loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,404 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do use this company, ruined our Dubai holiday, now asking us to pay more money, please avoid them at all cost.”

Helpful Report

Posted 6 months ago

“Used love holidays twice and on both times there has been a problem.. The first time was for our honeymoon trip to Dubrovnik, less than 24 hours before we where due to travel I get a call from somebody at LH saying the hotel we booked is under constitution and they have changed us to a different hotel, panic set in but the alternative hotel was great in the end but this should not of happened how do they not know the original hotel we booked was unavailable until 24 hours before we leave?? Then only last summer I booked a family holiday to salou through LH all grand until home time...24 hours before we leave to go home the email regarding our transfer time is sent saying pick up time and outside our hotel etc..40 mins past while sitting outside our hotel with 3 young kids and still no bus..I ring an emergency LH number stating our situation..the person on the other end who I could barely understand said the bus was sat the hotel around the corner where we where supposed to go to and it's now long gone to Barcelona.. Well let's just say I lost it the confirmation email for pick up said the hotel we where staying in not a different hotel.. End of the story is I'm still fighting with them today too get the €250 I spent on a private taxi that was willing to take us to Barcelona. Let's just say il never use them again I should of learned from the first time I used them. My bad! Don't use them for your own mental well-being.”

Helpful Report

Posted 6 months ago

“Shocking website! Beware. I booked a family holiday for me and my family. When we went to checkout, it stated if we wanted to add extra luggage for £75, which we didn’t as we thought luggage was included (as it stated EXTRA) when I received holiday confirmation via email, no luggage was added apart from hand luggage which was ridiculous for a 10 day international holiday. When I queried this with the agent they advised there is nothing they can do as it’s BA I need to contact. I when I contacted BA, they said there is nothing they could do and we would have to pay £70 each way. When I spoke to love holiday to cancel my booking due to this as it was done it less than 24hrs, they refused and hung the phone up on me!!!! I am disgusted by their service and will not be using them again!!! BEWARE AS THEY ARE SCAM ARTISTS!’”

Helpful Report

Posted 6 months ago

“Booked 6 times no issues at all”

Helpful Report

Posted 6 months ago

“Loveholidays: Ignoring Requests, Ruining Anniversaries, Price-Gouging, AND Ignoring Complaints?! Loveholidays? More like Lovenothappyholidays! This company is the absolute WORST when it comes to amendments, customer service, pricing, and apparently, basic customer service protocol. They single-handedly turned our special anniversary trip into a frustrating nightmare. A Request Graveyard, Anniversary Nightmare, Price Gouging Extravaganza, and Complaint Stonewall: Since May 20th, I've attempted to make a simple amendment for our anniversary getaway. However, my requests have been repeatedly ignored! Meanwhile, they want to charge an outrageous amount to add just one extra night – only £100 less than booking the entire trip for seven nights! This is pure price gouging for a single person's one-night addition! Rude Ringmasters and Extortionate Fees: The few times I did manage to connect with a representative, the experience was awful. They were rude, unhelpful, and quoted outrageous fees for the most basic changes. Apparently, even a shred of decency costs extra at Loveholidays. Communication Black Hole: Trying to get any kind of progress is like trying to herd cats. Emails vanish into the ether, and phone calls lead nowhere. The whole process is designed to frustrate you into giving up. The ABTA Betrayal: Adding insult to injury, we discovered Loveholidays isn't even ABTA approved! This lack of protection is a huge red flag, and had we known, we never would have booked with them. Never Again, Loveholidays! This whole ordeal has left us incredibly stressed and questioning our entire booking. Forget ever using Loveholidays again! There are plenty of other travel companies who actually listen to customers, offer ABTA protection, and don't engage in blatant price gouging. Loveholidays, you've successfully ignored our requests, ruined our anniversary trip, offered zero ABTA protection, AND tried to rip us off with extortionate fees. To top it all off, you claim you don't accept complaints or have a complaints procedure! This is a blatant disregard for customer rights. If negative stars were a thing, you'd get them all! Do yourself a favor and avoid this company at all costs!”

Helpful Report

Posted 6 months ago

“Booked holiday in Vegas on arrival informed hotel had not been paid had to pay for hotel .when back home contacted love holidays 22times had to take them to small claims court to obtain refund they are useless”

Helpful Report

Posted 6 months ago

“I havnt even had my holiday yet, I go on 15th of June, and they phone me this week saying due to a glitch I can't stay in hotel we booked, so they have put us without consent into a hotel that's on the other side of the island, we should have been in magaluf, and they booked us into a hotel in sillott, when we are meeting up with friends in magaluf, they won't change hotel no matter how much I demand, I booked magaluf and some dingo takes it upon herself to put us elsewhere without our knowledge, disgusting, but I'm taking it further”

Helpful Report

Posted 6 months ago

“Awful company, left me stranded with family in an overbooked poked hotel, no extra accommodation provided, no help, avoid if you can, stay away, if anything hing happen claim trough your credit card”

Helpful Report

Posted 6 months ago

“They are SCAMMERS, they were sending me emails saying that the payments didn’t go through, even though they were taking my money out from my account, Eventually, they’ve cancelled after taking £1200 with NO REFUND, MY FAMILY HOLIDAY RUINED”

Helpful Report

Posted 7 months ago

“have booked my last 5 holidays never had a problem so far”

Helpful Report

Posted 7 months ago

“Love Holidays is without doubt the worst company I have ever used. I wish i had checked these messages beforehand. I have been given different information from a number of so called 'customer service advisors' who i struggle to understand and i am sure that works both ways. The customer service advisors are abrupt and could not care any less about the issue I had changing a booking by 1 day only having made a genuine error booking a few weeks back. The cost to change a booking by one day only is double what i paid for the original package booking and the help you receive is shocking. Basically I have reveived different information on a number of occasions and the latest response is 'you must pay' this additional cost as that's what the supplier has said even though it absolutely was not what i was told by the supplier i.e., flight company. They take your money and that is it. They do not care about customers and are so unhelpful.”

Helpful Report

Posted 7 months ago

“Do not use this company they are all the bad reviews people have given. We have not even got there yet and there incompetence is below a ONE STAR. Once they have took your money that's it, you then talk to call centres other side of the world who cannot answer questions or help they just add more money for things that are Love Holidays fault. DO NOT USE THIS COMPANY PLEASE TAKE THIS WARNING”

Helpful Report

Posted 7 months ago

“Worst company. Holiday to Spain next week cancelled. Asking for £2.5K to make up for it. Ruined everything never booking with them again.”

Helpful Report

Posted 7 months ago

“Wish I had read the reviews before booking. Had a package holiday booked for 25th May (kids half term) for the family and the morning before received a email saying my refund is being processed! So called the LH team up and they confirmed they had cancelled my booking due to airline cancellation....theres was no alternative provided as I was flexible flying from other airports on same or similar dates.... Imagine having to tell the kids the holiday which they had been looking forward has been cancelled one day before we were actually supposed to fly out. What a set of plonkers....complete disregard to other and in no way put the customer first. They could have easily put us on another flight from another or same airport but they were unwilling and least co-operative. Even one star is too much for these guys but it's the least we can give. Not what we expected. Avoid at all costs”

Helpful Report

Posted 7 months ago

“Booked a holiday package with love holidays transfer didn’t turn up called them hours before my pickup time company closed down had to book a private transfer and paid over £80 again very disappointed”

Helpful Report

Posted 7 months ago

“Had the absolute worst experience with them. Tried to amend a holiday and they literally took 6 weeks to get back to me when they said it would be 5 working days. My holiday was cancelled, no refund, tried asking to speak to a manager multiple times, would not let us do that.”

Helpful Report

Posted 7 months ago

“My 20 year old daughter just landed in Tenerife with her friend to find that Love Holidays has cancelled their hotel booking without notification. They now have no where to stay and can't contact anyone at Love Holidays until after 9am tomorrow. This is a very dangerous situation to leave 2 young girls in, without any support, worse company ever do not use.”

Helpful Report

Posted 7 months ago

“Worst company ever. Charged me double after they had to change the flights and the hotel I booked was no longer available due to their mistake! Spoke to 100 different people from call centres in India who told me something different every day. Said I could not speak to the amendment team. The most stressful and expensive anniversary holiday ever. DO NOT WASTE YOUR MONEY AND PEACE OF MIND. BOOK WITH SOME OTHER REPUTABLE COMPANY.”

Helpful Report

Posted 7 months ago

“Was left at 4am with no hotel love holidays never said the hotel went bust and would give no refund”

Helpful Report

Posted 7 months ago

“Loveholidays failed to provide a transferservice I paid for, and also refused to issue a refund. I am extremely disappointed with the customer service at Loveholidays. I booked a hotel with a one-way transfer from the airport, providing flight details at the time of booking. Despite informing the transfer company of a flight delay as per Loveholidays' terms, the transfer company said they hadn't received my flight details in the first place, of which I discovered on arrival, causing confusion and leaving me and my children stranded at the airport close to midnight. Unable to reach Loveholidays, I had to take a taxi and retained the receipt. Later, I found a message in the app, sent the day before my flight, requesting flight details that I had already provided when booking. This message did not come through email, SMS or phonecall; the lack of communication is baffling. When I finally reached customer service, I was informed the issue was already addressed, which was not the case. After multiple contacts with customer service, I was asked for my taxi receipt, that was provided. Loveholidays have refused a refund, claiming they couldn't confirm flight changes and noting the receipt’s date was the day after the ride, due to the late hour (arrived at hotel after midnight). The transfer company's non-booking shows that Loveholidays have failed to provide the service I paid for, and their refusal to refund is unacceptable and immoral. It's clear they have not paid the transfer company and have stolen my money. I have had to pay £120 for a single hotel transfer. What a joke!”

Helpful Report

Posted 7 months ago

loveholidays.com is rated 1.2 based on 2,404 reviews