Long Tall Sally Reviews

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Long Tall Sally returns process?

Helpful Report

(4 hours ago)

Greater than 92% of reviewers feedback is Long Tall Sally returns process could be better.

Helpful Report

(4 hours ago)

14.29%

Industry Average

“ It says that there is now a location in Canada, but returns go to the UK, making shipping items back exorbitant! The replacement I got had faulty stitching and a rip in the pocket. ”

- Anonymous

“ The returns process for Germany does not work at all as I could not proceed with the online system. ”

- Fiona

“ 99 for returns, since March 2023. ”

- Tracy

Long Tall Sally Reviews

Returns - Difficult