Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,414 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Lookfantastic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty item delivered had to pay for postage in order to return , along with printing label the company asked me to use Hermes and once they receive it back I will get my refund of product and postage . Sent it back on 29/11 and they still have not received item back at warehouse - Hermes said it was on its way back on 3/12/21 , have sent other things via Hermes and they have got it no problem. Not sure if Hermes or lookfantastic but not a problem free easy return now £43.00 out of pocket and had to buy an alternative gift so over £80 down.”

Helpful Report

Posted 3 years ago

“I placed my order 27/11 and up until now I don’t have the products or refund. I have sent multiple message since 2/12 and each time I was told my different people that the good were damaged on transit and that they now place a replacement even though the previous messages from their own customer/ colleagues said exact same thing. It feels like a deja vu! The messages seems like it’s automated with random names . Its a waste of my time, it’s just not fair. I can’t even find a number to call.”

Lookfantastic 1 star review on 20th December 2021

Helpful Report

Posted 3 years ago

“Waiting for order despatched beginning Dec - not received. 4 days ago told I would hear something in 48-72 hours. Only 2 Kerestase shampoos - paid for - and its 20 Dec where are they?????”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM HERE - they send damaged products, multiple missing items, 3 wks to deliver. No refund and non existent customer service 👎🏼 Side note: they also keep posting on Instagram to rid of/ ignoring hundreds of negative comments from disgruntled customers.”

Helpful Report

Posted 3 years ago

“NEVER AGAIN! Waste of time and money! I placed my order month ago and still no refund or package. Customer service is so bad that they don't bother to respond to my emails or messages on app where they 'promise' to respond in 24h and its been 4 days now ! I need to go through bank fraud team to get my money back! Terrible service - read all reviews before you place order!”

Helpful Report

Posted 3 years ago

“Terrible company. I placed an order for a Christmas present for my daughter 5 days later it was still ‘processing’ with zero communication to explain what the hold up was. I raised a number of queries basically asking if it was going to arrive - I wouldn’t mind if they were honest and told me it was out of stock or whatever but to have zero response from them is diabolical. Please do not use them because my experience has been awful.”

Helpful Report

Posted 3 years ago

“Do not use this company Goods aren’t received Take your money”

Helpful Report

Posted 3 years ago

“The worst online shopping experience… The worst online shopping experience I've ever had. They shipped only half the items in order even though they claimed to have sent all the items. 7 out of 14 received. The package was in blue plastic bag. No wrapping. All the items were broken or damaged. Their customer service is unbelievably stupid and incompetent. Asked questions like did some of the items get accidentally delivered to a neighbours house even though I had used the click and collect service. I had to repeat my message 4 times and they came back with nonsense replies. Not sure if these guys are just extremely stupid or scammers but the outcome is the same.”

Lookfantastic 1 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“Absolutely disgusted with this website l ordered Mylee The Full Works Complete X Gel Polish ( Black ) on the 3rd December. Delivery time was 3 working days as advertised on the website however this was not the case. After a week I sent my first email, however this got a generic robot response. After this unhelpful reply I sent another email emphasising the importance of this product as it is a Santa present. I reveived no reply. Again I sent my third email and only got a response today…. ONE WEEK BEFORW CHRISTMAS to day my order will be here mid January. This is absolutely atrocious. Due to their bad organisation I can now not order the product from somewhere else for it to be here in time. Do not order from this site!!!!”

Helpful Report

Posted 3 years ago

“Absolute disgrace . Money taken more than once. No refunds no products received. I keep checking Mt order and it is still being "processed " 3 weeks later items not received”

Helpful Report

Posted 3 years ago

“Firstly, I’ve used Look Fantastic many times and have always trusted that I’ll receive quick delivery and a good price. My most recent experience could not be further from that. 3 weeks later I still have no order. It was a big order, so currently I’ve spent a lot of money that I can’t get refunded for and I’ve got nothing to show for it. It took around 10 days for it to be despatched. I’d already asked for a refund prior to this point as it clearly as already exceeding the delivery time and I needed the items by a specific date. However, when I eventually got through to someone was told this would not be possible. It was eventually dispatched and I thought that it would all be sorted. However the courier then appeared to have an issue and the parcel was ‘damaged’. Well this was 10 days ago now and Look Fantastic could not have been less helpful. When I eventually get a reply, I’m normally then passed into someone else who wants all the details again and I keep being fobbed off. I’ve tried to be patient but I’m owed a lot of money, which I could really do with before Christmas, but my order seems to have disappeared and apparently I can’t get any money back until my order has arrived. But there’s no sign of it. All they can offer me is £5 off my next order and no solution. Thoroughly unimpressed and have now lost a loyal customer.”

Helpful Report

Posted 3 years ago

“I ordered some Aesop items for my daughters birthday on the 2nd Dec. I was due to meet them on the 14th so felt it was plenty of time. Unbeknown to me, the items were actually coming from the US, not the UK. I kept getting emails to say my order would be delayed so I responded saying that if they weren't going to be here by the 13th then I would need to cancel. The next thing I know they send an email (on the 8th December) saying they had already been dispatched. I said to them that if they weren't here by the 13th I would need to return them as would need to source something else for the gift. They assured me that the item should be here on time. It wasn't and still isn’t! I have contacted them a number of times, they take 24 hours each time to respond, then ignore what you asked with some rubbish standard line. I have told them I need to send them back but they insist that they are “unwanted” items and so the postage would be at my expense, given this is the US, it wont be cheap. Despite still not having them a full two weeks after ordering them, they still insist they will not pay the return postage. They initially said allow 2 to 3 days for arrival, then said 7 days, then told me the expectation is 30 days! Their customer service is absolutely awful, a different rep answers each time, ignoring what you said, and I now give up. If you are a UK purchaser, be very wary of dealing with this company. I ordered the items directly from Aesop in the end and guess what, they arrived the very next day! Very, very poor service and utterly useless customer service; they clearly DO NOT CARE ABOUT THEIR CUSTOMERS!”

Helpful Report

Posted 3 years ago

“Shocking shocking shocking company! Do not order from them. I had mossing items from my delivery. It took 2 weeks and several messages through email before I resorted to shaming them on Facebook and twitter only then did they they respond appropriately and send my order out! AVOID!”

Helpful Report

Posted 3 years ago

“Ordered 5th December. Received email 12th December stating the order is with Royal Mail. Have been checking Royal Mail tracking every day since and Royal Mail have not received the order from Look Fantastic. Clearly something underhand going on.”

Helpful Report

Posted 3 years ago

“I brought some perfume on December 2nd, it took ages to get dispatched, was finally dispatched and then “lost in transit’ they said they would process a new order but have now gone quiet. I have asked for a refund, but no response. Unbelievable!!! B”

Helpful Report

Posted 3 years ago

“Ordered a gift two weeks ago for Christmas and still says progressing. 24 delay for a response to their customer service message system and final straw suggested I cancel the order as it hadn’t even left the warehouse and asked for a refund to buy the gift elsewhere. Response as it’s progressing I have to continue to wait to receive & then return it if I longer required. True joke , don’t use them and certainly don’t buy anything from here if you want it for Christmas. RUBBISH”

Helpful Report

Posted 3 years ago

“Ordered almost 2 weeks ago (Christmas gifts for my mum) and still nothing has even been dispatched. Delivery will likely take longer as I am in Northern Ireland. Cannot get through to anyone only automatic replies stating “sorry for the delay” “we will dispatch it soon”. I am beyond shocked at the lack of customer service. Instant messaging switched off as they are clearly getting so many complaints. In a last ditch attempt I have taken to social media to see if I can get a response there, however from reading the hundreds of other comments of customers in similar situations this seems unlikely. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Avoid!!!!! Take your money, 4 weeks later still no delivery! Do not order”

Helpful Report

Posted 3 years ago

“Significant delay with order and on arrival expensive item missing . No invoice . No contact details . No communication so have taken my money and not sent goods .Do not use”

Helpful Report

Posted 3 years ago

“No longer going to deal with automated replies, unavailable live chat and a head office phone switched off !! Obviously the firm has "gone under" Have escalated claim to my bank”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,414 reviews