Littlewoods Reviews

Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.56

1.6 Rating 291 Reviews

13 %

of reviewers recommend Littlewoods

About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

Visit Website

Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021

James

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

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“Had a bed and new mattress delivered..after the delivery men left I discovered a massive rip in the mattress and all the boxes containing the bed parts are ripped and bumped. This is ridiculous! Was told 1-3 working days to get it returned but we have already got rid of our old bed and mattress so now have no where to sleep. Customer service people we rude and sighed multiple times on the phone when I was trying to explain. Shocking service! Will not order again!”

Helpful Report

Posted 8 years ago

“I've been a customer of Littlewoods for over 14 years, I've now had 2 broken fridge freezers delivered, they collected one and the driver refused to take the other. After 3 hours of phone calls backwards and forwards to the company and driver company I still have a broken fridge freezer in my lounge with no idea when it's being collected. I've spent hours taking time off work to deal with this and they insult me with an offer of £10 compensation. Now they stop the rewards! I will be shopping elsewhere from now on, already registered with a new company! Appalling customer service.”

Helpful Report

Posted 8 years ago

“I placed an order with Littlewoods for a wardrobe. I stated that I live on a narrow street, they try to deliver the wardrobe in a 7.5 ton van that couldn't get into the town never mind to my house. When speaking to the van driver he wants to try again and I have to travel two streets away and take it off him and get it to my own house??? It is bad enough I have waited 3 week for an order that was supposedly going to be delivered in a weeks time. My advice is do not use this company if you live on a one way street or in Cumbria. I have had deliveries from Hoydens, Argos and Currys who managed to get a regular van and truck to the house (including moving vans). Now the driver has told the company it is because there are double yellow lines on the main street and that is why they cant deliver although I do not live there. Unbelievable.”

Helpful Report

Posted 8 years ago

“I can understand that littlwoods are a credit based catalogue where you can pay weekly or monthly amounts if you can't afford to pay full price but they are actualll crooks I bought a kids storage box £29.00 from littlewoods which is sold in pound stretcher and amazon for about £4.00 I couldn't feel any more disgusted with the robbery from littlewoods. Highly recommend do not shop at littlewoods! you can save a lot more like £24.00 for shopping else where....”

Helpful Report

Posted 8 years ago

“I wouldn't even give them 1 star. I ordered a television from them nearly 2 months ago and still haven't received it. I've made near on 40 phone calls and sent 7 complaints to all different departments and I haven't had one reply. Their customer service team are absoultly rubbishy and have no time for there customers. As a customer I have never been treated so badly. I will never use them again. Littlewoods are full of empty promises they can't uphold.”

Helpful Report

Posted 8 years ago

“I am simply not wasting anymore time on this than I have already. Please DO NOT ever use Littlewoods. I defies belief. There is a fault with my product and, rather than just replacing it, Littlewoods consistently think of new and imaginative ways to waste my time. The plastic stand under the TV buckled under the weight of the device and smashed the TV. They made me send it the technicians, who obviously could not mend it, and now they want me to provide an independent report on the stand. Why can they not simply replace it! The customer service is just dreadful and the money that I have spent on the phone... Please, never use Littlewoods.”

Helpful Report

Posted 8 years ago

“Hopeless customer service. Worst I've ever experienced after trying to resolve an account issue. Do not shop with this company.”

Helpful Report

Posted 9 years ago

“I ordered a Dyson Dog Grooming Kit from Littlewoods online however it never arrived. I contacted littlewoods to inform them of this and asked them to remove the charge. I was told by Littlewoods that they would put on hold the charge for this Dyson Dog Grooming Kit. However I found that they did not, and as a slap in the face Littlewoods updated my credit profile to say the payment was late. I called Littlewoods 4 times. Each time I asked for a Supervisor but they wouldnt put me through to one, instead they chose to put the phone down. I have since found out that the call centre is based in South Africa and the management of Littlewoods does not allow for calls to be put through to Supervisors. I have sent emails to twitter@littlewoods.com and DirectorsOffice@shopdirect.com and both have not been helpful. The reply from Twitter@Littlewoods.com says that the agent should never have said that the transaction would be put on hold, and that I would have to pay for the product until the issue is resolved. However I have it in writing that a Littlewoods Live Chat Agent promised to put the transaction on hold. I have yet to receive a response to the complaint sent to DirectorsOffice@shopdirect.com 95895708”

Helpful Report

Posted 9 years ago

“Littlewoods more like Shittlewoods, worst service ever Ive odered many items from here thinking I was getting a great deal with 0% finance option what they neglect to tell you is that they will send you a reminder for a payment after they have charged you late fees, what kind of customer service is that thanks to them im about £70 out of pocket and my credit rating has been reduced to nothing”

Helpful Report

Posted 10 years ago

“Shocking customer service, This company is a joke, deserves zero stars , bought a pushchair from them, took my daughter out in it and the front wheel fell of, Sent it back they inspected it and said there was no fault and sent it back to me, I refused the delivery of the faulty pushchair, I am still expected to pay for the pushchair I no longer have as it was delivered back to them, every time I contact them all I get is someone will be in contact with me within 3 days, they are a complete joke,”

Helpful Report

Posted 10 years ago

“Ordered a jacket off littlewoods and it won't be delivered for 5 weeks cause it's out of stock, what a joke. THis is not how online shopping should be done.”

Helpful Report

Posted 11 years ago

Littlewoods is rated 1.6 based on 291 reviews