Long Tall Sally Reviews

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Long Tall Sally resolve customer queries?

Helpful Report

(4 hours ago)

Greater than 63% of reviewers feedback is Long Tall Sally takes over a week to resolve customer queries.

Helpful Report

(4 hours ago)

50.00%

Industry Average

“ ??? I contacted them asking for a US return address (because I purchased from the US store site), and this started a loop of sending me to one website's contact form which sent me back to the original and around and around and around until the most recent response from "customer service" instructed me that the address was on the return documentation, and referred me back to the UK address. ”

- Cindy

“ No stars. Customer service was extremely poor and the manager was very rude and unhelpful. Clearly loyalty and frequent buying with this company stands for nothing. Purchased a long khaki puffa coat that had a faulty zip. Poor quality coat and service Don’t recommend anyone buy from this company ”

- Anonymous

“ Terrible service in Canada. I can only get a generic email saying that they haven't received the return, even though I keep sending them pictures from the tracking number showing it was in their warehouse over a month ago. I'm going to have to get the credit card company to dispute the charge. ”

- ""

Long Tall Sally Reviews

Customer Service - Average