Lords & Labradors Reviews

Name: Lords & Labradors
Address: Midville Grange Farm Midville Boston, Midville Grange Farm Midville Boston, Lincolnshire
Rating: 4.44

4.4 Rating 321 Reviews

86 %

of reviewers recommend Lords & Labradors

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.

Visit Website

Phone:

01790720900

Email:

systems@lordsandlabradors.co.uk

Location:

Midville Grange Farm Midville Boston,
Midville Grange Farm Midville Boston
Lincolnshire
PE22 8HQ

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Lords & Labradors 5 star review on 11th October 2022

536

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality products and customers are not valued. Purchased an expensive leather collar. Less than 6 months later it has cracked right through by the holes. Contacted Lords and Labradors and they basically said tough. Not even an offer of a % off a replacement”

Helpful Report

Posted 3 weeks ago

“We ordered a Sofa Topper in Dark Grey from Lords & Labradors on January 17th. Their website states that "Our delivery service is currently experiencing slight delays. We appreciate your patience and understanding as we work to get your order to you. Our goal is to deliver within 7-10 working days." I rang on January 30th to check the status of the order to be told "It'll be with you sometime next week." I've now called today on February 6th at 09:35 and was assured a update within 10 minutes. Needless to say no-one came back to me. I've just called again, (the time is now 10:45) and been told that the order will take another two weeks. That's over a month for a simple order and delivery when their commitment is 7-10 days and I've had to chase them . . . When asked why they couldn't be proactive and keep their customers up to speed with the issues they're having they simply offered a "sorry" I've left the order with them and it'll be interesting to see just how much longer this takes”

Helpful Report

Posted 2 months ago

“We purchased a few beds and after a while (bear in mind our dog is old and not a chewer anymore) the bed burst open. We expected at these price points to get a few years out of one of these beds (smell dependent) but reality is, the quality isn't there. Best to take chances with a way cheaper bed product and the response to our comments from the company was "nothing wrong with the product because some time lapsed".”

Helpful Report

Posted 9 months ago

“Overpriced for the quality, really unhelpful customer service approach/decision making - wastes time and is there to save them money rather than actually help the customer. Avoid trading with this business. You can get the same products elsewhere much cheaper. Live chat is a dumb system, had a problem with the product and immediately got pushed to an email address. Why even have it if you can’t address a problem?”

Helpful Report

Posted 11 months ago

“Please be careful when ordering. I have been a fan of Lords and Labradors for years and spent a lot of money. The quality is fabulous but unfortunately I have had a disappointing experience when ordering a collar. The delivery was over £3 and unfortunately it was very dirty so I had to return the item. I returned via Royal Mail at my cost and have been told that I won't be refunded the cost of the return as it wasn't via their return partner (Hermes) even though I received the collar via Royal Mail.”

Helpful Report

Posted 11 months ago

“Julie, the manager, inappropriately handled a phone conversation with me. I had genuine questions regarding one of the products (liver snacks). Refused to give me the name of her line manager, I politely asked and explained clearly in a good easy to understand manner, she then became nervous suddenly and started assuming this was some prank call...? then proceeded to hang the phone up on my face. This behaviour should not be acceptable and I can't in good faith purchase or recommend anything from this business.”

Helpful Report

Posted 1 year ago

“Prior to purchasing a dog bed from them, I called and spoke to customer service to verify which size bed would be appropriate for my dog. The representative (Millie) wasn't familiar with the breed, but told me the breeds each size was made for and the approximate weight. I also verified their return policy (28 days). With her insights, I ordered a bed. The quality is excellent, but unfortunately the bed is too small. I then reached out on the same day the order was delivered to exchange it for a larger bed. They told me I am responsible for return shipping and they cannot help with a label. I then contacted the Post Office, UPS, and DHL. UPS and DHL are charging close to $1,000 to return the product to the UK. The Post Office stated the box is too big for them to accept. So, I am out $219. I will never buy from them again and would urge you to avoid purchasing from them if you are located in the USA.”

Helpful Report

Posted 1 year ago

“I have used this company on half a dozen occasions extremely successfully. However, when things go wrong they are beyond unhelpful and I think it's when things go wrong that you are best to judge a company on how they handle things. Legally, anything bought online can be returned if it's not what you are expecting as you can't examine the quality. However, they have refused to accept the return (I was returning one of the four items purchased due to fit and quality and keeping the remaining three.) They were unhelpful and rude and also appear to have inadequate training regarding consumer law so I am now having put in a complaint via Trading Standards and have them deal with this issue which is long winded and annoying but an important thing to do on principle. They have said that as it was bought from their outlet their policy is no returns which isn't legally correct. Nor was there any warning of this when buying. Needless to say, they have lost a previously happy customer and I shall be telling all my friends to stop using them too.”

Helpful Report

Posted 1 year ago

“Bought the bamboo drying dog bed cover for nearly £50. Within 6 months it is covered in holes and I’ve had to threw it away. Totally unfit for purpose and when I sent an email letting you know what had happened you offered a measly 10% off. As I replied to the email with quality like that I won’t be purchasing again!”

Helpful Report

Posted 1 year ago

“Paid for next day delivery (£147.00 order) on 27th November, did not arrive until 5th December; these were essential items. Half was missing, the following arrived the next day. When it arrived, 2 of items were the wrong size and toggles were missing. The crate is also bent and the bottom tray has chip marks. I contacted them and no offer to refund my next day delivery charge but they did promise to collect ONE of the items today and 're-do' it and post back to me. Had no confirmation item was being collected today until 11.23am, and the email stated it will be between 11:22am - 5:00pm so I immediately came home (unpaid day from work now). Only to get an email at 2.11pm to say not coming anymore today, and the reason is 'Your DPD Local driver Jonathan won't be able to collect your parcel today as they cover a wide area on a tight schedule.' Nothing from Lords & Labradors yet with their proposed outcome.”

Helpful Report

Posted 2 years ago

“This is the second time I’ve ordered from Lord and Labradors and have received the wrong product - very disappointing for a brand that position themselves within a premium category, they need to sort out what is going on behind the scenes instead of hiding behind the false glossy image they portray!”

Helpful Report

Posted 2 years ago

“I’ve had nothing but problems with my orders from this company. Initially I ordered a crate which came within a reasonable amount of time (or so I thought) but I had received the wrong order. Once I informed the L&L team, they sent out my crate and I received it after 2 weeks of ordering it. I then purchased a bed which has just disappeared off the face of the earth. I contacted their team to see whether there were any updates and find out why I still haven’t received anything or heard anything after a full month but I haven’t heard anything at all. I’m very disappointed. These products aren’t cheap and you would expect better customer service when paying these prices. The products are good when actually received, it’s just a shame everything else to do with this company isn’t so good.”

Helpful Report

Posted 2 years ago

“Bought a product from Lords and Labradors and was told a shipment was on its way on 14 December 2022. Now all I get are messages saying they can't deliver (and its not Royal Mail its DPD) because of an issue 'that is usually resolved in 24 hours'. Had the same messages on four succeeding days now. Don't shop here on line.”

Helpful Report

Posted 2 years ago

“Ordered a dog jumper and it came damaged. Had a lot of hassle trying to return it. Since it’s dog clothes you aren’t sure of the size and returns cost so it’s not really worth it. You can buy direct from the brands cheaper with free delivery and returns a lot of the time. They say they are a small business but they have an app and seem to be quite big, I’d except it off an Etsy seller.”

Helpful Report

Posted 3 years ago

“We are deeply disappointed with your service regarding a refund so please see our observations below. Upon submission of the order there was no feedback on delivery timings and to our surprise we were contacted some weeks later to inform the item we have ordered was out of stock. We were offered an alternative which we have accepted. Unfortunately , whilst the item was a XL size it wouldn’t fit our medium sized Labrador puppy so regretfully, we had to return it back. After hundreds of orders online from many retailers / brands , never did we have to pay for shipping the item back so that we could have a refund (it costed us £4.85). In addition, we were equally surprised and strongly displeased with the fact that your refund was not for the full cost of the item – see below (£11.99 instead of 15.98). In summary: we got only 57% of the full amount disbursed in acquiring an item from such a prestigious brand like Lords & Labradors, had a surprisingly poor customer service and now need to find alternative options for our dog In addition after several attempts to have a response back , I was ignored which is a testimonial of a very poor customer service. I won’t recommend the brand to anyone.”

Helpful Report

Posted 3 years ago

“I bought the ball launcher, absolute rubbish, it doesn't launch the ball,the ball just rolls out”

Helpful Report

Posted 3 years ago

“Hugely disappointed in the service, DO NOT BUY DOG BIRTHDAY CAKES FROM THIS SHOP. Mine never arrived (despite being ordered a month in advance) and I’m still waiting to be refunded, with no explanation as to why I didn’t receive my item in the first place! Terrible customer service, and very disappointed customer.”

Helpful Report

Posted 3 years ago

“Ordered multiple items at the beginning of October. I waited over 2 months for these to be delivered, even though I was told they would be here a week later. I asked for a refund as they hadn’t been delivered, the next day the items were shipped. However, I have yet to receive my refund as asked for.”

Helpful Report

Posted 3 years ago

“Appalling service. On 1/11, I ordered two items, one of which had an estimated dispatch date on 4/11, based on the website. I paid for next day delivery. As at 10/11, we’ve received nothing! I’ve emailed twice, with no response. A generic mail shot was sent to us on 7/11, saying they had issues with getting orders out on time. Perhaps if the delays had been made clear at time of order, I wouldn’t have used this website. More than anything, I’m frustrated that payment is taken immediately at time of order and it’s not immediately apparent how to cancel my order: most organisations do not charge until time of dispatch. I will not be ordering from here again and will be discouraging others from using the website, based on our experience.”

Helpful Report

Posted 3 years ago

“We bought a grey spotted puppy bed. It has like a lambs wool inner, when it arrived there was a fair amount of loose fluff in this section which we removed. On running my hand over the fluffy inner the fluff came out very easily. A puppy could easily choke on this. We spoke to customer services and sent a video of the fluff coming out, they said it was fluff from another bed in the packing section. It isn’t. As demonstrated in the video, it comes out very easily by stroking my hand over it. We would not leave our puppy on this bed to sleep unattended she could easily choke on this fluff. It is not fit for purpose in our opinion. BEAUTIFUL bed, not fit for a puppy. Eventually they have said we can send it back to be inspected but at our own cost, it’s a heavy bed and for the £15 or so postage we have decided to keep the bed and put blankets in where the cushion went. Packing and other items were luxurious and lovely, however bed is not safe for a puppy. We even offered to FaceTime them to show them fluff just everywhere, we would have happily exchanged for a safer bed.”

Helpful Report

Posted 3 years ago

Lords & Labradors is rated 4.4 based on 321 reviews