Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered under their guidelines for being in time for Xmas. Now not being dispatched until the 23rd. How is that in time for Christmas? I'm stressed and no one is responding to messages. Also I qualified for free next day delivery when ordering but when going to the checkout it wouldn't give me an option. Look fantastic is literally ruining Christmas”

Helpful Report

Posted 5 years ago

“Having ordered something there was a delay in my order not knowing when I would receive my order I tried to cancel as it was for a Xmas present I was then told by live chat that wasn’t possible but could return if no longer wanted so when item delivered I returned it at my own expense !! Then waited for acknowledgement by look fantastic nothing for a week various emails messages live chat followed were they answered me then ignored my replies finally got a answer on email to say my parcel had gone missing in the warehouse !and to wait up to 14 days for a reply I found this unacceptable for a company this size there lack of communication and care for a customer who would have been over £20 out of pocket is not acceptable I had to contact PayPal to raise a dispute and guess what a refund the next day from them I shouldn’t have had to do all the chasing for this never had issues from a company like this I won’t be ordering again and judging by the other reviews on here I’m not alone.”

Helpful Report

Posted 5 years ago

“Should’ve done some due diligence on this company before ordering. It’s been 3 weeks and my item has not been delivered ! The response from the firm has been that you’re required to wait 30 days before the item can be considered missing. Absolutely not worth the wait - never purchasing from them ever again !”

Helpful Report

Posted 5 years ago

“I have had the most horrible customer experience with any order and any provider - I do not recommend lookfantastic to anyone. I have ordered a number of Christmas stockings from lookfantastic, from October’s paycheck (trying to be prepared!). Firstly, the order was delayed. Thinking Christmas was still many weeks away and it was for Christmas, it wasn’t too much of a problem. The the men’s stocking was sent separately. It was a far less quality than expected but at least it turned up. After many delays and complaints, the women’s stocking was sent two weeks prior to Christmas (still hasn’t arrived though). The prices of the stockings have dropped to half than what I paid - yet the customer service team refuse to partial refund the difference; only offering the option to return and repurchase the items! With their dispatch times being as useless as they are, it’s just not a viable option this close to Christmas. Their customer service tools and process are ridiculous; you can’t reply to their emails - everything is setup against their customers. Useless and disappointing - please do yourself a favour and avoid the company.”

Helpful Report

Posted 5 years ago

“Second order on look fantastic, the delivery is far better than the last one, delivered on time this time, I think it’s because they changed delivery company to Royal Mail!”

Helpful Report

Posted 5 years ago

“Avoid ordering from this site at all costs! I have been waiting for over 2 weeks for my order and still nothing. I emailed them and have been ignored! I have phoned them twice and on both occasions have been waiting for over 20 mins to speak with a representative (not a free phone number by the way). After eventually getting through, I was informed that they are trying to track down the courier and will then contact me after 48 hours! This has not happened! They have taken my money and I have received nothing! What an appalling company!”

Helpful Report

Posted 5 years ago

“I have received a faulty product and immediately contacted customer services. Despite several emails and photographs ,I have still not received a replacement. Have been a customer for years and am absolutely sickened by their behaviour at the moment. I don't foresee this getting resolved now I have seen previous reviews. I will update if I do.”

Helpful Report

Posted 5 years ago

“Ordered from the website multiple times. Never had an issue. Order confirmation, dispatch etc. Emails received. All items always came on time in immaculate condition. Will definitely continue using the website.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER! I REPEAT, DO NOT ORDER!! They have sent a used product and it is mission impossible to get your money or a replacement due to numerous reasons.”

Helpful Report

Posted 5 years ago

“Worst company ever, glad that I paid with PayPal so will be able to raise a claim, received email that items dispatched on 07.12.19 with Hermes and tracking number shows it was delivered on 06.12.19, will never ever use it again, should've read reviews before purchasing.”

Helpful Report

Posted 5 years ago

“Worst company ever. Don't buy from them at all.. I placed an order from them and they did not deliver I read some reviews and took action immediately I contacted them for a refund and cancellation of my order which they refused so I contacted citizens advice and got told I had rights as a consumer in requesting cancellation if my items were not shipped or if they were shipped I had 14 days or sometimes up to 1yr and 14 days to return them I had two options contacting my bank and requesting money back or contact them again requesting cancellation if they still refuse them send them a letter requesting cancellation keep a copy of that and they had 10 days max to reply if they didn't we'd be going to court. I don't play with my money especially if I am being ripped off. My order was pending for more than 4 days despite the fact that they took the money out of my bank account same day I purchased it. Costumer service is awful.. The reseon they refused at first to cancel my order was because I had gone past the time to cancel which according to them was 15 mins from purchasing.. Lol jokes... I told them I spoke to citizens advice and I knew my rights as a consumer and they could not refuse to cancel my order it was all a mess after arguing with them and threatening to take action they next morning received an email and THEY FINALLY CANCELLED MY ORDER AND I GOT MY REFUND. Take action go on citizens advice website and read about your rights as a consumer.”

Helpful Report

Posted 5 years ago

“I've used this site to buy Christmas Gift and there was no email that says my item has been dispatched. Contacted customer service online and after I've given all my details, I was told "You will have an email shortly from the relevant team about your order I can not discuss further at this time Take care" and was cut off immediately. I checked my email and the below was the reason: "I am sorry to let you know that we are currently unable to ship your order to you as the information provided has not met our security requirements." I know for sure there is no issue with my card as I have used it before and after this transaction. My conclusion is after I read other reviews which I regret I didn't do it before is that they don't have the stock available. All the sale is to lure people in getting rid of stuff they have and ripped off people by disputing things which they claimed to have delivered.”

Helpful Report

Posted 5 years ago

“Avoid. I received two thirds of my order 5 weeks, 6 emails and one phone call later. The only product I actually wanted was refunded because they ran out stock during the black Friday. Lookunique uses Hermes for delivery, and they are notoriously unreliable. Packages get stuck/lost and show the same status for weeks. Additionally, the aspirational 2-3 days delivery excludes the unaccounted for order processing time. That'll take days, not hours. Life's too short.”

Helpful Report

Posted 5 years ago

“I’ve just brought from this site , stupid of me to read reviews after I brought items.. I’m actually starting to regret it now 🙄😕”

Helpful Report

Posted 5 years ago

“It has been over 2 months and the shipment is not yet delivered. Customer service is poor. Will never ever order from this website. It is only my first order but smells like scam.”

Helpful Report

Posted 5 years ago

“Company is good, but delivery is bad because it's not Royal mail and it's not Dpd or parcel force. It's Hermes really worst couriers. They are faking signatures and they not posting online that parcel was left with neighbour. You will be lucky if you will find a card left.. For a company I would recommend to change them to someone else better.”

Helpful Report

Posted 5 years ago

“I ordered three products from this Company. The products arrived damaged and stained. I have sent SEVERAL photos of the damaged and stained products, the Customer Service is saying that there is NOTHING wrong with the products. I'm unable to use these products. There is one product, Nuxe Dry Oil, that is missing in action. Customer Service is saying they sent ALL the products; which is NOT TRUE. I do not know what else can I do. My credit card has been charged and two of the products are damaged and the third product is missing. I DO NOT WANT ANY PRODUCTS FROM THIS COMPANY!”

Helpful Report

Posted 5 years ago

“Unable to get refund of damaged items despite asking numerous times. It's a disgrace to pay for items that are unusable and then being told there is nothing they can do by customer service”

Helpful Report

Posted 5 years ago

“Order never delivered, raised 2 queries and received responses telling me they would update me within 72 and 48 hours respectively, which they did not. Now trying to get a refund. Would not order from them again.”

Helpful Report

Posted 5 years ago

“I paid for large size products, they took my money and sent out a couple of samples which I could of got for nothing in store! Do not purchase off these cowboys I wish I had looked at their reviews before I purchased as it is terrible. I have the CEOs email address if anyone wants it, don't let them get away with this, as I have already sent an email to him”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews