Name: Leekes
Rating: 3.80

“This is a review for Leekes Windows! On the 19/3/2015 we placed an order with Leekes in Bilston for 8 new windows and a front door. Exactly 12 months ago today the installation started and it has been an absolute nightmare. Extremely poor quality workmanship followed by apology after apology then Months of repeat visits and arguing with the company ending up almost with a legal battle. The issues included but weren't limited to brick work filled with expanding foam, damaged Windows and window cills and the door needed to be replaced 3 times. I would like to warn everyone of the ongoing issues we have had so they can make an informed decision on whether they use this company or not. They are based nation wide and have outlets in Wales. Would I recommend them NEVER absolute disgrace as shouldn't be in the window trade. The mangers have put profit over customer service first every time.”

Helpful Report

Posted 8 years ago

“I placed an order for some garden furniture. There is no indication on the site as to expected delivery times. Once placed the 'Estimate' given was two weeks - acceptable. In reality delivery was going to be over four weeks. Partly because we live outside their 'normal van delivery area' but also because they had had a very successful web promotion. June has not been the best month of the summer but I'd like to have been able to use my garden furniture in the better days!!”

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Posted 8 years ago

“I would like to Thank Christopher from the garden furniture department at Cross Hands for providing excellent customer service when I recently bought the Jamie Oliver feastable dining set. He really went the extra mile in ensuring we were happy and sorted out a minor delivery problem very promptly. if all staff take a leaf out of his book you won't go far wrong Thank you !!”

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Posted 8 years ago

“I rang leekes about a problem with my bedding and a very nice lady named Ann sorted it out for me in the Cross Hands branch. Well done Leekes on your customer service.”

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Posted 8 years ago

“Hi bought a suite & lounge chair more than satisfied with both. very impressed with Karan who was most helpful. Delivered on time. Excellent performance allround.”

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Posted 8 years ago

“Excellent customer service from Michelle Jenkins from the Llantristant store.....very helpful....”

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Posted 8 years ago

“My son and his wife bought two sofas from Leekes for £2000. Because they had spent so much money they qualified for vouchers worth £100. They bought various household goods with the vouchers. When the sofas arrived they were not of the same quality as the ones in store and were different shades. They did not match. They had waited nearly 6 months for delivery. Leekes had offered all sorts of feeble excuses for the delay. Anyway, my son asked for the furniture to be taken away and a refund to be issued. When he checked his bank balance they had refunded only £1900. When he checked with the store they said that they had deducted £100 for the vouchers. My son and his wife had spent the £100 on things they did not really want but because they were only valid in Leekes they used them. He offered the goods back but they said that the goods had exceeded the returns time and were now used. Don't deal with them. They are too expensive. Always compare their prices online.”

Helpful Report

Posted 8 years ago

“Always, ALWAYS check online if you can get a better deal than Leekes. Over nearly 40 years of dealing with them one can almost guarantee that you can buy something for almost half what Leekes charge. They have stung me several times. On some occasions I have managed to return the items during the cooling off period. One example was when we bought a three-piece conservatory furniture. Cost was £1800. We ordered one but when we got home we browsed it on line and sourced the same one in Cornwall for £800. We added two side tables and the total cost was just under £1200 delivered free from the West Country. Bought a tin opener, £6.95. Found the same one elsewhere for £1.99. These examples are just two of many dealings with them. When a roofer did some work on our house a conversation with him ended up talking about Leekes. He saw a dining suite in Leekes for nearly £3000 (a lot I know). He Googled it and found the exact one in France. He and his wife hired a Luton van, travelled to France by ferry, stayed and enjoyed a weekend there, bought the dining suite and the total cost was just over £1000. My warning to you . . . CHECK BEFORE YOU BUY. THEY WILL STING YOU.”

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Posted 8 years ago

“I recently purchased a new front door from Leekes, Llantrisant. The two young fitters who came to install were Steve & Daniel, they were superb at their job. Their workmanship was exemplary, so neat & tidy, compliments are coming in daily. I have been told that Steve & Daniel, are the A team of installers of doors, and so they were. There was a broken flower pot by the door, on leaving they indicated they had even 'repaired' that for me. A team? oh yes they were!”

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Posted 8 years ago

“my wife and i went to leekes crosshands looking for a cross trainer, we are both inexperienced in this area so we were lucky that Daniel was there to assist us, he spent a long time explaining the benefits of each of the machines, his vast knowledge was very reassuring for us, he lrt my wife try many of the machines to see which one best suited her, we didnt feel under any pressure to buy at any time, as a result of the great service of Daniel we are now awaiting delivery of a beautiful kettler eliptical p cross trainer, next time you see us in leekes we shall be alot skinnier, thanks dan and you team. gerald keenan”

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Posted 8 years ago

“Bought a suite from leekes great quality delivered on date expected. Kept up to date before hand and delivery driver rang early on day of delivery to give us time slot. The service from sale at store to delivery was first class. It's not the first large item we have had from leekes . Great quality and service would reccomended to friends and family”

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Posted 8 years ago

“Leekes are a complete bunch of con artists, purchased a sofa from them in March after visiting their showroom in Bilston. The sofa is of nowhere near the quality of the display item that we sat on in the store, cushions and covers had pretty much had it within one month and the response from Leekes was that it is fair wear and tear and they would expect this to happen.Please be aware that when you buy from these you're not going to get what you paid for, I'm currently taking legal advice with regards to resolving the matter, don't get conned like myself.”

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Posted 9 years ago

“Having been looking for new sofas for a while now, my husband and I were really impressed by the excellent help and knowledge given to us today by Louise Cripps at your store in Melksham. She was friendly, kind and offered practical advice, enabling us to reach a decision on our new furniture. We both wanted different products, my husbands choice from a different store! So a big thanks to Louise, I got the furniture I wanted, even though I had to compromise slightly on my chosen colour. Looking forward to it being delivered now.”

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Posted 9 years ago

“We've been shopping at Leekes for years. We bought our kitchen island from here as they stocked the same brand as our built in kitchen. Quick delivery and great service. Sales are always brilliant and they always have what we are looking for in the store in Coventry. Never disappoints”

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Posted 9 years ago

“just dont buy from leekes, the aftersales is a sheer let down, say one thing to keep you happy then totally ignore you, bad service, and very bad attitude. they will promice a problem will be rectified and then you will hear nothing from them. i doubt very much if the staff would last a day working for its rivals, total bunch of con artists.”

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Posted 9 years ago

“I am so disgruntled and disappointed with the Leekes Store. I purchased a dinner table set on 03-01-2015 and paid the full price for it. I also purchased another smaller table and the after care 5 year cover worth £120. Due to circumstances beyond my control I have had to cancel the order on 09/01/2014 at which point I was informed by store manager Jon, from the Coventry store that I will incur a charge- 20% of the final amount on the receipt which is £1033.00. I pointed out that the goods had not been delivered yet and he told me that the goods could be ready for delivery on 10/01/2015 but I told him that the earliest delivery date was 13/01/2015 at which point he said they could charge me for more - even the storage as this was outside the 5day window. I feel that this is grossly I unfair trading as the cancellation/cooling off period is only 5days unlike and other stores which are 7, 14, 21, 28 days. According to Jon, the 20% cancellation will cover the delivery charge even though the goods have not been delivered and the after care cover which has not even commenced.The goods were due to be delivered on 14/01/2014. I feel this is day- light robbery as I have to lose my hard earned cash amounting to £206 for the goods that I didn't even receive. I didn't sign any contract to say I agree with their terms and conditions. I must admit, I liked a lot of their products and their quality. I was hoping to do some future shopping at their stores but following this experience will not be setting my foot to any of their stores again.”

Helpful Report

Posted 9 years ago

“I am so disgruntled and disappointed with the Leekes Store. I purchased a dinner table set on 03-01-2015 and paid the full price for it. I also purchased another smaller table and the after care cover. Due to circumstances beyond my control I had to cancel the order on 09/01/2014 at which point I was informed by store manager Jon that I will incur a charge- 20% of the final amount on the receipt. I feel this is unfair trading as the cancellation period is only 5days unlike and other stores which are 7, 14, 21 days. The 20% charge incurred covers the delivery charge and the after care cover. This is a daylight robbery. As I liked other products in the store I was hoping to do some future shopping there but with this experience I don't think I'll be setting my foot there again.”

Helpful Report

Posted 9 years ago

“See email chain with one of the directors: Chris Leeke. Leekes LTD, Mwyndy Business Park, Pontyclun, Rhondda Cynon Taff, CF72 8PN Ref: SO-03-596035 Dear Chris Leeke, Thank you for your letter dated 20/05/2014, I appreciate your apologies but after all the let downs we have had from the Leekes, I feel that that isn’t enough. Going forward from your letter I do appreciate that we had £100 in store vouchers and a loan sofa. The loan sofa would be required due to the error Leekes made with the colour and since the lack of room we have in the property the old Sofa was discarded to allow for the promised date (which was abided by). I was advised by Nia Jones in Cross Hands and Maria in customer Service that that is something they would offer in a circumstance like this. I would also like to advise that we made it clear that the sofa would be removed the day before we have a delivery date set in stone due to the lack of room we have. This information was passed on to the lady who took our sale in the furniture department Leekes (I believe that was Lyn). Can you advise that this isn’t a common form of practice to undertake? I have purchased sofas in the past and have always undertaken this process (Without any faults). The reason why I decided Leekes this time was the fact that I have worked for you and know that quality and customer service is driven through from top to bottom. The leekes name and brand speaks for itself! Unfortunately…This has fallen far short from what I was expecting and feel that the service has been the worse experience I have ever had. I work for BT Wholesale and deal with large international customers on a daily basis and have been trained to give nothing but the best customer service and always insure that the customer is kept up to date without them chasing me. Leekes on the other hand seem to take a stance on the customer needs to chase. Who would have advised me if I didn’t chase my sofa for its promised delivery date in May? I called a couple of days before delivery date to be told “I’m afraid that there is an issue with the supplier getting that material and there is going to be a delay”. So look at the following that I put to you under a rough guide since I don’t have letters in front of me: 1: Order the sofa in January 2014 2: March the sofa arrives at my property (Wrong colour) 3: I was told that they will escalate to the supplier but we could be looking at another 8 weeks 4: I was told that the sofa is looking to be delayed again due to the manufacturer closing the factory for two weeks in April 5: Had a delivery date set for May 12th 6: I called a couple of days before to double check that the sofa is coming (Clearly I had lost faith in Leekes to do this) 7: I was told that there is a delay due to the Manufacturer having an issue with their supplier getting the colour we requested. 8: Told that the target date was early June/July (Not set in Stone though) 9: I asked Marie to issue a full refund due to the timescale and let down’s we have occurred. A question for you and your support: Why wasn’t the issue with the fabric picked up once I said the sofa was the wrong colour? The manufacturer should clearly know what orders they have and how much fabric is needed. So with the above, it is clear that there was a breakdown and focus on getting this escalation/complaint resolved for my partner Simone and I. The transition process from start to finish (no finish really) has been lack less and a complete shambles. This to me would seem like a company that has newly opened and doesn’t have a clue on what customer service is about! The leekes brand has been around for years and that is the shocking thing. Going on from that we have the £100 in store vouchers. The vouchers were issued to Simone and I due to the sofa being the wrong colour highlighted above under number 2. Are you now advising that the £100 in store Vouchers were issued to us because you knew that all the above was happening from the start? The reason for my complaint in to you was to seek further compensation due to the issue from 3 onwards. I state the following from your letter “However I believe that the £100 in store vouchers you received from Glyn Morgan the Store Manager along with the loan suite is a fair and reasonable gesture of goodwill for the inconvenience encountered, and I and not prepared to increase this” so you are clearly saying you knew about all above issue from the day the loan sofa and vouchers were issued. This is how your letter comes across I’m afraid and that is how several others read it. I can understand that the £100 vouchers were given for the initial delay but not all the other issues I have encountered on the deration of this roller-coaster ride. My partner is terminally ill and has advised you that the sofa was crucial for my partner’s health but since you have failed your agreement the £100 was issued. The customer service and further agreement was broken several times again after that hence why I now seek further damages/compensation. My partner has been severely ill with the stress and manic conditions you have left her with. I look forward to your reply within 14 days. ** This is after Chris Leeke advising he is sorry and that the £100 voucher is fair. Do you think so?? So review this....January I purchased the sofa. Sofa was delivered about 6 weeks later and was wrong colour. New sofa ordered again and was told it will be delayed due to the factory being closed for two weeks. Then I was advised that this would be delayed even further due to the fabric being out of stock. Go and get your items from a different shop, you can get them cheaper, same quality and better customer service. I am now enjoying my new sofa from a different company. Thanks”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Leekes Reviews