Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.54

1.5 Rating 200 Reviews

11 %

of reviewers recommend Long Tall Sally

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Metrics

1.5

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order! The customer service # is not even in service and so I used the online chat/submission form they provide on their website and no one has ever answered! I am now forced to dispute this with my bank. Years ago I ordered from LTS and had no problems but from what I’ve been reading the new parent company that has taken them over is horrible! Buyer beware! You will likely be ripped off as I was! Horribly disappointed!”

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Posted 3 years ago

“I ordered jeans months ago. They came in 4 sizes too big as well as the wrong length. Their customer service line for America is disconnected. I sent them back in perfect shape which cost me and additional 17. 00. The tracking. Umber shows they have the item but refuse to answer my email and it has been 2 months waiti. G ony refund. I recommend that you think very carefully before ordering fr here. They cannot even get a single item correct and will do nothing but lie to you afterwards Tomorrow I will disputey order from Paypal, my bank, and I will do a little research to find out who handles fraud over international borders. I have had enough of this scam. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“I ordered nine items, all shoes. I had to return two of them I need to pay for my own shipping label to get them back to the UK. I received an email saying that the two pairs of shoes I was returning head reach the “end of their journey“ and that A credit would be applied to the same credit card which I used to purchase the shoes. It’s been a month since the shoes have successfully arrived to the UK and there was a link attached to the email, in the event that I needed to contact their customer service. When you click on the link it gives you an error message and that this link doesn’t exist. Still no money back on my credit card after a month of them acknowledging they’ve received the shoes at their returns warehouse. Trying to contact someone is an absolute nightmare! There is no phone number that you can call and the “contact us“ intake form that I found online didn’t even allow me to type in the entire order reference number. To say that Long Tall Sally—Customer Service customer service is an understatement and would actually imply that they had a customer service point of contact! I don’t even know how this is allowed! Beyond disappointed!”

Helpful Report

Posted 3 years ago

“20 years I've been forced to by my footwear from LTS What annoys me the most is not the limited amount of trendy footwear, or how overpriced they are, its the fact that they never have any size 10/11s available in any of the half decent shoes, I mean come on!!!! Size 7 and 8s can be brought anywhere, why not have these sizes available?!?!?”

Helpful Report

Posted 3 years ago

“Ordered from the previous owner of long tall Sally last year around June 2020. The new owner keeps telling me they can't help, the address for the old owner is not working. Paid for two shoes, returned them and they never sent me the money. Oh sorry Pablo the old contact said he will refund but he never did. I feel as a customer should not be dealing with any of this. They took over the company so they took over everything, right? Pay me back then!”

Helpful Report

Posted 3 years ago

“Horrible Horrible Horrible the company is a joke. The sizes and quality are not the same. Trying to return a item is a nightmare and they want you to pay for it. I paid 70$ +tax+shipping 100$ for a 65$shoe and to return the item I have now pay 17USD. @USPS. THEY never include shipping label and LTD suggest you insure to package for 80$. I going to give these shoes to my sister and I will never ever order again .. Im in the USA and if you go on UK site the price is 20 bucks less.”

Helpful Report

Posted 3 years ago

“Do not buy from this company! The products (if you can find anything in stock) are poor quality and trying to return them is a nightmare! I was refunded substantially less than I paid and had to pay $17 in return shipping on top of that. I loved the old LTS but this new company is appalling! Their customer service is non existent with only a contact form and you are lucky if they respond!”

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Posted 4 years ago

“Absolutely astounded at your sizing shocked at the poor quality and will never buy from you again! At 6ft tall one pair of joggers was a foot to long the other that had strips where did on each side one lower than the other! Their like seconds plz don’t buy these their not what you think!”

Helpful Report

Posted 4 years ago

“I’ve been shopping with LTS for over 30yrs & never been disappointed, until now. Cheap & nasty polyester loungewear not at all the standard I’ve come to know & love. Sadly ‘YOURS’ has influenced LTS not the other way around. I’ll go elsewhere, sadly.”

Helpful Report

Posted 4 years ago

“I bought a pair of jeans at the beginning of Feb 2020, I sent them back within the time frame required, you acknowledged you had received the product on the 6th February 2020. You promised you would return my money within 5 days...……...25 days later I still don't have my money. I contacted LTS you want a tracker number, I advised I paid via Royal Mail but sent a copy of the email you sent to me acknowledging you had the product, you still want a tracker number before you return my money. I have been shopping at LTS for over 20 years and returned 2 pairs of jeans (by the way I've not started tracing the 2nd pair yet) Its an absolute disgrace OH and by the way it is also illegal!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“The first and last time I will order from LTS. I ordered a sweater as a Christmas present for my daughter-in-law on December 6th, I received an email on the 6th confirming my order. I never received any other notice regarding shipping or tracking. I called today and found out my shipment will not arrive until the 2nd week of January. Horrible shipping, horrible service. According to the shipping service on the website, I should have received this item before Christmas.”

Helpful Report

Posted 5 years ago

“I'm very disappointed because of the poor quality of the clothing. Personally I had the chance to buy the clothes in a LTS shop (Europe) so I could see the material and try the clothes on. Most of the textiles contain polyacryl or some other synthetic material. And for that they are quite pricy. Despite of that the clothes loose their attractive look very fast. The five shirts/longsleeves I'd bought lost their original shape after washing them in the washing machine for about three/four times. Two of the seams opened after I worn a shirt only a couple of times. And a cardigan begins to unravel after only a couple of months. All this happens usually to fast fashion clothing, like H&M or Zara. I know it's hard to find clothes as a tall woman. There are unfortunately not a lot of options out there. But I think it is worth to search further on Etsy maybe or other fashion lables. LTS is in my opinion a waste of money and ressources. It is fast fashion for at least two times the money.”

Helpful Report

Posted 5 years ago

“I ordered 2 T shirts on the European website, which cost a lot more than ordering in the UK, but they could deliver to Italy. I was very excited as I had tried my sister's T shirt on & they would have been just perfect for me. The items never arrived, the follow up after there non arrival was not helpful and then nearly a month later they said they could not sent me replacements as they were now out of stock!! I am not going to order through the European site again.”

Helpful Report

Posted 5 years ago

“Although delivery and returns are ok and had never have any problems with customer service I am only giving one star as the quality of closing is, 9 times out of 10 below acceptable. Being 5'11 I shopped in LTS quite a lot and: my really long leggings got baggy after one wash, three of my tops looked like from charity shop also after just one wash, seam in my summer jacket broke after 3 wears, winter coat got some kind of weird wrinkles and a £80 dress I intended to wear to a wedding turned out to be see through. Although some clothes seem to be ok, my general experience is that Primark is better if I'm lucky enough to get something that is long enough. LTS is also rather frumpy, with aot of blacks, beiges me browns. Lately other retailers introduced tall range with better quality, half of LTS price and my h more on trend and now LTS is closing its as shops. I'm actually surprised they didn't get out of business yet.”

Helpful Report

Posted 5 years ago

“The jacket I purchased was pictured in a true red. The jacket I received was very close to orange. A purchase return receipt was not included with the order. I am continuing to attempt to receive a return label from LTS via email, no luck, so far. I do not wish to pay to return this jacket. The lack of customer service and poor quality is not indicative of the shop from where I have made previous purchases. I did some digging and now realize that LTS was purchased by another company in 2016. It should also be noted that this $72.46 jacket was made in China. If I had known all of the above, I would not have purchased the jacket. This is no longer a company that sells great quality merchandise. Also, I bought the jacket on 2/25 and it was not sent until 3/11. At the time of purchase, there was no indication of a shipping delay.”

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Posted 6 years ago

“Great shoe shop, for the larger feet. Kind regards Anne”

Helpful Report

Posted 6 years ago

“Good quality clothes and wonderful to have clothes made for tall women. Prompt delivery. Can't fault LTS.”

Helpful Report

Posted 6 years ago

“Paid the extra $15 for an express shipment order to be received within 2 days & after 3 days I received a tracking number that informed me the expected delivery would be another 3 days later! This express shipment order took 6 days....ruining my plans to attend an event that specifically required red attire! UNRELIABLE. VERY UNSATISFIED. RUINED MY PLANS.”

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Posted 6 years ago

“I was able to buy an item of clothing very quickly and easily”

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Posted 6 years ago

“Brilliant service and clothes”

Helpful Report

Posted 6 years ago

Long Tall Sally is rated 1.5 based on 200 reviews