Long Tall Sally Reviews

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact Long Tall Sally?

Helpful Report

(4 hours ago)

You can contact Long Tall Sally by Email, Telephone and Live Chat.

Helpful Report

(4 hours ago)

50.00%

Industry Average

“ Cannot get a refund label. I have tried to reach customer service but get NO reply. ”

- ""

“ Customer service is terrible, only way to contact them online is via the portal on their website which just generates auto responses. ”

- Jenny

“ After sending my return, I have read up on the company, and seeing there are tons of complaints to the Better Business Bureau about customers never receiving their refunds and never being able to get in touch with customer service, so I'm preparing for a long process for receiving my refund. ”

- Anonymous

Long Tall Sally Reviews

Customer Service - Average