Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good offers, but costumer service very bad, you can’t returns your goods uncles you contact them first and wait 3 days to reply, although they said 24hrs, then you have to print labels and send it, and pay for return, and if they didn’t it’s not there problem!!!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking service - order is no where to be seen and can't even track it's status. Every time I contacted customer service I was given ambiguous responses with no real answer. I was promised £5 credit to my account for compensation which never appeared and when I enquired I was just blatantly ignored. Waste of money on luxury products.”

Helpful Report

Posted 4 years ago

“Appalling business Paid for my order 4 weeks ago. Items will not be delivered as Royal Mail expect me to pay £24 for delivery which Lookfantastic told me was free They will not provide a refund unless I pay the Mail charges - tactics tantamount to blackmail Repeated messages produce little or no response Now left with no alternative but to issue court proceedings to get my money back Please please please DO NOT BUY FROM THIS SITE”

Helpful Report

Posted 4 years ago

“This is the worst company, I ordered something and I want to return it and there is Absolutely no way to do that. They make it impossible, the customer service link always says Unavailable and you need a code to return. There is no return address otherwise I would just send it back. And on top of that it is a 14 day return policy but they are unavailable so impossible to do in 14 days. Terrible horrible company I would Never order from them again.”

Helpful Report

Posted 4 years ago

“Ordered my items 9 days ago, received an email to say the items had been dispatched 5 days after purchasing, then received a further email to advise they are having to ship my order from an alternate warehouse, 2 days after the original email advising the items had been shipped. No further updates have been provided and item still has not been shipped.”

Helpful Report

Posted 4 years ago

“Longer time awaiting for dispatch the goods then other veb, but overall ok. Thet why 4 stars”

Helpful Report

Posted 4 years ago

“Ordered 3 weeks ago still no order LF fobbing me off when I contact them regarding it. ORDER 253140862”

Helpful Report

Posted 4 years ago

“THEY ARE SCAMMER! THEY SELECTIVELY SHIPPED SOME ORDERS HERE AND THERE WITH FAULTY GOODS AND GAVE YOU FAKE TRACKING WEBSITE (PART OF THEIR ORGANISATION) LONG LIST OF CUSTOMER SERVICES NAME WHICH ARE ALL MADE UP! THEY SURVIVE THIS GAME BECAUSE THERE ARE STILL SO SO MANY PEOPLE THAT DO NOT KNOW ABOUT THIS AND KEEP GIVING MONEY TO THEM EVERYDAY. THEY REPLY WITH AUTOMATED REPLIED EVERY TWO DAYS AND THEY KNOW WE WILL GIVE UP EVENTUALLY AND THE MONEY ALREADY IN THEIR FAT BANK ACCOUNT SOUNDLY AND KEEP GETTING MORE EVERYDAY FROM PEOPLE LIKE MYSELF WHEN I MADE MY ORDER.”

Helpful Report

Posted 4 years ago

“Still no order still no contact from Them but I'm £87 down. Disgusting company”

Helpful Report

Posted 4 years ago

“Ordered £40 worth of make-up on the 15th Nov. I have almost given up hope of receiving this parcel. Just get fobbed off with automated responses or 'we're looking in to it'. This company is only interested in generating NEW SALES and could not give a damn about resolving any problems (of their making). I think they should be reported to Watchdog. I'd like to see that CEO of Hut Group try and justify their non-existent Customer services. I shall never order from this 'company' again and, as many have suggested, it is probably a scam. I feel my only hope is to try and pursue a refund through Paypal.”

Helpful Report

Posted 4 years ago

“Never received my order or 73.no refund no help”

Helpful Report

Posted 4 years ago

“I have ordered from numerous websites during the Black Friday / Cyber Monday sales who all coped with the increased demand this year. None have provided a disastrous level of service quite like Look Fantastic have. Understandably, minor backlogs can be excused, however, it is clear they have been dishonest about how poorly equipped their staff and systems were in preparing for the sales and high demand. The blanket excuse of “COVID” and “increased safety measures” for the ridiculous delays doesn’t suffice when so many online retailers have managed to get it right, and have implemented the exact same safety precautions. I placed my order Cyber Monday and 5 days later the order still hasn't processed. LF claim their website advised 5-7 working days to process and despatch orders which is in-fact incorrect. Their website currently advises 24 hours to despatch and a DELIVERY window of 5-7 days. Meaning I should expect it within the next 2 days (highly unlikely as it hasn’t even left the warehouse shelf). They won't allow me to cancel it and failed to honour the free gift advertised at checkout when you spend £100. Once I placed the order, they took the offer down and it was tough luck as far as they were concerned! I was barely given an apology. Perhaps then, rather unsurprisingly, why TheHut.com (who own LF and other sites) have had numerous ASA cases against them, which they lost, regarding misleading advertising/sales tactics. No genuine effort was made to keep my custom and fulfil promises, so I will be returning the full order to shop elsewhere. Sadly, my first order with LF (which I placed to treat myself during lockdown) has completely put me off shopping again with this company.”

Helpful Report

Posted 4 years ago

“take money and don’t send the order, terrible service, don’t order from there!!!!!!”

Helpful Report

Posted 4 years ago

“Placed an order a week ago and still no despatch. Tried to cancel the whole order, they have cancelled 1 item from the order but not the other 4 which makes no sense. When I asked why they haven’t cancelled the whole order, they said they can’t cancel as it’s already being processed. Well why have they been able to cancel one item. Makes no sense. Either give me a dispatch date or a refund. I have now had to do all my Christmas shopping elsewhere as I’m worried they won’t arrive on time or at all. They are liars, scammers and I won’t be using them again. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Terrible company I have placed an order on 25/11. Today i contacted the customer service thrugh live chat and they said that the items that i have ordered are out of stock! If i hadn't contact them they were just going to leave me waiting for my order forever, although is their job to contact and inform that my order is out of stock, even if when i ordered it was on stock. Absolutely unacceptable. Don't trust them!”

Helpful Report

Posted 4 years ago

“They scam customers out of money and have no intention of sending orders. For a company as wealthy as this they seem to feel as though they are above the law.”

Helpful Report

Posted 4 years ago

“DON’T buy from this website. Slow feedback and customer replied script is standard. NO track down number can provide but keep saying is shipped out. Delivery expectation date is fake, never delivered. CANNOT do refund!!! Never buy from this site again!!!!”

Helpful Report

Posted 4 years ago

“Would give 0 if I could I never got my stuff I don’t think I ever will”

Helpful Report

Posted 4 years ago

“Taking money but not dispatched my order. Won’t answer emails or any other form of communication. Avoid at all cost”

Helpful Report

Posted 4 years ago

“AVOID. THE MOST UNRELIABLE PLACE TO SHOP. TERRIBLE CUSTOMER SERVICE. THEY DONT EVEN HELP YOU ITS LIKE TALKING TO A ROBOT. IF I WAS YOU I WOULD SHOP ELSEWHERE”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews