Name: Leekes
Rating: 3.80

“Service was bad.and I brought the same chair and foot stool £260 cheaper on the internet and no delivery charge.”

Posted 7 years ago

“Terrible service. I have never complained before and yet having received the worst service from Leekes for both our windows and kitchen, I am here writing about the disgusting treatment we have received from Leekes..... To try to keep things brief, for our windows: After signing the finance contract paperwork and also having had the final survey carried out for our windows, Leekes contacted us almost 5 weeks later to demand an additional £1,100 or they would not supply the windows. To give context to the timeframe, we had been told to expect installation in approximately 6 - 8 weeks. Leekes then assured the windows would then be delivered within 10 days, a timeframe that they did not stick to. When the windows finally arrived, all of the windows for the front of the house were incorrect and didn't match our order. For our kitchen: Between placing our order and receiving delivery of the worktops, the worktops in our order were changed without discussing this with us. It took me raising this during installation before Leekes acknowledged we had been sent the wrong products. Initially Leekes kitchen department refused to remedy the error, and told us to accept the worktops or go elsewhere. Their customer service team became involved but, having delivered a further two sets of worktops to us, none of these matched each other and we were told we would have to wait up to a month to have matching worktops, or we should go elsewhere. We went elsewhere...! In addition, the sink sent to us was broken and needs to be replaced. Leekes had also not ordered the sink trap, waste pipe etc. For our lighting strips, they failed to order a transformer to make it work. A cutlery tray that we requested was not ordered. It is 5 weeks since we received the kitchen, and still we do not have a working kitchen.....”

Helpful Report

Posted 7 years ago

“Happy to take your money but not communicate or trust the customer when they are in the wrong five times on one order. Failed to deliver after 8 weeks. 3 items appeared after 5 weeks but one item missing, failed promise to issue it quickly and then on second request the wrong item arrives (again slower than promised) and they won't replace until item received back (or after a big push) when in the hands of their agent - but they are happy to take the customers money and waste their time and not pick up the phone. Amazingly now the wrong item arrives again and refund will not be given until the customer ensures they return he item back. What do they say about it..." it's our policy!" What to mess up and then mistrust the customer but happily withhold the customers money for 8 weeks!”

Helpful Report

Posted 7 years ago

“excellent service throughout the store particularly have to mention the two ladies on the furniture floor !”

Helpful Report

Posted 7 years ago

“Not good customer service. They chipped my table on delivery and wont repair or replace”

Helpful Report

Posted 7 years ago

“Excellent service from Michelle Jenkins and the Customer Service team. Delivery on time and painless. Very polite and helpful delivery men.”

Helpful Report

Posted 7 years ago

“Items are WAY overpriced. I understand that stores have overheads but ALWAYS do a quick search on the web before you buy anything. Their "so-called" price match guarantee also isn't worth toffee! It has to be matched to another store within a 5 mile radius, a joke!”

Helpful Report

Posted 7 years ago

“Overpriced with cocky "standoff-ish" staff”

Helpful Report

Posted 7 years ago

“Conservatory Roof Replacement In April 2016 we discussed replacing our glass conservatory roof with a new hi-tech super-insulated, tile-effect solution offered by Leekes of Melksham. We agreed a price without quibbling of just under £15k because we trusted Leekes to look after us. The new roof (UltraRoof 380) is made by UltraFrame. We were told the whole project would take 4-5days. In fact, it took 97 days. I pointed out that problems with leaking gutters were a major factor in wanting a new roof. Work started on 13SEP16 by removing the glass roof and that afternoon, heavy thunderstorms poured rain into the conservatory, unprotected by the promised temporary roof that never materialised. A new aluminium box gutter was fitted replacing the very similar existing one, except this new one leaked rainwater that poured in through the newly plastered ceiling after the first heavy shower. Other leaks that appeared in the guttering were ‘sealed’ with silicone and aluminium sticky tape. (It shouldn’t leak in the first place!) The roof could not be finished because UltraFrame continually sent poorly finished parts that did not fit my building no less than 4 times in over 3 months. It seems no-one had bothered to make a 3D technical drawing of my conservatory to design parts that would fit. Eventually, off-the-shelf parts were modified on site by the Leekes fitter to make the design work. To make matters worse, I was dragged by Leekes into an argument with the manufacturers who obdurately refused to acknowledge any problems with their ‘design’. Leekes fitters were very good. They were tidy, polite and worked hard to achieve the best they could with sub-standard components – and they turned up when they said they would. Leekes management however were very disappointing in how they handled this over-selling and under-delivering and with the troubled installation of the so-called ‘hi-tech’ product. At no point did I feel they had my interests, as the customer, at heart. They were very protective of the manufacturer whose product I rate as poor and were mostly concerned with squeezing every penny from this venture by using the small print on the contract. The Operations Manager took over 5 weeks to reply to my letter of complaint. Had it not been for the excellent advice from Trading Standards I don’t believe Leekes would have offered any compensation whatsoever.”

Helpful Report

Posted 7 years ago

“We recently purchased a G Plan lounge suite to the value of £8000. The Leekes delivery men had no idea how to put together the suite and claimed that the brackets of the suite needed bending into position. G Plan technical advisor inspected the following week and advised that the suite was fine but had been left by the delivery men in an unsafe position and could very easily have tipped over as it had not been assembled coŕrectly. Would never consider Leekes for a similar purchase again.”

Helpful Report

Posted 7 years ago

“We recently purchased a G Plan lounge suite to the value of £8000. The Leekes delivery men had no idea how to put together the suite and claimed that the brackets of the suite needed bending into position. G Plan technical advisor inspected the following week and advised that the suite was fine but had been left by the delivery men in an unsafe position and could very easily have tipped over as it had not been assembled coŕrectly. Would never consider Leekes for a similar purchase again.”

Helpful Report

Posted 7 years ago

“Had a Kitchen quote from Bilston. They reluctantly came to our house to measure up. After a week we were asked to come into the store to discuss. We went through the quote with him and it was handy as we could see what items he had put on the quote. After about 3 hours he finally gave us the price of just under £10k. But then went on to try and pressurize us into putting a 10% deposit to secure this. I said I have other quotes coming in and am waiting to see what design they had come up with and how much. When I asked for the quote and a sketch of the design so we could see what we are getting he refused and told us that it was the property of Leekes and with out the deposit he could not give us the design. How can I check with other companies if I only have a price not a description. Sent a complaint a week ago and phone them today and still no reply. Maybe I should take my hard earned cash and go somewhere else. I will not be pressurized into high pressure selling....”

Helpful Report

Posted 7 years ago

“Everything, from start to .... well, a year down the line... not finished. Surveyor mis-measured so the roof didn't fit, which caused a 2 month delay to a project that was already running 9 months late. Leekes were unable to advise on heating needs for our conservatory, so we were left to sort that ourselves. They used a product to cover our balcony that we were subsequently advised we couldn't walk on! The product wasn't fitted properly and it caused a leak which then damaged the ceiling of our utility room. Contact has been intermittent and fraught. We have been passed from project manager to project manager (currently on number 3). We have no idea when the project will be finished and have found this incredibly stressful. Would never recommend Leekes to anyone.”

Helpful Report

Posted 7 years ago

“I would not give any stars to this store. I have just given one to show up on the screen. Very poor service. I strongly advise people not to waste time shopping for curtains, blinds, UPVC windows. Very poor quality and survey was wrong. You have to fight to get what you want s paperwork was wrong. surveyor did a lot of mistakes. poor quality work on windows, did not keep to agreed dates. Forgot to place the order as agreed. Blinds were fitted without child safety cords. Fitter failed to fix brackets correctly. Left dust everywhere. Blinds were fitted wrong side out. Could not even keep to the agreed time when we made appointments for workmen to come.”

Helpful Report

Posted 7 years ago

“Absolutely shocking after sales their guy came out to us after having problems with their windows and was more or less told nothing they can do made up loads of excuses as to why and we signed a contract glad we kept some money back as we were told we didn't have to pay until we were totally satisfied with the job which we're not”

Helpful Report

Posted 8 years ago

“Order number: cn-09-849994 Ordered a cloakroom suite it arrived with 3 broken parts, after reordering the 3 parts they again turned up broken, the third time they were ok but my fitter could`nt come back to finish the job for a week, No apology or response from leekes”

Helpful Report

Posted 8 years ago

“Really bad customer service especially when dealing with head office. No thought for the customer and very poor communication. We ordered a sweater in February to find out in May that it was never ordered. It has took 7 months to finally get the setter we me having to do all the chasing. We had no phone calls or anything in writing to keep us informed of how things were progressing. Even after being offered compensation I had to ring again to sort this out. They also gave out a premium line number for customers to call which they deny exsists. I have since rang this again and I can tell you that it does. Have no issue with buying things of the shelf but never order anything. Due to all this I will not be shopping there at all any more.”

Helpful Report

Posted 8 years ago

“We purchased a door and glazing. Incorrect survey, poor levels of contact regarding visits and the staff at Head Office have an attitude problem. The sales staff and fitters were fine though.”

Helpful Report

Posted 8 years ago

“Where to start. Purchased 5 appliances on 5/5/16 totalling over £4000 and was guaranteed the items were not only available but would be delivered 6 weeks later and by 16/6/16. 2 items delivered on schedule direct by Rangemaster so no complaint with RM. I had no contact from Leekes by letter, phone or e-mail by 9/6 which was also a week before my scheduled date, there followed a succession of phone calls to customer services and in the absence of any responses I had to rely on the initial salesperson to try and get some answers in establishing where my three outstanding items were. The integrated goods were needed as part of the kitchen installation starting 16/6. On 17/6 I got a call from customer services and I said I had given up on ever getting a call from CS with a response " well I'm calling you now aren't I" so add sarcasm into the fold. The dishwasher and fridge freezer would be delivered on 20/6 and 2 days after the kitchen fitter had moved on to a new job. Delivery of both items complete howeverit transpired both were the wrong items and contact with the delivery driver within 45mins of delivery resulted in his refusal to collect said items, they were wrong size and not inter grated as required. I had to order the goods elsewhere and would recommend AO.com as not only competitive prices but excellent service. It has taken Leekes 3 weeks to collect the items and as for my washing machine I can only conclude it is still in the process of being manufactured as I have never to this day had contact from Leekes with an update. I have never received so much as an apology which given the lack of service generally received is of no surprise.The initial salesperson Kirsty went above and beyond her duty in her attempts to bring this matter to a satisfactory conclusion but to no avail and she was not only embarrassed but very sympathetic. There are some serious training needs identified within the company and I will ensure that anyone that will listen will never encounter the same CS that I endured, you have been warned.”

Helpful Report

Posted 8 years ago

“Wrong items delivered, house wrecked...marks and dents on the walls, charged for a warranty without my consent resulting in monies being taken fraudulently and my data being given to a third party without my consent. Shocking customer service. I would advise against using this company”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Leekes Reviews