problems with leaking gutters were a major factor in wanting a new roof. Work started on 13SEP16 by removing the glass roof and that afternoon, heavy thunderstorms poured rain into the conservatory, unprotected by the promised temporary roof that never materialised. A new aluminium box gutter was fitted replacing the very similar existing one, except this new one leaked rainwater that poured in through the newly plastered ceiling after the first heavy shower. Other leaks that appeared in the guttering were ‘sealed’ with silicone and aluminium sticky tape. (It shouldn’t leak in the first place!) The roof could not be finished because UltraFrame continually sent poorly finished parts that did not fit my building no less than 4 times in over 3 months. It seems no-one had bothered to make a 3D technical drawing of my conservatory to design parts that would fit. Eventually, off-the-shelf parts were modified on site by the Leekes fitter to make the design work. To make matters worse, I was dragged by Leekes into an argument with the manufacturers who obdurately refused to acknowledge any problems with their ‘design’. Leekes fitters were very good. They were tidy, polite and worked hard to achieve the best they could with sub-standard components – and they turned up when they said they would. Leekes management however were very disappointing in how they handled this over-selling and under-delivering and with the troubled installation of the so-called ‘hi-tech’ product. At no point did I feel they had my interests, as the customer, at heart. They were very protective of the manufacturer whose product I rate as poor and were mostly concerned with squeezing every penny from this venture by using the small print on the contract. The Operations Manager took over 5 weeks to reply to my letter of complaint. Had it not been for the excellent advice from Trading Standards I don’t believe Leekes would have offered any compensation whatsoever.”

Helpful Report

Posted 7 years ago

“We recently purchased a G Plan lounge suite to the value of £8000. The Leekes delivery men had no idea how to put together the suite and claimed that the brackets of the suite needed bending into position. G Plan technical advisor inspected the following week and advised that the suite was fine but had been left by the delivery men in an unsafe position and could very easily have tipped over as it had not been assembled coŕrectly. Would never consider Leekes for a similar purchase again.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Had a Kitchen quote from Bilston. They reluctantly came to our house to measure up. After a week we were asked to come into the store to discuss. We went through the quote with him and it was handy as we could see what items he had put on the quote. After about 3 hours he finally gave us the price of just under £10k. But then went on to try and pressurize us into putting a 10% deposit to secure this. I said I have other quotes coming in and am waiting to see what design they had come up with and how much. When I asked for the quote and a sketch of the design so we could see what we are getting he refused and told us that it was the property of Leekes and with out the deposit he could not give us the design. How can I check with other companies if I only have a price not a description. Sent a complaint a week ago and phone them today and still no reply. Maybe I should take my hard earned cash and go somewhere else. I will not be pressurized into high pressure selling....”

Helpful Report

Posted 8 years ago

“Everything, from start to .... well, a year down the line... not finished. Surveyor mis-measured so the roof didn't fit, which caused a 2 month delay to a project that was already running 9 months late. Leekes were unable to advise on heating needs for our conservatory, so we were left to sort that ourselves. They used a product to cover our balcony that we were subsequently advised we couldn't walk on! The product wasn't fitted properly and it caused a leak which then damaged the ceiling of our utility room. Contact has been intermittent and fraught. We have been passed from project manager to project manager (currently on number 3). We have no idea when the project will be finished and have found this incredibly stressful. Would never recommend Leekes to anyone.”

Helpful Report

Posted 8 years ago

“I would not give any stars to this store. I have just given one to show up on the screen. Very poor service. I strongly advise people not to waste time shopping for curtains, blinds, UPVC windows. Very poor quality and survey was wrong. You have to fight to get what you want s paperwork was wrong. surveyor did a lot of mistakes. poor quality work on windows, did not keep to agreed dates. Forgot to place the order as agreed. Blinds were fitted without child safety cords. Fitter failed to fix brackets correctly. Left dust everywhere. Blinds were fitted wrong side out. Could not even keep to the agreed time when we made appointments for workmen to come.”

Helpful Report

Posted 8 years ago

Leekes is rated 3.8 based on 304 reviews