Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(This review is for lookfastatic.at) I ordered 3 months of subscription boxes. None of them arrived on time and without me chasing the package. One got lost, of course no refund. Products were not worth the price of the box and the diversity was very poor. After 3 months they continued charging my credit card even though I had bought a 3m subscription. Horrible costumer service. Do NOT buy from them, you can get so much better!!”

Helpful Report

Posted 4 years ago

“I am very satisfied with the company. Every order came without delays. The last delivery never came but they have sent me new items immediately after I contacted them. Will continue buying.”

Helpful Report

Posted 4 years ago

“I’m having terrible issues with this company, I ordered shampoo & conditioner £38 was meant to arrive 18th June still no sight of delivery no tracking in original delivery email I have repeatedly contacted Lookfantastic & Hermes to be told to care with them! Managed to get a WhatsApp contact number after many back & forth messages they are still investigating cannot refund me or tell me when I can expect my delivery & it’s now been escalated to senior level so I have to wait another 72hrs for another message!! Terrible Customer service .. my advice is don’t order from them 👎”

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Posted 4 years ago

“This company is simply the best. I've ordered a couple of times and products are well packed, dispatch time is quick and emails are clear and concise. Love it”

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Posted 4 years ago

“Promised next day delivery- still nothing over a month later.”

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Posted 4 years ago

“AWFUL COMPANY .. recieved a empty damaged box that had been taped back up and clearly opened they wasn’t interested and said I was not entitled to a refund they then erased my account so all my messages had been deleted unknown to them I had screenshot all the correspondence I am currently in the process of trading standards as I lost over £100 there messages are automated , can’t contact them either , I cannot say enough about staying away from this company however I will keep up this fight and for all the other unfortunate ppl who have been stung by them ... watch this space 😡”

Lookfantastic 1 star review on 1st July 2020

Helpful Report

Posted 4 years ago

“Products did not come on time, and customer service never responded. Don't trust the refer a friend programme, its a fraud.”

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Posted 4 years ago

“Awful customer service. No order and after waiting 3 weeks in total of investigation the courier says it's delivered and that the courier gps tracking says it was delivered! and now they are saying that because of this I should contact my credit card as they won't replace or refund ! So I'm all I have a bill for over £200 and nothing to show for apart from waiting on hold to my credit card. Shocking customer service and no compassion for a customer who had spent a lot of money and they go back with emails and don't care.”

Helpful Report

Posted 4 years ago

“Everything went wrong with my order. Did not come on date they said it would. Did not answer my requests for help. Finally, opened a case on PayPal. Then they responded immediately. Terrible company”

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Posted 4 years ago

“I ordered some bits of makeup from look fantastic and qualified for next day delivery for free and although it took longer than expected my parcel did arrive fairly quickly with the order being correct. I read these reviews just after ordering and it really panicked me but turns out I didn’t need to be!”

Helpful Report

Posted 4 years ago

“Three months ago I ordered a very expensive product and never received it. I wrote to the company to tell them the issue and they informed me that there is nothing they can do to help. The company doesn't realise that they are dealing with expensive products and that it is a big issue when a customer does not receive the product. They have not learned to value their customers. They are not a professional company. They don't seem to care about running a friendly effective business. Do not order goods from Look Fantastic. There are many other companies that are more professional.”

Helpful Report

Posted 4 years ago

“I ordered my regular foundation shade medium, they sent fair. I put it down to a one off mistake maybe due to covid 19 and being short staffed so gave to my daughter and re ordered. Again shade fair arrived! I contacted again several times and sent the pictures in, I got a reply saying they would re send the correct shade. My foundation arrived yesterday and again it was shade fair!!! I contacted and again got a standard generic reply asking for pictures and full explanation ( again) to which I have said it has now been going on for over 3 weeks, I have spent nearly £40 and not got what I ordered, I will just put this down to a bad experience and shop elsewhere as they are obviously completely incompetent.”

Helpful Report

Posted 4 years ago

“I would give zero stars but it’s not possible. The deliver of items is pretty good however make sure what you buy is what you need. If you think there might be a chance you need to return any item, DO NOT buy from The Hut (Lookfantastic.com). I returned my skincare tool unopened as reading reviews online on the item I decided not to use it prior to delivery. I had to email them to get a return form. Once I got it, I returned the item the same day following the process stated. I used Royal Mail Special Delivery Next Day to return the item. It was signed for by someone at The Hut (the look fantastic returns department). After about 4 days, I chased up with them on when the return would be processed as I made plenty of orders with them but this was my first return. They wrote back to me saying they haven’t received my item and once I return it, they will process the return! I even sent them the picture of the Royal Mail receipt and the tracking number where they can view it was signed for. They’ll still claim they haven’t received it. Save yourself the hassle and order from somewhere else. Definitely will no longer be shopping from here again and it’s not like they sell anything other places don’t. They also don’t care about customer service and don’t know how to keep long standing customers!”

Lookfantastic 1 star review on 25th June 2020

Helpful Report

Posted 4 years ago

“Very poor customer service! Didn't reply for a month, clearly states free delivery over £25.00 but still charges delivery cost and won't refund. Will not be buying any beauty products from this website again!”

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Posted 4 years ago

“its a fraud company. They will take your money on pre paid orders and never deliver the product. Stay away.”

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Posted 4 years ago

“I placed an order on 30/4 for 2 items, 1 was delivered and I was advised they were aware one had not been delivered, I had several emails stating that they are aware that it is still outstanding, when I contacted them they said it had been delivered but that was the first one and the @missing product@ emails were sent weeks after that. They have my money and I have no order. Never ever will I use them again.”

Helpful Report

Posted 4 years ago

“Oh how I wish I had these reviews before purchasing from Look Fanastic.I ordered the wrong item tried to cancel immediately not possible have to contact customer services via email.Two days later was emailed to say item was being processed and could not be cancelled. Asked for a return form was sent wrong label had to pay £7.50 postage, count myself lucky I got a refund although not reimbursed for return postage which I had requested.The return policy of this company is needless complicated and customer service is appalling. Avoid at all cost”

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Posted 4 years ago

“Terrible terrible terrible. I have no words apart from shambles. They have no idea. Won't accept my complaint, ignoring the question. Not refunding.”

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Posted 4 years ago

“I wouldn't even give a 1 star Absolutely terrible customer service Absolutely terrible customer service. I ordered some items which were not what I expected. I have tried calling but no response (I get due to covid-19) however I have tried to chat online but it's unavailable, I have emailed 8 times with my order number etc but they keep robotically saying same thing to chat online. All I want is to return goods. Not helpful at all!!!! Shambles”

Helpful Report

Posted 4 years ago

“Do not even thin to buy! Same story as other. I have been waiting for nearly 2+ months. They are lying Thay said that they’re going to issue refund and then nothing. Their customer service is so bad. They replay with the same emails every time. My shipment have been investigated for nearly 3 weeks. When I contacted the carrier their said that my shipment does not exist. Have any one tried to raise a complaint with resolver against them??”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews