LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LG range I purchased march 2024 the range ceramic top has a white haze scratch surface now . call customer service and was ignored of my concerns. Told that this was normal wear and tear for this type of ceramic top. This is unacceptable. This range is 11 months old was cleaned with the proper ceramic top, cleaners, and pads provided by LG this is the absolute worst customer service I’ve ever experienced from a company this size I was totally stonewalled.”

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Posted 1 month ago

“Purchased a kitchen full of appliances from LG and the refrigerator broke down after one week. Called customer service and the best they could do is get a technician out in a week. Very disappointing”

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Posted 1 month ago

“Worst customer service and products to date. 3 weeks with a broken washer and still no answers the washer is only 6 months old... the pump went out and they can't seem to find a new pump. Technician came left washer full of water.. now saying they need to send a technician to assess before they can fix or replace... have spent hours on the phone no solutions”

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Posted 1 month ago

“Called for a repair person to be dispatched. LG insisted that I troubleshoot with them before they would schedule a repair tech. 3 hours later my laundry room is flooded and my machine is even more broken. NOW they said they'd send out a repair tech if I give them $400. They caused damage and refuse to escalate. It's the worst ever. Never buy from LGm”

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Posted 1 month ago

“I bought a front loader washer( Model:WM8900HBA). The front door has been leaking since I purchased it. Called for many repairs that included changing the whole front door mechanism, it is still leaking. LG showed no interest in the issue and is not willing to repair it, 15 month old unit.”

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Posted 1 month ago

“I've made 6 phone calls in 15 days and my refrigerator still needs to be repaired. I was told it would take 3-5 days to find a company in my area who can perform warranty service, never happened. I was told my issue was escalated to a different team and they would call me back, never happened. I was finally given the name and number of a company in my area who could perform warranty service, I reached out to them and they said they don't service my area. I just finished speaking to a manager who was rude, condescending and had extremely poor listening skills. She is going to reach out to the Locator team so they can reach out to the same company I did, so they can find out if the company will service my refrigerator, even after I told her I reached out to them and they won't. WHAT!!!! Based on other reviews clearly the training the LG customer service associates go through focus on the jargon. Locator team, escalation, 3-5 days, 24-48 hours. But we get nothing but the run around. As a former Customer Service executive, I would have CSA's and managers who interact with Customers this way terminated. LG - step up your game. Poor customer service will catch up with you and have a negative impact on sales. Rest assured I will be sure to share my incredibly poor experience with friends and family so they don't purchase your products.”

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Posted 1 month ago

“I would even give no start for service I got it online, we purchased Microwave from LG.com and we got defective piece and were not able to return, please everyone think hundred times before purchasing any merchandise from LG.com. It took over week to get answered that we can't return”

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Posted 1 month ago

“Made a huge mistake and bought a LG French door refrigerator 3 months ago. The ice clumps up in the ice maker and prevents it from dispensing and the fridge doors don't auto close. Dealing with LG customer service is like pulling teeth with no anesthesia! I had to call them several times....hours each time....they make you go through hundreds of steps to trouble shoot while on the phone and refuse to send a technician to resolve your issue even you have a one year warranty. They warn you by saying, "if the technician comes and determines the problem is not manufacturing defects, you will be charged". I finally was able to schedule an appointment with a technician for next week, and they still text me and insisting to do more trouble shooting and cancel the appointment. This is just unbelievable. Please do yourself a favor and do not buy LG products. They don't worth a headache.”

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Posted 2 months ago

“3 years ago we bought an LG package(3 items) and also an extended warranty. The refrigerator compressor was changed out in 3 months. Since then the ball ice maker has broke. The electric range doesn't register the proper temperature and never has! The diseasher is ok but not the best we’ve had. When i fell back on the warranty they said it had expired. Nice purchase, huh! My TV is LG smart TV buy wont connect my hearing aids. I’m over LG!!! Never again…”

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Posted 2 months ago

“I bought an LG over the stove microwave in October 2024 from Lowe’s with a product warranty coverage for one year ! Unfortunately it abruptly stopped working on February 1st. I called the toll free number to get it resolved. I was instructed that it would be sent to the escalation team to expedite the process while the locators attempt to find a certified LG technician and if a technician was unable to be found they would issue a refund or replacement.. Multiple attempts have been made to no avail.. today is day five and still no appointment for a technician.. Now have been told it may be available within the next 24 to 48 hours! Poor customer service and this brand doesn’t stand behind their product!”

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Posted 2 months ago

“I bought an LG refrigerator bottom freezer & LG oven. Both have not worked properly since delivered, after 2 months someone finally came out and fixed fridge. Oven, two eyes & the oven when turned will randomly adjust by itself to the highest setting almost resulting in a fire. Do not buy anything from LG, horrible customer service, trash appliances.”

Helpful Report

Posted 2 months ago

“Horrendous customer service! I ordered a replacement shelf for my fridge. I paid for it; It never arrived. I was unable to get in touch with anyone capable of helping me--hours waiting on hold and arguing with chat bots. I gave up after 3 hours. My washer, dryer, and fridge are LG. Trust I will NEVER buy another LG appliance again. I cannot believe how poorly they treat customers. I implore anyone buying a major appliance to avoid doing so--if it breaks you'l be stranded in their labyrinth of chat bots and people who can't help you”

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Posted 2 months ago

“I purchased my lg refrigerator January 2024 with a one year warranty. It is one year and a couple days later and my refrigerator is making horrible drilling noises. So disappointed in lg I thought they would be better then Samsung, I was wrong.”

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Posted 2 months ago

“Lg refrigerator started having cooling issues after 2 years from purchase, warranty is only 1 year from purchase… how convenient. Called lg to schedule service and I can’t even understand customer service, they want to charge 400 dollars just to look at it… after scheduling a couple times service keeps cancelling my appointment, doing the repair myself and never buying LG ever again, this brand and customer service is garbage”

Helpful Report

Posted 2 months ago

“I placed an order on LG online store and fail to cancel it just couple hours later. The product I order is schedule to be shipped about 1 month later. The only option to me is to refuse to accept the item when it shipped however LG will charge me 15% for restocking! The CS explained their system couldn't cancel because the item had already shipped from LG warehouse to one of their shipping partner, which was internal processed. However, their T&C clearing states that customer can cancel an order as long as it has not yet shipped to the address provided during the purchase. LG is a scam and their TC is just a joke!”

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Posted 2 months ago

“LG service repair technician, on two separate occasions, was rude, condescending and totally useless. Instead of looking at the issue with the LG front load washer, the repair person simply gave me instructions on how to operate the washer! One thing I certainly do not need. When I reached out to customer service, with a complaint, they were likewise unhelpful. I will never purchase another LG product based on this poor customer service.”

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Posted 2 months ago

“LG has one of the worst customer services I have ever encountered in my life. Ordered washer and dryer online directly through their website. Delivery was delayed by 10 days which we were never notified of. Finally on the day of delivery, LG fails to send necessary parts for device installment. It was terrible. Would give zero star if that was an option. Don’t bother ordering from LG.”

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Posted 2 months ago

“Needed a replacement remote control for my LG Smart TV. Curry's didn't want to know as the TV was out of guarantee. Got in touch with LG uk and found that they were in stock. Went to order one and they completely refused to send it to me as I live in Northern Ireland. They are happy to sell their products in Northern Ireland through Curry's, Harvey Norman, Euronics, Argos and independent retailers. If you live in Northern Ireland do not buy LG products!! Also, have a look at their Trustpilot ratings. They don't give a toss.”

Helpful Report

Posted 2 months ago

“Stove's been out of control since oct 24'..two LG repair men deemed stove unrepaired and dangerous..no customer service from June..no replacement as promised..no birthday, christmas or new years dinners..huge take out expenses and homelife disruption...still no communication or response from LG..ghosted..waiting”

Helpful Report

Posted 2 months ago

“My new refrigerator may be good but I have had nothing but problems with getting it installed. The delivery/installation provider -RXO was terrible and did not try to install. They needed to take off one bracket to move frig (to match specs) into place and they would not. In over 4 hours of trying online, I was still unable to resolve with RXO and LG says my warranty is invalidated if I don’t let them install. As much as I like LG appliances, I will never buy another at least online.”

Helpful Report

Posted 2 months ago

LG is rated 1.1 based on 647 reviews