Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a subscriber for 5 years. My son loved the crates. This last year when I was billed. I was billed to invoices, overcharged & not able to get an answer from lootcrate after several attempts. Poor costumer service. I’m out of the extra cash because I don’t know who to contact & I’ve canceled my subscription. There is many other subscription boxes much easier to deal with that care about their costumers. Good Luck with LootCrate.”

Helpful Report

Posted 5 years ago

“Terrible service, I thought this was going to be really great, and I should have read the reviews before hand, but loot crate sucks! I have paid 3 months already and only received one crate, my April crate is being delayed until end of May! I am canceling my service. Its terrible service, I should have kept my boxy charm, they were right on point!”

Helpful Report

Posted 5 years ago

“I have not received crates that have bees paid for. Difficult to explain to a child that their gift will it be arriving, again. There is zero communication from them.”

Helpful Report

Posted 5 years ago

“. I feel quality continues to drop, item are not exclusive, but several item can be found in stores. Only one crate was received in the month it was supposed to out of 12, and they use the slowest shipping method even when the crates are months late! Also received the same shirt 2x in 4months!”

Helpful Report

Posted 5 years ago

“Its like gambling with a theme you like. Half of the items i've received I dont see myself ever using.”

Helpful Report

Posted 5 years ago

“They are thieves. I had the monthly clothing subscription, they had a "warehouse issue" 5 months in a row leading to me not receiving the same clothing item in every box. When I asked for a partial refund for the product they had not given they said not only will they not give me my money back, but they dont have to give me my items either.”

Helpful Report

Posted 5 years ago

“It's a scam. They took my money and 3 months later I still haven't received my order and when I asked for a refund they told me no all they would offer me is 10% off my next crate which I will not be buying because I refused to give them another cent of my money.”

Helpful Report

Posted 5 years ago

“I ordered the March Marvel box back during the first week of February. As of now, my order has an "estimated" ship date of June 2019 and this is the third shipment date change I have noticed. I only received one notification of shipment delays. Also, I only ordered one box and my credit card was charged for an additional box even though I went into my settings and turned off my subscription (or so I thought). After the second charge, I went back into my settings to try to cancel the subscription and I had to go through literally 8 or 9 windows to "cancel" my subscription. This was two weeks and now, my cancellation is still "pending" with Loot Crate. When I sent a support ticket saying how dissatisfied I was their service and the constant delays, I received an email that was clearly a copy and pasted reply of where to check for updates on shipment delays. I sent in another support ticket today requesting a refund for the May box seeing that it will also be delayed since the MARCH box has yet to be sent out. If I receive another copy and paste response and do not get a refund, I plan on going directly to my credit union to appeal the charges since even the tired people working there have better customer service than Loot Crate seems to have.”

Helpful Report

Posted 5 years ago

“I ordered three boxes months ago and have only received one notification about the shipment being delayed. I haven't even been emailed personally, just a mass email telling me to figure out when my order will be shipped. Terrible service, terribly mismanaged, huge mistake ordering from them.”

Helpful Report

Posted 5 years ago

“I ordered a 3 month subscription for my son of the Marvel Loot Crate as a Christmas Gift. In January, his first box, S.H.I.E.L.D. arrived - he was super excited and loved the items in the box. As a parent, and the person spending the money I thought it was well worth it. My daughter, college aged, also loved it and asked for a subscription for her birthday. Fast-forward to March - we were all super excited to receive our Captain Marvel themed box, especially with the highly anticipated release of the movie. March came and went - nothing. April came and went - nothing. So I emailed , I got a canned "We're sorry...nothing we can do" for you response you can expect it in June. No offer of a discount, maybe mail out something extra for our inconvenience, nothing for the money I have already been billed for and spent. JUNE FOR THE MARCH BOX?? Are you kidding me? It's May now, and at the end of the month we are to expect the 3rd and last box of our subscription. When should we expect that? December? His birthday is this month and he wanted an extension of his subscription, but I can't imagine I would waste the $100 on an additional subscription for him or the $100 for the one my daughter requested. If I could give less than 1 star....”

Helpful Report

Posted 5 years ago

“I would give them zero stars, if I could. One, the crates are basically one item with a bunch of garbage items with them. Additionally, I purchased a crate, did not receive one and was charged for six months but never received the crate I paid for. They also refused to refund. And when I was working with their customer service, they closed the chat before they had answered any of my questions adequately. If you're shopping for a crate/box, go anywhere else. Literally.”

Helpful Report

Posted 5 years ago

“Loot crate has some great products in their crate, however, the price can be a bit much some months depending on what you go. The biggest issue with Loot Crate is shipping is always massively delayed. Sometimes you will have paid for 2 months of boxes before you see the first month. I haven't seen a crate on time in almost 6 months. Very frustrating. You better believe they take the money out on time and do they every give you a discount for the delays, nope. Sometimes they will offer money to their loot vault but you are still required to pay shipping so they get more money out of you for causing you shipping delays. Would not really recommend them unless you are ok with paying for a product and waiting almost 2 months before receiving a box.”

Helpful Report

Posted 5 years ago

“only giving 1 star cause 0 isn't a option to comment. Worse customer service ever!!! Ordered in January an still nothing sent to me yet bur emails to buy more stuff i will never get!! Don't give them your $$ you will never get anything for it!!”

Helpful Report

Posted 5 years ago

“Horrible Company-Purchased for our son in December. Received on crate only and it is April 28th now! Customer service is a joke!”

Helpful Report

Posted 5 years ago

“Tried to cancel / refund a 12 months subscription now... For 4 crates, only received 2, service desk is a joke, only replies with copy /paste emails, no giving any solution /fix. And avoiding the main problems. Completely disappointed”

Helpful Report

Posted 5 years ago

“I was charged twice- once in Feb and didn't receive a crate and then again in April and just received that crate. I talked multiple times to their customer service and they did not help me at all. They just told me my crate was on its way and that they were sorry that I didn't understand how subscriptions worked. I never received a refund for that missing crate. I will never, ever order from them again. This company is all kinds of fraud”

Helpful Report

Posted 5 years ago

“I purchased the wizarding world loot crate subscription. Expect to get your crates at least a month late if not more. The items are ok but not worth the price.”

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Posted 5 years ago

“February "spring training" crate shipping in may? As is April crate and may crate shipping in June? WTF soooooo glad I signed up for this BS”

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Posted 5 years ago

“If I could give no stars, then I would. I paid for two loot crates, the second one was automatically drafted out of my account before I had time to cancel the subscription, and i still have yet to see the first crate i paid for 4 months ago nor have a recieved any of my money back for either crate. I will never do business with them again.”

Helpful Report

Posted 5 years ago

“Customer service is a joke. Crates come months late, no tracking ever sent. I am very disappointed. Already canceled the subscription.”

Helpful Report

Posted 5 years ago

Loot Crate is rated 2.1 based on 877 reviews