Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking after sales their guy came out to us after having problems with their windows and was more or less told nothing they can do made up loads of excuses as to why and we signed a contract glad we kept some money back as we were told we didn't have to pay until we were totally satisfied with the job which we're not”

Helpful Report

Posted 8 years ago

“Order number: cn-09-849994 Ordered a cloakroom suite it arrived with 3 broken parts, after reordering the 3 parts they again turned up broken, the third time they were ok but my fitter could`nt come back to finish the job for a week, No apology or response from leekes”

Helpful Report

Posted 8 years ago

“Really bad customer service especially when dealing with head office. No thought for the customer and very poor communication. We ordered a sweater in February to find out in May that it was never ordered. It has took 7 months to finally get the setter we me having to do all the chasing. We had no phone calls or anything in writing to keep us informed of how things were progressing. Even after being offered compensation I had to ring again to sort this out. They also gave out a premium line number for customers to call which they deny exsists. I have since rang this again and I can tell you that it does. Have no issue with buying things of the shelf but never order anything. Due to all this I will not be shopping there at all any more.”

Helpful Report

Posted 8 years ago

“We purchased a door and glazing. Incorrect survey, poor levels of contact regarding visits and the staff at Head Office have an attitude problem. The sales staff and fitters were fine though.”

Helpful Report

Posted 8 years ago

“Where to start. Purchased 5 appliances on 5/5/16 totalling over £4000 and was guaranteed the items were not only available but would be delivered 6 weeks later and by 16/6/16. 2 items delivered on schedule direct by Rangemaster so no complaint with RM. I had no contact from Leekes by letter, phone or e-mail by 9/6 which was also a week before my scheduled date, there followed a succession of phone calls to customer services and in the absence of any responses I had to rely on the initial salesperson to try and get some answers in establishing where my three outstanding items were. The integrated goods were needed as part of the kitchen installation starting 16/6. On 17/6 I got a call from customer services and I said I had given up on ever getting a call from CS with a response " well I'm calling you now aren't I" so add sarcasm into the fold. The dishwasher and fridge freezer would be delivered on 20/6 and 2 days after the kitchen fitter had moved on to a new job. Delivery of both items complete howeverit transpired both were the wrong items and contact with the delivery driver within 45mins of delivery resulted in his refusal to collect said items, they were wrong size and not inter grated as required. I had to order the goods elsewhere and would recommend AO.com as not only competitive prices but excellent service. It has taken Leekes 3 weeks to collect the items and as for my washing machine I can only conclude it is still in the process of being manufactured as I have never to this day had contact from Leekes with an update. I have never received so much as an apology which given the lack of service generally received is of no surprise.The initial salesperson Kirsty went above and beyond her duty in her attempts to bring this matter to a satisfactory conclusion but to no avail and she was not only embarrassed but very sympathetic. There are some serious training needs identified within the company and I will ensure that anyone that will listen will never encounter the same CS that I endured, you have been warned.”

Helpful Report

Posted 8 years ago

“Wrong items delivered, house wrecked...marks and dents on the walls, charged for a warranty without my consent resulting in monies being taken fraudulently and my data being given to a third party without my consent. Shocking customer service. I would advise against using this company”

Helpful Report

Posted 8 years ago

“This is a review for Leekes Windows! On the 19/3/2015 we placed an order with Leekes in Bilston for 8 new windows and a front door. Exactly 12 months ago today the installation started and it has been an absolute nightmare. Extremely poor quality workmanship followed by apology after apology then Months of repeat visits and arguing with the company ending up almost with a legal battle. The issues included but weren't limited to brick work filled with expanding foam, damaged Windows and window cills and the door needed to be replaced 3 times. I would like to warn everyone of the ongoing issues we have had so they can make an informed decision on whether they use this company or not. They are based nation wide and have outlets in Wales. Would I recommend them NEVER absolute disgrace as shouldn't be in the window trade. The mangers have put profit over customer service first every time.”

Helpful Report

Posted 8 years ago

“I placed an order for some garden furniture. There is no indication on the site as to expected delivery times. Once placed the 'Estimate' given was two weeks - acceptable. In reality delivery was going to be over four weeks. Partly because we live outside their 'normal van delivery area' but also because they had had a very successful web promotion. June has not been the best month of the summer but I'd like to have been able to use my garden furniture in the better days!!”

Helpful Report

Posted 8 years ago

“I would like to Thank Christopher from the garden furniture department at Cross Hands for providing excellent customer service when I recently bought the Jamie Oliver feastable dining set. He really went the extra mile in ensuring we were happy and sorted out a minor delivery problem very promptly. if all staff take a leaf out of his book you won't go far wrong Thank you !!”

Helpful Report

Posted 8 years ago

“I rang leekes about a problem with my bedding and a very nice lady named Ann sorted it out for me in the Cross Hands branch. Well done Leekes on your customer service.”

Helpful Report

Posted 8 years ago

“Hi bought a suite & lounge chair more than satisfied with both. very impressed with Karan who was most helpful. Delivered on time. Excellent performance allround.”

Helpful Report

Posted 8 years ago

“Excellent customer service from Michelle Jenkins from the Llantristant store.....very helpful....”

Helpful Report

Posted 8 years ago

“My son and his wife bought two sofas from Leekes for £2000. Because they had spent so much money they qualified for vouchers worth £100. They bought various household goods with the vouchers. When the sofas arrived they were not of the same quality as the ones in store and were different shades. They did not match. They had waited nearly 6 months for delivery. Leekes had offered all sorts of feeble excuses for the delay. Anyway, my son asked for the furniture to be taken away and a refund to be issued. When he checked his bank balance they had refunded only £1900. When he checked with the store they said that they had deducted £100 for the vouchers. My son and his wife had spent the £100 on things they did not really want but because they were only valid in Leekes they used them. He offered the goods back but they said that the goods had exceeded the returns time and were now used. Don't deal with them. They are too expensive. Always compare their prices online.”

Helpful Report

Posted 8 years ago

“Always, ALWAYS check online if you can get a better deal than Leekes. Over nearly 40 years of dealing with them one can almost guarantee that you can buy something for almost half what Leekes charge. They have stung me several times. On some occasions I have managed to return the items during the cooling off period. One example was when we bought a three-piece conservatory furniture. Cost was £1800. We ordered one but when we got home we browsed it on line and sourced the same one in Cornwall for £800. We added two side tables and the total cost was just under £1200 delivered free from the West Country. Bought a tin opener, £6.95. Found the same one elsewhere for £1.99. These examples are just two of many dealings with them. When a roofer did some work on our house a conversation with him ended up talking about Leekes. He saw a dining suite in Leekes for nearly £3000 (a lot I know). He Googled it and found the exact one in France. He and his wife hired a Luton van, travelled to France by ferry, stayed and enjoyed a weekend there, bought the dining suite and the total cost was just over £1000. My warning to you . . . CHECK BEFORE YOU BUY. THEY WILL STING YOU.”

Helpful Report

Posted 8 years ago

“I recently purchased a new front door from Leekes, Llantrisant. The two young fitters who came to install were Steve & Daniel, they were superb at their job. Their workmanship was exemplary, so neat & tidy, compliments are coming in daily. I have been told that Steve & Daniel, are the A team of installers of doors, and so they were. There was a broken flower pot by the door, on leaving they indicated they had even 'repaired' that for me. A team? oh yes they were!”

Helpful Report

Posted 8 years ago

“my wife and i went to leekes crosshands looking for a cross trainer, we are both inexperienced in this area so we were lucky that Daniel was there to assist us, he spent a long time explaining the benefits of each of the machines, his vast knowledge was very reassuring for us, he lrt my wife try many of the machines to see which one best suited her, we didnt feel under any pressure to buy at any time, as a result of the great service of Daniel we are now awaiting delivery of a beautiful kettler eliptical p cross trainer, next time you see us in leekes we shall be alot skinnier, thanks dan and you team. gerald keenan”

Helpful Report

Posted 8 years ago

“Bought a suite from leekes great quality delivered on date expected. Kept up to date before hand and delivery driver rang early on day of delivery to give us time slot. The service from sale at store to delivery was first class. It's not the first large item we have had from leekes . Great quality and service would reccomended to friends and family”

Helpful Report

Posted 9 years ago

“Leekes are a complete bunch of con artists, purchased a sofa from them in March after visiting their showroom in Bilston. The sofa is of nowhere near the quality of the display item that we sat on in the store, cushions and covers had pretty much had it within one month and the response from Leekes was that it is fair wear and tear and they would expect this to happen.Please be aware that when you buy from these you're not going to get what you paid for, I'm currently taking legal advice with regards to resolving the matter, don't get conned like myself.”

Helpful Report

Posted 9 years ago

“Having been looking for new sofas for a while now, my husband and I were really impressed by the excellent help and knowledge given to us today by Louise Cripps at your store in Melksham. She was friendly, kind and offered practical advice, enabling us to reach a decision on our new furniture. We both wanted different products, my husbands choice from a different store! So a big thanks to Louise, I got the furniture I wanted, even though I had to compromise slightly on my chosen colour. Looking forward to it being delivered now.”

Helpful Report

Posted 9 years ago

“We've been shopping at Leekes for years. We bought our kitchen island from here as they stocked the same brand as our built in kitchen. Quick delivery and great service. Sales are always brilliant and they always have what we are looking for in the store in Coventry. Never disappoints”

Helpful Report

Posted 9 years ago

Leekes is rated 3.8 based on 304 reviews