Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.54

1.5 Rating 200 Reviews

11 %

of reviewers recommend Long Tall Sally

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Metrics

1.5

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

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“*First of all, wish I'd seen this review site BEFORE placing an order with Long Tall Sally. *Secondly, WITH SUCH AN AWFUL RECORD, WHY IS THIS COMPANY STILL ALLOWED TO DO BUSINESS IN THE UK? I recently ordered a dress from LTS. It did not fit properly so, I tried to return it but, could find no information on how to do this so, emailed their customer services asking for a return label but, was simply given an automatic reply that someone would be in touch and not to email again (all found in my spam folder btw). Sadly, from all these negative reviews, doubt I'll ever hear anything. If not, UK Trading Standards will hear from me.”

Helpful Report

Posted 2 years ago

“I will never order anything from this place again! They used to have integrity, now it's ridiculous. I ordered some jeans which were oversized and had no resemblance to the picture. When I tried to return them, they never really answered my questions. I didn't think I should pay return shipping to UK (I'm in the US), but they never offered any alternative. Why should I pay overseas shipping cost for an order that was wrong? Do not expect any individual assistance or common decency! All robotic replies. Very infuriating and a total waste of time. They have no business selling their inferior stuff, much less in the US. They used to be a good company with phone assistance. Now, if they make a mistake on your order, watch out — you're just left out to dry!”

Helpful Report

Posted 2 years ago

“Unfortunately my experience was the same as everyone else’s. The quality is nowhere near what it used to be compared to several years ago. The website does not indicate the true costs involved in shipping and returns. It is a very convoluted website for international customers. I prepaid for a return label, so understood that that amount would be taken off my refund, however when my refund $104 less than expected, they simply said it was the carrier fees. No where on their website does it list all of the fees that would be incurred. I will unfortunately not be ordering from them again.”

Helpful Report

Posted 2 years ago

“The quality of the clothes is not like it used to be. Returns from Canada by mail was 234.00 dollars for a box. Will not be ordering again.”

Helpful Report

Posted 3 years ago

“I ordered a pair of boots in a size 12. When I got them they fit like a size 10. NOT paying the money to send them back.”

Helpful Report

Posted 3 years ago

“Recently bought a 2 pack of their basic jersey leggings which I have been buying for the last 5 years and wear every day until I physically can't patch them up anymore. Quality was absolutely dreadful, fabric was about half the thickness as my old pair and incredibly cheap and shiny. At this point I'm just going to cut my losses and start making my own leggings despite not being able to find a jersey I liked as much as their old fabric, as I have no clue where I can get leggings that don't end at my mid calves in Europe. Really disappointed.”

Helpful Report

Posted 3 years ago

“Quality, fit and fabric cheap and awful. Was a loyal customer for 20 years but am not anymore. I had to send back 11/12 items I recently purchased for many different reasons! And you can’t give feed back like you used to. When bought out by Yours (?) the designs became cheap and nasty but at same prices. What a waste.”

Helpful Report

Posted 3 years ago

“The quality was awful. The leggings were thin and sheer just awful. I would never purchase from them again”

Helpful Report

Posted 3 years ago

“I am glad everyone posted! Us tall girls dont have a lot of choices and now we are stuck with another exploitive business--boohoo LTS:((( I had a terrible ripoff experience 5 years ago with Alloy (lost $400) which put me on alert. I was about to put in an order with LTS (a long time customer--beacause there is literally no one else who makes a 38"inseam...yaknowhowitis:)) but new web-site seemed fishy. I am so glad I read all these reviews first!! First trap: The size on some items (not all) changed once i put an item in a bag. (this could be converting usa size to uk, but all the toggles were set to usa) and its really hard to get customer service. So this seems like a setup for forcing returns. Second trap: the USA site is pretty darn vague about returns cost. By all the comments it is clearly all going back to the UK and they could say that and give a cost estimate--it does not say anywhere on the USA sight that LTS will be charging international shipping rates for returns! They need to be transparent that our items are coming from the UK and being returned there, because most people would not assume that!! --also to give us a heads up on time. I am so sorry for all us tall girls that lost hard earned $$. It is so hard to find clothes to fit and its disconcerting that LTS (which used to be our supporter) is going down this road. Ugh!”

Helpful Report

Posted 3 years ago

“In order to return a 47$ dress I have to spend $27 to mail it to the UK. Apparently they don’t accept returns in the country where you purchased it.”

Helpful Report

Posted 3 years ago

“Terrible return policy . Ordered boots in November, they were too big returned and still no refunds! It’s now March .,Had an email saying they had received the return over 2 weeks ago . Will NEVER order or recommend them . Completely unsatisfied customer!! Out $200 Canadian $$😰😰”

Helpful Report

Posted 3 years ago

“Before being bought out, this company was a go to for me. The clothes were of good quality, customer service was very accommodating and shipping was often free. My recent experience has been the worst and they clothes mediocre, at best. It takes weeks to get your merchandise, they charge you a foreign transfer fee, it takes damn near a month plus to return merchandise and get a refund, and you cannot speak to customer service EVER. Just a series of links to send emails. I will NEVER order anything from Long Tall Sally again.”

Helpful Report

Posted 3 years ago

“These reviews are completely right. Oh my God. I was going crazy wondering why my stuff hasn't come for so long, trying to contact them, I can't believe this. I'm calling my bank. I hope they can do something. I used to go to their store in the mall and buy from them offline. I stopped for a few years now I've come back to this? What the heck....”

Helpful Report

Posted 3 years ago

“Can't believe how much and how fast the quality and design/style of LTS clothes has gone down since the take over. U.G.L.Y. The majority of my wardrobe is LTS and I wanted more. Devastated by the brand's decline. Where to now for clothes for a 6' lass? Cant stay here.”

Helpful Report

Posted 3 years ago

“I returned a coat to the exact address it came from, no refund… out $182.00 Canadian dollars… I will never ever wear their clothing again… this is fraud at its finest. Fair warning to everyone🙁”

Helpful Report

Posted 3 years ago

“Nobody is going back to LTS. I hope their sales drop drastically because of the switch. I knew the decline was coming when I saw the site sell ugly ass clown pants and matching dress in the same pattern. I’m sad and disappointed that now I have to scramble to find clothes that fit me properly.”

Helpful Report

Posted 3 years ago

“I had no idea the sizes on the site defaulted to UK. As I’d indicated my shopping was destined for Canada, it never occurred to me the sizing would be for the UK. Now I’m stuck with $150 worth of clothing and my daughter doesn’t get the birthday gift I ordered more than a month ago.”

Helpful Report

Posted 3 years ago

“I bought (4) pull over sweaters and am really disappointed with the sizing. Without exaggeration, two people could fit in each of the sweaters. Unfortunate too, that LTS eliminated customer item reviews because the cost of the return is high. Sad to see the decline. LTS was my source of clothing for decades.”

Helpful Report

Posted 3 years ago

“Paid $70 (US) for a pair of jeans that took over two weeks to get to me, and weren’t even denim; but some sort of cheap poly-blend fabric that you could read the newspaper through. On a positive note, they were true to size, but are more like leggings than jeans. Save your money, and go to the Wal Mart, or bargain barn, you can get the same pants, made of the same paper thin material for $20 a pair. Way overpriced and shipping time is way too long!”

Helpful Report

Posted 3 years ago

“This is not a review, but a regret that I just placed an order without reading these comments first! Keeping my fingers crossed they don't let me down. Heard only good things about LTS many years ago. Sad if the company taking over seeks to disappoint the thousands of satisfied customers that have been loyal to Long Tall Sally for so long!”

Helpful Report

Posted 3 years ago

Long Tall Sally is rated 1.5 based on 200 reviews