Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 421 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Customer service is awlful. Dont give them your credit card as they randomly charge items and send them to you. Still fighting them on charging me for items that i did not want or didnt recieve. Get your supplies from Amazon with less hassel.”

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Posted 1 year ago

“I am very pleased with lincare in Johnson city tn. The staff have been so helpful , knowledgeable available for our medical needs. We appreciate all the work the staff do to make our love ones life more comfortable.”

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Posted 1 year ago

“Office staff was quick to set up pog rental for my wife. Was delivered filthy to be used as medical device. After a complaint they replaced with a clean device that had the wrong charger cord. Device threw an error message saying maint. was due still waiting 3 weeks later for service on a medical device! Service provided in my opinion is criminal.”

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Posted 1 year ago

“After a data error on my handicapped sons paperwork, lincare corrected it and sent his CPAP supplies out the next day!”

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Posted 1 year ago

“When worried about sleep apnea or hypoventilation, my provider ordered an overnight nocturnal pulse oximeter test for me to do at home. Lincare got the order and came to my house the very next day, taught me how to use it, and even picked it up from my house the next morning. I got the results right away and I’m very impressed by their services in Traverse City, Michigan!”

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Posted 1 year ago

“Customer service is awful. I’ve been hung up on several times by the general customer service line. I’ve called my service rep’s direct line multiple times (and left messages) and after 9 days of trying to contact him, he finally answered his phone. I’ve sent emails and called and response time was terrible. I’ve waited one month with no contact from my service rep. My order for a wheelchair started on March 19 and as of June 29 my insurance still doesn’t have paperwork from Lincare to process my wheelchair claim. I’m struggling to get around my home and in desperate need of a chair. I will not use this company again and suggest no one uses them for wheelchairs or scooters.”

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Posted 1 year ago

“Jennifer on the Belmont office was great and so was the rep that came out to deliver my nebulizer and walked me through how it worked. Jennifer went above and beyond to get my nebulizer to me since I had a bit of a scheduling issue when they were trying to deliver. Thankfully they were able to fit me in and drop it off at my place of employment. Thank you Jennifer and everyone else who helped.”

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Posted 1 year ago

“Breanna at Lincare was awesome and great to work with! Very friendly and would definitely want to work with her again for assistance! Thank you”

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Posted 1 year ago

“Gave 1 star because had to give something. First--they sent my machine to the wrong address-TWICE. I only got it because employee at location looked me up on facebook and contacted me! THEN they sent me the CHEAPEST, most ineffective mask I've ever seen, and I've seen MANY. It's 1:36AM and I can't sleep. The mask keeps falling off. I looked forward to getting and using this CPAP machine and I can't. I'm tired and frustrated and lincare is the WORST.”

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Posted 1 year ago

“I have no problem with their supplies but their customer service is at best incompetent, and at worst manipulative and malicious. Not only do they call and email multiple times daily until you reorder supplies, but when you ignore their calls they just keep calling and when you call them back to say, no thank you I have sufficient supplies for 90 days they ask when they should call again.. so I said 90 days Hung up and I got another email immediately telling me it's time to reorder supplies. It's as if they're saying if you call to complain we're just going to do it more.”

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Posted 1 year ago

“If you value your life or the lives of your family DO NOT use this company. They do not provide oxygen supplies timely for oxygen dependent patients. It is unclear how they have not been sued for their negilience. How a medical equipment company could treat vulnerable people with such disregard for their health and safety is shameful. Most people should complain to their insurnace and maybe our insurance would stop using them and find an alternative that does not endanger the lives of our families and loved ones.”

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Posted 1 year ago

“First I did not select Lincare to do business with, since most retailers in my area do not accept Medicare/Tricare, but I had no choices. I was reluctant to use them, because of past issues with oxygen services, which in the end forced me to purchase my owm portable concentrators and home concentrators at $10K. Now I needed a new power chair. Medicare/tricare pay for it but I learned its like a rental, and if they pay it off before I die than fine its mine to keep, but if I die before 10 years ? , they will be back to take it. So it took about 1.5 months to get the chair, I requested a blue chair, they delivered a red chair. They did not prepare the chair for delivery, and the power cable was just dangling, the delivery driver acted like he did not know what to do, so I routed and tie wraped the cable myself. Of course I had to make all the adjustments to the chair but with the exception of the arms they should have been done. The chair was also missing one dust cap for a rear caster, so for now I am using duct tape, and hope they respond to my email for a replacement. I have to say, the customer service really hasn't improved in the last few years. They required me to sign a lot of papers, but did not have copies for me, I also requested those by email. When they finally delivered it it was one week late based on the projected date of delivery. I am happy just to have the chair since my old one was 20 years old and a tire was dry rotted leaving pieces all over my floor. Due to customer service they rate 3 stars. I hope they respond to my email.”

Helpful Report

Posted 1 year ago

“Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized équipement.”

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Posted 1 year ago

“If I could give less than one star I would. They sent a tech who had never done the repair necessary for my dad's concentrator. Also sent her with no tools for the repair. My elderly father read the instructions and provided her the necessary equipment to fix it. His mobile unit needed a repair. The substitute unit was supposed to last four hours and it lasted one. He ran out of air while doing errands. The substitute's replacement did the same thing. One hour!! These are just a few of the dangerous practices this company has done in the last three weeks. They take forever to fix anything. Shoddy equipment. Terrible company who does not care about sick people. Go elsewhere.”

Helpful Report

Posted 1 year ago

“The manager is a dirty, rotten liar who doesn't give a rat's ass about patients' health or well being. Had to fight since Feb 23 to get them to look at my CPAP. In March, my appt came and went- rep never showed. I had to contact their troubleshooting number who got them to Come back and get the machine. Unfortunately ny autistic. Son accidentally answered the door and the dog ran out. Rep ran in fear and told her boss she wasn't coming back. I prepared the Ring Cam footage to show that the dog RAN OUT OF THE HOUSE and was no where near her. The finally agreed to come back. They rep came and picked it up from the front steps. I was told they would contact me in a few days. A week later, no call. When I called, they Said bubbles in the chanbee were normal. I said that's freaking awesome but ITS THE HUMIDIFIER THAT BROKE. What a bunch of IDIOTS. First of April they said have doc send a new order, which they did. Lincare denied getting it when I called 2 weeks later. Doc called again ans finally, Lincare said they got it. April 20th they then said no they didn't have order. I called on April 24th and they said they got the order (eyeroll) and sent it to get authorized to insurance. It is May 3 and I called the insurance company. Lincare. In a shocking turn of events, NEVER SUBMITTED it. You can't reach these bridge trolls on the phone because they are too smug to bother to answer. I haven't had my capacity since FEBRUARY because of these incompetent MORONS. I have a very high capacity for bull rap as a middle school teacher but these idiots take the cake. My insurance company is helping me find a new company and I hope these idiots all get what they deserve. Do you know that people can get AFIB from being without their cpap?? My heart has been fluttering lately. I have fallen asleep at work. I can't FUNCTION. Someone needs to take over these people. Stay away!”

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Posted 1 year ago

“This is a TERRIBLE company to deal with. I would not recommend them to anyone!!!!! Do not let hospitals talk you into using this company. The billing department is taking advantage of customers and the wait time to talk to a real person was 30 minutes. The guy that delivered the equipment had no idea what he was doing and was not helpful at all when explaining how to use the equipment.”

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Posted 1 year ago

“Just started using them I'm already frustrated. Never received my first shipment called told it would be resent. Didn't receive again called told me address was not correct in their system I asked how could that be I have given them my address several times before. I was told they would resend but didn't receive a time this would happen.”

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Posted 2 years ago

“My mom had one of their nebulizers. It took me over an hour of being on hold with various transfers to ask if they wanted it back when she died. They said yes, that we would be charged and they would call me to arrange pickup. I gave them my number and told them mom was dead. When I next got to mom's house, they had left a message on her phone asking to talk to her. I have now been on hold again for almost an hour to try to talk to these idiots again.”

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Posted 2 years ago

“The Company From Hell IMPOSSIBLE to get customer service who knows anything. Be prepared to get transferred and transferred, and transferred, and transferred, and still NOT get an answer to your question. Run like Hell and never look back!!!”

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Posted 2 years ago

“I am dealing with a broken oxygen concentrator making an awful racket, sounding as if it will fall apart at any given moment, but according to the technician.....'It's not an emergency". Maybe it has to blow up first!”

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Posted 2 years ago

Lincare is rated 2.2 based on 421 reviews