Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible as unhelpful customer service.”

Helpful Report

Posted 3 years ago

“So bad. I will never order from here again.”

Helpful Report

Posted 3 years ago

“The very worst company to deal with. They take your money but will not send the goods. I ordered from them, waited for weeks and still nothing arrived , they told me that it was delivered. I kept e mailing them and the same message kept coming back that they were investigating it with the courier. I asked on numerous occasions what courier they used in Ireland and still no answer, I also asked where their Irish office is and got no answer. I told them that I was getting on to the police to check if this was an on line scam and straight away I got a message back that my money was returned to my account. Please take my advice and do not waste your money on this site.”

Helpful Report

Posted 3 years ago

“Absolutely woeful service. I'm stuck with a beauty box for a year I don't want and I've been waiting 3 weeks for a delivery worth over 100 euro. Every excuse has been given and now I'm simply told shipping can take 21 working days. For the last week I have been told customs has delayed the package. Now they've changed that story as well. I have never dealt with a more frustrating company. I will never use them again. Don't waste your money on them.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with, I genuinely would not call this a company, but a SCAM. Ordered items only for them never to be delivered. Queried this with customer service where they said items were delivered. When asked to provide proof of delivery they continued to ignore my request. I only received a refund (which took about TWO MONTHS!!!) after taking this further after advising the robotic customer services that I would be reporting this as fraudulent activity.”

Helpful Report

Posted 3 years ago

“Ordered an item 2 weeks ago , it still hasn't arrived in Ireland . No reply to my emails . Delivery from LF used to take 2-3 days max . I cannot click on the tracking link either . I'm done using Look Fantastic, there are plenty of other options , thankfully! Appalling customer service !”

Helpful Report

Posted 3 years ago

“The company received my return item on July 21st. All reasonable dates for refund are expired and now "Look fantastic" says that they have not received the return package although my tracking number shows that they did receive it. They are dishonest, shameless people that should not run the business! They will keep the money no matter what!”

Lookfantastic 1 star review on 13th August 2021

Helpful Report

Posted 3 years ago

“Item I bought said it was delivered, it wasn’t. These things can sometimes happen due to human error or whatever. But the customer service here is almost comically bad. They refuse to resolve via PayPal, with no explanation as to why. (Probably so PayPal has to pay out a refund and not them). They refuse to resolve via their OWN customer service verified iMessage service!!! With no explanation! They have an email that was sent from “Billy-Jo” their customer relations executive, which I couldn’t even reply to as the email bounces back (due to a full inbox = red flag) They refuse to sort via their Instagram! They hide the negative comments or have a speedy PR response that is copied and pasted, with no intention of resolve! They say I have to sort this by making an account with them on their website!! Erm, why??? When I’ve seen comments of people unable to subscribe from their spamming!! They have made no effort in just under a week to contact the delivery service on my behalf or rectify in any way. They’ve left it up to me to waste my time. Truly truly unbelievable customer service from the depths of hell, and I’m not even exaggerating. Takes days to reply and yet any public social media complaint is quickly replied to with false reassuring cr*p.”

Helpful Report

Posted 3 years ago

“I do not recommend the service, my order took one month to arrive in Ireland as it was stuck at customs. This is out of control of the service provider and I do not fault them for that however my messages have not been acknowledged when I wanted to cancel or return the order when it has finally arrived but I have received three automated messages in a row to inform me that the product has now been delivered instead.”

Helpful Report

Posted 3 years ago

“Do not buy from this seller, especially if you want delivery to Ireland. Estimated delivery for my order was 24/07/21 - 27/07/21, I still don't have it today - 11 August 2021. The tracking link doesn't work, I contacted customer service numerous times and requested refund - there is no talking to them. They keep replying - please allow 21 days for deliver. Why then you give an estimated date if you can not fulfill that? I bought perfume as a birthday present and was expecting it by a certain date, and it's still not there. Should have just bought the same items from other website, even it was a bit more expensive. Will NEVER buy from Lookfantastic again, and none of my friends will.”

Lookfantastic 1 star review on 11th August 2021

Helpful Report

Posted 3 years ago

“I was told my order had been delivered. It had not. Nor was it ever traceable or even filed with Royal Mail, despite it saying it was sent via them. I spent a lot of money here, as I stupidly looked at only the top two entries on Google for reviews. But when you scroll down it’s really terrible. How does a company get away with this, it’s simply fraud!! So many people have spent money and had nothing in return! They try to hide these terrible reviews on their Instagram but if you’re nifty you can find all the angry comments that have either been hidden or have a generic customer service reply. The company has not replied to my messages.”

Helpful Report

Posted 3 years ago

“Sneaky company Please read before buying. If you buy a product or service you would expect not to have to try find and small print in Terms and conditions that is not mentioned on the product page. So I brought a gift card for my partner and no where on there product page does it say you can only use the full amount in one go otherwise any remaining balance is lost. Neither does it say this when using the gift card or buying the gift card. So we used £50 and then was told when trying to use it again that it can only be used once loosing the other £50 on the card. They say it’s in there Terms and Conditions that I finally managed to find after 20 minutes of two of us searching there site. After some research I am not the only one who has had this issue there are many others. How hard would it be to mention this on the product page or in the product description as it is clearly a big part of the product. When I got in contact with them they couldn’t care less and kept saying it’s in the terms and conditions which is extremely hard to find. Based on there lack of customer care I’d hate to think of what other practices they have with any other issues you may find along the way.”

Helpful Report

Posted 3 years ago

“Awful customer service when my order didn't arrive I had to chase them up to find out where the order was for them to tell me it had been sent back to them as it was damaged. They refused to give me a refund and to cancel the order and that I would have to wait for this order. After numerous conversations was told I had been given a £5 credit on my account as a gesture of goodwill - this never even got put onto my account.”

Helpful Report

Posted 3 years ago

“A bottle was empty. Everything was wet and dirty. A mail gives an error. Bad respondent at instagram. Don't order here”

Helpful Report

Posted 3 years ago

“Ordered a lipstick I’ve worn for years. It came in similar packaging, however when comparing the shade of the lipstick I was sent to the lipstick I purchased previously from the manufacturers website the shades do not match. When I send pictures and asked for a refund, I was told the company needed to “investigate”. Shady and unethical website. False advertising and misleading marketing tactics. Fake Stila products.”

Lookfantastic 1 star review on 5th August 2021

Helpful Report

Posted 3 years ago

“I am absolutely disgusted by the way they have dealt with my query. I made an order on the 20th of July and it is now the 3rd of august and it still hasn’t arrived. I was told it would be here on the 27th at the very latest. Online chat has been disabled and every time I email them they send a generic email back with no answers just excuse after excuse. This company has taken my money and not sent my product. I have no option other than to report them. Avoid at all costs!!”

Helpful Report

Posted 3 years ago

“Bought an expensive skincare product - It was faulty. Most of the product leaked from the fault. Lookfantastic refused to replace the product, stating "more than 14 days" had passed. This is not a part of the policy I agreed to. They told me this is their "internal policy" which they enforce despite it not being part of the terms and conditions actually agreed upon by the consumer. Also, the fault was only found when laying the product on it's side, so was not immediately obvious. Even the parent company of the item said they would work with LF to organise a replacement but LF refused! Disappointing, as I was about to purchase a bunch of other products they stock - But I will not be risking my money with this company ever again. Absolutely disgraceful”

Helpful Report

Posted 3 years ago

“HORRIBLE CUSTOMER SERVICE PRODUCTS WAS IN BAD SHAPE I ordered a cleansing mask and there were molds on it and they are not refunding nor shipping a new product to me MOREOVER order took 2 months to be shipped and there are still missing items AND NO ONE answers about canceling the missing item NOR shipment DO NOT BUY FROM THEM!!!”

Lookfantastic 1 star review on 27th July 2021

Helpful Report

Posted 3 years ago

“Twice I have ordered from look fantastic and never received the order, it’s so hard to get in touch with this company and takes them ages to respond back to you, im still without products and without refund, been 1 month now. I order online all the the time never have this kind of problem and if I do it’s quickly resolved. Look fantastic does not resolve the problem fast enough. It’s been two weeks and still ain’t got my refund and I’m having to constantly chase them. Just really bad. Fed up honestly never am I going to order from here again.”

Helpful Report

Posted 3 years ago

“Lookfantastic used to be a great site but recently I have been disappointed in this company. Twice in the last few months I have ordered 2 different items and paid for upon ordering. One item I waited a month for and the other one, after a month I received a message to say they are refunding me because they can not get hold of the item. I've had numerous conversations with their customer service department. Basically, they take your money not even knowing if they can supply you with the item. You'd be better off ordering from somewhere else because they are no cheaper than any other company these days. I wont be shopping with Lookfantastic again.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews