LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have an LG dishwasher, washer & dryer. They were all bought in the box 'new' from the dealers. The dishwasher is only 7 months old (from date of purchase, but over 4 years old per customer service). They ALL run on 2.4g internet. We have 5g so NONE of the bells and whistles - troubleshooting, diagnosing problems, etc- work at all. The machines might be 'new' but the technology is already years out of date. The washer (currently) is working great. The dryer keeps giv8ng an error code that the filter is blocked or needs cleaning. I've been doing laundry for 60 years so I KNOW & DO CHECK & CLEAN THE FILTER AFTER EVERY LOAD! We've cleaned the exhaust vent 10 times in 4 years to try to clear the code. Then, IF you do need a technician to come out to repair it (even under warranty!) YOU HAVE TO PAY FOR THE SERVICE CALL AND THE HOURLY CHARGE-- but the PARTS ARE 'FREE'. WORST 'WARRANTY' EVER! WE WILL NEVER BUY ANOTHER LG APPLIANCE!!! WE WON'T EVEN ACCEPT A FREE ONE! SO: Be aware that "new, in the box" does NOT mean current technology!!! Per the customer service phone guy: Check the model number with the company BEFORE you purchase to find the TRUE age of the appliance!!”

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Posted 10 months ago

“Horrible experience with LG refrigerator... Also the after sale services are also very poor... Do not buy LG products... I am suffering a problem with my refrigerator from last 20 days in this bad summer and these LG people are not doing anything. They are just saying we will come tomorrow or day after but nobody turned up... Very very very poor service by LG ... Don't buy LG products .”

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Posted 10 months ago

“With the horrible customer service that you provide, how do you stay in business. My 4 year old refrigerator is no longer working. Tried contacting customer service but LG makes it difficult. I guess they just do not want to honor warrantee issues. LG should stand for Lousy Goods.”

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Posted 10 months ago

“I bought a brand new TV that arrived damaged. I called customer services to ask for a replacement and am still waiting for an official response 8 days later...”

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Posted 10 months ago

“If there is a worse customer service in the world, I'd be surprised. I am trying to get my UK account deleted, so that I can set up in Portugal. This seems to be actually impossible to do, and once you have registered your email in one place then apparently you aren't allowed to move so can't install anything.”

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Posted 10 months ago

“My new 4 top load washer. That I bought only 4 months ago, just died.... Without checking, the servicetech is going to come with new part(s)... ? So is he coming with new motor and new circuit board?. Eill Never buy LG again”

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Posted 10 months ago

“1st off all there is no one taking call in coustomer centre, 2 nd they not ready to lessen you concerned, Some Ravina is calling me after I'm putting some msg here and there , she is misbehave with me , that we are not sending some to check your fridge today, tomorrow somebody come they make video and if we feel you are not doing with fridge in local,that we are not doing anything, seriously this is very bad experience, they are treating coustomer like we are not human, this is very wrong,that they not listening us , only say what they want to say , it's it. Highly dislike and I'm saying everyone please do not purchase any thing for LG”

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Posted 10 months ago

“I have a 5 year old expensive LG refrigerator the compressor already broke and I had to pay $600 for labor and then a month later my 3year old dishwasher the heating element broke . Horrible will never buy a LG again”

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Posted 10 months ago

“If I could have chosen zero stars I would have. I wrote an email to send to LG outlining my horrible experience with them. I called customer service to get an email address and they told me there isn't one. Here is the email. "My refrigerator, which I purchased on July 11, 2018, stopped cooling on Saturday, May 18, 2024. I called customer service on Monday, May 20, to schedule a repair since the compressor was still under warranty. I was told National Platinum Service would be calling me for an appointment. I made a payment of $516.35. National Platinum Service never called me back because they do not exist in Knoxville,Tennessee. You would think that this would be information you would already have. Between Monday, May 20 and Friday, May 25, I called your company sixteen times to try to get this issue resolved. I spent hours on the phone with Shawn, Paul, Jean, Ash, Jay and Franz. I was told several times that upper management would receive an email and that it would take 2 to 3 business days for them to respond. What kind of customer service is that? Franz was finally able to cancel the work order so I wouldn't be charged. He offered to have your technicians come and fix my refrigerator but the first available appointment was on May 31. That would be two weeks after my refrigerator broke down. Waiting that amount of time is totally unacceptable. I called a local company today and set up an appointment for 2 days from now. I would rather pay for my own compressor than deal with your company any further. I would like to add that all of the associates I spoke with were patient and attentive and tried their best to fix my problem. They are your greatest asset. Other than your call center employees, I find your company to be completely inept. I will be leaving a very strongly worded google review and all of my friends and family are going to hear about this."”

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Posted 10 months ago

“Customer service through LG is a freaking joke. I contacted them and made a repair request because my air conditioner plug melted. The next day I checked on my repair request to find it was canceled. Contacted Customer service again, they said they couldn't find out why it was canceled, but I should be eligible for a refund that they would look into it and text me. Next day I got ahold of them again, they said a new repair request was put in and they had personally contacted the repair guy to see what was going in. Next day I contacted the repair guy they gave me the number for and he had no idea about my repair and had not heard from lg. Worst customer service ever.”

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Posted 10 months ago

“My refrigerator that I brought is only 8 months old they came out to repair it 4times still on manufacture warranty do they decided to replace it it’s been 1month went through all the process my kids food is still spoiling I haven’t got a refund yet for a new region calling everyday a gentlemen from life is good called back and asked me why I didn’t use the method direct deposit I told him I didn’t know it was a option told me he would get back with me it’s been 2weeks have not heard anything so how is life good ????????”

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Posted 10 months ago

“Bought portable air conditioner 7/31/2022. Box was unopened. We found it was missing the window plate and diffuser. After dozens of calls and numerous deliveries of wrong parts we received correct parts the following winter. Used it for summer of 2023 then it quit. Assurances to send repair person NEVER came to fruition. Wasted $400. Have put in further complaints to no avail. ????”

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Posted 10 months ago

“I purchased two split AC units (1.5 ton and 2 ton) on April 5, 2024. After just a month, both units stopped cooling effectively. I reported the issue to customer care, and two technicians from GLOBAL AIRCON SERVICE were sent to fix it. The technicians determined that the temperature was fluctuating due to the placement of the exhaust, which they had installed themselves after a two-hour argument about the correct positioning. Despite their efforts, the problem persists. When I escalated the issue to the manager, Danish, he dismissively claimed that the AC units were ineffective because of the hot weather and said it was not their problem. Additionally, he behaved rudely and shouted at me. To date, the issue remains unresolved, and I feel harassed as a customer. I expected better service and support, and this experience has been extremely disappointing.”

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Posted 10 months ago

“I have been trying to get the bracket for my ice maker kit since the end of March when my LG Refrigerator was delivered it is now May 20th and still told the missing bracket for LK65C Assembly Kit Icemaker is still on backorder. This ice maker kit as well as all others are missing this bracket that's needed to correctly install. Even had the nerve to recommend me ordering from somewhere else even though everything is already paid for. Very horrible”

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Posted 11 months ago

“Four years and seven compressors and numerous other parts replaced and still have a refrigerator I can't trust..I've lost more food than I paid for the refrigerator..Now I have damag to my floor because of the leaking compressor..”

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Posted 11 months ago

“Sold me 2 tvs,one does not even turn on. They want to repair it,I don't want a repair it's a new TV! I will be filing a lawsuit against this fraudulent company.”

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Posted 11 months ago

“First, I could not understand the agent. I had to ask her to speak slowly and clearly. Second, she had trouble understanding what I described as the problem. I had to do that several times.. We had to unplug the washer turn off the breaker wait turn it back on and try it again. Everything was fine but when we asked why this happened she kept asking us if we had a glitch. We said we didn’t know if we had a glitch that’s what we were trying to find out from her. then when my husband asked if someone could check this out because the washer is not a year old yet she said we would have to pay to have somebody look at it since the problem was resolved. When he said OK, how much will that cost she said I cannot tell you. It just seems like we hit a lot of walls in this interaction with the LG agent. When we hung up, we were happy to have the problem resolved, which seemed to be that the controls had frozen up. But we didn’t feel satisfied with our interaction and didn’t feel very good about LG. In fact, I remarked that I didn’t think I would do business with LG ever again. Do they care? I really doubt it.”

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Posted 11 months ago

“Atrocious customer service! LG’s warranty and extended warranty mean NOTHING. I feel ripped of and traumatised after dealing with their customer service. It is unbelievable!”

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Posted 11 months ago

“I called customer service to set up an appointment to repair my oven. The man hooked me up with somebody from the Philippines and this person from the Philippines said I would need to give them my credit card number and put up $401 before before the repairman even arrived, I have never heard of this. I worry about the type of people who handling these service repair calls are even took and made a second call Nasta if I could speak to the supervisor, she put me off like six times wrote her nose and said the supervisor will call me they never did , somethings up with that. I’m gonna call corporate tomorrow.”

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Posted 11 months ago

“Very experienced with LG product. I have LG fridge in warranty . I complaint to Chandigarh service centre but they are not reply me . Problem faced from 11 may 2024 , no one response me properly and move my complaint one person to another so very bad service.don't buy any LG product. I also file a case in consumer court.”

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Posted 11 months ago

LG is rated 1.1 based on 647 reviews