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LG Reviews

1.1 Rating 519 Reviews
3 %
of reviewers recommend LG
1.1
Based on 519 reviews
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info@lg.com

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LG 1 star review on 3rd December 2024
Rami
LG 1 star review on 16th October 2024
Evie B
LG 1 star review on 21st September 2024
Worst Customer Service
LG 1 star review on 21st September 2024
Worst Customer Service
LG 1 star review on 19th September 2024
Carley
LG 1 star review on 19th September 2024
Carley
LG 1 star review on 6th September 2024
Anonymous
102
Anonymous
Anonymous  // 01/01/2019
My experience with the LG Front Load Washing Machine has been highly unsatisfactory. Initially, the machine performs well, but issues arise after about a year. These include frequent mechanical failures, declining cleaning efficiency, and persistent malfunctions. Customer service is frustrating, with delayed responses and inadequate warranty coverage. Due to these recurring problems, I have had to replace the machine annually, making it a poor investment. Overall, I do not recommend the LG Front Load Washing Machine and suggest considering more reliable brands.
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Posted 6 months ago
My landlord bought my roommate and I a New refrigerator because our 40 year old Maytag refrigerator quit. After 6 months the LG fridge is not keeping the food cold and the freezer is not doing it's job either. So my roommate called LG May 29th to send someone to repair it and the earliest someone can come out is june 7th. What the Hell kind of company is this. I do a lot of reviews and this is right up there with the top 3 worst companies. I miss you Maytag, rest easy Maytag.
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Posted 6 months ago
Their service is non existent letters to the “president” go unanswered their “presidential liaison” is an absolute joke. Poor quality along with poor service
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Posted 6 months ago
Expensive, poor quality OLED TV. Kept malfunctioning and their "customer service" dept kept messing me around, wasting my time with "trouble shooting" that achieved nothing, sent a technician twice to try to fix it, tried to blame the problem on my internet service (which is perfect on every other device) and refused to send a new TV. Terrible product, terrible service. I will never buy this brand again.
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Posted 6 months ago
I can't believe how useless the LG BROWSER is. Can't get Sportnet even though they have the icon. Not impressed.
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Posted 6 months ago
We have an LG dishwasher, washer & dryer. They were all bought in the box 'new' from the dealers. The dishwasher is only 7 months old (from date of purchase, but over 4 years old per customer service). They ALL run on 2.4g internet. We have 5g so NONE of the bells and whistles - troubleshooting, diagnosing problems, etc- work at all. The machines might be 'new' but the technology is already years out of date. The washer (currently) is working great. The dryer keeps giv8ng an error code that the filter is blocked or needs cleaning. I've been doing laundry for 60 years so I KNOW & DO CHECK & CLEAN THE FILTER AFTER EVERY LOAD! We've cleaned the exhaust vent 10 times in 4 years to try to clear the code. Then, IF you do need a technician to come out to repair it (even under warranty!) YOU HAVE TO PAY FOR THE SERVICE CALL AND THE HOURLY CHARGE-- but the PARTS ARE 'FREE'. WORST 'WARRANTY' EVER! WE WILL NEVER BUY ANOTHER LG APPLIANCE!!! WE WON'T EVEN ACCEPT A FREE ONE! SO: Be aware that "new, in the box" does NOT mean current technology!!! Per the customer service phone guy: Check the model number with the company BEFORE you purchase to find the TRUE age of the appliance!!
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Posted 6 months ago
Horrible experience with LG refrigerator... Also the after sale services are also very poor... Do not buy LG products... I am suffering a problem with my refrigerator from last 20 days in this bad summer and these LG people are not doing anything. They are just saying we will come tomorrow or day after but nobody turned up... Very very very poor service by LG ... Don't buy LG products .
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Posted 6 months ago
With the horrible customer service that you provide, how do you stay in business. My 4 year old refrigerator is no longer working. Tried contacting customer service but LG makes it difficult. I guess they just do not want to honor warrantee issues. LG should stand for Lousy Goods.
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Posted 6 months ago
I bought a brand new TV that arrived damaged. I called customer services to ask for a replacement and am still waiting for an official response 8 days later...
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Posted 6 months ago
If there is a worse customer service in the world, I'd be surprised. I am trying to get my UK account deleted, so that I can set up in Portugal. This seems to be actually impossible to do, and once you have registered your email in one place then apparently you aren't allowed to move so can't install anything.
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Posted 6 months ago
My new 4 top load washer. That I bought only 4 months ago, just died.... Without checking, the servicetech is going to come with new part(s)... ? So is he coming with new motor and new circuit board?. Eill Never buy LG again
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Posted 6 months ago
1st off all there is no one taking call in coustomer centre, 2 nd they not ready to lessen you concerned, Some Ravina is calling me after I'm putting some msg here and there , she is misbehave with me , that we are not sending some to check your fridge today, tomorrow somebody come they make video and if we feel you are not doing with fridge in local,that we are not doing anything, seriously this is very bad experience, they are treating coustomer like we are not human, this is very wrong,that they not listening us , only say what they want to say , it's it. Highly dislike and I'm saying everyone please do not purchase any thing for LG
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Posted 6 months ago
I have a 5 year old expensive LG refrigerator the compressor already broke and I had to pay $600 for labor and then a month later my 3year old dishwasher the heating element broke . Horrible will never buy a LG again
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Posted 6 months ago
If I could have chosen zero stars I would have. I wrote an email to send to LG outlining my horrible experience with them. I called customer service to get an email address and they told me there isn't one. Here is the email. "My refrigerator, which I purchased on July 11, 2018, stopped cooling on Saturday, May 18, 2024. I called customer service on Monday, May 20, to schedule a repair since the compressor was still under warranty. I was told National Platinum Service would be calling me for an appointment. I made a payment of $516.35. National Platinum Service never called me back because they do not exist in Knoxville,Tennessee. You would think that this would be information you would already have. Between Monday, May 20 and Friday, May 25, I called your company sixteen times to try to get this issue resolved. I spent hours on the phone with Shawn, Paul, Jean, Ash, Jay and Franz. I was told several times that upper management would receive an email and that it would take 2 to 3 business days for them to respond. What kind of customer service is that? Franz was finally able to cancel the work order so I wouldn't be charged. He offered to have your technicians come and fix my refrigerator but the first available appointment was on May 31. That would be two weeks after my refrigerator broke down. Waiting that amount of time is totally unacceptable. I called a local company today and set up an appointment for 2 days from now. I would rather pay for my own compressor than deal with your company any further. I would like to add that all of the associates I spoke with were patient and attentive and tried their best to fix my problem. They are your greatest asset. Other than your call center employees, I find your company to be completely inept. I will be leaving a very strongly worded google review and all of my friends and family are going to hear about this."
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Posted 6 months ago
Customer service through LG is a freaking joke. I contacted them and made a repair request because my air conditioner plug melted. The next day I checked on my repair request to find it was canceled. Contacted Customer service again, they said they couldn't find out why it was canceled, but I should be eligible for a refund that they would look into it and text me. Next day I got ahold of them again, they said a new repair request was put in and they had personally contacted the repair guy to see what was going in. Next day I contacted the repair guy they gave me the number for and he had no idea about my repair and had not heard from lg. Worst customer service ever.
LG 1 star review on 24th May 2024 LG 1 star review on 24th May 2024 LG 1 star review on 24th May 2024
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Posted 6 months ago
My refrigerator that I brought is only 8 months old they came out to repair it 4times still on manufacture warranty do they decided to replace it it’s been 1month went through all the process my kids food is still spoiling I haven’t got a refund yet for a new region calling everyday a gentlemen from life is good called back and asked me why I didn’t use the method direct deposit I told him I didn’t know it was a option told me he would get back with me it’s been 2weeks have not heard anything so how is life good ????????
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Posted 6 months ago
Bought portable air conditioner 7/31/2022. Box was unopened. We found it was missing the window plate and diffuser. After dozens of calls and numerous deliveries of wrong parts we received correct parts the following winter. Used it for summer of 2023 then it quit. Assurances to send repair person NEVER came to fruition. Wasted $400. Have put in further complaints to no avail. ????
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Posted 6 months ago
I purchased two split AC units (1.5 ton and 2 ton) on April 5, 2024. After just a month, both units stopped cooling effectively. I reported the issue to customer care, and two technicians from GLOBAL AIRCON SERVICE were sent to fix it. The technicians determined that the temperature was fluctuating due to the placement of the exhaust, which they had installed themselves after a two-hour argument about the correct positioning. Despite their efforts, the problem persists. When I escalated the issue to the manager, Danish, he dismissively claimed that the AC units were ineffective because of the hot weather and said it was not their problem. Additionally, he behaved rudely and shouted at me. To date, the issue remains unresolved, and I feel harassed as a customer. I expected better service and support, and this experience has been extremely disappointing.
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Posted 6 months ago
I have been trying to get the bracket for my ice maker kit since the end of March when my LG Refrigerator was delivered it is now May 20th and still told the missing bracket for LK65C Assembly Kit Icemaker is still on backorder. This ice maker kit as well as all others are missing this bracket that's needed to correctly install. Even had the nerve to recommend me ordering from somewhere else even though everything is already paid for. Very horrible
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Posted 6 months ago
Four years and seven compressors and numerous other parts replaced and still have a refrigerator I can't trust..I've lost more food than I paid for the refrigerator..Now I have damag to my floor because of the leaking compressor..
LG 1 star review on 20th May 2024 LG 1 star review on 20th May 2024
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Posted 6 months ago
LG is rated 1.1 based on 519 reviews